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By: Pega     Published Date: Apr 04, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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     Pega
By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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     Pega
By: The Jellyvision Lab     Published Date: Apr 13, 2010
Do you feel overwhelmed when communicating benefits to employees? Any increase in headaches? Nausea? Sudden rise in blood pressure? Well, those symptoms often point to a general condition known as: Benefit Bewilderment. There are a number of possible causes for this condition. Let's see which apply to you and discuss possible treatments so you can work that HR mojo on your many other responsibilities.
Tags : jellyvision, benefit management, benefits, employee management, enrollment
     The Jellyvision Lab
By: Jive Software     Published Date: Feb 24, 2014
This IDC study addresses the management challenges and subsequent best practice outcomes that can be achieved through the integration of existing enterprise social network tools with other networks or enterprise applications.
Tags : jive, idc, social business, social software, integration, enterprise social network, esn, unified communications
     Jive Software
By: SundaySky     Published Date: Mar 06, 2018
Personalization works. Brands know this. That’s why they use information like customer names, relevant content, and purchasing history to make consumers feel special. But is this enough for today’s empowered consumers? No—it still treats consumers as a small drop in a big bucket of generic marketing communications. It’s repetitive and stale. It’s simply not enough.
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     SundaySky
By: Symantec     Published Date: Nov 30, 2015
Que vous soyez un particulier ou une entreprise, vous devez envisager la sécurité des communications en ligne de la même manière que la sécurité physique de votre domicile ou de vos locaux. Non seulement vous vous sentirez plus en sécurité, mais vous protégerez les personnes qui visitent votre domicile, vos locaux, ou votre site Web. Il est essentiel que vous compreniez bien les risques potentiels, puis que vous vous assuriez que vous êtes intégralement protégé contre ceux-ci. Dans le monde en évolution rapide des technologies informatiques, il n'est pas toujours facile de se tenir au courant des toutes dernières avancées. Pour cette raison, il peut être sage de s'associer à une société de solutions de sécurité Internet possédant une solide réputation.
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     Symantec
By: Polycom     Published Date: Dec 02, 2014
Bene is a European company setting trends in office furnishing with its concepts, products and services. The brand is associated with top quality and functionality, modern design and innovative technology. Bene engages in development and manufacture and provides sales and consultancy services under one umbrella. The Austrian firm is a leader in their market, a major player in Europe, and proud to create a forward looking office concepts.
Tags : bene, top quality, functionality, modern design, innovative technology, manufacture, sales
     Polycom
By: Polycom     Published Date: Mar 13, 2015
Bene is a European company setting trends in office furnishing with its concepts, products and services. The brand is associated with top quality and functionality, modern design and innovative technology. Bene engages in development and manufacture and provides sales and consultancy services under one umbrella. The Austrian firm is a leader in their market, a major player in Europe, and proud to create a forward looking office concepts.
Tags : mobile, unified communication, concept, brand, enterprise, voice, products, services
     Polycom
By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
     Oracle
By: LogMeIn     Published Date: Aug 24, 2016
Just how effective is mobile engagement when it comes to customer communication? Our friends at Vanson Bourne asked 8,000 mobile consumers a series of questions to find out.
Tags : effective mobile engagement, consumer expectations, mobile engagement, boldchat, customer experience/engagement
     LogMeIn
By: Box     Published Date: Nov 12, 2014
Thanks to Box and Salesforce, a young luxury brand can go toe-to-toe with the major players. Learn how Bespoke Collection uses Box and Salesforce to professionalize the customer experience, reduce friction in the sales process, and boost communication across marketing and sales teams.
Tags : customer experience, sales process, communication, marketing and sales teams, salesforce, sales
     Box
By: FICO EMEA     Published Date: May 31, 2019
The telecommunications market is highly saturated. In most of the developed world, nearly everyone who wants a mobile phone has one. There are opportunities for carriers to increase service usage or upsell customers on higher-value devices or services, but each new account generally comes at a competitor’s expense—so customer retention is crucial. Telecom service providers need to reduce losses, prevent churn and maximise revenue on their offerings. FICO’s Best Next Action™ technology can be an important tool to achieve all of these objectives, either by presenting new offer terms or cross-selling other products and accessories to enhance the customer’s telecommunications experience—the handset upgrade, better financing terms, insurance on the handset or a subscription service for content. o Prevent account churn o Optimise service utilisation o Segment accounts o Tailor the contact method to the account
Tags : telecommunications, advanced analytics, telco, customer retention
     FICO EMEA
By: ShoreTel     Published Date: Oct 26, 2012
Today's IT investments require bottom-line, quantifiable truths and Unified communications (UC) is no exception. This whitepaper covers best practice tips on building a comprehensive business case for UC systems.
Tags : shoretel, unified communications, return on investment, uc solution, productivity, enterprise applications
     ShoreTel
By: SAP     Published Date: Jun 12, 2015
Competition for talent is fierce, and employer branding – or communicating why your company is a great place to work – is becoming a more sophisticated and more critical part of a recruiting strategy. While you communicate an employer brand in many ways, it’s most important on the corporate career site, where you have the opportunity to convert people you’ve touched through other channels into potential future employees. A poor user experience on your career site negatively impacts your employer brand and greatly reduces the chance that people will fill out an application. Download this white paper to discover five best practices that can help make your career site your # 1 recruiting asset.
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     SAP
By: SuccessFactors, an SAP Company     Published Date: Jun 18, 2015
Competition for talent is fierce, and employer branding – or communicating why your company is a great place to work – is becoming a more sophisticated and more critical part of a recruiting strategy. While you communicate an employer brand in many ways, it’s most important on the corporate career site, where you have the opportunity to convert people you’ve touched through other channels into potential future employees. A poor user experience on your career site negatively impacts your employer brand and greatly reduces the chance that people will fill out an application.
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     SuccessFactors, an SAP Company
By: XO Communications     Published Date: Apr 13, 2015
Use this step-by-step guide from enterprise technology expert David Linthicum to help improve your network to handle services delivered from multiple clouds. With the right network infrastructure, it is much easier to connect, secure and speed up delivery of all of the cloud applications and services consumed by your organized. No matter where you are in your cloud implementations, learn best practices and strategies in this eBook series focused on Building the Network that Empowers Digital Business. Part 2 of the series, this guide focuses on best practices and creating a master implementation plan. Interested in crafting your strategy and business case for using multiple clouds, watch for Part 1 in the series "The Evolution from Network to Multi-Clouds."
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     XO Communications
By: Velaro     Published Date: Jul 09, 2014
Application downtime impacts everyone. This paper provides best practices for communicating application downtime to end-users in a manner that maintains - or can even improve- your organization's credibility and brand image. Learn what to do and what not to do in this informative white paper.
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     Velaro
By: Smarsh     Published Date: Feb 27, 2014
An overview of the important considerations that both senior business management and IT management should think about as they decide whether or not to migrate some or all of their messaging and collaboration capabilities to the cloud.
Tags : compliance, e-discovery, archiving, enterprise, communications compliance, email archiving, social media archiving, byod
     Smarsh
By: BlueHornet     Published Date: Jun 06, 2008
Applying opt-in email marketing strategies and best practices to transactional emails can be a win-win for customers and marketers. But the two types of communications are not the same. This white paper is written to help email marketers and online retailers understand: What sets transactional emails apart from commercial messages; how they must comply with all federal regulations; and where to take advantage of opportunities to optimize their transactional email program.
Tags : email marketing, email messaging, blue hornet, bluehornet, email marketing services/software
     BlueHornet
By: Actiance, Inc.     Published Date: Jan 15, 2015
Government and public sector agencies are just beginning to realize how social networks can improve business results. With access to real-time communication, collaboration, and social networking platforms, agencies can improve internal process efficiencies that help them provide better services to their constituents. But first, these agencies have to consider regulatory requirements like the Freedom of Information Act (FOIA) which require compliant use of these networks and the content people create on them. Read this paper to gain an understanding of: What the regulatory landscape of the public sector looks like What concerns you should be aware of from a legal perspective
Tags : electronic communications, public sector, social networking platforms, compliance, real-time communication
     Actiance, Inc.
By: Salesforce     Published Date: Dec 02, 2015
When Salesforce CEO Marc Benioff co-founded the cloud computing company back in 1999, one of the first things he did was define his management process. As he shares in his book Beyond the Cloud, Benioff wanted to put into words what his focus was and then clearly communicate it to the rest of the business. The result was the V2MOM (pronounced “V2 mom”), an acronym that stands for vision, values, methods, obstacles, and measures. Benioff says this system has helped keep everyone at the fast-growing company on the same page over the years. Below are the basic steps of Benioff’s V2MOM system. You can use them to start defining your management process.
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     Salesforce
By: Safari Books Online     Published Date: Feb 12, 2009
This white paper explores how this 'always on' eLearning resource can facilitate technology professionals' ability to increase productivity, pursue professional certifications, and improve collaborations and communication.
Tags : safari books online, digital libraries, elearning resources, professional certifications, e-reference evangelists, education
     Safari Books Online
By: Microsoft Office 365     Published Date: Sep 20, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate and share more easily, and your IT team only has to deal with implementation from one vendor, not dozens. But, in case you’re still pondering, here are five reasons a collaboration suite makes sense: Saved time and increased productivity Lower costs and less complexity End-to-end security compliance Scaling at your pace Control over the back end Download the Better Together eBook for complete details.
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     Microsoft Office 365
By: Microsoft Office 365     Published Date: Oct 14, 2016
Going with a single-vendor collaboration platform is an easy call, right? Employees can communicate and share more easily, and your IT team only has to deal with implementation from one vendor, not dozens. But, in case you’re still pondering, here are five reasons a collaboration suite makes sense: 1.Saved time and increased productivity 2.Lower costs and less complexity 3.End-to-end security compliance 4.Scaling at your pace 5.Control over the back end Download the Better Together eBook for complete details.
Tags : productivity, enterprise, complexity, compliance, employees, security
     Microsoft Office 365
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