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By: Polycom     Published Date: May 27, 2010
IDC believes that the end-user experience in current implementations of VoIP can be improved in a manner that is simple yet clearly demonstrates the value and superiority of IP-based communications.
Tags : polycom, hd voice, voip, ip communication
     Polycom
By: The FeedRoom     Published Date: Jul 22, 2009
Social media, blogs and the proliferation of mobile devices have dramatically altered the corporate communications landscape. It's no longer a question of whether your PR team should get involved, but rather how to get involved and what digital media practices will best serve your goals.
Tags : youtube, twitter, myspace, linkedin, social networking, blog, blogs, wiki
     The FeedRoom
By: NEC     Published Date: Aug 26, 2009
This is a case study which shows how Leicester Theatre Trust (LTT) implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC.
Tags : curve, nec, ltt, unified communications, architecture, service oriented architecture, soa, soc
     NEC
By: NEC     Published Date: Aug 25, 2009
This is a case study which shows how Voorhees College implemented a revolutionary communications solution based around a service-orientated Unified Communications architecture from NEC to provide students, faculty and staff in five locations with software-based voice and desktop communications tools to achieve a 40 percent savings over its previous traditional telephony solution.
Tags : voorhees, nec, desktop communications, communications, service orientated, widearea network, wan, unified communications architecture
     NEC
By: Virtela Communications, Inc.     Published Date: Nov 16, 2009
Faced with degrading network performance and the need to drive global expansion, Measurement Specialties partnered with Virtela to design, implement and manage a high-performance, multi-carrier MPLS network across all twelve of their global sites.
Tags : virtela, network performance, multi-carrier mpls network, original equipment manufacturers, point-to-point connections, network and security solutions
     Virtela Communications, Inc.
By: BlueHornet     Published Date: Apr 12, 2010
Email marketing service provider BlueHornet recently partnered with mobile marketing solutions provider SmartReply to develop an automated sign up process via mobile text messaging for email marketing communications. In this free case study, learn how Chuck E. Cheese's, a nationally recognized leader in full-service family entertainment and dining, used text messaging as a sign up method for their Chuck E-Club email program to grow their email list and increase engagement levels.
Tags : bluehornet, email marketing, mobile text messaging, email marketing services/software
     BlueHornet
By: Cisco     Published Date: Jun 12, 2014
U.K. energy contractor reduces total cost of ownership while improving customer service and adopting new ways of working.
Tags : cisco, unified communications solutions, borderless network infrastructure, cisco ironport security, case study
     Cisco
By: Vertica     Published Date: Jul 23, 2008
Read how Comcast, the largest cable communications company in the U.S., is using Vertica Analytic DBMS able to quickly collect and analyze data being generated by millions of network devices to ensure quality of service and accuracy of capacity planning to ensure a consistently good customer experience.
Tags : vertica, comcast, data analysis, proliant, rdmbs, networking, telecommunications
     Vertica
By: Cloud Sherpas     Published Date: Sep 10, 2015
The Retail Operations team at Dick Smith moved to Google Apps with help from Cloud Sherpas just over a year ago to improve the communication and coordination between our 3,000 or so staff in 376 stores across Australia and New Zealand. Since then, we’ve seen some pretty dramatic improvements and efficiencies in the way we get information out to our staff, thanks to Google Drive and Google Sites.
Tags : google drive, moving to google, going google, cloud sherpas
     Cloud Sherpas
By: Agile IT     Published Date: May 13, 2014
The American Federation of Government Employees (AFGE) is the largest federal labor union, representing close to 650,000 federal government employees. Since the organization was looking for a cost-effective solution to upgrade its mail system and communication environment, and its users were already familiar with Microsoft programs, the organization looked to migrate to Microsoft Office 365 with the help of Agile IT.
Tags : federal labor union, office 365, agile it
     Agile IT
By: XO Communications     Published Date: Jul 22, 2015
Gannett views its private cloud and WAN capability as a strategic core competency and was looking for a strategic partner to support its growth and cloud initiatives. XO embraced this partnership and earned the trust of the media giant by providing superior technical expertise, smooth implementations, and responsive customer support.
Tags : gannett, private cloud, xo mpls ip-vpn wan, scalability, strategy, cloud, security
     XO Communications
By: PitneyBowes     Published Date: Sep 21, 2010
Mailstream Consulting can help drive revenue growth and reduce costs by improving net response and generating process improvements that help eliminate waste.
Tags : pitneybowes, net response, pitney bowes management services, postage, mailing services, postal, other
     PitneyBowes
By: BlackBerry     Published Date: Oct 03, 2012
International Medical Corps uses BlackBerry® smartphones to aide in communications during disaster situations.
Tags : case study, communications, disasters, smartphones, mobile communications, blackberry
     BlackBerry
By: Comview     Published Date: Dec 10, 2014
Download this white paper, and uncover the steps this HIT team took to manage their IT and telecommunications portfolio, translating to millions in savings on their operations budget! Discover the hidden costs of your organization’s technologies, and their massive impact on the annual IT and telecom budget.
Tags : comview, telecom management, telecom expense management, healthcare telecom, it budget, telecom budget
     Comview
By: STANLEY Healthcare     Published Date: Mar 24, 2015
In 2010, Children’s Hospitals and Clinics of Minnesota underwent a renovation at its Minneapolis facility. The goal was to transform the entire location into a place where patients and families – who previously received care in a shared-space environment – would enjoy private, family-centric rooms. Such a renovation would also transform the way staff worked together. Minnesota Children’s used the project as an opportunity to reevaluate its entire workflow and communications infrastructure. Read this case study to learn how Minnesota Children's Hospitals and Clinics of Minnesota implemented AeroScout® Real-Time Staff Visibility Solutions to achieve a quieter patient environment, enhanced safety, and improved workflow.
Tags : children's hospital, hospital, health care, staff visibility, patient environment, safety, workflow
     STANLEY Healthcare
By: Freshdesk Inc.     Published Date: Dec 26, 2011
How a leading player in the Airlines Communications Industry scaled up their customer support to meet an increasing product line and customer base.
Tags : customer service, help desk software
     Freshdesk Inc.
By: CDW     Published Date: Oct 10, 2013
CDW’s Mobile Expense Management solution enables organizations to view, integrate and manage mobile communications costs across the entire organization in order to make more informed strategic decisions.
Tags : mobility management, mobile expense management, total mobility, cdw, expense management, mobile expense, historical invoice audit, invoice process
     CDW
By: CDW     Published Date: Jul 30, 2013
New features are remaking and improving agent-customer interactions.
Tags : cdw, contact center, customer service, customer organization, unified communications
     CDW
By: CDW     Published Date: Jul 30, 2013
Social tools can motivate location-independent collaboration and help staff engage in anyone-to-anyone communications.
Tags : cdw, unified communication, social media, social tools, social media collaboration
     CDW
By: IBM     Published Date: May 29, 2015
Watch how Celcom, a Malaysian telco company, uses statistical analysis of customer behavior to deliver targeted promotions.
Tags : telecommunications market, analytics, customer loyalty, competitive telecommunications, webinars & web conferencing, data management/analytics
     IBM
By: Fitbit     Published Date: Nov 12, 2018
Guidebook: 4 Ways to Implement Your Best Activity Challenge Yet Leading companies know: employees who are physically active are healthier and more productive, and wellness programs can play an enormous role in driving physical activity and health in the workplace. In this guidebook, you’ll learn: - How to create an effective communications plan - The right way to incorporate incentives - Unique activity challenge ideas to get your team moving - And more
Tags : 
     Fitbit
By: Genesys     Published Date: Jan 24, 2013
This whitepaper discusses a deeper logic to multichannel communication - addressing the needs of today’s media-savvy customer with your company’s need for an integrated strategy of core beliefs and a foundation to grow on.
Tags : customer service, collaboration, multi-channel communication, genesys, core beliefs, media-savvy customer
     Genesys
By: Siemens     Published Date: Jun 06, 2014
Using MobileMD technology from Siemens and Intel® data center technologies, the Charlotte Hungerford Hospital (CHH) and its CHHconnect partners are demonstrating meaningful use, coordinating care, and improving efficiency across their extended community.
Tags : siemens, hie, clinical workflows, care coordination, reduce costs, streamline communication, healthcare, mobilemd
     Siemens
By: XO Communications     Published Date: Jul 17, 2014
Multi-clouds enable cloud computing using best-of-breed technology so that IT clients can get what they need, when they need it, how they need it—without the need to go outside the network.
Tags : path, network, multi-cloud, best-of-breed, data centers
     XO Communications
By: LogMeIn     Published Date: Aug 27, 2013
While a lot of research has been done on the effectiveness and benefits of live chat, the customers voice is rarely heard. This report, written by Lauren Freemann from the e-tailing group, examines the customers' view on live chat and presents a deep insight into why consumers choose live chat. Findings include the key reasons for choosing live chat over other communication channels, best practices for deploying live chat successfully and key insights from the Annual Merchant Survey, a report that explores the merchants perspective of live chat implementations.
Tags : chat with chatters, consumers, retailers, chatting, logmein, customer support, e-tailing, merchants
     LogMeIn
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