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By: Akamai Technologies     Published Date: Aug 17, 2017
As mobile device usage has skyrocketed in recent years, mobile applications have emerged as the key engagement channel for businesses to connect with their most loyal and most valuable customers. Mobile app usage represents more than 85% of total mobile device time, and users now spend more time with apps than they do with television. But while app usage has increased more than 60% over the last two years, the number of apps each user actively engages with has remained fairly steady, at around 27 per month. This means users have a limited appetite for additional apps – but are heavily engaged with the ones they use. So while the mobile web gives businesses broad reach, mobile apps offer a robust link to their best customers. Users who value the company enough to go through the trouble of downloading and installing the app are a brand’s most engaged audience and loyal fan base.
Tags : mobile performance, mobile app, customer engagement, channeling
     Akamai Technologies
By: IBM APAC     Published Date: Jun 13, 2017
In this interactive document, we present the key results from the IBM Institute for Business Value’s recent report “Redefining Markets: Insights from the Global C-suite Study – The CMO perspective,” and examine how IBM and SAP can help CMOs meet the challenges of marketing in a digital world.
Tags : cmo, digital era, ibm, sap, c-suite, study, digital transformation
     IBM APAC
By: Juniper APAC DWA Cloud Leads July 2017     Published Date: Aug 10, 2017
The digital, connected world is fundamentally changing the dynamics of the financial services industry. Consumers expect anytime and anywhere access with a customer experience commensurate with the Internet world, while fintech start-ups disrupt established value chains, driving a need to deliver faster innovation. This is creating tremendous pressure on the network, with escalating demands for performance and agility, while cost control and compliance imperatives remain as dominant as ever. This paper looks at optimal strategies for CIOs and CTOs, exploring how the future network needs to evolve to both drive operational effectiveness and enable business change, while assessing key investment and strategic considerations for equipping the network for the digital financial institution.
Tags : security information, security management, event management, system security, system management, risk management, security infrastructure, it infrastructure
     Juniper APAC DWA Cloud Leads July 2017
By: Makino     Published Date: Jun 23, 2017
Aaron Woller, president of Woller Precision Machine, discusses how his company enhanced its productivity and profitability by transitioning from conventional vertical machining centers to an automated horizontal machining cell. Beyond simply improving capacity and workflow, this investment in automation has enabled Woller to maximize the value of skilled labor, redeploying personnel into new business development roles. In doing so, the company experienced a 21 percent increase in sales with only a 6 percent increase in labor requirements.
Tags : horizontal machining centers, horizontal milling machines, pallet handling system, hmc, pallet transfer system, automation, automated machining
     Makino
By: CA Technologies     Published Date: Jul 26, 2017
To deliver on the potential for transformative innovation, businesses must maximize the latent value of legacy application code and data—and fast. Talking Points: • Go Agile with Agile processes and tools that speed innovation on legacy applications • Onboard your team quickly with modern toolsets and languages that seamlessly integrate legacy code • Integrate legacy code and simplify how you manage the software development lifecycle
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     CA Technologies
By: Virgin Pulse     Published Date: Jul 28, 2017
This new guide, Winning Workplace Wellbeing: A Five-step Guide, provides a blueprint for workplace wellbeing success. Featuring actionable tips and expert advice from Dr. BJ Fogg, Dr. Ron Goetzel and other members of the Virgin Pulse Science Advisory Board, this guide will help you boost your wellbeing strategy. Download the Guide to learn: The five key steps to wellbeing success Tips from recognized experts Introduction to the Value on Investment (VOI) model
Tags : workplace success, wellbeing, value on investment, human resources
     Virgin Pulse
By: RedPoint Global     Published Date: May 11, 2017
Practical perspectives on leveraging data to grow sales, cut costs, up-sell more effectively and make better decisions. Marketers overwhelmingly agree they have access to more than enough data. The problem is finding actionable ways to utilize data that is collected across all customer interaction points to better engage with customer and increase lifetime customer value. This white paper explores the relevance of big data for marketers: what they need to know and the steps they should take today to embrace data and analytics to position their organizations for success today.
Tags : customer retention, customer experience, real-time personalization, customer insights
     RedPoint Global
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 11, 2017
What this case study reveals is that, with the right leadership, it is possible to turn a company around and make it far more responsive and relevant to its customers, and as a result deliver growth and profits. The upshot of D+M's cultural and business transformation has been a return to growth and profitability. The entire enterprise has played its part, which is why the annual Chairman's Award has recognized individuals who have lived the winning cultural values and achieved excellence in performance. Winners have included factory workers and services people. The firm also continues to innovate with HEOS WMS capabilities extending to the other brands. Customer experience continues to be an area of deep cross-functional focus, and feedback from customers provides a clear indication that the customer experience throughout their buying and ownership journeys is rated highly.
Tags : visionary leadership, adaptive enterprise architecture, simplified processes, continuous innovation, rewarding pervasive cx, acute sensing capabilities, collaborative
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017     Published Date: Jul 18, 2017
Mobile is undoubtedly changing both our personal and professional lives. Customer service organizations should decide on a strategy to bridge the gap between mobile behavior and customer service. This requires a strategic review of value drivers, combined with a tactical search for relevant use cases. Don’t fall in the “we need an app for everything” trap — some users need big screens, some users don’t. Some need a rich experience, others just need basic functions. Your strategy must take all of these dynamics into consideration.
Tags : data search, mobile devices, customer service, organization optimization, employee expectations, opportunities, global oracle data centers, data center traffic
     Oracle APAC ZO OD Prime Volume CX ABM Leads June 2017
By: IBM     Published Date: Jul 26, 2017
With the advent of big data, organizations worldwide are attempting to use data and analytics to solve problems previously out of their reach. Many are applying big data and analytics to create competitive advantage within their markets, often focusing on building a thorough understanding of their customer base. High-priority big data and analytics projects often target customer-centric outcomes such as improving customer loyalty or improving up-selling. In fact, an IBM Institute for Business Value study found that nearly half of all organizations with active big data pilots or implementations identified customer-centric outcomes as a top objective (see Figure 1).1 However, big data and analytics can also help companies understand how changes to products or services will impact customers, as well as address aspects of security and intelligence, risk and financial management, and operational optimization.
Tags : customer analytics, data matching, big data, competitive advantage, customer loyalty
     IBM
By: IBM     Published Date: May 26, 2017
This white paper is intended for: • Potential users such as analysts and investigators who want information about i2 Analyst’s Notebook Premium and the benefits it provides • System administrators who wish to gain a high-level understanding of the product and the system prerequisites that are needed to install and run the application • Users who wish to learn how to exploit the maximum value of i2 Analyst’s Notebook Premium This document provides an overview of the i2 Analyst’s Notebook Premium product.
Tags : ibm, ibm i2, ibm i2 analyst, notebook premium
     IBM
By: Citrix ShareFile     Published Date: Jul 11, 2017
In recent years, ransomware such as Locky and KeRanger have emerged as a top threat, not just to consumers, but to businesses with high-value data. Read this whitepaper for four best practices to protect yourself from this costly threat, including: Evaluating web browser configuration and virtualization options Protecting mobile devices against attack through containerization Reducing the risks of collaboration through secure EFSS solutions
Tags : ransomware, risk reduction, data security, collaboration, containerization
     Citrix ShareFile
By: Google     Published Date: Aug 09, 2017
Get the low-down on the highlights from Google's marquee cloud conference in San Francisco. From unparalleled infrastructure to customer value and product innovation, Google Cloud Next ’17 showcased insights and solutions from across the industry. Whether you’re an enterprise or a startup, Google Cloud is here to help you build what’s next.
Tags : customer experience, customer analytics, customer experience management, cloud
     Google
By: Dassault Systemes     Published Date: Jul 21, 2017
Product Lifecycle Management (PLM) software can help your company keep up with the increasing complexity of developing today’s high-tech products. While smaller companies may use relatively simple Product Data Management (PDM) tools, larger companies rely on full-featured PLM systems that help automate processes and share data across global supply chains. Mid-size companies can feel stuck because PDM is too basic, but PLM feels out of reach. This resource will help you: • Recognize why “simple” solutions fall short and do not support your capabilities • Better connect to customers and the supply chain • Drive higher product development speed • Get started with the right PLM solution Midsize manufacturers need a system that quickly delivers the core capabilities they need to streamline product development but also gives them room to grow value over time. So, what’s the right size PLM to fit a midsized high-tech company? Download this resource and take a look.
Tags : product solutions, lifecycle management, tech products, data management tools, pdm, plm, process automation, product development speed
     Dassault Systemes
By: Dassault Systemes     Published Date: Jul 21, 2017
A recent study by Engineering.com indicates that there is a significant gap between how manufacturing companies value specific aspects of their project execution and how they judge their performance.
Tags : manufacturing, product development, simultaneous launch, resources, development issues, product delays
     Dassault Systemes
By: Dassault Systemes     Published Date: Jul 21, 2017
There is a significant gap between how manufacturing companies value specific aspects of their project execution and how they judge their performance. Better education in project management methodologies and standalone software tools alone will limit a company’s ability to perform at its highest level. A study by Engineering.com found that a web-based Product Lifecycle Management (PLM) solution is the best way for a company to fully achieve its best practices. This white paper shares how a PLM solution with embedded project management can uniquely provide: • Full alignment between projects and the product portfolio • Coordination of a project’s schedule, resources and scope • Automatic real-time status updates of project tasks • Mitigation of project risks based upon real-time assessment of product development Benefit from the unique value provided by PLM systems with embedded project management.
Tags : manufacturing, project execution, product management education, software tools, web based, product lifecycle management, product portfolio, project schedule
     Dassault Systemes
By: Dassault Systemes     Published Date: Jul 21, 2017
Project management relies primarily on past performance to predict future results, however many companies still lack forward-looking capabilities to predict project outcomes and ensure success. Enhancing project management with PLM analytics offers the opportunity to switch from task-based activities to performance-driven ones to improve success rates. Use PLM Analytics to: • Gain actionable insight and valuable intelligence • Dramatically boost business value and improve project management performance • Reduce error-prone behavior like manual data collection • Leverage big-data capabilities and project intelligence Learn how to extend the value of your PLM investment and improve business performance for your company.
Tags : product solutions, lifecycle management, tech products, data management tools, pdm, plm, process automation, product development speed
     Dassault Systemes
By: Black Duck Software     Published Date: Feb 17, 2009
"Agile" software development is an increasingly popular development process for producing software in a flexible and iterative manner that can deliver value to the enterprise faster, reduce project risk and allow adaptation to changes more quickly.
Tags : black duck software, open source, platform, sap, multi-source, code, source, agile development
     Black Duck Software
By: IBM     Published Date: Jul 14, 2017
Today’s CMO is responsible for selling experiences, not just products. Two-thirds of our respondents regard developing deeper, richer customer experiences as their top marketing priority. Learn how Torchbearer CMOs are meeting these expectations and expanding their roles by putting the entire customer journey first.
Tags : cloud computing, mobile solutions, convergence, technology advances, predictive analysis, business value
     IBM
By: Epicor     Published Date: Aug 01, 2017
Illinois-based manufacturer Plano Molding sought to replace a paper-and-pencil data collection process with an automated manufacturing execution system (MES). They wanted a real-time look at production data. Many of their decisions were made based on observations and guesses rather than facts, and they needed deeper insights. To improve shop floor efficiency and anticipate and solve production issues before they occurred, Plano Molding implemented the Epicor Mattec MES system. The insights they gained into the shop floor are helping to drive bottom-line growth. Plano Molding has also seen significant scrap savings. Rather than focus on scrap percentage, the Mattec MES solution allows them to focus on higher-dollar-value products. This has led to the Plano Molding team saving $700,000 in scrap improvements. Read the success story to learn more about Plano Molding’s experience and consider how your business might benefit from a modern production system like Epicor Mattec MES.
Tags : enterprise resource planning (erp), manufacturing execution system (mes), manufacturing, mattec mes
     Epicor
By: Epicor     Published Date: Aug 18, 2017
Changing your business processes can often be a daunting task. If what you’ve done in the past has always worked, why won’t it continue to work? This can be a dangerous line of thinking, as emerging technologies are constantly providing new ways for you to operate and grow your business. Digital transformation is the process of integrating these new technologies to maximize productivity, efficiency, and value. This white paper and webcast from IDC—made available by Epicor—explores why more and more manufacturers are upgrading their enterprise resource planning (ERP) software and utilizing digital technologies in their products and processes. Download the white paper and webcast to learn more about how digital transformation can benefit your organization.
Tags : erp software, enterprise resource planning software, epicor erp
     Epicor
By: Google Analytics 360 Suite     Published Date: Jul 27, 2017
Most companies have a few people who are testers and optimizers by nature, interest, or experience. But what really moves the dial is when everyone in the company embraces a test-and-learn approach to improving the customer experience across all touchpoints. Why is the test-and-learn approach so effective? When you test everything, your team values data over opinions. Everyone keeps learning — even from failures. The results? More visitors, more sales, happier customers, and a healthier bottom line. To help you get there, this guide provides insights on: What constitutes a culture of growth and optimization Tips for building that culture in your own company Lessons from marketing leaders who embrace the test-and-learn approach
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     Google Analytics 360 Suite
By: Juniper Networks     Published Date: Aug 08, 2017
How network transformation can improve your business.
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     Juniper Networks
By: Juniper Networks     Published Date: Aug 08, 2017
The constant growth of cloud, IoT, virtualization, mobility, and digital transformation has brought tectonic changes to the world of networking. Long viewed as a bastion of single-purpose, inflexible, and closed solutions, networks have started to transform in line with the demands for flexibility, scalability, ease of management, interoperability, and application support. Networking departments need to achieve all of the tasks above while keeping costs under control. Additionally, security requirements for the new network are not letting up — quite the opposite, as the virtualized network (and general IT) environment requires rethinking, virtualization, and evolution of security architectures.
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     Juniper Networks
By: Juniper Networks     Published Date: Aug 08, 2017
A leader in shale oil and gas production, this global Fortune 500 oil and gas company transformed its business, shifting its focus to oil and gas exploration and production and divesting refineries and gas stations. Central to this transformation was to improve operating performance to deliver more value to shareholders.
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     Juniper Networks
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