RSS feed Get our RSS feed

News by Topic

voice

Results 101 - 125 of 653Sort Results By: Published Date | Title | Company Name
By: Bazaarvoice     Published Date: Oct 15, 2012
Why should you worry about capturing Millennials? Because they're shaping the way we all shop - today and tomorrow. Here's how everyday brands use digital to stand out among the competition for attention.
Tags : cpg, customer loyalty, brands, digital marketing, consumer opinion, consumer behavior, emerging marketing, social media
     Bazaarvoice
By: Bazaarvoice     Published Date: Oct 15, 2012
Our survey of 100 members of The CMO Club reveals most CMOs gather insights from first-person, always-on online consumer conversations, and share them across their organizations, to power more than just marketing.
Tags : bazaar voice, social marketing, social data, research, social data, marketing data, consumer awareness, marketing research
     Bazaarvoice
By: Bazaarvoice     Published Date: Oct 15, 2012
By 2017, Millennials - currently in their mid-teens to mid-30s - will have more spending power than any generation. And they're the proxy for all consumers, so capturing them helps you capture everyone else, too.
Tags : bazaar voice, social media, marketing, mobile marketing, internet marketing, consumer input, consumer behavior, social media marketing
     Bazaarvoice
By: Bazaarvoice     Published Date: Oct 15, 2012
Charles Schwab understands that customers make their best marketers - the financial service firm acquires 40% of its new business through customer referrals. Charles Schwab shares best practices that can guide organizations to invest in social.
Tags : forrester, customer acquisition, reviews, social, opinions, transparency, social media, customer experience/engagement
     Bazaarvoice
By: Vocia     Published Date: Aug 24, 2011
Day-to-day operations of public venues are increasingly complex. Examine common requirements and functions of a successful critical paging solution-whether for a hospital, shopping center or sports arena.
Tags : vocia, critical paging systems, paging solutions, public venues, communication system technologies, outputs, inputs, amplifiers
     Vocia
By: LogMeIn     Published Date: Jan 03, 2013
Research on the reasons of consumers to choose chat. Integrating their voice into the findings as part of the six core reasons that serve as the framework, to give a greater understanding of the “who, what, where and why” consumers gravitate to chat
Tags : research, logmein, chat, chatty customer, circumstances, experience, customer experience, customer support
     LogMeIn
By: Polycom     Published Date: Oct 17, 2016
Polycom and Microsoft commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study to examine the potential return on investment (ROI) enterprises may realize by deploying Polycom solutions with Microsoft Office 365’s new voice services, including Cloud PBX, PSTN calling, and PSTN conferencing. The purpose of this study is to provide readers with a framework to evaluate the financial impact of the investment.
Tags : 
     Polycom
By: Polycom     Published Date: Oct 17, 2016
When migrating to Office 365 cloud voice, customers should evaluate whether their existing audio devices are compatible or whether new technology will be needed. If you’re thinking about making the switch to cloud voice, make sure to download this white paper.
Tags : 
     Polycom
By: Polycom     Published Date: Oct 17, 2016
Some Do's include: Doing a network assessment, and doing you due diligence. Some Don't's include: Not giving up on the handset, and not waiting to get started. Download this helpful white paper to learn more.
Tags : 
     Polycom
By: AppDynamics     Published Date: Aug 25, 2015
In collaboration with Enterprise Management Associates (EMA), AppDynamics has conducted a survey of application management professionals and managers to determine exactly what IT organizations want and need from APM providers. Here are some key findings from the research: • Only 30% of companies currently have application-specific solutions to monitor apps • 50% or fewer of the tools companies have purchased are actively being used to monitor apps • 27% of application-related problems are detected by monitoring tools • A “unified monitoring platform” is the top choice in a feature of an APM solution Download the full report to review the findings and understand the key challenges and “must haves” associated with APM solutions voiced by IT professionals themselves.
Tags : business technology, digital, customer service, efficiency, operations, infrastructure, business intelligence, business management
     AppDynamics
By: Mitel     Published Date: Dec 20, 2016
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result. When you embrace UCC in your business communications, you can increase employee collaboration and productivity in three major ways. First, it can reduce communications latency by making it easier to find the right person and get an answer to a business question. Second, it can help you to manage workflows by making it easier f
Tags : 
     Mitel
By: Genesys     Published Date: May 10, 2016
Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels.
Tags : genesys, contact center, customer experience, omnichannel, desktop
     Genesys
By: Genesys     Published Date: May 10, 2016
Most contact centers now allow customers to interact through non-voice, digital channels, but still monitor performance only in voice.
Tags : genesys, nemertes, omnichannel, contact center, metrics, customer experience
     Genesys
By: Citrix ShareFile     Published Date: Jul 11, 2017
Michael Parrish Dudell, bestselling author and one of nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials will and are making in the workplace: Within the next three years, Millennials will make up the majority of the workforce By 2025, they will comprise a whopping 75% of workers In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
Tags : millennials, expansion, workforce, adaption, expectations
     Citrix ShareFile
By: Applause Israel     Published Date: Sep 25, 2018
Consumers expect a seamless, high-quality experience in today’s mature app economy. They want brands to keep up with new technologies like geo-fencing and personalization, as well as the latest ecosystems like voice assistants and connected cars. With this high bar for quality, QA organizations often struggle to keep up with: 1. Rapid Release Schedules 2. Personalization 3. New Technologies (Voice, AI) 4. Geo-Awareness and Localization 5. Device Fragmentation 6. Unexpected Customer Use Cases The cost of failure is high in QA. Time, money, and customer loyalty are all at risk when digital experiences don’t meet users’ high expectations.
Tags : 
     Applause Israel
By: Spredfast     Published Date: Aug 24, 2018
Learn more about how Live Nation used Spredfast to bridge social gaps by creating an environment of seamless collaboration between the central and local marketers.
Tags : social media manager, social media management tools, social media tools, social media agency, social media management company, social media marketing companies, best social media management tools, social media marketing agency
     Spredfast
By: Group M_IBM Q2'19     Published Date: Mar 29, 2019
The vast increase in dark data—all of the unstructured data from the Internet, social media, voice and information from connected devices—is overwhelming many executives and leaving them completely unprepared for the challenges their businesses face.
Tags : 
     Group M_IBM Q2'19
By: Cisco     Published Date: Sep 27, 2018
The pace of innovation for collaboration and unified communications (UC) technologies has been nothing short of incredible during the past few years. IT teams are now able to deliver consistent, simple and high- quality experiences with voice, video, messaging and chat from any smartphone, tablet, laptop or conference room system. Users can move seamlessly and securely from one device to the next, escalate from one communication mode to another and share content—all while retaining the context of the meeting or discussion.
Tags : 
     Cisco
By: Concur ENT     Published Date: Nov 07, 2017
When travel, expense and invoice management are disconnected, your business can only see a snapshot of spending. If you only plan to improve one area – perhaps expense, leaving travel and invoice behind – discrepancies between processes will begin to show. Only by embracing connected spend management can you save your employees and your business time and money both now and in the future.
Tags : holistic spend, control costs, compliance, employee satisfaction, simplified process, late payments, duty, productivity
     Concur ENT
By: Uberall     Published Date: Jun 17, 2019
Alle sprechen über Sprachsuche. Wir wollen wissen, ob es mehr als nur ein Trend ist und fragen in unserem Voice Search ReadinessReport 2019 für den deutschen Markt:
Tags : sprachsuche, voice search, uberall
     Uberall
By: Momentum     Published Date: Nov 05, 2012
Momentum's TCO Checklist: Total Cost of Ownership: Eight Ways to Boost Your Business Savings
Tags : momentum, tco, total cost of ownership, voip, voice over internet protocol
     Momentum
By: Genesys     Published Date: May 14, 2013
Today, the gap between a customer’s expecta-tions and the service they receive is huge. Customers are increasingly knowledgeable about the products they use, and demand value-added, personalized customer service in real-time, using voice, text-based media types like email and chat, and social media.
Tags : genesys, customer service, social media, personalized customer service, text-based media, people management
     Genesys
By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
     Genesys
By: Genesys     Published Date: Jun 11, 2013
Delivering exceptional multichannel customer service takes a coordinated effort across four dimensions — strategy, process, technology and people management.
Tags : value-added, customer service, media, voice, strategy, multichannel, people management, process
     Genesys
By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
Tags : contact centers, customer service, solution, technical, technology, drive business, voice, strategy
     Genesys
Start   Previous    1 2 3 4 5 6 7 8 9 10 11 12 13 14 15    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics