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By: K 12 Insight     Published Date: Apr 13, 2018
Teaching and learning is critical. But that’s not all. In an age of choice and competition, exemplary customer service–how schools treat parents, students and staff–can determine whether parents and families choose out or in. Download this guide and learn what a customer mindset can do for your schools.
Tags : k-12, customer service, school experience, customer experience, community engagement, parent engagement, student voice
     K 12 Insight
By: DocStar     Published Date: Jun 11, 2018
You arrive at the office and watch helplessly as your AP processing team tries to avoid an avalanche of paper invoices while simultaneously juggling non-stop vendor service calls. The phones are ringing off the hook and the sound and sight of inefficiency is maddening—no one is happy. You try to move, but can’t. Thankfully you wake up and realize it was just a dream. Wiping the drool from your cheek, you resolve to update your own AP process before it’s too late. This scenario is a familiar recurring nightmare shared by many Accounts Payable Managers, Controllers and CFOs—and for good reason. Without scalable AP and invoice processing, your business cannot flourish or reach maximum potential. In this eBook, we’ll show you how integrating your AP processing with your accounting software will help you save time and money, allowing you and your team to focus on your customers and your business.
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     DocStar
By: Qualtrics     Published Date: Aug 20, 2018
In today’s era of immediacy, consumers are more demanding than ever. To keep up with customer expectations, brands are starting to invest in Voice of the Customer (VoC) programs that employ a closed-loop process. Ask any CX, research, or marketing executive, and they will tell you that gone are the days when the customer marketing landscape was represented by a one-way dialogue for engaging prospects. Today, market leaders are shifting their listening and response mechanisms faster as VoC programs represent a huge opportunity for driving loyalty and increased sales. A recent study sponsored by American Express®—the American Express Global Customer Service Barometer—showed that U.S. consumers are twice as likely to tell others about a bad service than they are to share about a positive experience.¹
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     Qualtrics
By: AppZen     Published Date: Sep 10, 2019
Spend-related regulatory violations come in the form of different types of payments or gifts, including those to sanctioned organizations or people; debarred organizations or people; organizations or people on an export control list; foreign officials or government-owned entities; politically-exposed people; and healthcare professionals or organizations. How do you know if you have these violations hiding in your organization's expenses, contracts, or invoices? It’s not easy to weed them out, and if you don’t have an automated, systematic approach, doing so is prohibitively time consuming.
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     AppZen
By: SAP     Published Date: Oct 03, 2018
10 Insights, Direct from SAP S/4HANA Pioneers.
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     SAP
By: Microsoft     Published Date: May 04, 2017
If you’re looking for a simpler, less costly approach to phone and business communications, E5’s voice capabilities can help you reduce office space, host larger meetings and collaborate more effectively. Here’s an overview of the benefits.
Tags : microsoft office, 365, enterprise, business communications, collaboration
     Microsoft
By: New Voice Media     Published Date: Mar 28, 2019
Three Strategies to Deliver a Connected Customer Experience
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     New Voice Media
By: Genpact     Published Date: Jul 30, 2012
Perhaps never in the history of commerce have businesses been required to adapt so fast to changing conditions as those driven by the introduction of the internet. Of the world's six billion inhabitants, over 1.9 billion use the internet.
Tags : customer experience management, customer retention, customer relationship management, crm tools, roi
     Genpact
By: 8x8, Inc.     Published Date: May 13, 2013
As voice, video, and data networks meld into a single user experience, solutions that integrate phone service, unified messaging, voicemail, audio and video capabilities, rich-media conferencing, and mobility solutions are in high demand.
Tags : 8x8, voip, mobility, pbx, voice over internet protocol
     8x8, Inc.
By: Intacct Corporation     Published Date: Jun 11, 2015
Download your free copy of "Confessions of a CFO." You'll see how easy it is to regain control—and your calm—by bringing the following into your organization: • Operational efficiency • In-depth insights, on demand • Quick consolidations and fast closings • Accurate billing, faster invoices • Cloud-based finance • Out-of-the-box integration
Tags : cfo, improved performance, streamlining, streamlining processes, cost reduction, decreasing churn, it cost reduction, small business
     Intacct Corporation
By: Tripp Lite     Published Date: May 15, 2018
A Practical Guide to IDF/MDF Infrastructure Implementation Once relegated to early adopters and casual home users, VoIP (voice over Internet protocol) has matured. An essential element of any unified communications (UC) system, it is now the standard method of voice communication in business, education, government and healthcare. If your organization has not already migrated to VoIP, the question is not so much if it will, but when. Cost is the primary driver, since the data network performs double duty by carrying voice traffic as well. VoIP also offers capabilities that far exceed traditional phone systems, with unified communication platforms promising to integrate messaging, mobility, collaboration, relationship management, zoned security, intelligent call routing, disaster recovery, video, teleconferencing, status updates and other advanced features. The transition to VoIP presents a number of challenges, including assessing the ability of your network to handle not only additio
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     Tripp Lite
By: Aspect Software     Published Date: Nov 06, 2014
Download Aspect’s newsletter, “Serving and Engaging the Digital Consumer - from Self-Service to Agent-Assisted” for insights on how the cloud, omni-channel communications and mobility are revitalizing customer self-service. Included is a complete copy of the latest Gartner Marketscope for IVR Systems and Enterprise Voice Portals, which provides insights on the state of the market and top vendors. Download to learn more!
Tags : aspect, digital consumer, self service, voice response market, it leads, ivr investments, omni channel, omnichannel
     Aspect Software
By: Coupa Software     Published Date: Oct 05, 2015
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: - Provides a comprehensive analysis of 10 solution providers - Provides a roadmap to the process of selecting a provider
Tags : automation solution, paystream, rfp
     Coupa Software
By: Coupa Software     Published Date: Oct 05, 2015
The Hackett Group's 2015 e-invoicing poll reveals the ups and downs of e-einvoicing adoption. Benefits include a 42% reduction in the number of paper invoices and a 31% decrease in costs. But many struggle with the supplier onboarding process. This paper explores the challenges and provides recommendations for improving the process.
Tags : e-invoicing, hackett group, coupa, software
     Coupa Software
By: Equinix     Published Date: Oct 20, 2015
The cloud is impacting WAN architectures. IT leaders looking to use a cloud-based infrastructure and/or application services, especially high-bandwidth, real-time voice and video over Internet Protocol applications, should strategically locate communications hubs outside the enterprise data center.
Tags : communication hubs, wan architectures, cloud-based infrastructure, application services, high-bandwith
     Equinix
By: Coupa     Published Date: Mar 07, 2016
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: Provides a comparative analysis of 10 leading solutions Provides a roadmap to the process of selecting a provider
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     Coupa
By: Coupa     Published Date: Mar 07, 2016
The Hackett Group's 2015 e-invoicing poll reveals the ups and downs of e-einvoicing adoption. Benefits include a 42% reduction in the number of paper invoices and a 31% decrease in costs. But many struggle with the supplier onboarding process. This paper explores the challenges and provides recommendations for improving the process.
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     Coupa
By: Coupa     Published Date: Apr 13, 2016
The Invoice Automation Navigator Report can assist in the initial selection of AP automation solutions. This report: Provides a comparative analysis of 10 leading solutions Provides a roadmap to the process of selecting a provider
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     Coupa
By: Coupa     Published Date: Aug 10, 2016
Manual work in accounts payable is a large source of costs that can be cut relatively quickly through automation. With AP automation it's possible to reduce the cost of processing a single invoice by as much as $10. Learn how you unlock the strategic value of accounts payable with the Coupa AP Automation Success Kit. Discover how to transform your AP invoicing processes to realize significant savings that directly impact the bottom line while improving governance and compliance.
Tags : business management, finance, accounts payable, best practices, governance and compliance
     Coupa
By: Epson     Published Date: Nov 20, 2017
The average organization receives 1,200 invoices every month according to the Institute of Finance & Management. What’s more, between 70 percent and 80 percent of all invoices in the United States are still paper-based. That’s a lot of information to keep track of – and a lot of paper to shuffle around. It’s no surprise, then, that 80 percent of businesses would love to streamline their accounts payable processes. But what stops them from doing so isn’t an overly complex, impossible-to understand process – it’s confusion about the unknown, and fear that automating AP will be time-consuming, difficult, and expensive. This report was developed to provide you with real, simple steps you can take to digitize and streamline your invoice processing. As you do so you’ll recognize significant benefits, including happier employees and a healthier bottom line.
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     Epson
By: Dassault Systèmes     Published Date: Aug 08, 2017
Aerospace and Defense companies delivering complex products in competitive markets must overcome many challenges to manage requirements throughout the product lifecycle. Among the most difficult challenges are integrating complex systems engineering processes, promoting collaboration among multiple engineering disciplines and enabling the sharing of intellectual property within globally dispersed teams. Companies seeking a way to efficiently manage product requirements can leverage a comprehensive product lifecycle management (PLM) solution to: • Effectively reuse intellectual property to reduce time to market • Increase product innovation • Improve overall traceability of requirements throughout the product lifecycle This paper will highlight the criteria needed for a comprehensive requirements management solution that incorporates PLM to offer customers a scalable, enterprise-grade solution.
Tags : customer, product lifecycle, aerospace, defense, management, plm, dassault
     Dassault Systèmes
By: Reputation.com     Published Date: Jun 29, 2018
The past year ushered in some big changes for Online Reputation Management (ORM) — and the practice has become indispensable for any location-based enterprise. In 2017, review sources proliferated, consumers became more savvy about the validity of online reviews, and the position of Chief Experience Officer started to gain traction among locationbased organizations. ORM and SEO became increasingly intertwined as Google refined its search algorithms with a strong emphasis on reviews and star ratings. This year, expect to see these four trends move to the forefront: 1) Google will extend its dominance in online review volume and consumer exposure, eclipsing all other specialty sites. 2) SEO will be reinvented as user-generated reviews weigh more heavily in search rankings. 3) The voice of the customer will no longer be siloed across disconnected categories. 4) Consumer feedback from reviews and social media will drive operational improvements.
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     Reputation.com
By: MineralTree     Published Date: Jan 23, 2018
How much time are you spending on manual AP tasks? This company saved 60% of their finance department's time by automating accounts payable.
Tags : business payments, accounts payable, payment automation, invoice automation, accounting applications
     MineralTree
By: MineralTree     Published Date: Jan 23, 2018
The team at Generation Tux is all about improving internal experiences to increase efficiency and improve operations. As a one-man finance team, they needed all the help he could get to automate and streamline financial processes. When he joined Generation Tux as the Controller, he found a disastrous Accounts Payable (AP) process in place. Found out how he turned it around.
Tags : business payments, accounts payable, payment automation, invoice automation, accounting applications
     MineralTree
By: MineralTree     Published Date: Jan 23, 2018
In today’s world of constant technological advances, automation has become the norm in most areas of business. To stay ahead of the competition and drive growth more quickly, savvy businesses are using automation as a way to stand out. Herein lies the concept that automation is not only a priority but also a strategic advantage to your business. Find out why leading finance executives are making accounts payable automation a priority.
Tags : business payments, accounts payable, payment automation, invoice automation, accounting applications
     MineralTree
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