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By: AppZen     Published Date: Aug 07, 2019
On average, enterprises processed over 200,000 spend transactions last quarter. Finance teams that use artificial intelligence in their spend audit reviewed 100 percent of transactions, versus 2-10 percent of expense reports and 5-10 percent of invoices for teams that didnít.
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     AppZen
By: CCMI     Published Date: Jul 20, 2011
Telecom expense management is a critical and well-established discipline that has grown to encompass the challenging problem of mobile device and cost management. And now there's a simple, self-service approach to successful mobile expense management (MEM) that is simple to implement and demonstrates immediate results.
Tags : xigo, ccmi, mem, mobile expense management, voice report, telecom expense management, tem, mobile device management
     CCMI
By: BlueJeans Network     Published Date: Jun 17, 2016
The concept of all centralizing all communication methodologies (presence, instant messaging, voice, video, and messaging services) within a single system, a.k.a. unified communications or UC, is not new. One of the most popular platforms is Microsoft. In fact, Microsoft has indicated that it has 110 million Skype for Business or Lync users around the world. However, many organizations have yet to fully embrace the video conferencing capabilities available within Skype for Business / Lync. Overall we view Skype for Business (SfB) video conferencing as an excellent choice for sessions involving only SfB users. However, the SfB experience is focused more on content sharing and less on live video. Download this whitepaper to learn 12 situations in which users may wish to use a different video conferencing tool. In this paper, Wainhouse also compares two options for companies seeking better video capabilities.
Tags : skype for business, microsoft lync, video conferencing, bluejeans, employee communications, unified communications
     BlueJeans Network
By: Motorola     Published Date: Apr 08, 2010
MOTOTRBO, a digital communications system with repeaters that are linked via Internet Protocol (IP). Leveraging the existing Internet infrastructure provided an economical way for Georgia Nut Company to meet their communication needs for today and tomorrow.
Tags : motorola, mototrbo, digital communications system, repeaters, internet protocol, audio in noisy environment, voice and data communication
     Motorola
By: Motorola     Published Date: May 05, 2010
Digital radio seemed to be the best route for NASCAR to achieve the key requirements surfaced in this study, which included their need to coordinate large numbers of radios, ensure absolute audio clarity, maintain consistent, reliable communications and have a radio that was durable enough to withstand a rough environment.
Tags : motorola mototrbo, communication system, digital radio, two-way radio, voice clarity, audio
     Motorola
By: HP Data Center     Published Date: Apr 08, 2009
Unified Communications (UC) aims to unite securely and seamlessly all the different business communications channels that exist in a company. That includes voice, video, data, IM, mobility and the Web etc. This report examines in detail the key industry drivers and benefits that are inspiring large scale enterprises to adopt a Unified Communications strategy.
Tags : business communications, voice, video, data, mobility, industry drivers, unified communications strategy, just in time
     HP Data Center
By: Microsoft Windows Phone     Published Date: Feb 08, 2010
How Windows Phones Combine Email, Messaging, Voice, and Presence in a Secure, Collaborative Environment. This paper explains why unified communications is essential and why Windows® Phones are ideally suited to serve as the "mobile connection" in a unified communication environment.
Tags : microsoft windows phones, unified communications, security, mobile worker, smartphone, business intelligence, corporate social network
     Microsoft Windows Phone
By: Adobe     Published Date: Feb 02, 2011
Read this white paper for a survey of the current state of customer experience at 141 firms across North America and find out how your own organization's efforts compare.
Tags : adobe, online customer experience 2010, voice of the customer, voc, interactive/pr agencies, interactive marketing, crm solutions/software, customer experience/engagement
     Adobe
By: EMC Corporation     Published Date: Jun 14, 2011
Qualitative and quantitative research among AP professionals to gain insights into trends in automated data capture in invoice processing.
Tags : emc, accounts payable, automation, paper process, transaction costs, error rates, invoice, centralized
     EMC Corporation
By: CDW     Published Date: Oct 10, 2013
CDWís Mobile Expense Management solution enables organizations to view, integrate and manage mobile communications costs across the entire organization in order to make more informed strategic decisions.
Tags : mobility management, mobile expense management, total mobility, cdw, expense management, mobile expense, historical invoice audit, invoice process
     CDW
By: Concur     Published Date: Apr 17, 2013
In this survey report analysts examine electronic invoicing, imaging and data extraction, and automated workflow solutions at US-based enterprises. The analysis is based on over 300 survey results and more than nine years of research findings.
Tags : ap automation, accounts payable, invoice management, invoice automation, invoicing, ap report, ap study
     Concur
By: Invoca     Published Date: Jan 21, 2014
In the rush to digital, B2B marketers have ignored a crucial element that salespeople and buyers need: direct human interaction. Sales teams know that calls close customers, and 97% of B2B technology buyers want direct interactions with the provider during the research and purchase process. So why have we left voice conversations behind? In order to get more sales qualified leads and master marketing automation in a multichannel world, we need to bring back human engagement. Join Invoca and guest Forrester Analyst Lori Wizdo as they examine:
Tags : b2b marketing automation, marketing automation, customer lifecycle, b2b buyers, b2b technology buyers, inbound calls, crm solutions/software, customer experience/engagement
     Invoca
By: Polycom     Published Date: Feb 16, 2017
Download the paper for Five Doís and Doníts When Moving from a Premises-Based PBX to Office 365.
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     Polycom
By: Polycom     Published Date: Feb 16, 2017
Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365.
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     Polycom
By: Polycom     Published Date: May 22, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms arenít adequately equipped to handle video.
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     Polycom
By: Polycom     Published Date: Dec 18, 2017
Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft.
Tags : forrester, microsoft, polycom, communication integration, voice solutions, office 365, cloud pbx
     Polycom
By: Polycom     Published Date: Dec 18, 2017
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms arenít adequately equipped to handle video. In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing. Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
Tags : skype for business, collaboration, video conferencing, content sharing, call management controls, microsoft office 365
     Polycom
By: Polycom     Published Date: Mar 13, 2018
With the increase in mobility and the growth of distributed teams, itís essential that you select audio devices that offer the best flexibility, quality and reach needed to support collaboration anywhere on any device. To meet these requirements, Polycom offers a broad selection of easy-to-use, high-quality desk phones, conference phones, and applications. The phones support crystal-clear conversations and seamlessly integrate with a wide range of communication environments including open-SIP and Skype for Business and Office 365. This comprehensive guide will provide you: Guidance on selecting devices for different workspaces Information on the newest collaboration features and benefits Overview and comparison of the latest Polycom desk phones and conference phones
Tags : voice collaboration, communication environments, polycom, microsoft office 365, skype for business
     Polycom
By: Concur Technologies     Published Date: Oct 01, 2015
In this report we will explore the components of AP automation and the challenges they help AP departments overcome. We will also discuss how connecting business travel, related expenses and invoice management can transform an AP operation by providing total visibility into employee spend. AP leaders often believe they are leveraging the power of AP automation but are actually only using some components of a truly automated solution. Letís explore what true automation means to accounts payable.
Tags : ap automation, ap departments, business travel expenses, visibility into employee spend
     Concur Technologies
By: Genesys     Published Date: Apr 07, 2017
Choosing the right technology to design and orchestrate customer engagement across all digital channels and voice is key to delivering on customer expectations for effortless omnichannel experiences. Read this eBook to learn how to: - Modernize your contact center infrastructure, increase workforce efficiency and deliver personalized customer experiences - Orchestrate omnichannel customer journeys with a single platform for all digital channels and voice - Evaluate the top five capabilities of a Customer Experience Platform
Tags : genesys, contact center engagement, customer engagement, omnichannel experience, customer experience
     Genesys
By: Genesys     Published Date: Apr 07, 2017
To meet the growing demand for digital interactions, both CRM and CCI (contact center infrastructure) vendors have added a range of digital channels to their portfolios. CCI vendors are focusing on offering an integrated omnichannel customer engagement platform, to improve their appeal to the customer service software market. The challenge for IT leaders is to decide which engagement channels should be managed by which vendors. This Gartner report discusses: - Three procurement strategies IT leaders can adopt to achieve their business goals for omnichannel (voice plus all digital channels) - Strengths and challenges associated with each strategy - Key considerations for omnichannel success
Tags : genesys, contact center infrastructure, cci, omnichannel success, cci vendors
     Genesys
By: Zebra Technologies     Published Date: Jun 15, 2017
Dallas-based Parkland Health & Hospital implemented a Zebra technology solution to create a mobile-enabled workforce at its new state-of-the-art hospital campus. That mobile solution enabled the nursing staff to focus on whatís most important ó patient care. The solution gave nurses the ability to communicate in real time, access right-now information and take the right action with that information. Parklandís leadership was able to track all patient activities from positive patient identification and specimen collection to laboratory specimen tracking and pharmacy medication administration. Additionally, hospital staff communication with voice and secure texting, along with patient alerts and alarmsóall help increase patient safety, care and satisfaction.
Tags : parkland health, hospital, system, zebra, mobile
     Zebra Technologies
By: Infosys     Published Date: May 21, 2018
Our client was a large financial institution with millions of customers using a wide range of products. So when customers called the contact center, they could have any query out of a possibility set of 68 categories. They would want investment advice, or ask about their account. Or they would simply want to reset their PIN. The trouble was that the large range of support offered at the contact center meant long and complex phone calls, as customers often found their way through the interactive voice response (VR) system to the wrong agent. They had to be re-routed-often several times- which gave our clients two problems.
Tags : customer, service, automation, voice, response
     Infosys
By: Ephesoft     Published Date: Apr 04, 2018
All accounting procedures, especially remittance and AR/AP processing, are critical to any organizationís financial well-being. Manual data entry of invoices is an inefficient, expensive, labor intensive and often errorprone process. Slow and mistake-laden document processing lengthens payment cycles, reduces staff productivity, adds late payment penalties and causes missed early payment discounts
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     Ephesoft
By: Ephesoft     Published Date: Apr 04, 2018
If you have worked in an Accounts Payable department, you know that the premise of most AP functions is number-driven and data-driven. Invoices come in, they are processed and money goes out. While it may sound easy, the process requires special attention to details, numbers, data entry, approvals and other business processes. Organizations that use innovative, smart document capture solutions now have a simple way to streamline invoicing, improve accuracy and increase productivity.
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     Ephesoft
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