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By: Coupa Software     Published Date: Nov 04, 2014
Aggregated from customer usage metrics of the Coupa cloud platform, the Coupa Benchmark allows you to compare your performance to your peers. The 2014 Benchmark includes ten KPIs, including req-to-order cycle time, invoice OK-to-pay hours, and visible PO spend-on-contract percentage.
Tags : usage metrics, cloud platform, performance, kpis, po spend-on-contract percentage, procurement, p2p and spend management
     Coupa Software
By: Coupa Software     Published Date: Nov 04, 2014
The benefits of eInvoicing include fewer lost invoices, quicker approval cycles, increased on-time payments, and improved vendor satisfaction. Yet only 20% of companies receive more than 50% of their invoices electronically. This Paystream Advisors survey report includes data on how eInvoicing is improving AP efficiency and why some organizations are still slow to adopt (and why they shouldn't be).
Tags : einvoicing, approval cycles, vendor satisfaction, efficiency, on-time payments, invoicing
     Coupa Software
By: XO Communications     Published Date: Apr 13, 2015
When voice moves into the cloud, enterprise communications rapidly becomes a strategic function that drives revenue. A reliable, business-grade solution that integrates Voice over IP with hosted Unified Communications can help you lower total cost of ownership,enable self-management,improve productivity,streamline business continuity and free up IT resources to focus on more important requirements. Read how Hosted PBX with Unified Communications can help your enterprise integrate complex voice and IT environments, centralize voice applications, and take advantage of the productivity and cost savings of hosted communications.
Tags : 
     XO Communications
By: XO Communications     Published Date: Apr 13, 2015
Hosted VoIP may appeal to companies that don't want to invest scarce resources in operating their own internal telephony system. However, given the primary role of voice communications for business, companies have to ensure that a provider's service wil meet day-to-day needs and provide excellent reliability. Download this complimentary eBook to discover the six questions that companies must ask and answer before they migrate to a hosted VoIP provider. It also provides insight into how to calculate the cost of a hosted service and whether potential customers will want to add collaboration capabilities to the voice service.
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     XO Communications
By: Oracle Service Cloud     Published Date: Mar 23, 2016
For the most part, even companies using sophisticated technology to provide consistent access and answers across channels still view customer service through a traditional lens of serving the needs of the customeródespite its usefulness in marketing, building brand equity, up- and cross-selling and driving loyalty, as well as capturing the voice of the customer for product and service improvement and new product and service ideas. Even when serving customers is seen as a strategic goal for the entire organization, few companies seem to be leveraging customer service as a true organizational
Tags : oracle, service cloud, customer service, customer engagement
     Oracle Service Cloud
By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. Thatís the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: Interactive Intelligence     Published Date: Jul 21, 2010
To successfully choose and implement an IP system, the best place to start is with a roadmap - current offerings, justification factors, upcoming solutions, and suggested planning guidelines. Without one, your new system might never move forward. Read more.
Tags : interactive intelligence, customer ip communication, digital pbx, unified communication, voice network, ip data network, contact center solution
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Dec 02, 2010
How a contact center deploys and manages eServices - non-voice interaction channels such as email, chat, SMS and social media - is the key to offering electronic services that attract modern tech-savvy customers. Learn about eServices best practices from Sheila McGee-Smith, founder of McGee-Smith Analytics, and Tim Passios, Director of Solutions Marketing at Interactive Intelligence, and how three diverse companies successfully utilize eServices to their advantage.
Tags : interactive intelligence, sms, media channel, short message service, wireless, mobile communications, gsm, social media
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Oct 10, 2012
Nearly two-thirds of customers who try to solve issues online or through an interactive voice response (IVR) system inevitably choose to speak with an agent. Can smartphone applications change this interaction landscape for the better?
Tags : mobile apps, mobile self-service, mobile applications, customer interactions, customer experience/engagement
     Interactive Intelligence
By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
Tags : qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
     Qwest Business.
By: Qwest Business.     Published Date: Jan 27, 2010
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings.
Tags : qwest business, infrastructure innovation, advanced communications infrastructure, roi, tco, total cost ownership, converged voice, data networks
     Qwest Business.
By: Qwest Business.     Published Date: Jan 27, 2010
Get an overview of the potential benefits of UC, including key considerations for mapping out your UC strategy.
Tags : qwest business, unified communication, uc strategy, data and voice networking, managed ip communications, voip
     Qwest Business.
By: Time Warner Cable Business Class     Published Date: May 18, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
     Time Warner Cable Business Class
By: Time Warner Cable Business Class     Published Date: May 18, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives. Contact us to learn more!
Tags : broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
     Time Warner Cable Business Class
By: Time Warner Cable Business Class     Published Date: May 18, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
     Time Warner Cable Business Class
By: Time Warner Cable Business Class     Published Date: May 18, 2010
Time Warner Cable Business Class delivers all the communication services your business needs with scalable Internet, Phone and Cable TV services supported by our reliable wholly-owned network. Meet with our local, dedicated account representatives for a free evaluation so they can tailor a solution that's right for your business. For a free communications evaluation, contact us to learn more!
Tags : broadband for business, broadband internet for business, bundles for businesses, business adsl, business broadband, business bundle, business bundles, business cable
     Time Warner Cable Business Class
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
By: IBM     Published Date: Nov 20, 2009
IBM Lotus® Sametime® software is an award- winning platform for realtime collaboration. For years, organizations of all types have taken advantage of the Lotus Sametime platform’s powerful, security-enhanced features, such as integrated presence awareness, instant messaging (IM), Web conferencing, voice and video, to help people quickly find, reach and collaborate with each other.
Tags : security-enhanced features, instant messaging (im), web conferencing, voice and video, sharepoint
     IBM
By: Microsoft Exchange     Published Date: Oct 02, 2008
Lifetime Products manufactures tables, chairs, and basketball equipment for customers in more than 50 countries. Its employees in the United States and China depend on messaging technologies to stay connected to customers and the office. To improve productivity, Lifetime deployed Microsoft® Exchange Server 2007 Unified Messaging. Employees can access their e-mail, voice-mail, and fax messages in their inboxes—while at work, at home, or on the road.
Tags : microsoft, microsoft exchange, exchange server, messaging, productivity, unified messaging
     Microsoft Exchange
By: Cisco     Published Date: Jan 28, 2009
Small business VoIP, or voice over Internet Protocol, is getting a lot of attention these days. In essence, small business VoIP combines voice and data together on a single, secure network foundation. The following is a guide to why you might want to consider a small business VoIP system.
Tags : cisco, voip, small business voip, unified communications system, voice and data networks, secure network foundation
     Cisco
By: ATG, Inc.     Published Date: Oct 07, 2010
Why business must offer live voice and text chat assistance to drive online sales.
Tags : atg, voice chat, roi, online channel investment, voice-based sales assistance, e-commerce, customer satisfaction
     ATG, Inc.
By: Microsoft Dynamics CRM     Published Date: Mar 02, 2010
While the new generation of self-service applications for the Web and IVR is excellent, successful self-service programs will depend on giving customers choices and striking the right balance.
Tags : microsoft dynamics crm, contact call center, self-service application, ivr, interactive voice response, customer service interaction, live agent support, automated self-service
     Microsoft Dynamics CRM
By: CIMCO     Published Date: Feb 04, 2010
Business owners are discovering why VoIP is such a powerful tool for maintaining a competitive edge. This informative paper will provide you with an understanding of how VoIP can be a transformative choice for your company's communications needs.
Tags : cimco, voip, communications, voice over internet protocol, webinars & web conferencing
     CIMCO
By: Lumension     Published Date: Jan 11, 2012
Learn the key steps to enhancing your security visibility so that you have a voice at the executive table and not just a seat.
Tags : vulnerability management, patch management, vulnerability assessment, data protection, data loss, data theft, endpoint protection, compliance
     Lumension
By: Cisco     Published Date: Mar 10, 2011
Read this white paper to recognize the most vital features of any business phone system.
Tags : cisco, business phone system, voice over internet protocol, voip
     Cisco
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