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By: Brandwatch     Published Date: Nov 03, 2016
This report analyzes the social activity of 450 organizations and their consumers, in 15 industries. Download for access to The Social Industries Index, social engagement benchmarks, consumer & audience insights, and industry-specific research
Tags : social media, consumer insights, market research, b2b marketing, consumer market insights, social data, social insights, social listening
     Brandwatch
By: IBM     Published Date: Mar 28, 2016
The rise of social media, coupled with the desire to build more engaged and productive workforces, has brought “active employee listening” to the forefront of management attention. No longer is it enough to encourage employees to speak up about topics that matter to them. Organizations today need to more actively solicit, analyze and engage in ongoing conversations with past, present and even future employees. Having access to the collective “employee voice” can help leaders achieve diverse goals, including identifying innovations, preventing discord and improving productivity, as well as building a better connection to the organization and its mission. So, how can organizations establish and manage mutually beneficial listening programs? To better understand what companies are doing in the area of employee listening and the extent to which employees are willing to participate, we analyzed data from the 2015 IBM Smarter Workforce Institute WorkTrends Survey – a broad-based survey of ov
Tags : ibm, ibm smarter workforce, work trends, employee engagement
     IBM
By: IBM     Published Date: Jul 20, 2016
The rise of social media, coupled with the desire to build more engaged and productive workforces, has brought “active employee listening” to the forefront of management attention. No longer is it enough to encourage employees to speak up about topics that matter to them. Organizations today need to more actively solicit, analyze and engage in ongoing conversations with past, present and even future employees. Having access to the collective “employee voice” can help leaders achieve diverse goals, including identifying innovations, preventing discord and improving productivity, as well as building a better connection to the organization and its mission. So, how can organizations establish and manage mutually beneficial listening programs?
Tags : ibm, ibm smarter workforce, work trends, employee engagement
     IBM
By: SAP     Published Date: Jul 07, 2009
How do you know what to do to protect your current business and identify areas of future growth? How do you balance opportunity with risk? This paper helps answer those essential questions.
Tags : sap, crm, supply chain management, enterprise resource planning, erp, business intelligence, information management, enterprise performance management
     SAP
By: IBM     Published Date: May 27, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
Tags : ibm, big data, analytics, insurance, insurance industry, big data solutions, integration, risk assessment
     IBM
By: IBM     Published Date: Feb 24, 2015
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media.
Tags : big data, ibm, claims operations, customer service
     IBM
By: BlackBerry Cylance     Published Date: Jul 02, 2018
Artificial intelligence (AI) seems to be on everyone’s mind. It powers natural language recognition within voice-powered assistants like Siri and Alexa, beats world-class Go players, and enables hyper-targeted e-commerce and content recommendations across the web, as we see with Amazon and Netflix. But recently, AI has begun actively expanding its footprint within the enterprise. Executives are trying to more fully comprehend what AI is and how they can use its insights into their data to better capitalize on business opportunities. This additional information can enable engaging with customers more productively and efficiently, forming an edge against the competition. Read more in our AI survey summary.
Tags : artificial, intelligence, enterprise
     BlackBerry Cylance
By: Lane Telecommunications     Published Date: Apr 14, 2009
The fax market is changing significantly though not in the way predicted by many. Far from an inevitable decline brought about by the emergence of e-mail, the demand for fax, particularly from larger companies, is actually growing. The way that fax is managed within the business is also undergoing a significant period of transition.
Tags : kudos, lane, lane telecommunications, fax over ip, foip, ip network, integrated business communications, integrated ip
     Lane Telecommunications
By: Lane Telecommunications     Published Date: Apr 14, 2009
The introduction of e-mail and its exponential expansion into every aspect of business life presented a significant challenge to the fax industry and for some observers it was a foregone conclusion that fax was destined for a rapid demise. It is interesting to note, therefore, that fax has actually continued on a steady growth path that is predicted to continue well into the future.
Tags : kudos, lane, fax, foip, fax over internet protocol, migration strategy, network resources, multifunctional peripherals
     Lane Telecommunications
By: Gleanster     Published Date: Nov 10, 2011
This Gleansight benchmark report is based on the experiences of 387 companies and includes the following sections: Reasons to Implement, Challenges, Value Drivers, Core Technologies and Success Story. It also includes a Vendor Landscape with descriptions, rankings and analysis of 39 solution providers. Social intelligence is being increasingly used today to describe the next rung on the evolutionary ladder of listening to and acting upon consumer conversation on the social web. That rung maps to a number of technology innovations. Chief among them are improved capabilities around analyzing and integrating all sources of voice-of-the-customer data to generate more actionable insights. Social intelligence also speaks to an emerging corporate mindset regarding the strategic importance of social data and the need to better capitalize upon it. This Gleansight benchmark report reveals how Top Performers are achieving success when it comes to the incessant quest to extract customer insights and take actions that ultimately translate into revenue growth, cost reduction, risk reduction and relationship enhancement.
Tags : social intelligence, marketing, social media, gleanster, business intelligence, market research, usability, social media marketing
     Gleanster
By: Taridium     Published Date: May 22, 2007
By combining open source tools and open standards with best of breed hardware and software, taridium can offer one of the best price to performance ratios in the industry. Read how Taridium’s ipbx enterprise VoIP platform combines all the advantages of an open standards solution with the reliability of non-stop hardware, 7x24 monitoring and software support.
Tags : voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, phone, ip networks
     Taridium
By: Taridium     Published Date: May 22, 2007
Download this brief technical sheet now and learn the features and benefits of what Industry Experts are calling the Next Generation in VoIP. The extensive use of open source tools and platform's allows us to deliver an unparalleled price-to-performance ratio.
Tags : voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, phone, ip networks
     Taridium
By: Taridium     Published Date: May 22, 2007
Taridium’s comms provider VoIP platform combines all the advantages of an open standards solution with the reliability of non-stop hardware, 7x24 monitoring and software support. Download this product summary and you’ll read why the comm’s platform is a true turn-key solution with fully integrated call rating and billing.
Tags : voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, phone, ip networks
     Taridium
By: Taridium     Published Date: May 22, 2007
Take advantage of this free information by Taridium and see how comms platform allows service providers to offer instant retail VoIP service and host virtual PBX’s with all of today’s most advanced features.
Tags : voice over ip, voip, ipbx, ippbx, ip pbx, ip telephony, pbx, phone
     Taridium
By: GFI     Published Date: Sep 04, 2008
For businesses around the world, email has become the primary means of communication with people inside and outside of the organization. Business transactions kick off in the form of an email, most customers use e-mail to negotiate contracts and agreements and exchange invoices and payment information. Email is also heavily used by marketing departments to issue mailshots to customers announcing new offers and special deals and so on.
Tags : email archiving, archive, archiving, email management, email, sarbox, sarbanes oxley, sarbanes-oxley
     GFI
By: Vendor Guru     Published Date: Jan 04, 2008
Today, companies can prosper from a wide range of computer telephony integration (CTI) solutions. CTI is the full integration of voice and data systems. The convergence of computer systems with call center operations adds increased scalability and muscle to existing business operations.
Tags : contact center, call center, call center management, call center improvements, call center productivity, productivity, vendor guru, vendor guru telephony
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
Your organization, like most others, is probably searching for ways to improve the capability of its telephone system or replace it altogether. And given the number and variety of telephony options, organizations that fail to research their choices risk investing in a system that fails to meet their needs. However, bad IP telephony isn’t inevitable. Read this white paper to read success stories and best practices to keep your company on the right track.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
This white paper provides an overview of the basic elements to look for when buying a phone system. It surveysthe landscape of enterprise telephony today: the features available, the pros and cons of traditional and VoIPsystems, and the adaptability of new generation equipment to rapidly changing business needs.
Tags : pbx, ippbx, ip pbx, voip, voip, voice over ip, phone, phone system
     Vendor Guru
By: Vendor Guru     Published Date: Jan 04, 2008
Profound developments in business telephony have left some small businesses reeling under perceptions of a steep learning curve for expensive new products. But there’s no reason to be left behind. Affordability is the hallmark of the new generation in business telephony, thanks to hosted IP and other networked solutions. Is your business applying the new technology to best advantage?
Tags : ip pbx, pbx, acd, predictive dialing, automatic call distribution, voicemail, business communications, voice mail
     Vendor Guru
By: BlackBerry     Published Date: Feb 25, 2009
When interactivity is combined with unified communications and location awareness, next-generation social networks will have significant business value. Unified communications integrates the wide variety of voice, data, video and collaboration tools that business professionals use today into a single environment. This can dramatically improve the speed of decision-making by connecting collaborators quickly, regardless of their location.
Tags : blackberry, ecosystem, social networking, unified communications, microsoft exchange, mobile device management, mobile device management software, mobile workers
     BlackBerry
By: BlackBerry     Published Date: Apr 13, 2010
Equipping staff with the right tools can enhance productivity, motivation and staff retention. Highly secure mobile email and data applications help mobile workers stay in touch and up-to-date with a wide range of business issues. Extending that streamlined anytime, anywhere access to mobile voice applications is the next frontier in worker empowerment.
Tags : blackberry, fixed mobile convergence, fmc, pbxvoip, smartphones, it communication, microsoft exchange, mobile device management
     BlackBerry
By: SPSS Inc.     Published Date: Mar 31, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
Tags : spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs
     SPSS Inc.
By: Intermec     Published Date: May 07, 2009
For companies that are evaluating mobile computers, several key considerations should drive the decision. Among these are whether the solution fits now, whether it will fit in the future and whether it will pay for itself in the short term.
Tags : terminal emulation, rfid, real time location systems, rtls, voice-over-ip, voip migration, mobile computers, proofing
     Intermec
By: Intermec     Published Date: Jun 02, 2009
The process of choosing the right mobile computer for your business can seem like a daunting task. Yet with a little guidance you can select the computer best suited for your environment and workforce.
Tags : voip, voice-over-ip, rfid, ptt, push-to-talk, speech, mobile, mobile computers
     Intermec
By: Bazaarvoice     Published Date: Aug 01, 2014
To compete in the new environment of always connected, highly informed consumers, retailers need to leverage five trends to realize higher conversions and larger transaction sizes. Find out how you can apply these 5 trends to your business.
Tags : bazaarvoice, consumer, retail, trends, connected, conversions, emerging marketing, traditional marketing
     Bazaarvoice
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