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By: Neustar     Published Date: Nov 16, 2009
Mobile has hit the mainstream in the U.S. At the end of 2009, the number of mobile subscribers had grown to 280 million, reaching 87% of U.S. households. The availability of unlimited data and text messaging plans has pushed consumer mobile usage beyond voice to text messaging and Internet access.
Tags : sms mobile, neustar, roi, csc, common short code, mobile marketing, two-way communication, mobile
     Neustar
By: Bazaarvoice     Published Date: Dec 08, 2011
Leading thinkers in marketing, social, digital, and future business gathered in October with over 500 industry peers at Social Commerce Summit Europe. Discover the predictions and advice they shared in this free report: Social Commerce Trends Report Europe 2012.
Tags : social, social commerce, customer centricity, customer intelligence, social media, customer experience/engagement, market research, social media marketing
     Bazaarvoice
By: Cisco     Published Date: Jul 15, 2013
From cloud-based voice and video to comprehensive BYOD and mobility support to deployment costs, this report highlights six key areas to evaluate in collaboration offerings.
Tags : cisco mobility, cisco, collaboration, enterprise collaboration, mobile enterprise, mobile workers, collaboration, byod platforms
     Cisco
By: Comcast Business     Published Date: Jan 15, 2015
Consider some of the advanced capabilities built into Comcast’s Business VoiceEdge™ hosted voice solution – and how they impact, and better enable, mobility.
Tags : the cloud, voice solutions, productivity, customer service, cloud based, mobile, mobile employees
     Comcast Business
By: Citrix Systems, Inc.     Published Date: Jan 27, 2016
Future workplace structures are envisioned to be a scenario wherein employees are likely to use a multitude of connected mobile devices and apps that will offer compelling new work style experiences integrating voice, video and data access services.
Tags : citrix, frost & sullivan, next-gen, enterprise
     Citrix Systems, Inc.
By: Bazaarvoice     Published Date: Nov 24, 2009
With plummeting ad budgets, a general distrust of advertising, and the power of the personal touch, customer stories give brands a chance to reach untapped consumers with more credibility - through the words of others like them.
Tags : bazaarvoice, participation chains, measurable business, engagement, crm, customer service, customer satisfaction, social media marketing
     Bazaarvoice
By: SPSS     Published Date: Jun 30, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
Tags : spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs
     SPSS
By: SPSS, Inc.     Published Date: Mar 31, 2009
This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by text analytics solutions.
Tags : spss, text analytics, data management, statistical analysis, natural language processing techniques, computational linguistics, web sites, blogs
     SPSS, Inc.
By: Focus VoIP     Published Date: Aug 04, 2011
Learn how to put the power of hosted VoIP to work for your SMB. Download our FREE SMB Phone Systems Comparison Guide today.
Tags : focus voip, smb, small medium business, phone systems comparison guide, voice over internet protocol
     Focus VoIP
By: Focus VoIP     Published Date: Aug 04, 2011
Gear up for 2011 with our most comprehensive voice communications research package.
Tags : focus voip, phone system, voice communications research package, voice over internet protocol, unified communications, ip phone comparision guide
     Focus VoIP
By: Focus VoIP     Published Date: Aug 04, 2011
See Focus' List of the Best Phone Systems.
Tags : focus voip, tco, unified communications, voice over internet protocol
     Focus VoIP
By: Focus VoIP     Published Date: Aug 04, 2011
Looking to purchase an enterprise phone system? Get the advice you need from Focus Experts to ensure you select the right solution.
Tags : focus voip, experts guide, enterprise phone systems, telephony, unified communications, voice over internet protocol, ippbx, pbx
     Focus VoIP
By: GoldMail     Published Date: Aug 27, 2009
There are three key challenges every sales organization needs to overcome. . People resist being sold to . They hide from you behind voice mail and email . No personal connection can be established This paper will review all three challenges and provide key case studies for how real world sales teams overcame this resistance to increase revenue without chasing buyers.
Tags : sales, sales tools, change management, monopolies, selling, crm, case study, ford
     GoldMail
By: Ruckus Wireless     Published Date: Sep 28, 2009
In this free white paper, learn how it's now possible for wireless local area networks (WLANs) to deliver predictable throughput, reject interference, and generally behave just like Ethernet. Discover how beamforming, a specialized method of antenna-based RF transmission, renders inconsistent performance stable; rejects performance-impeding interference; supports reliability-sensitive applications like real-time voice and high-definition video; and eliminates packet loss, delays, and jitter. Download your copy of this free white paper now.
Tags : wifi, wi-fi, wlan, lan, access points, radio frequency, 802.11, phy
     Ruckus Wireless
By: Ruckus Wireless     Published Date: Oct 16, 2008
This free white paper clearly explains how to optimize existing networks for Voice Over Wi-Fi (VoFi). Learn how to fight both known and hidden sources of RF voice interference; how to prioritize traffic flows, so voice always comes first; how properly planning your WLAN can dramatically improve handset battery life; how to arrange for roaming without annoying dropouts; and more. Download your free copy now.
Tags : ruckus, access points, wifi, wi-fi, wlan, aps, networking, wireless
     Ruckus Wireless
By: APTX     Published Date: Nov 05, 2009
Viable distribution of Multi-channel Audio-over-IP for Live and Interactive "Voice Talent" based Gaming using High-quality, Low-latency Audio Codec technology.
Tags : aptx, audio-over-ip, voice talent, interactive gaming, audio codec, compression, ip network, bandwidth
     APTX
By: Bazaarvoice     Published Date: Dec 01, 2009
Interactions - no matter how small - drive conversations, leading to measurable business results. Ze Frank and Sam Decker share how to make the most of every interaction. Why do timeshares offer so many freebies? Why do you ask customers to indicate if reviews are helpful? It's all about participation. Interactions - no matter how small - drive conversations, which drive business results.
Tags : bazaarvoice, participation chains, measurable business, engagement, crm, customer service, customer satisfaction, social media marketing
     Bazaarvoice
By: Attivio     Published Date: Apr 07, 2010
The wealth and volume of content and data, including new applications and data sources, cloud computing, SaaS, email, SharePoint and public content, have made information integration more important than ever.
Tags : attivio, unified information access, voc, voice of the customer, customer service, crm
     Attivio
By: InsideUp, Inc.     Published Date: Aug 02, 2010
Switch to Voice Over IP. Save Up to 60% on Business Phone Service.
Tags : insideup, voice over ip, voip provider, business phone service, call forwarding
     InsideUp, Inc.
By: SAS     Published Date: Sep 30, 2014
Stop to think about how – and how often – your business interacts with customers. Every day, with each interaction, data is created. What percentage of the data generated by these interactions are you using? There are so many channels for interaction, like social media, call centers, sales staff, help and support resources, marketing and campaigns. Typically, organizations believe that they are using only a small fraction of it effectively – at best, upwards of 10 percent of all the available data. Why? One reason relates to the difficulties in collecting all this data. This limitation is beginning to wane as commodity hardware becomes increasingly popular for big data storage. But another major inhibitor to examining all customer data has been the inability to examine millions, or even billions, of data points that constitute the customer picture. And much of this is now in the form of unstructured text inputs.
Tags : sas, text analysis visualization, voice of the customer, unstructured text inputs
     SAS
By: Cisco     Published Date: Apr 14, 2011
Find out how Unified Communications combines voice and data on a single network to improve the way you do business.
Tags : cisco, voice, wlan, communications, ip networks, vlan
     Cisco
By: Viavi Solutions     Published Date: Oct 11, 2013
Managing UC means delivering streaming video fluidly, transmitting voice with clarity, moving IM's briskly, and send emails promptly. Easier said than done. To succeed from setup to show time, take these three tips to achieve the high performance end-users expect.
Tags : us applications, shortcuts to success, uc success, network instruments, achieve high performance, end-users, user expectations, network environment
     Viavi Solutions
By: Wheelhouse     Published Date: Aug 13, 2013
The key to understanding the evolving role of VoIP is recognizing that it’s a lot more than just another method for making voice calls. Buying VoIP means more than simply replacing your existing phone system with a functionally identical one running over an IP network. In fact, the underlying IP technology makes possible great advances in the convenience and capabilities of phone systems. Most important of these is that it allows the integration of voice calling with multiple other methods of communication. Both sellers and buyers of VoIP products that build their strategies around this reality will fare best.
Tags : voip, technology
     Wheelhouse
By: GENBAND     Published Date: Sep 11, 2014
GENBAND’s NUViA™ voicemail solution changes the economics of acquiring and managing voicemail. Eliminate end of life platforms that are expensive to maintain while adding new mobility services that make users more productive. Integrates with your existing PBXs or IP-PBXs.
Tags : voicemail, solution, managing, economics, platforms, pbx, mobility, messaging
     GENBAND
By: Polycom     Published Date: Mar 12, 2018
Effective, engaging collaboration that leverages video conferencing should incorporate features like content sharing, clear participant rosters, easy call management controls and Instant Messaging. But, according to Microsoft research, some 97 percent of meeting rooms aren’t adequately equipped to handle video. In fact, a majority of these rooms host the most rudimentary of collaboration solutions like a digital projector and an audio connection for conference calls. And, while most of these enterprises are adopting Skype for Business for end-users, the reality is that many of their conference rooms lack the ability to connect to Skype for Business calls, which eliminates effective collaboration tools like video and content sharing. Download this guide to see how to create engaging voice and video meeting experience with Skype for Business.
Tags : skype, business, polycom, infrastructure, meeting, enterprise
     Polycom
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