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By: Polycom     Published Date: Mar 19, 2018
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     Polycom
By: HP     Published Date: Aug 26, 2014
UC combines voice, email, instant messaging (IM), audio conferencing, and video conferencing with presence awareness to immediately locate and contact individuals. HP's collaborative and modular approach to UC increases business productivity, reduces risks, and reduces telecommunications costs, helping you reach people more effectively, and helping your customers and partners reach you. Learn more
Tags : unified, instant messaging, email, video, communication, modular, audio, conferencing
     HP
By: DocuSign     Published Date: Feb 21, 2017
Doing more with less is the name of the game for SMBs. Learn about DocuSign’s suite of solutions for small business that let you deliver contracts, get approvals, sign invoices all without an IT department. DocuSign seamlessly integrates with Salesforce and is easy to use for you and your team. Speed up sales, hire employees faster, and give your customers another reason to rave. Come hear directly from DocuSign product leads and customers about how you can make DocuSign for Salesforce go to work for you.
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     DocuSign
By: DocuSign     Published Date: Apr 12, 2017
For years, business has been built on paper: from contracts and brochures to purchase orders and invoices. This infographic explores the heavy toll all that printing and sending and copying and filing forms has on natural resources. And still does. Every day. And how switching to digital document review, approval, and signature can make a stunning difference.
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     DocuSign
By: DocuSign     Published Date: Apr 12, 2017
Doing more with less is the name of the game for SMBs. Learn about DocuSign’s suite of solutions for small business that let you deliver contracts, get approvals, sign invoices— all without an IT department. DocuSign seamlessly integrates with Salesforce and is easy to use for you and your team. Speed up sales, hire employees faster, and give your customers another reason to rave. Come hear directly from DocuSign product leads and customers about how you can make DocuSign for Salesforce go to work for you.
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     DocuSign
By: IBM     Published Date: Feb 27, 2014
Learn how to transform your infrastructure to be better structured for voice, video, and collaboration with clients in order to drastically cut IT investment costs.
Tags : voice, video, collaboration, infrastructure, idg, ibm, virtual desktop
     IBM
By: Marketo     Published Date: Jul 13, 2015
Content marketing is the process of creating valuable, relevant content to attract, acquire, and engage your audience.
Tags : content marketing, content alerts, content strategies, brand voice, content mix
     Marketo
By: Oracle     Published Date: Apr 05, 2013
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. By tracking the interplay between these, you can more easily identify meaningful key performance indicators.
Tags : contact center, oracle, call center, touch point methodology, face to face, contact center agents
     Oracle
By: Backupify     Published Date: Jul 15, 2013
The data that resides within Salesforce.com is arguably some of an organization’s most valuable data for all current and future revenue – including contacts, purchase history, lead information, reports on prospects, sales quotes, signed contracts, and customer invoices. Salesforce has a robust data center and the infrastructure to protect your data from hardware failure, even on a catastrophic scale. However, it does not protect you from user error or data being overwritten.
Tags : roi, salesforce, backup, calculate, data center
     Backupify
By: Blue Jeans Network     Published Date: Jul 21, 2014
Over the past two decades, the conferencing and collaboration industry has introduced a series of enterprise communications offerings that address these challenges by enabling voice, video, and data collaboration at a distance – saving customers time and money, fostering team collaboration, and improving employee work-life balance. More recently, video conferencing and collaboration solutions have moved to the "cloud," giving customers cost effective, scalable, and more flexible purchasing options to meet their expanding communications needs. Download to learn more!
Tags : video collaboration, conferencing, data collaboration, video conferencing, flexible purchasing options, cloud
     Blue Jeans Network
By: SolarWinds     Published Date: May 20, 2013
Given the criticality of the IT infrastructure to business critical applications and services such as e-commerce, voice, and business intelligence, the “network”, and its various components, is becoming more and more of a competitive differentiator for businesses of all sizes.
Tags : solarwinds, improve slas, roi, management & monitoring, e-commerce
     SolarWinds
By: Vocalocity     Published Date: Jul 13, 2011
Find out how 'micro'-businesses - those with fewer than 20 employees - can leverage the power of Voice over IP (VoIP) in this white paper.
Tags : hosted voip pbx, tdm., vocalocity, micro business, business phones
     Vocalocity
By: Crownpeak     Published Date: Mar 05, 2015
The cloud market is moving forward as reflected in both the evolving perspectives voiced by IT decision-makers and by the business success of cloud service providers. On perspectives, Stratecast’s recurring annual surveys reveal that public cloud adoption has now reached a much-awaited tipping point with a percentage of the 2014 survey respondents stating that they currently use public cloud Infrastructure as a Service (IaaS), and another percentage stating they will too within the next months. On cloud service providers, the business results of Amazon Web Services (AWS), now in its eighth year and still rapidly growing, make a similar statement. This report describes how AWS is breaking the “cloud not secure enough” adoption barrier and, in the process, injecting innovation into the competitive dynamics of the security market.
Tags : cloud security, crownpeak, security market, competitive dynamics, security
     Crownpeak
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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     Pega
By: Covad     Published Date: Aug 21, 2009
In this insightful analysis, you'll discover how the best VoIP provider can help your small business save money, become more agile, and even look larger.
Tags : voip, small business, small business networks, smb, voice over ip, ip telephony, telephony, telecommunications
     Covad
By: IBM     Published Date: Nov 06, 2006
This IBM white paper posits that most enterprises have yet to realize the full value of convergence and explains why the real promise of IP networks lies in converged applications. It goes on to explain how IP convergence can build real business value for today's busy contact centers.
Tags : convergence, communications convergence, ip telephony, ip faxing, networking, network management, infrastructure, voip
     IBM
By: IBM     Published Date: Nov 06, 2006
Download this paper to learn why IBM believes that the real business value of IPC voice systems is reflected in improved employee productivity, enhanced business processes, and the ability to deliver more responsive services and offerings.
Tags : voip, converge, productivity, convergence, communications convergence, voice over ip, ip telephony, ip faxing
     IBM
By: IBM     Published Date: Nov 06, 2006
Many forward-thinking organizations are beginning to see the true potential of the convergence of voice, video and data.  It has the power to transform business relationships, business processes and collaboration between employees, suppliers and customers.
Tags : convergence, network convergence, ip telephony, voip, communications convergence, infrastructure, ip networks, ipsec
     IBM
By: IBM     Published Date: Sep 23, 2008
As your technology grows with your business, your employees need to become experts at using many forms of communication. This IP Telephony eKit will show you how the 3Com and Nortel IP Telephony systems make it easy to bring employees, partners and customers closer together, accelerating and improving decision making across the entire business.
Tags : nortel, 3com, ip telephony, communications, voip, voice over ip, vonage, ibm
     IBM
By: IBM     Published Date: Mar 04, 2009
Download IBM® Lotus® Sametime® Standard V8.0, a platform for unified communications and collaboration that combines security features with an extensible, open solution including integrated Voice over IP, geographic location awareness, mobile clients, and a robust Business Partner community offering telephony and video integration. Lotus Sametime Standard V8.0 expands on the existing instant messaging, Web conferencing, VoIP, point-to-point video, mobile clients, external IM gateway, and extensible client with additional platform support and enhancements to the end user experience, administration, and performance.
Tags : ibm, lotus, sametime, communications and collaboration, instant messaging, web conferencing, voip, point-to-point video
     IBM
By: iDirect     Published Date: Aug 21, 2009
The global demand for voice and data services delivered over cellular networks continues to grow as new markets open and existing ones increase capacity. The networking infrastructure to support subscriber growth and new services have experienced aggressive expansion as the worldwide economy evolves.
Tags : infrastructure, gsm, cellular, telecom, telecommunications, networking infrastructure, network expansion, voice services
     iDirect
By: iDirect     Published Date: Aug 21, 2009
With developments in IP networking in general and the Internet in particular, the ability to transmit voice calls which have been traditionally handled by the public switched telephone network (PSTN) over a lower cost IP infrastructure has become a reality. More and more users are researching VoIP capability when purchasing a connection to the Internet or simply expanding their private intranet.
Tags : voice over ip, ip telephony, voip, ip networking, ip networks, pstn, telephone, phone
     iDirect
By: Internet Security Systems     Published Date: Aug 21, 2009
Voice over Internet Protocol (Voice over IP or VoIP) allows users to make phone calls over the Internet, or any other IP network, using the packet switched network as a transmission medium rather than the traditional circuit transmissions of the PSTN. As the technology has become more reliable in recent years, companies have been moving to VoIP for a number of reasons.
Tags : voip, voice over ip, ip telephony, voip security, secure voip, pstn, network security, internet security
     Internet Security Systems
By: MBG     Published Date: Aug 21, 2009
Telecommunications expenses are among the largest cost items on the corporate income statement. According to leading industry analysts, many companies can lower their telecommunications costs by 15 percent or more without damaging their service quality. In this white paper, MBG outlines five steps that can lead to these savings.
Tags : phone, telecom, telecommunications, phone bill, it spending, cost control, voip, voice over ip
     MBG
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