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By: Genesys     Published Date: Jun 07, 2013
Transforming Customer Experience in the New Digital World. Create a holistic digital customer service solution that impacts customer experience along with top and bottom line numbers.
Tags : custom service solutions, customers, experience, digital, voice channel
     Genesys
By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
Tags : contact centers, customer service, solution, technical, technology, drive business, voice, strategy
     Genesys
By: eFax     Published Date: Aug 06, 2013
eFax Corporate is part of publicly-traded j2 Global™ Inc. (NASDAQ: JCOM). Founded in 1995, j2 Global provides outsourced, value-added messaging and communications services to individuals and businesses around the world. The Company offers fax, voicemail and document management solutions, Web-initiated conference calling and unified-messaging and communications services.
Tags : efax, value-added messaging, communications services, management solutions, unified-messaging
     eFax
By: IBM     Published Date: Aug 06, 2014
Big data and analytics help insurance companies identify the next best action for customers. With the right solutions, companies can extract, integrate and analyze a large volume and variety of data, from call-center notes and voice recordings to web chats, telematics and social media
Tags : ibm, insurance, data, big data, analytics, solutions
     IBM
By: Polycom     Published Date: Nov 09, 2015
Voice conferencing is as ubiquitous as the traditional two-way telephone conversation—maybe even more so for many of today’s businesses.
Tags : polycom, voice conferencing, room environments, soundstation, call experience, e-commerce, sales
     Polycom
By: Polycom     Published Date: Nov 09, 2015
Keep this reference guide in with you at all times! Voice conferencing is as ubiquitous as the traditional two-way telephone conversation—maybe even more so for many of today’s businesses.
Tags : polycom, conference call, audio conferencingm, video conferencing, business technology, e-commerce, sales
     Polycom
By: Polycom     Published Date: Nov 12, 2015
The hallmark of a great conference call is audio quality that sounds just like being in the same room with the other participants. Polycom HD Voice technology delivers more than twice the clarity of ordinary phone calls for life-like, vibrant conversations.
Tags : polycom, audio conferencing, video conferencing, conference call, acoustic clarity, e-commerce, sales
     Polycom
By: Polycom     Published Date: Jun 08, 2016
"There are many ways to take advantage of the rich set of collaboration tools provided by Microsoft Skype for Business. IT leaders should consider a cap-and-grow Skype for Business strategy and then think through how it can be leveraged as a replacement technology. Digest this white paper by leading UC analyst Zeus Kerravala for insight on the 14 best practices for a Skype for Business Enterprise Voice deployment. Enabling IM and presence first, expanding desktop applications, and more are details in this informative piece. "
Tags : business optimization, business strategy, network management, business applications, best practices, business process management, productivity
     Polycom
By: Polycom     Published Date: Jun 08, 2016
"What are the benefits of moving your phone services to Office 365? How does the Skype for Business phone experience online differ from a traditional on-prem PBX phone experience? What are the important features to consider when selecting phones for your Office 365 cloud deployment? Join Polycom voice experts Randy Wintle and Peter Huboi as they cover these topics and more in one of our most accessed on-demand webinars."
Tags : cloud management, cloud services, cloud management, best practices
     Polycom
By: Acrolinx     Published Date: Jan 28, 2015
Watch Your Tone! offers valuable advice on how you can create your own corporate voice — a unique, instantly recognizable style for all your content, that lets you speak with one voice and stand out from the crowd. This must-read resource for content professionals shares deep insights from industry experts and takes you step-by-step through the process of developing your perfect tone of voice.
Tags : tone of voice, corporate voice, platform, style, content, crm & customer care, marketing research
     Acrolinx
By: NetApp     Published Date: Mar 05, 2018
Did you know that by 2020, 50% of analytic queries will be generated using search, natural-language processing or voice, or will be automatically generated? Read the Gartner report Technology Insight for Modern Analytics and Business Intelligence Platforms and find out how to meet the time-to-insight demands of today's competitive business environment. Learn how to: • Determine when to use existing, traditional BI technologies versus modern analytics and BI • Broaden data access beyond relational systems • Adopt new approaches to data modeling
Tags : netapp, database performance, flash storage, data management, cost challenges
     NetApp
By: IBM     Published Date: Apr 06, 2015
Voice of the customer (VOC) is a market research technique defined as the process of capturing a customer's expectations, preferences and aversions. Ideally, Voice of the Customer analysis produces a detailed set of customer wants and needs that is prioritized by company objectives or strategic goals. What has changed significantly is the volume and number of data sources and channels, inclusive of mobile device, kiosk, POS and tablet that are able to feed into the analysis of contextual VOC information via enabling VOC software, services and technologies.
Tags : market research, new technique, market analysis, customer preferences, customer experience/engagement, business intelligence
     IBM
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
Tags : 
     Pega
By: Polycom     Published Date: Sep 15, 2015
There is a transformational shift around enterprise voice solutions as organizations move from the PBX to unified communications (UC) for their voice needs. In parallel, many organizations are moving their existing on-premises IT and communications infrastructure into the cloud. This brief outlines the benefits and considerations of balancing both of these transitions.
Tags : communications, skype, polycom, voice
     Polycom
By: Polycom     Published Date: Feb 16, 2017
"Whether you are planning to retire legacy phone systems or have already adopted Skype for Business, organizations are looking past IM and presence and exploring other productivity and efficiency gains. And the most logical first step is Voice. Discover how to take full advantage of Skype for Business in this white paper from ZK Research: The Top 10 Ways to Maximize Your Skype for Business Investment. 2 ways are to make Skype for Business part of your BYOD strategy and consolidate infrastructure. Find out the remaining 8 ways to maximize your investment - and how to make it work for you. "
Tags : polycom, business technology, skype, byod
     Polycom
By: Polycom     Published Date: Feb 16, 2017
"For decade, the predominant model for deploying voice technology was on premises. However, over the past five years, the opinion of cloud-based voice services, such as Office 365, has changed dramatically. Just five years ago, the majority of businesses either felt that cloud unified communication was not viable or were taking a wait and see approach. Today the majority of respondents are planning a minor or major cloud UC purchase. For Microsoft customers, Skype for Business in Office 365 provides an excellent alternative to a traditional premises-based deployment. Download the paper for Five Do’s and Don’ts When Moving from a Premises-Based PBX to Office 365. "
Tags : polycom, business technology, o365, voice technology
     Polycom
By: Polycom     Published Date: Feb 16, 2017
"Learn how one organization with Polycom voice devices and Microsoft Office 365 realized a 109% risk-adjusted ROI and benefits of $1.6M over three years. By deploying Polycom voice solutions for Microsoft Office 365, an engineering firm was able to realize: $1.6M in total risk-adjusted benefits $1M in incremental revenue with more billable hours $537k in improved productivity $74k in phone purchase and installation cost savings $14k in employee relocation cost savings Learn more about the business benefits and cost savings attributed to Polycom voice solutions for Microsoft Office 365. The Total Economic Impact Of Polycom Solutions For Microsoft Office 365, a commissioned September 2016 study conducted by Forrester Consulting on behalf of Polycom and Microsoft."
Tags : polycom, business technology, roi, voice solutions, office 365, cloud pbx
     Polycom
By: Mitel     Published Date: Jan 26, 2016
Mitel and Mavenir have combined to pursue the same vision of communications industry convergence and to provide business critical voice and high value business collaboration services across Mobile and Enterprise networks.
Tags : real time communications, enterprise communication, cloud, high value business collaboration, mobile and enterprise networks
     Mitel
By: IBM     Published Date: Oct 12, 2015
Forrester worked with IBM to analyze the total economic impact that IBM Datacap has on an existing customer, who voiced these business challenges and objectives.
Tags : 
     IBM
By: IBM     Published Date: Jul 21, 2016
View this video to learn: - How to "push the needle" for your business by streamlining your census survey - How and why to implement pulse surveys - Why analytics can be a game changer for your organization
Tags : ibm, smarter workforce, employee engagement, employee voice, business results, census survey, pulse survey
     IBM
By: Cox Business     Published Date: Dec 19, 2016
Businesses need to plan for unforeseen events that can disrupt productivity, impair the customer experience, and possibly even threaten a business’s existence. A disruption every business needs to plan for is any event that destroys valuable data, inhibits access to data, or causes downtime of core applications. Consider the staggering amount of information your company stores electronically. What if an unforeseen event destroyed all financial records, client contacts, and application data? You wouldn’t be able to send customers accurate invoices. Your marketing efforts might be undermined. You would lack key metrics for measuring quality, profitability, and more. The losses could be staggering. In every aspect of life, it’s smart to plan for unexpected events. That’s especially true for two plans every business must have: a disaster recovery plan and a business continuity plan.
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     Cox Business
By: New Voice Media     Published Date: Apr 27, 2017
By investing in Salesforce you demonstrate a clear interest in your customers and their success. NewVoiceMedia will take that investment to the next level by integrating your communications platform with your customer and prospect data in Salesforce to provide a context rich, superior sales experience.
Tags : salesforce, newvoicemedia, sales, service, data
     New Voice Media
By: New Voice Media     Published Date: May 22, 2017
Business is going through rapid, unprecedented change. We are accustomed to having access to information and resources wherever we are. Our anticipations and expectations of business have changed, and we expect the same when we deal with any organization, whether as a customer, employee, stakeholder or partner.
Tags : 
     New Voice Media
By: New Voice Media     Published Date: Jul 24, 2017
Durch eine Investition in Salesforce® beweisen Sie ein klares Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen können, indem Ihre Kommunikationsplattform mit Ihren Kundendaten in Salesforce® integriert wird. So bieten Sie einen hochwertigen, personalisierten und erstklassigen Service.
Tags : 
     New Voice Media
By: New Voice Media     Published Date: Mar 26, 2019
Three Strategies to Deliver a Connected Customer Experience
Tags : 
     New Voice Media
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