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By: Mitel     Published Date: Nov 08, 2018
Vous envisagez d’adopter un cloud privé pour vos communications professionnelles? Sachez que vous n’êtes pas un cas isolé! En réalité, de plus en plus d’entreprises se tournent vers les communications dans le cloud (ou « communications hébergées »), comme en témoigne la croissance extraordinaire de ce marché, d’environ 25 % chaque année. Pourquoi choisir un cloud privé pour vos communications? Que faut-il savoir à ce sujet? Et comment fautil procéder? Avant de vous lancer, vous devez être capable de répondre à ces questions essentielles. C’est pourquoi nous avons conçu ce guide pratique, qui vous présentera les bases des communications dans un cloud privé, ainsi que tout ce que vous devez savoir avant de commencer.
Tags : wireless communication, audio conferencing, communications systems, video conferencing, cloud-based unified communications, enterprise voice, unified messaging, collaboration portal
     Mitel
By: Citrix ShareFile     Published Date: Feb 13, 2017
Michael Parrish Dudell, bestselling author and one of the nation’s leading Millennial voices, explains why now, more than ever, is the time for businesses to anticipate the rapidly evolving expectations of the new workforce or face the very real threat of irrelevance. Read the brief to get the facts on the huge impact Millennials are making in the workplace: • Within the next three years, Millennials will make up the majority of the workforce • By 2025, they will comprise a whopping 75% of workers • In the last five years, 87 percent of Millennials took on management roles—up 75% from the five years prior
Tags : workforce, millennials, management, millennial workplace, michael parrish dudell, hiring
     Citrix ShareFile
By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
Tags : contact center, customer service, social media, mobile, sip, technology solution, technology
     Genesys
By: Cisco     Published Date: Sep 15, 2015
To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times. Cisco and our partners can help agencies obtain secure networks.
Tags : public safety, iot, law enforcement, emergency response, strategy
     Cisco
By: Onbase     Published Date: Feb 18, 2016
Accounts payable has been talking about end-to-end integrated automation for at least 40 years. Today, the technology exists, but resources are limited and end-to-end AP automation is still not standard. Some AP departments have automated pieces of the AP process, but an end-to-end solution should include the ability to capture, integrate, measure, process, store, and access information.
Tags : accounts payable, business management, business practices, accounting, finance
     Onbase
By: AWS     Published Date: Jun 15, 2016
If cloud architectures were human beings, their development stage would fall squarely in the middle of adolescence. Enterprises are at an inflection point with their cloud deployments as they migrate from ad hoc projects to full-fledged, mature, integrated cloud architectures. The discussion around cloud reflects the trepidation and uncertainty that come with adolescence: Cloud advocates express excitement, whereas others voice concern about these developments.
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     AWS
By: Genesys     Published Date: Jul 27, 2016
Your Guide to Delivering Seamless, Personalized Customer Experiences across Digital and Voice Channels
Tags : genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
     Genesys
By: Sprinklr     Published Date: Nov 22, 2016
CXM is the process of providing unforgettable experiences to your customers at every touchpoint – online, on the phone, on social, and in person. It’s the future of every business operating in a networked world. So where do you begin?
Tags : customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
     Sprinklr
By: Sprinklr     Published Date: Nov 29, 2016
A whitepaper that discusses the impact of social media on customer service models, and how companies need to shift their strategy to effectively manage customer experience.
Tags : customer service, customer experience, customer retention, voice of the customer, social customer service, social customer care, customer care
     Sprinklr
By: New Voice Media     Published Date: Jul 24, 2017
Herkömmliche Contact-Center benötigen kostspielige Vor-Ort-Technologien für die automatisierte Anrufweiterleitung, interaktive Sprachantworten, computerbasierte Telefonie-Integration, Anrufaufzeichnung und die Berichterstellung für das Management. Das ist sowohl kosten- als auch arbeitsaufwändig. Ohne eine zusätzliche Bereitstellung ist es zudem schwierig, eine gleichbleibend hohe Sicherheit, Verfügbarkeit und Leistung zu gewährleisten.
Tags : salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
     New Voice Media
By: New Voice Media     Published Date: Jul 24, 2017
Sie sind noch nicht lange als Vertriebsleiter im Inside Sales tätig? Oder leiten Sie bereits ein Inside-Sales-Team und möchten lediglich Ihr Wissen auffrischen? Dann sind Sie bei unserem ultimativen Leitfaden für den Inside Sales genau richtig. Hier erfahren Sie alles über die Personalbesetzung, Schulung, Organisation, Motivation und Optimierung Ihres Inside Sales, damit Sie bestmögliche Leistungen erzielen können.
Tags : salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
     New Voice Media
By: New Voice Media     Published Date: Jul 24, 2017
Durch eine Investition in Salesforce® beweisen Sie ein klares Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen können, indem Ihre Kommunikationsplattform mit Ihren Kundendaten in Salesforce® integriert wird. So bieten Sie einen hochwertigen, personalisierten und erstklassigen Service.
Tags : salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
     New Voice Media
By: New Voice Media     Published Date: Jul 24, 2017
Da Kunden heute zunehmend digital vernetzt und Big Data auf dem Vormarsch sind, wird ein herausragender und personalisierter Kundenservice immer wichtiger. Der Kundenservice ist das entscheidende Alleinstellungsmerkmal, das den größten Einfluss auf Kundenentscheidungen und somit Ihren Umsatz hat.
Tags : salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
     New Voice Media
By: New Voice Media     Published Date: Jul 24, 2017
Durch eine Investition in Salesforce® beweisen Sie ein klares Interesse an Ihren Kunden und deren Erfolg. NewVoiceMedia sorgt dafür, dass Sie Ihre Investition noch umfassender nutzen können, indem Ihre Kommunikationsplattform mit Ihren Kunden- und Neukundendaten in Salesforce® integriert wird. So bieten Sie einen hochwertigen, mit Kontext angereicherten Verkauf.
Tags : salesforce, cloud-kontakt-center-software, • plattform für den internen vertrieb
     New Voice Media
By: New Voice Media     Published Date: Sep 19, 2017
This paper touches on the benefits of cloudbased contact centres but focuses on the concerns businesses have about cloud computing - performance, availability and security – and how NewVoiceMedia is successfully addressing them.
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     New Voice Media
By: Intel     Published Date: May 15, 2017
Mitel* delivers voice over Wi-Fi faster and with less disruption to existing network services. Read on to find out more.
Tags : mobile, network, wi-fi, mitel, mobile devices, remote working
     Intel
By: Rackspace     Published Date: May 06, 2019
The retail sector is increasingly difficult and volatile. Enterprises must adopt easily available technology to liberate themselves from the daily grind and better focus on achieving their core business objectives. To be cost-effective in doing this, retailers turn to Google Cloud Platform, the most affordable, reliable, innovative and intuitive cloud platform in the world, to drive operational agility and optimization of application performance. As the first managed services partner for Google Cloud Platform, and Google Cloud’s 2018 Global Migration Partner of the Year, Rackspace is helping retailers everywhere to accelerate innovation and cost savings, by taking over their intensive, day-to-day operations of the cloud. This e-book looks at how different retail brands work with Rackspace to ensure smooth and easy migration and operation on Google Cloud, as well as to gain added value from Rackspace’s depth of knowledge and best practices to effectively tap Google Cloud Platform too
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     Rackspace
By: Interactions     Published Date: Feb 27, 2019
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Many reports say that millennials prefer digital channels—like web chat or texting—while older generations still prefer voice channels. Previous Interactions research has shown that this isn’t necessarily the case, and that the issue of channel choice is often far more complex—depending on factors such as the company consumers are trying to contact, and the complexity of the issue the consumer is trying to resolve.
Tags : 
     Interactions
By: Uberall     Published Date: Apr 12, 2019
We started by analyzing the most common types of voice search queries/problems online and narrowed it down to five:
Tags : voice, uberall, voice search, mobile search, google maps, industry insights
     Uberall
By: Cisco     Published Date: Dec 27, 2017
The market for communications is shifting to one in which multi-modal interactions will become the norm. Voice, video, and messaging Communications and Collaboration will drive the future of this market. As messaging becomes a larger part of the Communications landscape, Mobile Collaboration is poised to take on a larger enterprise role, by way of shifting email to more of a confirmation tool. Moreover, the convergence of content types under UCC will be greatly enhanced by a categorized and dynamic ontology-driven knowledge framework that goes beyond search. Once the framework supports are in place, UCC will accelerate its momentum at an even greater rate than it already is today. This Research Note identifies the new elements of UCC and how enterprises can plan for the shift to multi-modal communications.
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     Cisco
By: Dun & Bradstreet     Published Date: Oct 21, 2016
The lifeblood of discrete organizational inputs—customer phone numbers, invoices, marketing prospect lists, inventory calculations, employee job descriptions—once existed in disconnected silos, typically transcribed on carefully guarded pieces of paper, limited in lifespan and scope to the department or person carefully guarding it. Now, the modern organization both enjoys, and drowns in, a proliferation of business data both ripe for strategic possibilities and staggering in complexity. Few are the companies who feel they’ve totally tapped into its power to supercharge their growth efforts. Download this white paper to find out how your company can cultivate key relationships.
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     Dun & Bradstreet
By: Cisco     Published Date: Nov 18, 2015
According to the United Nations, on average, more than 200 million people were affected and more than 70,000 were killed by natural disasters annually. Given the fact that one of the primary responsibilities of government is to protect the public and minimize the effects of such calamities, citizens now demand that public-sector safety organizations be proactive, and respond promptly and effectively to all types of crisis situations, including catastrophes, terror events, and threats to critical infrastructure. To effectively respond to these challenges, public safety agencies must be able to rely on secure networks with integrated voice, video, and data capabilities. With these networks and their associated assets, agencies can obtain more timely and accurate information, enhancing situational awareness and improving response times.
Tags : cisco, public safety, disaster response, networking, security
     Cisco
By: Carbonite     Published Date: Jan 04, 2018
It’s the moment every IT department dreads: A data loss event takes your business offline and the countdown clock begins. Despite spending countless hours safeguarding against and preparing for this moment, the impact of downtime is immediate and all-consuming. While IT pros can’t always avoid data loss events, they can prepare for them to ensure minimal downtime. To better understand the IT experience during a data disaster, EVault commissioned Spiceworks Voice of IT to survey IT pros regarding disaster recovery practices and perceptions. All survey respondents were based in the U.S. and have influence over backup/disaster recovery purchase decisions. This e-book will explore the impact of downtime and data loss on IT departments for small and midsize businesses.
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     Carbonite
By: Concur ENT     Published Date: May 11, 2018
VAT has been a valuable source of revenue for the UK Government since 1973. Yet, despite more than 40 years of getting used to calculating, paying and reclaiming VAT, businesses still struggle to adhere to HMRC guidelines. With support from SAP Concur, it doesn’t have to be this way. First, we offer an expense audit solution to check for fraud and non-compliance. Secondly, we work with tax specialists to help you comply with VAT regulations. Thirdly, we give you visibility and control over all aspects of your travel, expense and invoice spending. Crucially, we see VAT reclaim as an opportunity to reduce business costs and put money back in your budget.
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     Concur ENT
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