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By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
     Oracle
By: Red Hat     Published Date: Jul 14, 2010
This use case introduces Red Hat solutions that you can use to build a world-class web application infrastructure. Learn best practices that will scale as your company grows and find out how to increase your productivity while reducing costs.
Tags : red hat, web app infrastructure, productivity, web application environment, enterprise linux, open source, enterprise virtualization, jboss enterprise middleware
     Red Hat
By: WebEx     Published Date: Apr 02, 2009
In today's business environment, equipping information workers with the right tools to do their jobs is a fundamental element for maintaining competitive advantage. Organizations are striving to achieve global connectivity in a dynamic environment where travel is becoming more difficult and expensive, employees are more dispersed, and business boundaries are constantly being extended. To harness the benefits of the new work order, organizations are looking to achieve true collaboration with customers, partners, suppliers and employees. Simply put, the mantra is to "improve productivity while lowering costs." Web collaboration is becoming imperative in reaching this fundamental goal by offering "anytime anywhere" communications that impacts the bottom line and improves profitability.
Tags : webex, web collaboration, information workers, competitive advantage, on-demand web collaboration, roi, global connectivity, decision cycles
     WebEx
By: WebEx.     Published Date: Apr 03, 2009
In today's business environment, equipping information workers with the right tools to do their jobs is a fundamental element for maintaining competitive advantage. Organizations are striving to achieve global connectivity in a dynamic environment where travel is becoming more difficult and expensive, employees are more dispersed, and business boundaries are constantly being extended.  Web collaboration is becoming imperative in reaching this fundamental goal by offering "anytime anywhere" communications that impacts the bottom line and improves profitability.
Tags : webex, web collaboration, information workers, competitive advantage, on-demand web collaboration, roi, global connectivity, decision cycles
     WebEx.
By: AWS     Published Date: Dec 19, 2018
Cisco and Amazon Web Services (AWS) believe not only in making it simple to connect to the cloud, but also to protect your cloud services. Security is not just an on-premises or a cloud thing. It’s every-“thing” and everywhere. Gaining pervasive security means you need visibility across your entire IT environment to help you effectively identify and mitigate security threats. Cisco Stealthwatch Cloud provides scalable visibility and delivers secure network behavioral analysis across on-premises and AWS environments to help identify anomalous activity that could indicate a security threat. This self-learning security solution continually refines its behavioral models as it monitors your environment, ultimately improving its functionality and reducing the costs required for manual security checks and updates. Watch our webinar to learn how JetBrains increased transparency and reduced threat exposure by deploying Stealthwatch Cloud on AWS. Along with increased infrastructure protection,
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     AWS
By: IBM     Published Date: Jul 22, 2014
Join this session to learn how you can quickly convert existing storage to Cloud storage, standardize advanced data protection capabilities, and utilize advanced data-driven analytics to optimize tiering across storage systems --- reducing per unit storage costs up to 50% and freeing up valuable IT budget.
Tags : ibm, cloud, cloud storage, storage, storage environment efficiency, environment efficiency, data protection, data driven analytics
     IBM
By: NetApp     Published Date: Aug 19, 2010
Maximize Efficiency and Availability with Hyper-V R2 and NetApp. View this on-demand Webcast to learn how you can increase resource utilization, streamline management, and maximize uptime in your Microsoft environment.
Tags : netapp, virtualize sharepoint, sql server, hyper-v r2, microsoft environment, roi, green computing
     NetApp
By: IBM     Published Date: Nov 19, 2014
IBM's new Platform-as-a-Service (PaaS) offering, IBM Bluemix, delivers the speed and flexibility of the cloud to allow developers to more quickly compose and build enterprise-grade applications for by providing access to IBM's vast software portfolio as composable services. This powerful PaaS/services combination, built on open standards and taking advantage of Cloud Foundry, enables developers to avoid vendor lock-in while leveraging their existing application development assets and skills, which is essential for building hybrid clouds. IBM is providing developers an open, flexible cloud environment connecting the enterprise and born-on-the-web developers using their choice of tools, whether IBM, third-party, or open technologies, in a scalable environment.This session provides an overview of IBM Bluemix capabilities.
Tags : ibm, bluemix, cloud-computing, middleware, security
     IBM
By: IBM     Published Date: Jan 30, 2015
IBM is providing developers an open, flexible cloud environment connecting the enterprise and born-on-the-web developers using their choice of tools, whether IBM, third-party, or open technologies, in a scalable environment. This session provides an overview of IBM Bluemix capabilities.
Tags : paas, ibm, infrastructure solutions, middleware challenges
     IBM
By: Schneider Electric     Published Date: Jan 26, 2018
The first event in the Partnering with Certainy Webinar Series, "Customer Demands at the Edge." Trends like IoT are driving customer experience expectations in a way that demands resiliency in local edge environments. As a result, we’re seeing a rise of edge computing (compute power coming out of the cloud and into the access layer). Customer demands manifest themselves differently based on things like company size and segment. For example, a retail customer’s business imperatives might look different from a doctor’s office. But one thing remains constant: A standardized, redundant, and repeatable physical infrastructure can protect the availability of these now-critical access-layer IT assets. APC by Schneider Electric has: The solutions you need to deliver a standardized, redundant, & repeatable infrastructure to your customers The tools you need to configure them, The alliances & certifications you trust & rely on, The program to make it profitable. Fill out your information and click "Register" to watch the kick off our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Always On, Always Connected.” This webinar originally aired on October 5th, 2017.
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     Schneider Electric
By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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     Schneider Electric
By: Schneider Electric     Published Date: Jan 26, 2018
Part 3 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." As distributed edge environments become more critical, physical security becomes more important. Nobody would leave their data center wide open for anyone to enter, but that’s exactly how many organizations treat their edge computing sites. Often, they consist of a rack or two of gear in a non-dedicated location, perhaps a janitor’s closet, with little to no physical security. Fill out your information and click "Register" to watch the third event in our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Protect me from Downtime!” This webinar originally aired on November 9th, 2017. In this webinar, we discuss physical security best practices, including environmental issues such as temperature and humidity monitoring. We also update partners on the physical security features of the latest APC racks and the NetBotz line of security and environmental appliances, cameras and sensors.
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     Schneider Electric
By: Dell Software     Published Date: Jul 25, 2012
Customization is the toughest part of maintaining an environment that keeps users productive. You have to make every desktop, whether physical or virtual, exactly right for each user without crushing IT administration resources that are already stretched to the limit.Quest Workspacetm Desktop Authority ®-part of Quest's User Workspace Management solution-gives you a single console to configure, manage, secure and support each user's unique workspace-including the most targeted mix possible of resources, security requirements, applications, peripherals and even Outlook settings-wherever that user logs in. Desktop Authority complements traditional desktop management-focused on software deployment and asset tracking-with true user environment management for companies of all sizes and all infrastructures.
Tags : desktop management, environment management, desktop authority, microsoft, web-based management, expertassist, user environment configuration, device security
     Dell Software
By: Red Hat     Published Date: Jan 01, 2012
A world-leading web content management and customer experience management system built its capabilities on the Ixonos Elastic Cloud – which is based on the Red Hat software stack, including value-rich Red Hat Enterprise Linux. Learn how Red Hat Enterprise Linux offered a stable, flexible environment for cloud deployments.
Tags : ixonos elastic cloud, software stack, red hat, ez systems, linux, cloud deployments
     Red Hat
By: SAS     Published Date: Dec 20, 2018
Think of the self-service things you use in a day. Gas pumps. ATMs. Online apps for shopping. They’re convenient and easy to use. People choose what they want, when they want – without involving others in their minute-to-minute decisions. What if your organization could treat data discovery and analytics the same way? SAS has combined two of its visual solutions to do just that. SAS Visual Analytics and SAS Visual Statistics share the same web-based interface to provide self-service data exploration and easy-to-use interactive predictive analytics in a collaborative environment. This white paper takes a look at this convergence and outlines how these products can be used together so that everyone, even nontechnical users, can investigate data on their own, create analytical models and uncover new insights that drive competitive differentiation. Your analytics journey just got a lot easier.
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     SAS
By: Amazon Web Services, Inc     Published Date: Sep 19, 2013
Amazon Web Services (AWS) provides a secure and dependable environment for deploying Microsoft Exchange Server 2010. Customers can use their existing Windows Server applications licenses, such as MS Exchange or SharePoint, on AWS without paying additional licensing fees. Take advantage of the pay-as-you-go-pricing, scalability, and data integrity of the AWS Cloud to run your Exchange Server workloads today. Download the Planning and Implementation Guide to learn more.
Tags : aws exchange, microsoft exchange, micrsoft exchange server, microsoft exchange download, microsoft exchange server download, ms exchange, ms exchange server, ms exchange download
     Amazon Web Services, Inc
By: Amazon Web Services, Inc     Published Date: Sep 24, 2013
Amazon Web Services (AWS) provides a secure and dependable environment for deploying Microsoft Exchange Server 2010. Customers can use their existing Windows Server applications licenses, such as MS Exchange or SharePoint, on AWS without paying additional licensing fees. Take advantage of the pay-as-you-go-pricing, scalability, and data integrity of the AWS Cloud to run your Exchange Server workloads today. Download the Planning and Implementation Guide to learn more. This guide discusses planning topics, architectural considerations, and configuration steps to run a high-availability and site-resilient Exchange architecture. This guide is designed for Microsoft Exchange Server administrators, architects, and engineers. In the guide, we also provide a sample AWS CloudFormation template that is designed to help you easily provision the necessary AWS resources and update them in an orderly and predictable fashion. Learn more today!
Tags : aws, ms exchange, windows server, share point, pay as you go pricing, scalability, data integrity, cloud
     Amazon Web Services, Inc
By: IBM     Published Date: Oct 10, 2013
With modern IT infrastructures an intricate web of interdependencies, uncovering the total IT environment, including the logical relationships between physical, virtual and cloud elements, has never been more important—or more complex. This white paper discusses how IBM’s analytics for logical dependency mapping, ALDM, reengineers the IT discovery process to provide a more complete and accurate view of the IT infrastructure.
Tags : reengineering, it discovery, analytics, visualization, interdependencies, it environment, logic, logical relationships
     IBM
By: Secure Computing     Published Date: Feb 20, 2008
Reputation systems add a critical first line of advanced protection to help organizations accurately detect and block all types of threats to their messaging, web, and network environments.  In simplest terms, deploying a reputation service at the network edge is analogous to having a peephole in the front door of your house.  You let in people you know and trust, question the ones you don’t know and shun the ones who look suspicious.  Just by taking these simple measures you reduce your risk.
Tags : it spending, whitelist, whitelisting, email security, spam, antispam, cast iron, castiron
     Secure Computing
By: IBM     Published Date: Mar 17, 2009
PTC, the Product Development Company® today announced that Samsung Electronics Co., LTD (SEC), a leading digital products manufacturer of mobile phones, televisions, and semiconductors, has selected PTC Windchill as its digital product development data repository to manage an integrated BOM of mechanical, electrical and software data across its globally distributed product development environment. Windchill is the standard enterprise PLM solution at SEC because of its powerful, Web-based support of key product development processes on a single technology architecture and execution environment.
Tags : ibm, telelogic, samsung, ptc windchill, press release, electronics industry, product development, global bom
     IBM
By: Amazon Web Services     Published Date: Oct 09, 2017
Enterprise customers can take advantage of the many benefits provided by Amazon Web Services (AWS) to achieve business agility, cost savings, and high availability by running their SAP environments on the AWS Cloud. Many Enterprise customers run SAP production workloads on AWS today; including those that run on NON-SAP DBs (Oracle, MS SQL, DB2) or on SAP DBs (SAP HANA, SAP ASE). To support the demand of high memory instances, AWS have disclosed their SAP HANA instance roadmap (8TB and 16TB in 2018) and just made 4TB x1e instances available. A few examples of how AWS helped SAP customers cut costs, improve performance and agility include BP reducing 1/3 of their SAP infrastructure cost, Zappos successfully migrating to SAP HANA on AWS in less than 48 hours and enabling a major Healthcare and Life Science company to run BW on HANA with 30% better performance vs. on premise. This guide is intended for SAP customers and partners who want to learn about the benefits and options for running SAP solutions on AWS, or who want to know how to implement and operate their SAP environment effectively on AWS.
Tags : storage, networking, management, aws, sap, infrastructure, lower tco, capex
     Amazon Web Services
By: GeoTrust     Published Date: Aug 09, 2013
Learn more about typical situations where multiple domain certificates are the ideal solution. After this whitepaper, you'll know how to select the right multi-domain certificate for your needs.
Tags : nethawk, geotrust, web security, web threats, ssl, secure sockets layer, technology, solution
     GeoTrust
By: AWS - ROI DNA     Published Date: Nov 19, 2018
"CrowdStrike® Falcon Discover™on Amazon Web Services (AWS) helps you ramp up to the speed of DevOps, delivering advance endpoint protection through automated real-time protection, visibility and control, and more. Watch our on-demand webinar. You’ll see how CrowdStrike Falcon Discover can help your security analysts implement more effective triage and response actions; set up strong baseline security policies for your team; and more. Along with these topics, the webinar covers: Learning about the shared responsibility model: Find out moreabout how this model helps everyone stay more secure and what steps you should take. Learning best practices for CrowdStrike Falcon Discover: Choose the right baseline configuration and environmental guidelines for your team."
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     AWS - ROI DNA
By: ESET, LLC.     Published Date: Oct 27, 2011
Get the information you need to make the right decision through this presentation. Register for the "Finding the Right Antivirus Solution e-Kit" to watch this webcast to get answers to your questions around effectiveness, performance, environmental fit and usage, management efficiency, and more.
Tags : eset, technology, security, internet security, anti virus
     ESET, LLC.
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