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By: Citrix     Published Date: Nov 04, 2015
More and more, your customers are connecting to your products and services on their mobile devices. So if your goal is to provide great customer service, that’s where you need to be: in the app, interacting with customers. Join this webinar to hear industry experts discuss how in-app support will be the next era of customer service. Emerging mobile technologies are posing new challenges and opportunities — are you and your support team prepared? Attend this live webinar to learn: • Ways to evaluate your support center for the mobile world • How new technologies will impact the customer service industry • Why your customer service should offer in-app support options • And more…
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     Citrix
By: LogMeIn     Published Date: Oct 08, 2015
This paper highlights emerging trends are transforming web collaboration.
Tags : web conferencing, customer service, web collaboration, technology, customer experience
     LogMeIn
By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
In this whitepaper, you’ll see how you can use AWS to adapt to a changing interconnected market, and take advantage of global responsiveness and minimal barriers to innovation. AWS can help you create value for the business in addition to saving costs on infrastructure.
Tags : business infrastructure, interconnected market, global responsiveness, innovation, business value
     Amazon Web Services and Intel
By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
With the large amounts of data that are constantly being utilized in today’s highly digitized world, there is a necessity for top of the line infrastructure to maintain everything with precision. Download this case study to see how high performance cloud computing can enhance collaboration and see how it will allow for research to be shared easily and the ability to scale up when needed.
Tags : high performance cloud computing, collaboration, data
     Amazon Web Services and Intel
By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
Research teams can spend nearly a decade looking for new biological targets. Then years more creating and testing new molecules that offer improved ways to fight the world’s viruses, bacteria and diseases. These processes are usually long and and require an immense amount of computing power. However, it doesn’t need to be this difficult. Download this case study to see how high performance cloud computing can accelerate pharmaceutical breakthroughs while still retaining a simplistic structure that is cost-effective to scale computer resources.
Tags : high performance cloud computing, cost-effective structure, computer resources, computing power
     Amazon Web Services and Intel
By: Amazon Web Services and Intel     Published Date: Oct 07, 2015
In today’s highly digital ecosystem connecting with the right customers has become more challenging. With the explosion of web-connected devices, connecting with users through the method they prefer has become more demanding. Download this case study to see how the right cloud-based solution can successfully deliver highly targeted and relevant ads in order to help build ad revenue, enhance marketing and open up exciting new business opportunities.
Tags : cloud-based solution, relevant ads, ad revenue, new business opportunities, digital ecosystem
     Amazon Web Services and Intel
By: ServiceNow     Published Date: Oct 02, 2015
Technology has become the heart and soul of every business. The hardware boundaries of IT have exploded beyond data centers, with mobile devices in the hands of both employees and customers alike. Application options have blossomed, from traditional to open source to software-as-a-service. Business has become global, bringing with it a demand for round-the-clock agility. Employees expect that the applications they use at work should be as easy to use as the Web apps they use at home. Integration remains difficult, because it’s sometimes impossible to know what will happen when someone tries to pluck one strand out of the pile. IT workload and system complexity will only get more challenging, bringing the need for disintermediation through service automation.
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     ServiceNow
By: IBM     Published Date: Oct 02, 2015
The book covers the following topics and more: - Understand the changing relationship between IT and business — quicker delivery is required - Examine today’s complex applications — mobile, web, social meet middleware, packaged apps, databases, and mainframes. - Discover how to begin with service virtualization — build your business case. - Realize the benefits of service virtualization —enable earlier testing to eliminate surprises and reduce risk.
Tags : service virtualization, software quality, efficiency, testing processes, testing, mobile applications, web applications, middleware
     IBM
By: SnapLogic     Published Date: Sep 03, 2015
Learn how SnapLogic and Amazon Web Services helped Earth Networks create a responsive, self-service cloud for data integration, preparation and analytics.
Tags : data management, self-service clouding, data integration, data analytics, data storage, data encryption, data warehousing, database services
     SnapLogic
By: Altiscale     Published Date: Aug 25, 2015
Hype abounds about Big Data. And it's hard to know how to effectively exploit its potential. Learn how to separate fact from fiction in this new webinar + research note titled "Amazon EMR is Easy and 7 Other Myths." If you're considering launching a new Big Data initiative, or if you are currently struggling with Amazon EMR, view this 30 minute on-demand webinar + research note and dispel the most common untruths about Amazon EMR, as determined by leading Hadoop experts. Specifically, you'll learn: • The differences between Hadoop-as-a-Service and Amazon EMR • Why Hadoop on Amazon is not elastic • Why EMR is not a "plug-n-play" application • How costs get out of control with Amazon EMR
Tags : amazon emr, big data, haddop
     Altiscale
By: K2     Published Date: Aug 24, 2015
This white paper, based on the Process Excellence Network and K2 webinar, “5 Ways to Transform Business Processes to Optimize Agility,” by Rob Speck, Vice President of Services at K2, focuses on: What drives business process innovation What causes organizations to adopt platforms that support process innovation Examples of organizations that have done this and their return on investment (ROI) as a result Download this white paper to discover the 5 key components to transforming your business processes.
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     K2
By: CDW-Trend Micro     Published Date: Aug 04, 2015
This is a whitepaper about how organizations are constantly under attack from increasingly advanced cyber adversaries.
Tags : ecosystem, cyber attack, antivirus, security, single vendor, endpoint, digital, web
     CDW-Trend Micro
By: Dyn     Published Date: Jul 29, 2015
This whitepaper reviews three fundamental reasons to add IPM services to your performance management arsenal including: • Performance management considerations for websites and cloud-based services • The role APM and NPM solutions can play in optimizing code and enterprise IT infrastructure • How complementary IPM services can help you make educated cloud and network service provider partnering decisions to improve user experiences, customer interactions, and business outcomes
Tags : apm, npm, internet performance management, application performance management, network performance management, enterprise it infrastructure, user experience, customer interactions
     Dyn
By: Dyn     Published Date: Jul 29, 2015
In this O'Reilly report, author Andy Still points out: • How the advantages of using cloud-based systems outweigh the disadvantages • How you can closely monitor system elements that you don’t control, with Real User Monitoring (RUM) and other tools • How to use a CDN and cache data as close to users as possible • How to architect your systems to gracefully handle potential cloud service failures
Tags : optimization, cloud, infrastructure, web operations, cloud migration, real user monitoring, cdn, cloud service failures
     Dyn
By: VMTurbo     Published Date: Jul 08, 2015
This paper explores common challenges facing E-commerce platform and B2C website managers planning for the holiday shopping rush and bolstering services to meet customer demands.
Tags : ecommerce, quality of service, retail economy, application performance, commercialization, online payments, electronic transactions
     VMTurbo
By: IBM     Published Date: Jun 09, 2015
In this webcast we will explore how you can deliver services and improve outcomes for your citizens through cross program care coordination and collaboration. This coordination and collaboration is enabled by the extensive use of data, resources and a single view of the citizen which in turn helps improve decision-making, problem-solving and program implementation.
Tags : ibm, coordination, collaboration, data, resources, government, high risk-populations, examples
     IBM
By: HPE     Published Date: May 04, 2015
Get expert insight from HP and IDG in this brand new webinar. Discover how the new style of IT changes the rules of business. Choose from 4 chapters or watch them all to learn about optimizing compute economics and speeding IT service delivery to achieve better business outcomes. Register now to get started.
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     HPE
By: SiteSpect     Published Date: Apr 14, 2015
New E-Book from SiteSpect Explains Five Ways to Enhance the Online Customer Experience Financial services companies around the world have extended their businesses online, and with that comes the ability to better target and interest prospects as well as offer new services and information to clients. One thing is clear: optimizing the online customer experience is key to achieving your marketing goals.
Tags : website optimization, website optimisation, site optimization, site optimisation, site optimization financial services, optimize financial site, optimize financial services website, financial services site optimization
     SiteSpect
By: Akamai     Published Date: Apr 10, 2015
Enterprise network architectures are evolving as a result of the growth of public cloud, proliferation of mobile devices, and organizational requirement to collaborate with global users. In this on-demand webinar, Gartner Research VP and Distinguished Analyst Mark Fabbi and Akamai Technologies' Enterprise Web Experience Product Manager, Greg Lord, will provide insight into this new trend.
Tags : akamai, web performance, cloud services, network management, cloud networking, digital enterprise
     Akamai
By: IBM     Published Date: Apr 09, 2015
Discover service virtualization and how it fits into the big picture of software quality. In this book, Service Virtualization For Dummies, IBM Limited Edition written by industry analysts Marcia Kaufman and Judith Hurwitz, learn how to deliver higher quality software by increase the efficiency and effectiveness of your testing processes while reducing testing downtime and testing cost. The book covers the following topics and more: • Understand the changing relationship between IT and business — quicker delivery is required • Examine today’s complex applications — mobile, web, social meet middleware, packaged apps, databases, and mainframes. • Discover how to begin with service virtualization — build your business case. • Realize the benefits of service virtualization —enable earlier testing to eliminate surprises and reduce risk.
Tags : service virtualization, software quality, testing processes, software testing, packaged apps, delivery, ibm
     IBM
By: Appcito     Published Date: Apr 09, 2015
Elastic Load Balancing automatically distributes incoming web tra?c across multiple EC2 instances. With Elastic Load Balancing, you can add and remove EC2 instances as your needs change without disrupting the overall ?ow of information. If an EC2 instance fails, Elastic Load Balancing automatically reroutes the tra?c to the remaining running EC2 instances. If a failed EC2 instance is restored, Elastic Load Balancing restores the tra?c to that instance.
Tags : cloud architect, web traffic, elastic load balancing, information flow, load balancer, application security, amazon web services, aws
     Appcito
By: Appcito     Published Date: Apr 09, 2015
Social media marketing ?rm ViralMint rolled out a new feature that proved so popular that the increased customer tra?c swamped the capabilities of the existing load balancer solution and greatly increased application response times. Lacking visibility into the volume or nature of its tra?c, ViralMint had no clues for how to address its issues. A fortuitous conversation led to discovery of the Appcito Cloud Application Front End (CAFE) service, which allowed ViralMint to gain control of its cloud application tra?c, retain its customers’ trust and build on its unexpected success.
Tags : customer traffic, load balancer solution, application response times, visibility, cloud application service, cloud application delivery, aws, amazon web services
     Appcito
By: New Relic     Published Date: Apr 07, 2015
Are you an AWS user looking to accelerate time to market? Lower costs? Or avoid painful mistakes as you migrate your applications to the Cloud? Whether you’ve already moved to the Cloud or are getting ready to migrate, New Relic helps Amazon Web Services (AWS) users improve the performance and end-user experience of their applications.
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     New Relic
By: New Relic     Published Date: Apr 07, 2015
Whether you've already moved to the cloud or are ready to migrate, New Relic helps Amazon Web Services (AWS) users improve performance. Drawing on our deep cloud expertise and best practices we can offer to successfully migrate, operate, and optimize your cloud-hosted applications.
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     New Relic
By: New Relic     Published Date: Apr 07, 2015
Whether you've already moved to the cloud or are ready to migrate, New Relic helps Amazon Web Services (AWS) users improve performance. Here are five best practices that can help you improve the end-user experience, simplify management, and reduce the cost of your AWS environment.
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     New Relic
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