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Results 451 - 475 of 713Sort Results By: Published Date | Title | Company Name
By: Adobe     Published Date: May 15, 2014
Download the new Adobe Digital Index report to see how your online marketing practices compare to the best-of-the-best websites across five industries, including retail, media and entertainment, travel and hospitality, financial services, and high tech. You’ll see critical metrics on everything from mobile trends to conversion rates—so you can develop new strategies for success in 2014.
Tags : adobe, adobe digital index, benchmarking, marketing, smartphone, tablet, stick rate, conversion rate
     Adobe
By: Instartlogic     Published Date: May 08, 2014
Learn how you can boost conversions and deliver high definition experiences with a new approach to web performance.
Tags : higher conversions, web performance, ecommerce, mobile phone, tablet computer, superior web experiences, mobile, online retail
     Instartlogic
By: Keynote     Published Date: Apr 23, 2014
In the world of digital interactions, the margin between success and disengagement or abandonment is measured in milliseconds. With the exploding adoption of advanced smartphones and tablets, you need a mobile-first approach to engaging with customers and employees. And as your mobile initiatives are delivered at increasingly rapid rates, the quality and reliability of the mobile apps, mobile web and connected services that support them has become critically important. For the technology teams delivering customer and employee services in the mobile channel, it is important to understand that performance monitoring solutions which work for the desktop cannot be simply applied to mobile. Managing the mobile end user experience requires an understanding of the challenges posed by the complexities of the mobile environment. This paper will reveal the 4 pillars of mobile performance, plus offer strategies for accurately monitoring mobile end user experience so you can continuously improve.
Tags : mobile application monitoring, mobile application monitoring system, mobile app performance, mobile application performance, app monitoring, monitor mobile applications, web performance monitoring tools, performance monitoring
     Keynote
By: Oracle     Published Date: Apr 22, 2014
Learn how different companies have integrated Cloud Web Self Service with the on-premise Siebel Contact Center to deliver a multichannel customer service experience.
Tags : cloud, cloud integration, cloud web self service, integration, siebel contact center
     Oracle
By: Webroot Inc     Published Date: Mar 05, 2014
In this paper we will look at factors favoring cloud and SaaS solutions in general, reasons why secure web gateways in the cloud can provide better security than appliances and local servers, and how the Webroot Web Security Service can maximize security and minimize costs using a cloud-based architecture.
Tags : web threat, security, could, saas solutions, webroot
     Webroot Inc
By: Webroot Inc     Published Date: Mar 05, 2014
In this white paper we will summarize the decline of Phishing 1.0, discuss how phishing has turned toward business and become more costly, outline the structure of new Phishing 2.0 attacks, delineate how the new campaigns evade standard antiphishing countermeasures, and describe how web security services with real-time antiphishing capabilities can protect against Phishing 2.0 attacks.
Tags : phishing, campaigns, antiphishing, security, social media, malware, block, network
     Webroot Inc
By: IBM     Published Date: Feb 05, 2014
From a communications equipment manufacturer optimizing investments with a security scan to a mutual insurance company reducing spam and threats with hosted web and email services, IBM security consultants have helped many companies evaluate their existing security practices against their business requirements and objectives. Read these customer references to learn how organizations managed risk, security and compliance with help from IBM.
Tags : 
     IBM
By: F5 Networks Inc     Published Date: Jan 21, 2014
Applications are the lifeblood of any business. If you spent time or budget to develop or acquire an application, then it’s important—and it should work. However, tectonic shifts in technology are making it increasingly difficult to achieve this simple objective. Today, the majority of applications are accessed via the web and cloud become the preferred application development platform. Against this backdrop of change, the sheer volume of applications is staggering. Given these rapid, drastic changes, organizations are left to grapple with how to deliver applications in a secure, timely, and reliable manner. Read this whitepaper to learn how your business can tackle this feat by implementing a new architectural vision for delivering application services.
Tags : f5 networks, f5 synthesis, applications, constraint, application performance, application development, application development platform, cloud
     F5 Networks Inc
By: GeoTrust     Published Date: Jan 17, 2014
In this guide, you'll learn about what goes into creating your own do-it-yourself (DIY) e-commerce web site, from picking the right tools and services you’ll need to create your web pages, to selecting the best hosting provider and payment solution to fit your business, to figuring out the best security for your site.
Tags : e-commerce, shopping cart, hosting provider, payment processor, geotrust true, geotrust, ssl certificates, bit encryption
     GeoTrust
By: CA Technologies     Published Date: Jan 15, 2014
Mobile devices are ubiquitous and end users keep tend to keep them close at hand. This represents both an opportunity and a challenge with regard to security and authentication. There is an opportunity to leverage mobile devices to provide out-of-band authentication methods for access to sensitive applications and data. There is also a growing challenge to provide user convenient authentication directly from mobile devices. This eBook will discuss these use cases and how they fit into your overall mobile authentication strategy
Tags : ca technologies, authentication, password management, bring your own device, byod, mobile security, security, mobile device
     CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
     CA Technologies
By: CA Technologies     Published Date: Jan 15, 2014
Cloud adoption, mobility, social media and the consumerization of IT are transforming many business activities for enterprise employees, partners and customers and eliminating the traditional network perimeter. Organizations have to change how they manage security and user identities if they want to keep their data and applications secure. Read this eBook to discover how a centralized identity and access management service can help you create a new identity perimeter.
Tags : ca technologies, identity, identity management, user provisioning, security, mobile, cloud computing, social media
     CA Technologies
By: OutSystems     Published Date: Jan 06, 2014
Why IT Struggles to Innovate: And How You can Fix It
Tags : outsystems, it innovation, web applications, mobile applications, outsystems platform, paas, platform as a service
     OutSystems
By: Collaborative Consulting     Published Date: Dec 20, 2013
Enabling business value through the Mobile Web requires new thinking as well as a shift in technology. Putting “mobile first” and implementing services-based architectures are among the critical steps. The options are limited only to the imaginations of the designers but must be driven by the user’s context.
Tags : collaborative consulting, business value, user expectations, mobile web, service architecture, technology challenges, information technology, program management
     Collaborative Consulting
By: NetApp     Published Date: Dec 12, 2013
This informative paper explores a partnership that extends how you can leverage the scalability and reliability of Amazon Web Services—in its own right, as backup, as a test/dev environment, or as an innovative extension of your  on premises IT infrastructure. Read on to learn more.
Tags : private cloud, virtualization, technology, best practices, enterprise cloud, netapp, cloud deployments, storage
     NetApp
By: Oracle     Published Date: Nov 27, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales
     Oracle
By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
     Oracle
By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
     Oracle
By: Amazon Web Services, Inc     Published Date: Nov 21, 2013
Watch this on-demand webinar to learn the steps and available tools necessary to design, setup, and deploy infrastructure to run a multi-server Microsoft SharePoint Server Farm on AWS. Solution Architect Ulf Schoo will cover how to architect for high availability and provision the relevant AWS services and resources to run SharePoint Server workloads at scale on the AWS Cloud. Also included with the video is the Microsoft SharePoint Server on AWS: Reference Architecture Whitepaper.
Tags : aws sharepoint, sharepoint hosting, sharepoint server, sharepoint server farm, enterprise sharepoint, sharepoint webinar, sharepoint cloud, sharepoint migration
     Amazon Web Services, Inc
By: Oracle     Published Date: Nov 14, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
     Oracle
By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
     Oracle
By: Amazon     Published Date: Nov 07, 2013
This planning and implementation guide discusses planning topics, architectural considerations, and configuration steps relevant before and after launching the necessary AWS services such as Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Virtual Private Cloud (Amazon VPC) to run a high-availability and site-resilient Exchange architecture.
Tags : amazon web services, microsoft exchange, aws cloud, cloud, web services, servers, processor, memory
     Amazon
By: Amazon     Published Date: Nov 07, 2013
Learn about all the different services that AWS provides today in this whitepaper.
Tags : amazon web services, aws, aws cloud, cloud computing, infrastructure, soa, service oriented infrastructure, flexibility
     Amazon
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