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By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
     Oracle
By: Oracle     Published Date: Nov 27, 2013
According to Forrester, 72% of customers prefer using a company’s Website to answer their questions. But only 52.4% find the information they need online. Customers want to solve their issues quickly and easily on the Web. When they can, they are likely to buy more, with 88% saying they will increase their spending. Download this White Paper for more information.
Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
     Oracle
By: Amazon Web Services, Inc     Published Date: Nov 21, 2013
Watch this on-demand webinar to learn the steps and available tools necessary to design, setup, and deploy infrastructure to run a multi-server Microsoft SharePoint Server Farm on AWS. Solution Architect Ulf Schoo will cover how to architect for high availability and provision the relevant AWS services and resources to run SharePoint Server workloads at scale on the AWS Cloud. Also included with the video is the Microsoft SharePoint Server on AWS: Reference Architecture Whitepaper.
Tags : aws sharepoint, sharepoint hosting, sharepoint server, sharepoint server farm, enterprise sharepoint, sharepoint webinar, sharepoint cloud, sharepoint migration
     Amazon Web Services, Inc
By: Oracle     Published Date: Nov 14, 2013
We have entered the age of the customer where they have more choices, higher expectations, and more influence. Historically, the B2B selling process has been very fragmented with the use of highly customized and siloed applications, leading to broken channels of communication. CEB, a leading member-based advisory company, published “The Challenger Sale” in 2011 showing that that 57 percent of B2B buying steps are completed before a buyer even connects with a salesperson. With an abundance of information available on the Web and via social networks, B2B buyers today can leverage multiple sources to find out more about your products or services.
Tags : crm, customer engagement, b2b, best practices, buying process, communication channels, customers, sales
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
     Oracle
By: Oracle     Published Date: Nov 13, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
     Oracle
By: Oracle     Published Date: Nov 13, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
     Oracle
By: Amazon     Published Date: Nov 07, 2013
This planning and implementation guide discusses planning topics, architectural considerations, and configuration steps relevant before and after launching the necessary AWS services such as Amazon Elastic Compute Cloud (Amazon EC2) and Amazon Virtual Private Cloud (Amazon VPC) to run a high-availability and site-resilient Exchange architecture.
Tags : amazon web services, microsoft exchange, aws cloud, cloud, web services, servers, processor, memory
     Amazon
By: Amazon     Published Date: Nov 07, 2013
Learn about all the different services that AWS provides today in this whitepaper.
Tags : amazon web services, aws, aws cloud, cloud computing, infrastructure, soa, service oriented infrastructure, flexibility
     Amazon
By: Amazon     Published Date: Nov 07, 2013
Until recently, it has been far cheaper and easier to produce and store data than to process it. Companies have the option to buy large, multi-million dollar hardware devices to process their big data, but with budgets under pressure and no clear way to calculate returns on investment, the business case is difficult to make… And when analysts explain to the CTO that they only need the hardware for six months, for one day a week, or for one hour a day, the investment becomes impossible to justify. In this whitepaper, you’ll learn how by eliminating the traditionally high ‘cost of entry’ for big data analysis, Amazon Web Services is enabling customers to convert more raw data into more valuable business insight.
Tags : amazon web services, aws, aws cloud, cloud services, cloud computing, big data, data management, data analysis
     Amazon
By: Amazon     Published Date: Nov 07, 2013
An easy way to get started using Amazon Web Services is by deploying development and test workloads. This solution briefing outlines some of the challenges that customers face with these workloads, and how AWS can help address them. In addition, it provides an overview of AWS, highlights some key services for these scenarios and provides links so that you can obtain more information about any service that you are interested in.
Tags : amazon web services, aws, aws cloud, cloud services, cloud computing, development, test, testing
     Amazon
By: Oracle     Published Date: Nov 01, 2013
3 best practices for providing ‘a little extra service’ using chat and email management that will save your company money and drives high customer satisfaction at the same time.
Tags : zenithoptimedia, oracle, customer satisfaction, customer interaction, customer service, live chat, email management, personalized web self-service
     Oracle
By: Oracle     Published Date: Nov 01, 2013
Customers want to solve their issues quickly and easily on the Web. Here we provide 3 recommended capabilities to invest in to transform company knowledge and Web self-service tools so you can achieve higher customer retention and save millions on support costs.
Tags : zenithoptimedia, oracle, web self-service, customer service, customer satisfaction, social support sites, customer needs, personalized web content
     Oracle
By: Oracle     Published Date: Nov 01, 2013
Today customers look to engage with organizations through an increasing number of channels – and expect more from every customer service and support experience. A strategically implemented knowledge management initiative for both the contact center and Web self-service channels offers a powerful answer to this growing need to do more with less. However, a poorly implemented initiative can have a negative impact – increasing call and Web session time and frustrating both customers and agents alike. This eBook sets out 5 simple steps for optimizing customer service and support with an effective, best-practice-led knowledge management initiative.
Tags : zenithoptimedia, oracle, knowledge management, transform customer service, oracle comprehensive solution, optimize customer service, contact center, web self-service environment
     Oracle
By: AppNeta     Published Date: Oct 28, 2013
6 things you should be doing today to assure fast availability and delivery of your critical web apps.
Tags : appneta, applications, application performance, application performance management, web applications, application delivery, network health, latency
     AppNeta
By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
Tags : silver peak, network memory, application caching, wan, caching
     Silver Peak
By: ServiceNow     Published Date: Oct 18, 2013
"We will show you the power of the ServiceNow single system of record through some easy-to-follow demonstrations. This webinar includes demonstrations of: • Incident, Problem and Change Management • Service Catalog & Self Service • Performance Analytics "
Tags : servicenow, enterprise it, service automation, applications, webinar, webinars & web conferencing
     ServiceNow
By: ServiceNow     Published Date: Oct 18, 2013
To reach the customers of IT services, you have to abandon long-entrenched models of IT thinking & replace them with a customer-focused model that focuses on value, experience & context. Join the webinar to understand the issues internal customers face with IT, & see how IT can evolve from being the department of no to the department of now.
Tags : servicenow, enterprise it, service automation, applications, webinar, customer relationships, perception of it, change management
     ServiceNow
By: Symantec Corporation     Published Date: Oct 03, 2013
Businesses face an increasingly complex set of threats to their Web applications—from malware and advanced persistent threats (APTs) to disgruntled employees and unintentional data leaks. Although there is no single security measure than can prevent all threats, there are some that provide broad-based mitigation to a number of threats. The use of SSL encryption and digital certificate-based authentication is one of them. Changes in the way we deliver services, the increasing use of mobile devices, and the adoption of cloud computing compounded by the ever-evolving means of stealing information and compromising services leave Web applications vulnerable to attack. In this chapter, we turn our attention to the combined risk of losing data and losing customer trust.
Tags : symantec, security, threat, report, key findings, best practice, strategy, technology
     Symantec Corporation
By: Amazon Web Services, Inc     Published Date: Sep 24, 2013
Amazon Web Services (AWS) provides a secure and dependable environment for deploying Microsoft Exchange Server 2010. Customers can use their existing Windows Server applications licenses, such as MS Exchange or SharePoint, on AWS without paying additional licensing fees. Take advantage of the pay-as-you-go-pricing, scalability, and data integrity of the AWS Cloud to run your Exchange Server workloads today. Download the Planning and Implementation Guide to learn more. This guide discusses planning topics, architectural considerations, and configuration steps to run a high-availability and site-resilient Exchange architecture. This guide is designed for Microsoft Exchange Server administrators, architects, and engineers. In the guide, we also provide a sample AWS CloudFormation template that is designed to help you easily provision the necessary AWS resources and update them in an orderly and predictable fashion. Learn more today!
Tags : aws, ms exchange, windows server, share point, pay as you go pricing, scalability, data integrity, cloud
     Amazon Web Services, Inc
By: EMA     Published Date: Sep 23, 2013
Join Steve Brasen, EMA Managing Research Director, and Kimber Spradlin, IBM Product Marketing for Endpoint Manager, for this informative, on-demand Webinar where the latest unified endpoint management research is revealed. Learn the strategic management processes necessary to empower a mobile workforce with the agility to adapt to rapidly evolving business requirements. Topics discussed include: • Securing devices without impeding user productivity • Expanding management processes to address increased device heterogeneity • Supporting employee-owned devices • Simplifying practices for delivering business IT services • Enhancing user flexibility in accessing IT resources necessary to achieve business goals
Tags : ibm, ema, on-demand webinar, endpoint management, mobile workforce, strategic management, technology, productivity
     EMA
By: Amazon Web Services, Inc     Published Date: Sep 19, 2013
Amazon Web Services (AWS) provides a secure and dependable environment for deploying Microsoft Exchange Server 2010. Customers can use their existing Windows Server applications licenses, such as MS Exchange or SharePoint, on AWS without paying additional licensing fees. Take advantage of the pay-as-you-go-pricing, scalability, and data integrity of the AWS Cloud to run your Exchange Server workloads today. Download the Planning and Implementation Guide to learn more.
Tags : aws exchange, microsoft exchange, micrsoft exchange server, microsoft exchange download, microsoft exchange server download, ms exchange, ms exchange server, ms exchange download
     Amazon Web Services, Inc
By: Oracle Corp     Published Date: Sep 18, 2013
Confused about how to get started with social customer service or how to take it to the next level? Oracle can help you address the challenges of this rapidly evolving service channel - and help you deliver social customer service that delights your customers. Join our webcast featuring Aphrodite Brinsmead, senior analyst at Ovum, and learn her best practices for social customer service.
Tags : social media, customer service, customer experience management, customer experience/engagement, social media marketing
     Oracle Corp
By: Webroot     Published Date: Sep 18, 2013
This Webroot whitepaper compares deploying secure web gateways as software or appliances on-premises vs. as a cloud-based service. Lower cost, fast implementation, rapid scalability and less administration are all good reasons to adopt SaaS and cloud-based applications. In addition to these benefits, cloud-based secure web gateways can also provide better security and faster performance than appliances or local servers. It discusses a number of advantages of cloud-based solutions that appliances cannot match, such as: • Better defense against zero-day threats and spam servers • More comprehensive signature and URL database • Supports remote users more securely and without the cost of putting servers in every location
Tags : web threat, content filtering, the cloud, security, web gateway, cloud-based applications
     Webroot
By: HP - Enterprise     Published Date: Sep 16, 2013
This paper touches upon the following topics: -Critical vulnerabilities are on the decline, but still pose a significant threat -Mature technologies introduce continued risk -Mobile platforms represent a major growth area for vulnerabilities -Web applications remain a substantial source of vulnerabilities -Cross-site scripting remains a major threat to organizations and users -Effective mitigation for cross-frame scripting remains noticeably absent
Tags : internet security, intrusion detection, intrusion detection/ forensics, intrusion prevention, mobile security, network security appliance, security, security policies
     HP - Enterprise
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