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By: Blue Coat Systems     Published Date: Jul 18, 2013
The report shows a link between greater autonomy and business performance. It also highlights the increasing alignment between IT and the business on the risks and benefits of providing greater technology choice for users. Highlighted findings include: • The fastest growing companies in the world believe that greater technology choice can increase revenue and profits by more than 35 percent • 84 percent of businesses worldwide believe that greater technology choice is crucial to driving efficiency in the future • 72 percent of businesses see security as the biggest barrier to greater technology choice
Tags : technology, autonomy, business
     Blue Coat Systems
By: VMWare - vFabric     Published Date: May 10, 2012
View this webcast to learn about real-world examples of companies that have adopted VMware vFabric tc Server and how to plan for future cloud deployments.
Tags : vmware virtualization, server virtualization, desktop virtualization, public cloud, private cloud, virtual machine, vmware, vm ware
     VMWare - vFabric
By: BMC Software     Published Date: Jun 25, 2013
Enterprise users today are busier than ever and have grown accustomed to convenience and simplicity when they use technology in their personal lives. To stay productive at work, they demand faster, easier access to IT services, no matter where they are. BMC Software is meeting the changing demands of service delivery with a new approach to IT self-service. MyIT lets you give them everything they need — all from one simple, intuitive app. Imagine a world where users help themselves and you spent less time on trouble tickets and more time on strategic IT initiatives. No need to imagine, this world exists. Try MyIT today!
Tags : enterprise, technology, it services, self-service, technology, software, strategy
     BMC Software
By: Oracle     Published Date: Aug 08, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media
     Oracle
By: Oracle     Published Date: Aug 08, 2013
In a volatile and hyper-competitive market, delivering exceptional multichannel customer service consistently is essential. But delivering world-class service on tight budgets and to even tighter deadlines is a tough challenge for even the largest organizations. That’s why so many of the world’s most successful organizations choose to deliver customer service in the cloud.
Tags : customer service, cloud, crm, oracle
     Oracle
By: Oracle     Published Date: Aug 09, 2013
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based human capital management applications from the global leader in HR management software. Oracle HCM Cloud Services offer many powerful features and capabilities to accelerate your time to value.
Tags : hcm, cloud, cloud services
     Oracle
By: Oracle     Published Date: Aug 15, 2013
Social media is transforming customer care and should be considered a strategic vehicle for delivering excellent customer experiences. A majority of social conversations are ‘noise’, however, there are topics that are relevant to different parts of the organization. When the topic is customer-service-related, most organizations are ill-equipped to deliver the level of support needed resulting in a splintered, disjointed customer experience. Get your free copy of “Customer Care in a Social World” whitepaper where you will learn: • Three qualifications needed for a social-enabled contact center • To identify the stage of social-enablement for your contact center
Tags : customer care, social world, oracle, crm, social media
     Oracle
By: Oracle     Published Date: Aug 15, 2013
The beauty of the cloud is that you can get up and running fast. The following e-book will provide you a greater insight into Oracle HCM Cloud Services that are a new generation of cloud-based juman capital management applications from the global leader in HR management software. Oracle HCM Cloud Services offer many powerful features and capabilities to accelerate your time to value.
Tags : hcm, cloud, cloud services
     Oracle
By: GE Healthcare     Published Date: Aug 27, 2015
Children’s Mercy is not only one of the nation’s top pediatric medical centers, they have a strategy that improves organizational profitability in the face of constant change – all while delivering world-class care for their patients. Children’s Mercy accomplished what many have tried: integrating hospital and ambulatory revenue cycle activities with complete integration of all processes on a single IT platform.
Tags : centricity business, financial management, revenue cycle, hospital billing, hospital finance, patient billing, rcm, episodic payment
     GE Healthcare
By: Venafi     Published Date: Mar 26, 2015
This technical case study addressing key and certificate security issues is designed for security conscious enterprises to understand real-life attack scenarios that threaten their businesses in today’s world. This white paper demonstrates a recent attack that used cryptographic keys and digital certificates as well as guidance on how to protect certificates and keys and quickly discover and remediate breaches. This paper should be read by more technical IT security sta? who are interested in detailed attack methods and remediation tactics. The executive summary is intended for IT Security leaders (CISOs and their direct reports) and addresses the proof-of-concept attack impacts on the business.
Tags : secutiry, certificates, keys, security attacks, business
     Venafi
By: Oracle     Published Date: Dec 17, 2015
View this on demand webcast to learn tips from the head of Digital and Channel Sales for Ricoh America on building a modern, world-class B2B eCommerce organization.
Tags : oracle, modern b2b ecommerce, internet retailer
     Oracle
By: HP Inc.     Published Date: Feb 03, 2016
Every day an average of 30,000 new websites are identified as distributing malicious code to site visitors. This helped contribute to the 43% of U.S. companies that experienced data breaches in 2014 alone. But not all dangers to computers and laptops come from malicious code picked up over the Internet. A study by IDC and the National University of Singapore revealed that in 2014, businesses worldwide would spend nearly $500 billion to deal with the problems caused by malware on pirated software.
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     HP Inc.
By: Akamai Technologies     Published Date: Apr 25, 2018
Today every business is focused on their customers, and finding ways to better understand and serve them with differentiated digital experiences. With all of the choices available, users have become highly demanding, and quickly lose patience and trust when web and mobile app experiences are poor. Today’s digital user demands rich, engaging content that is fresh, personalized, and fast. If your websites and mobile apps can’t deliver, they’re gone. This eBook will give you insight into: Monitor how users interact with your online applications by leveraging real user data Optimize behaviors that drive the most revenue impact across user locations and devices Validate whether the optimizations resulted in desired business outcomes using real-world situations
Tags : monitor, optimize, validate, digital, experiences
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 25, 2018
Retailers competing in the high-pressure world of ecommerce have many challenges. Not only do you need to provide an interesting and compelling shopping experience, you also need to make that experience fast and reliable. But this doesn't need to be difficult - check out our best practices guide that includes: Getting started with performance testing The common challenges faced by online retailers Testing checklist Top ecommerce business metrics Who should be on your testing team The different types of performance tests Testing in production vs. in the lab Security and performance testing
Tags : performance, testing, retail, websites, applications, retailers, ecommerce
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 25, 2018
Keeping your data safe requires forward-thinking approaches to cybersecurity. Learn how you can augment your existing on-premise infrastructure with security measures in the cloud for a more robust web security posture. Download this guide to learn: Why the cloud is critical for web security How real-world DDoS attacks are testing the limits of on-site solutions Discover the questions some vendors don’t want you to ask
Tags : cloud, security, cyber, cloud, web, ddos
     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 02, 2019
Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access management (CIAM) solutions to scale their loyalty programs, improve user experience, and maximize ROI. In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on real-world case studies from four industries. We explore the requirements for an enterprise-grade CIAM solution and address related issues such as build vs. buy and CIAM vs. IAM. By examining four diverse case studies — and the resulting identity management solutions that were implemented by the respective companies — this paper provides valuable insight for any enterprise wishing to expand or uplift its customer loyalty program to meet membership needs in the age of the consumer.
Tags : 
     Akamai Technologies
By: Akamai Technologies     Published Date: Jul 02, 2019
In today’s markets, customer identities and the personal data associated with them are among the most critical and valuable assets of any enterprise. Managing these digital identities — from first registration and login to the later stages of the customer relationship — and extracting business value from the associated data are complex tasks, commonly referred to as customer identity and access management (CIAM). When implementing a system to collect, manage, and utilize digital identity and customer data, companies have two basic choices: in-house development or buying a dedicated solution from a vendor specialized in CIAM (i.e., build vs. buy). Read this white paper for an in-depth analysis of CIAM implementation options, including: ? Must-haves for a successful, enterprise-grade CIAM system ? Pros and cons of implementation options, ranging from in-house software development to commercial off-the-shelf solutions ? A real-world case study that illustrates the ROI of an effective CI
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     Akamai Technologies
By: Pega     Published Date: May 24, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
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     Pega
By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
Tags : 
     Pega
By: Pega     Published Date: May 24, 2016
Organizations operating in the retail financial services sector – banks and insurers – need to work smart and fast to keep pace with the increasing demands of their customers. We may have a 24/7 love affair with our smartphones but it is clear that in the future we will be sharing information and making payments via fitbands, cars, TVs and white goods, as the Internet of Things fuses the physical and digital worlds. For incumbent banks and insurers, the challenge will be to leverage the possibilities of this new hyper-connected world to embed themselves in their customers’ daily lives. They need to change the way operate, which includes how they market, engage and communicate with their customer base. This will be a key defense against the growing ranks of digital newcomers seeking to disrupt and dislodge incumbents through an array of innovative and smart new offers. However, too many are moving too slowly, either from an excess of caution or complacency. This report should serve as a
Tags : 
     Pega
By: Pega     Published Date: May 24, 2016
As the marketing landscape continues to shift and evolve, marketers are being tasked with a multitude of responsibilities, not the least of which involves adopting new platforms and strategies to operate in a real-time world and provide relevant content across every conceivable delivery platform. This has opened a whole new world of challenges—and opportunities—for marketers as personalization has been brought to the forefront of the strategy for many organizations. These requirements are making it all the more imperative for organizations to be able to craft robust experiences that are targeted to the needs and desires of all of their customers. In a world where customers have a multitude of options for nearly everything they are looking to purchase—and where new contenders are willing to offer almost anything to gain their business and loyalty if given the opportunity—the demand to know and effectively engage customers has never been greater. Download this whitepaper and discover how
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     Pega
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Discover the best practices for securing and protecting your Hybrid IT environments from HPE’s Advisory Consulting services. Businesses and organizations are building new hybrid infrastructures to deliver new IT services that require agility, resiliency and security. Success will require more automation, integration and end-to-end visibility supported by threat intelligence and threat analytics. This blueprint provides proven strategies and approaches based on the IT digital transformation experience and many customer engagements. It will help customers determine where to start and how to approach this topic
Tags : 
     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
"This blueprint, based on HPE Pointnext experts’ real-world experience, is a “How To” guide that captures the business and technology challenges driving software defined infrastructure (SDI) and provides actionable steps for overcoming them. Gain tips to transition to hybrid IT and take advantage of software-defined architectures for agile development and self-serve IT.
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     Hewlett Packard Enterprise
By: Panasonic Business Mobility Solutions     Published Date: Sep 06, 2016
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutions—20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
Tags : mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
     Panasonic Business Mobility Solutions
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