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By: Pega     Published Date: May 24, 2016
Customer service professionals know better than anyone how fast the world is changing. New channels, new technologies and sky-high customer expectations are pushing your organization to be more agile, flexible and scalable than ever. There are critical things that your customer service apps need to be able to do in order to create a 360-degree professional service organization. Download this E-book and discover the 5 key actions organizations need to take to help businesses meet and surpass customer expectations.
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     Pega
By: Pega     Published Date: May 24, 2016
In today’s “always on” digital world every point of engagement with a customer—from a service call to a marketing email—is a critical moment for retail banks where the customer relationship is put to the test over and over again. And while in most cases banks are delivering satisfactory customer service to their clients, they are missing key opportunities to provide deeper personalization. With nearly one in four consumers saying they would start looking for a new bank if they received poor customer service, banks need to evolve with their customers and always be looking at innovative ways to communicate and service them more efficiently. Download this research study and get a deeper understanding of the challenges facing today’s banks and the technology solutions they must embrace to keep pace with consumer demands.
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     Pega
By: Pega     Published Date: May 24, 2016
Organizations operating in the retail financial services sector – banks and insurers – need to work smart and fast to keep pace with the increasing demands of their customers. We may have a 24/7 love affair with our smartphones but it is clear that in the future we will be sharing information and making payments via fitbands, cars, TVs and white goods, as the Internet of Things fuses the physical and digital worlds. For incumbent banks and insurers, the challenge will be to leverage the possibilities of this new hyper-connected world to embed themselves in their customers’ daily lives. They need to change the way operate, which includes how they market, engage and communicate with their customer base. This will be a key defense against the growing ranks of digital newcomers seeking to disrupt and dislodge incumbents through an array of innovative and smart new offers. However, too many are moving too slowly, either from an excess of caution or complacency. This report should serve as a
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     Pega
By: Pega     Published Date: May 24, 2016
As the marketing landscape continues to shift and evolve, marketers are being tasked with a multitude of responsibilities, not the least of which involves adopting new platforms and strategies to operate in a real-time world and provide relevant content across every conceivable delivery platform. This has opened a whole new world of challenges—and opportunities—for marketers as personalization has been brought to the forefront of the strategy for many organizations. These requirements are making it all the more imperative for organizations to be able to craft robust experiences that are targeted to the needs and desires of all of their customers. In a world where customers have a multitude of options for nearly everything they are looking to purchase—and where new contenders are willing to offer almost anything to gain their business and loyalty if given the opportunity—the demand to know and effectively engage customers has never been greater. Download this whitepaper and discover how
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     Pega
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Discover the best practices for securing and protecting your Hybrid IT environments from HPE’s Advisory Consulting services. Businesses and organizations are building new hybrid infrastructures to deliver new IT services that require agility, resiliency and security. Success will require more automation, integration and end-to-end visibility supported by threat intelligence and threat analytics. This blueprint provides proven strategies and approaches based on the IT digital transformation experience and many customer engagements. It will help customers determine where to start and how to approach this topic
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
Organizations are running their business on exponentially more data, created by more users, from different devices, and through different IT services and digital processes. While some data growth is fueled by new applications, it also arrives increasingly from non-traditional IT sources, including digital media, machines, and edge devices. Edge IoT devices are generating a massive amount of data that must be managed, monitored, stored, and analyzed. Deciding where to perform each of these functions is critical to supporting new data-driven global business services and processes. This blueprint from HPE Pointnext, the Services division of HPE, is based on real-world experiences from many customers across a range of industries on how to leverage flash storage modernization.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jul 12, 2018
"This blueprint, based on HPE Pointnext experts’ real-world experience, is a “How To” guide that captures the business and technology challenges driving software defined infrastructure (SDI) and provides actionable steps for overcoming them. Gain tips to transition to hybrid IT and take advantage of software-defined architectures for agile development and self-serve IT.
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     Hewlett Packard Enterprise
By: Panasonic Business Mobility Solutions     Published Date: Sep 06, 2016
A surprising 80% of the 30 million1 warehouse workers worldwide, in the field of transportation and logistics, are still using pen and paper in a physically-intensive environment that increasingly demands accuracy and real time feedback. With warehouse efficiency, so closely tied to customer satisfaction in areas like ecommerce, the low penetration of digital solutions—20% as recent as 2014, is surprising. Unless an organization has a fully automated warehouse, the job is heavily labor-intensive. VDC research reveals that as long as human labor plays a dominant role in warehousing, any technology that optimizes workflows and improves accuracy will add tremendous value
Tags : mobile workforce, laptops, tablet, mobile computing, productivity, rugged, mobile handheld, mobile scanner
     Panasonic Business Mobility Solutions
By: Secureworks     Published Date: Nov 11, 2016
This paper outlines the discrete layers and levels of a world-class security organisation and programme, and how organisations can take advantage of services from SecureWorks to support their progress toward worldclass status.
Tags : managed security services, security, secureworks, threat and vulnerability management, security, security architecture, cyber security
     Secureworks
By: IBM APAC     Published Date: May 18, 2017
Welcome to IT as a Service For Dummies, IBM Limited Edition. IT as a Service is the emerging technique that gives technology leaders the flexibility of providing the right set of services to the business. The world of IT is changing dramatically. Businesses are increasingly discovering that IT services are becoming the foundation for the customer experience. IT as a Service isn’t simply a new delivery model for applications. Instead, IT as a Service is a new approach to providing an array of modular services that are targeted to solve changing business problems. While services can be as straightforward as compute or storage in the cloud, they can also be used to complex solutions. Other services may include microservices or integration services that enable a business to quickly create new solutions to help service customers in a more creative and efficient manner.
Tags : service, dummies, ibm, cloud, mobile
     IBM APAC
By: CA Technologies     Published Date: Apr 06, 2017
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate—across mobile, private and public cloud, distributed and mainframe environments.
Tags : enterprise security, it security, payment card fraud, risk management, cyber attacks, risk, data protection, threat analytics
     CA Technologies
By: CA Technologies     Published Date: Apr 06, 2017
CA Technologies (NASDAQ: CA) creates software that fuels transformation for companies and enables them to seize the opportunities of the application economy. Software is at the heart of every business, in every industry. From planning to development to management and security, CA is working with companies worldwide to change the way we live, transact and communicate—across mobile, private and public cloud, distributed and mainframe environments.
Tags : security solutions, ransomware, security technologies, protection technologies, risk assessment, it security, server protection
     CA Technologies
By: MalwareBytes EMEA     Published Date: May 10, 2019
Ransomware has taken the world by storm. CryptoWall extorted an estimated $18 million, and WannaCry locked up more than 230,000 computers across the globe in 2017. Companies of all sizes are sitting up and taking notice. Even brands with a strong security investment have fallen victim. We’ve seen ransomware cripple businesses: nearly 19% of businesses stop operations immediately after discovering a ransomware attack.1 Hospital emergency rooms forced to turn people away; global shipping logistics experience massive disruption; and even a summer blockbuster movie held up for ransom. The FBI estimates ransomware is now a billion-dollar business. Ransomware has been around for a while, and it has spiked in recent years. It secured 5th place as the most common variety of malware in 2017, up from 22nd place in 2014.2 Originally ransomware targeted individuals and was considered a consumer nuisance. It has now become a business menace.
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     MalwareBytes EMEA
By: Allscripts     Published Date: Sep 22, 2014
Be prepared for ICD-10 with minimal disruption to your organization, and learn to succeed in a brave new world. Allscripts Revenue Cycle Solutions provide you peace of mind with the Breadth, Depth, and Quality of our products, ensuring you are ready for whatever comes your way. Download now to learn more.
Tags : allscripts, icd-10, revenue cycle solutions, financial growth, quality of products
     Allscripts
By: Juniper Networks     Published Date: Oct 25, 2017
THE FUTURE IS WHAT YOU MAKE IT. Juniper Networks creates innovative technologies to help customers connect their ideas, compete, and thrive in an ever-changing world. Partner with Juniper Networks and start creating the road map to your future-ready network. VISIT JUNIPER.NET/UNITE TO START LOOKING TOWARD THE FUTURE, TODAY.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     Juniper Networks
By: Juniper Networks     Published Date: Oct 25, 2017
Supporting multiple internal clients and all of their requirements for testing and production networks in more than 1,000 cities around the world—these are the unrelenting challenges for the 12 brands that comprise eBay Classifieds Group. Activating new platforms and features can take a lot of time; with the Juniper solution, turnaround time has been reduced to a few hours—sometimes less—which helps eBay Classifieds turn innovation into a real competitive advantage every single day.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     Juniper Networks
By: Juniper Networks     Published Date: Oct 25, 2017
eBay Classifieds supports multiple internal clients and all of their requirements in more than 1,000 cities around the world. The company adopts cloud and virtualization services to get to market faster with new features, services, and campaigns using Juniper Networks Contrail Networking, Contrail Cloud Platform and QFX5100 Switch.
Tags : data management, data system, business development, software integration, resource planning, enterprise management, data collection
     Juniper Networks
By: Adobe     Published Date: Aug 05, 2014
In 2014, there will be more than 2 billion smartphones global. Mobile is becoming not on the new digital hub but also the bridge to the physical world. That's why mobile will affect more than just your digital operations- it will transform your entire business. 2014 will be the year that companies increase investments to transform their business with mobile as a focal point. This fifth annual mobile trends report highlights new mobile trends that we expect to see this year as well as some over hyped topics that we believe will fail to provide real business value in the short term.
Tags : forrester, mobile trends, mobile, digital operations, business value, smartphones, emerging marketing, social media
     Adobe
By: Adobe     Published Date: Feb 10, 2016
This white paper explains why marketing and IT must work together to effectively engage customers.
Tags : it and marketing, digital, customer engagement, it and marketing partnerships, collaboration, interactive marketing, crm solutions/software, customer experience/engagement
     Adobe
By: Adobe     Published Date: Apr 22, 2016
No matter your industry, the customer experience has taken centre stage. Master it now, and you’ll set yourself apart from competitors and increase your chances of survival in the unforgiving business world. Here’s how you can reinvent your customer experiences — and revolutionise your marketing.
Tags : customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, interactive marketing, crm solutions/software, customer experience/engagement
     Adobe
By: Adobe     Published Date: Apr 22, 2016
The following pages illustrate why this alignment is essential in the emerging world of the hyperconnected customer.
Tags : customer experience, customer interaction, reinventing the customer experience, marketing experiences, customer, crm & customer care
     Adobe
By: Adobe     Published Date: Apr 22, 2016
This white paper uncovers the numerous document productivity features that employees want across PCs and mobile devices.
Tags : mobility, mobile devices, cloud, cloud-based, cloud-based productivity apps, enterprise, enterprise productivity, productivity apps
     Adobe
By: Adobe     Published Date: Apr 25, 2016
Half a century later in the real corporate world, the revolution heralded in that scene is finally hitting the pivot point. Technology and creativity are fusing to make marketing campaigns exponentially more effective than they were just a decade ago.
Tags : marketing, data, customer relationship, customer experience/engagement, data management/analytics
     Adobe
By: Adobe     Published Date: Apr 25, 2016
In this white paper, we uncover the numerous document productivity features that employees want across PCs and mobile devices.
Tags : mobile device management, byod
     Adobe
By: Adobe     Published Date: Jul 04, 2016
Creativity is all about change. It’s about changing your perspective to reimagine the world around you. It’s about finding new ways to solve problems and express ideas. If you want to create art and ideas that change the world, you must be willing to embrace change. Fortunately for creative and business visionaries, change is a good thing. The truth is that companies that welcome creativity, change, and innovation are inevitably more successful.
Tags : creativity, creativity is all about change, innovation, adobe, crm solutions/software, customer experience/engagement
     Adobe
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