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By: Genesys     Published Date: Feb 12, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Attunity     Published Date: Feb 12, 2019
This technical whitepaper by Radiant Advisors covers key findings from their work with a network of Fortune 1000 companies and clients from various industries. It assesses the major trends and tips to gain access to and optimize data streaming for more valuable insights. Read this report to learn from real-world successes in modern data integration, and better understand how to maximize the use of streaming data. You will also learn about the value of populating a cloud data lake with streaming operational data, leveraging database replication, automation and other key modern data integration techniques. Download this whitepaper today for about the latest approaches on modern data integration and streaming data technologies.
Tags : streaming data, cloud data lakes, cloud data lake, data lake, cloud, data lakes, streaming data, change data capture
     Attunity
By: SailPoint     Published Date: Feb 12, 2019
SailPoint, the leader in enterprise identity governance, brings the Power of Identity to customers around the world.
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     SailPoint
By: SailPoint     Published Date: Feb 12, 2019
SailPoint, the leader in enterprise identity governance, brings the Power of Identity to customers around the world.
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     SailPoint
By: SailPoint     Published Date: Feb 12, 2019
SailPoint, the leader in enterprise identity governance, brings the Power of Identity to customers around the world.
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     SailPoint
By: Rackspace     Published Date: Feb 12, 2019
In today’s digital world, technologies such as cloud have become commonplace to take digital transformation projects to the next level. But while cloud is critical to business transformation success, Australian IT decision-makers (ITDMs) still feel that the C-suite does not understand the time and complexity of the journey. This paper explores: • Insights on challenges faced by Australian ITDMs when rolling out cloud projects • The role of the ITDM today • Key blockages IT stakeholders encounter when driving digital change, and; • What they need from the business and wider technology ecosystem to navigate the risks associated with starting a cloud project or moving to a full cloud-first model.
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     Rackspace
By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the ways location data can help you increase the efficiency of your fleet, optimizing delivery routes and ETAs. Presented to you by HERE, one of the world’s leading location platforms in 2018.
Tags : location data, transport & logistics, location services
     HERE Technologies
By: HERE Technologies     Published Date: Feb 12, 2019
This is an at-a-glance guide to the key innovation trends in fleet management that leverage location data to improve last-mile efficiency and road safety. Presented to you by HERE, one of the world’s leading location platforms in 2019.
Tags : location data, transport & logistics, location services
     HERE Technologies
By: HERE Technologies     Published Date: Feb 12, 2019
By making use of the right technology, transportation and logistics (T&L) companies can reinvent their industry with superior customer service, increased revenues, and reduced costs. This whitepaper looks at the obstacles facing the T&L industry and examines how fleet planning and trip analysis software businesses can help by enabling faster and smarter data-driven decision-making. As the world’s leading location platform in 2018 (Source: Ovum and Counterpoint Research annual indexes) HERE can help T&L companies improve fleet management.
Tags : location data, transport & logistics, location services
     HERE Technologies
By: Marketo     Published Date: Feb 11, 2019
Lead generation has become an important strategy for modern marketers, as they strive to create demand and get their messages heard by increasingly sophisticated, multi-channel buyers. In today’s complex world, marketers should use lead generation to build brand awareness, nurture prospects and customers, qualify leads, and ultimately generate measurable revenue. In this comprehensive, 160 page guide, we cover topics ranging from content marketing and website SEO to telesales and content syndication — all through the lens of lead generation. Packed full of checklists, charts, and thought leadership from the leading experts in marketing today, TheDefinitive Guide to Lead Generation will teach you how to collect information from prospects across every channel, and deliver the highest quality leads to your sales team. ResizedImage389253 dog with laptop lead generation You’ll learn how to: Define a lead and understand his or her buying journey Build a robust lead generation strategy t
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     Marketo
By: Genesys     Published Date: Feb 08, 2019
Customer interactions, across all channels, are of strategic importance in today’s world. Managing those interactions to assure the customer is seeing the best face of the company is vital. At the forefront is making sure you are providing useful, easy to navigate cloud-based Interactive Voice Response systems for your customers that places the emphasis on: Meeting the customers’ needs The increase in self service options An intelligent, efficient way that drives costs down and satisfaction up. Let Genesys help you meet these criteria and guide you to designing, developing and delivering a best-in-class IVR Platform that ensures a Great Customer Experience. Improve your game and score more wins across the business, with your customers. Achieve your IVR goals by downloading our IVR Playbook here.
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     Genesys
By: Genesys     Published Date: Feb 08, 2019
Successfully implementing and managing a comprehensive suite of customer experience technologies is essential for global businesses seeking to sustain high levels of customer experience and brand value. However, knowing how to temper the instinct to throw technology solutions at efficiency problems is what distinguishes global customer experience leaders from the rest. New technologies must be balanced with appropriate investment in human resources. This is the central finding of a global survey of over 550 senior executives conducted by MIT Technology Review to examine the pressures that shape their customer experience processes and the tools and strategies they employ to mitigate those challenges and continuously improve customer engagement. Read the report to get a detailed look at: The strategies that differentiates an Iconic firm from other businesses How strategies vary across regions based on maturity and customer expectations Future innovation management and technology adopt
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     Genesys
By: Cisco Umbrella EMEA     Published Date: Feb 08, 2019
The cloud — at one point it was a revolution in the workplace. But the cloud is no longer a trend or a movement. It’s now so integrated into IT and infrastructures that, for many companies, it’s simply another part of the business. The availability of mobile devices and cloud services has redefined not only the way we work, but where we work. Critical infrastructures, applications, and massive amounts of sensitive data are now stored in the cloud, leaving companies at risk of damage if cloud accounts are compromised. With the cloud fast becoming the new normal, network security solutions need to adapt. Download this ebook to learn how Cisco Cloud Security helps you securely adopt and use the cloud, and better manage security for the way the world works today.
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     Cisco Umbrella EMEA
By: Group M_IBM Q119     Published Date: Feb 08, 2019
Banking engagement is about to come full circle. Over the past few decades, banks have pushed customers to digital and self-service channels, with significant consequences. As customers take their transactions from the branches to the digital channels, banking has become less and less personal. Conversational Banking allows banks to have the best of both worlds as this always-on, personalized banking will be available at a fraction of the cost of relying on human agents alone. It is both instantaneous and personal. It feels intimate but is cost-effective. Read more to see how banks can start.
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     Group M_IBM Q119
By: Pure Storage     Published Date: Feb 04, 2019
Download the new report from Pure Storage to find out how to tap into the world of big data and emerging AI technology.
Tags : pure storage, data storage, ai technology, artificial intelligence, big data
     Pure Storage
By: gyro     Published Date: Feb 01, 2019
Although humor is featured in many of the most memorable ads of all time, it is still seldom seen in the world of business-to-business. Why? B-to-B professionals are afraid humorous ads may fall flat or — worse — damage brand image. In the first study of its kind, gyro and Research Now SSI have discovered that humor can be a powerful tactic for capturing attention and even prompting purchase consideration.
Tags : advertising, humor, qualitative research, quantitative research, b2b advertising
     gyro
By: Abacus Labs     Published Date: Feb 01, 2019
“It’s not what you know. It’s who you know.” We’ve all heard the phrase. We all understand there’s truth to it. But ask yourself: would you recommend or hire everyone you know? No way. Having the right connections is important to advancing your career. But it’s only half the battle. What really creates opportunity is defining your personal brand to your employer, to your network, to the market. It’s taking that moment when you make a great impression and scaling it to the larger world. This guide presents different approaches real professionals are using to build their brands. You’ll see tips and strategies that you can use to become an in-demand finance leader, including a system we developed called the ROLE Model of personal branding. In the age of effortless connection, cultivating a personal brand is essential. It’s not just who you know. It’s what they know you can do.
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     Abacus Labs
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
This book helps you understand both sides of the hybrid IT equation and how HPE can help your organization transform its IT operations and save time and money in the process. I delve into the worlds of security, economics, and operations to show you new ways to support your business workloads.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
"Managing infrastructure has always brought frustration, headaches, and wasted time. That’s because IT professionals have to spend their days, nights, and weekends dealing with problems and manually tuning their infrastructure. Traditional monitoring and support are too far removed from infrastructure, resulting in an endless cycle of break-fix-tune-repeat. Infrastructure powered by artificial intelligence, however, can overcome the limitations of humans and traditional tools. This white paper explores how HPE InfoSight with its recommendation engine paves the path for an autonomous data center your Hybrid Cloud World."
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Discover how HPE is responding to the massive growth in enterprise data with intelligent storage. Data helps enterprises find new ways to reach and serve customers to grow profitability, but only when it is available at the right place and the right time. The growing complexity of managing and securing data prevents businesses from gaining its full value. Hewlett Packard Enterprise delivers the world’s most intelligent storage for the hybrid cloud world by providing storage that is driven by artificial intelligence, built for the cloud, and delivered as a service.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
Managing infrastructure has always brought frustration, headaches, and wasted time. That’s because IT professionals have to spend their days, nights, and weekends dealing with problems and manually tuning their infrastructure. Traditional monitoring and support are too far removed from infrastructure, resulting in an endless cycle of break-fix-tune-repeat. Infrastructure powered by artificial intelligence, however, can overcome the limitations of humans and traditional tools. This white paper explores how HPE InfoSight with its recommendation engine paves the path for an autonomous data center your Hybrid Cloud World.
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     Hewlett Packard Enterprise
By: Sage People     Published Date: Jan 31, 2019
The way we work has completely transformed. New technology is changing how, where and when we work. In this new landscape, businesses face challenges around growth, talent acquisition and productivity. Employers need to embrace new technology to get ahead in this new world of work, and put people at the heart of their strategy. However, HR and People leaders are in fierce competition for that all-important slice of budget and that makes building the strongest business case for technology investment vital. This guide is designed to help HR and People leaders like you get the financial support you need. You’ll get practical, effective tips on: • Understanding and explaining the true benefits of investing in a new HR system and likely return on investment • Positioning HR as a leader of change throughout your business • Ensuring your HR vision fits in with the business strategy • Getting management and key stakeholder buy-in • Building the strongest business case and the most powerful el
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     Sage People
By: Workday     Published Date: Jan 31, 2019
Read the latest Gartner Magic Quadrant for Cloud HCM Suites to get a side-by-side comparison of key HCM vendors and learn why the world’s leading research and advisory company named Workday a leader for the third year in a row.
Tags : workday, workforce technology, digital strategy
     Workday
By: Sage EMEA     Published Date: Jan 29, 2019
Sage pays close attention to what your business demands For nearly 40 years, Sage has followed through on its founding commitment: Making sure we deliver what our customers need. That dedication has helped us become one of the world’s largest suppliers of enterprise management solutions, used by more than 3 million businesses of all types and sizes around the world. Sage helps drive today’s business builders with a new generation of solutions to manage everything from money to people wherever they’re needed, offering the freedom to work with mobility. Above all else, we’re driven to satisfy our customers and keep them coming back. That commitment has paid off. We beat SAP (19), Oracle (25) and Microsoft (34) with our Net Promoter Score (NPS)—a respected customer-satisfaction, customer-experience, and loyalty indicator widely used by Fortune 500 companies. The industry NPS average is 31.75, meaning we are 58% better than the average, and 88% above our closest competition. It shows t
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     Sage EMEA
By: Sage EMEA     Published Date: Jan 29, 2019
Enterprises must continuously change to keep ahead of the competition, reduce silos, improve connectivity and respond rapidly to a changing world. Organisations also need to drive continuous innovation with technology that helps them adapt faster. So if you’re thinking of replacing your legacy ERP system, start by asking yourself these three essential questions:
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     Sage EMEA
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