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By: ttec     Published Date: Jul 24, 2019
Artificial Intelligence (AI) has officially entered the (contact center) building. However, it’s not in the way most media reports predicted. Instead of replacing human associates, virtual associates are collaborating with them to work faster and more efficiently, and the hybrid duos are wowing customers worldwide.
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     ttec
By: ttec     Published Date: Jul 24, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. READ THIS PAPER TO: Examine the strategic role of the contact center to deliver differentiated customer experiences while driving increased revenues and cost savings. Learn essential strategies for promoting associate productivity and satisfaction. Leverage cross-sell and up-sell opportunities that benefit the customer. Share lessons learned from EnergyAustralia’s experience.
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     ttec
By: ttec     Published Date: Jul 24, 2019
The pace of automation in the contact center is accelerating as it moves from IVR and routing to artifi cial intelligence and bots. With the digitization of contact center operations, the status quo is being upended. Technological advances in robotic process automation (RPA), AI, and machine learning (ML) for both customer and employee interactions are literally changing the face of customer care. Simple, repetitive tasks don’t need a person to do them anymore. Chatbots and self-service knowledgebases put the control in customers’ hands to resolve their own issues quickly. Information from across the business can more easily be accessed, integrated, and analyzed to streamline backoffi ce and customer-facing functions. Companies are creating digital worker factories that leverage AI and ML to improve their business.
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     ttec
By: ttec     Published Date: Jul 24, 2019
Data drives decision making across the enterprise. For sales executives, it’s critical to have information about where to focus outreach and understand what potential customers are looking for. But having data for its own sake won’t do much good. With advanced tools and a customerfocused mindset, companies are learning things about prospects never before possible. Thanks to advanced insights and machine learning that process algorithms and crunch millions of data points, new purchase patterns and propensity models are emerging to guide sales leaders as to what will work best for their business. Read this paper to learn how to act on advanced insight in the sales and marketing process. Highlights include: The enormous potential of new data tools and analysis Resources needed to act on the insight Company examples Strategic and operational recommendations
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     ttec
By: ttec     Published Date: Jul 24, 2019
Let’s face it: in today’s B2B landscape, the buyers call the shots. Buyers today are proactive, research their own options, and often include many decision makers rather than just one who can be wooed on a golf course or over dinner. So, where does that leave the salesperson? To succeed in this new landscape, sales professionals must understand how the buyer’s journey has changed and unlock the advantages that data analytics and statistical modeling can offer. Sales and marketing teams must also learn how to align their efforts to present a truly coordinated experience. Read this paper to learn how to take advantage of untapped opportunities for helping sales teams evolve in today’s buyer-empowered landscape.
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     ttec
By: ttec     Published Date: Sep 13, 2019
According to the annual report on fraud and internet crime published by the FBI’s Internet Crime Complaint Center (IC3), a staggering total of more than $2.7 billion was lost through online fraud and financial crime in 2018, the last full year available. And according to the Federal Trade Commission (FTC), there were more than 1.4 million fraud reports in that same time period. Many of these fraud events involved brand impersonation or illegal activities conducted via a brand’s website. In other words, the trust and faith the public has in your brand can be used as a cover for illegal activities, making fraudsters’ schemes appear authentic or trustworthy. To keep the trust within your brand, download the whitepaper to learn how and why identifying and stopping online fraud is essential.
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     ttec
By: ttec     Published Date: Oct 01, 2019
In an age of tech-savvy customers and self-service channels, do companies still need to invest in contact centers and staff to provide support? The answer is, yes. Consumers have been trained to find the information they need on their own online or with their mobile device. But when they do pick up to the phone and reach out to customer service, they expect representatives to solve what are often complex questions. They expect human interactions. This enormous shift in which customer service representatives are perceived as a last resort puts increased pressure on contact center associates who already have the odds stacked against them. The staff must be trained to quickly handle issues that frequently require access to a wide variety of information, but a lack of investment means many associates are often unprepared and lack the right resources to help customers. To change the outcome, customer service representatives need the right training and tools to not only understand the issue,
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     ttec
By: Turbonomic     Published Date: Jul 05, 2018
Organizations are adopting cloud computing to accelerate service delivery. Some try to deliver cloud economies of scale in their private data centers with the mantra “automate everything,” a philosophy often simpler in theory than practice. Others have opted to leverage public cloud resources for the added benefit of the pay-as-you-go model, but are finding it difficult to keep costs in check. Regardless of approach, cloud technology poses the same challenge IT has faced for decades: how to assure application performance while minimizing costs.
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     Turbonomic
By: Turbonomic     Published Date: Nov 27, 2018
Want to learn how to design and deploy infrastructure-as-a-service (IaaS) solutions in the cloud using Amazon Web Services? This ebook will take you through practical examples, design patterns, and tips to help you confidently build a working IaaS solution. Download to find out: The key components of the AWS public cloud platform How to launch your compute and storage resources on the AWS Virtual Private Cloud (VPC) platform How to add compute resources to your VPC with AWS Elastic Compute Cloud (EC2) The types of storage in AWS Elastic Block Storage (EBS) with cost, performance impact, and examples of operational tasks By the end of this ebook, you’ll master AWS core components and how to design for resiliency. You’ll even be able to launch and manage your cloud solution using either the AWS command-line interface or the AWS web console.
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     Turbonomic
By: Turn     Published Date: May 20, 2013
Forrester Consulting examined the potential return on investment (ROI) enterprises may realize by utilizing Turn Audience Suite and Turn Campaign Suite. Learn how this brand achieved a 50% ROI and attributes 80% of it’s digital media services revenue growth to Turn.
Tags : turn, digital media buying, roi, web applications, data management platform, dmp, dsp, interactive marketing
     Turn
By: Turn     Published Date: Jan 07, 2014
Forrester Calculates the ROI of Turn
Tags : roi, return on investment, cost benefit analysis, turn, dsp, dmp, emerging marketing, internet marketing
     Turn
By: Turn     Published Date: Mar 27, 2014
Forrester Calculates the ROI of Turn.
Tags : turn, forrester, economic impact, roi, turn audience suite, turn campaign suite, digital media services, revenue growth
     Turn
By: Turn     Published Date: Mar 09, 2016
Today’s programmatic advertising—let’s call it 2.0—delivers the accuracy and precision needed to provide that personal touch. Make an impact with unprecedented control over platform and context, incredibly accurate targeting, and of course, massive reach.
Tags : programmatic, programmatic advertising, brand marketing, smart market, building brand, dsp, demand side platform, accurate targeting
     Turn
By: Turn     Published Date: Mar 09, 2016
In this eBook, you'll learn how to reset your channel-first marketing strategy to put your audience first, delivering the right message at the right time in the right way. Discover new ways to reach your audience across channels and test your marketing-first quotient.
Tags : programmatic, omnichannel, multichannel advertising, dsp, demand side platform, omnichannel campaigns, audience definition, campaign tactics
     Turn
By: Turn     Published Date: Mar 09, 2016
From awareness to consideration to intent to conversion, marketers can now track campaigns at an extremely detailed level. Learn how to align the right programmatic tactics and metrics for each stage of the customer journey.
Tags : programmatic, omnichannel, multichannel advertising, dsp, demand side platform, omnichannel campaigns, audience definition, campaign tactics
     Turn
By: Two Sigma     Published Date: Sep 19, 2019
In this paper, we provide an overview of the Two Sigma Factor Lens, designed for analyzing multi-asset portfolios and derived from returns of broad, liquid asset class proxy indexes. This lens is intended to be: • Holistic, by capturing the large majority of cross-sectional and time-series risk for typical institutional portfolios; • Parsimonious, by using as few factors as possible; • Orthogonal, with each risk factor capturing a statistically uncorrelated risk across assets; • Actionable, such that desired changes to factor exposure can be readily translated into asset allocation changes. Finally, we discuss methods for constructing and assessing the Two Sigma Factor Lens that can be extended to produce additional risk factors for new sub-assetclasses or cross-sectional risks that may not currently be captured by the lens.1 This factor lens, and our ongoing work to expand it, form the foundations of the VennTM platform.
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     Two Sigma
By: Tyco Integrated Security     Published Date: Dec 08, 2014
Workplace violence is a complex issue. Learn initial steps you can take to help protect your business from the serious disruptions that stem from violence in the workplace.
Tags : video surveillance, workplace violence
     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: May 05, 2015
Download this white paper to discover why many pharmaceutical companies are turning to proactive strategies to assess and respond to threats.
Tags : global supply chain, medication, security threats, product tampering, security goals, security
     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: May 05, 2015
This white paper outlines the behaviors to recognize and the proactive security measures you can take to protect your employees and customers.
Tags : workplace violence, crime, assault, protection, security equipment, security
     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: Sep 10, 2015
Analytics inform, but the gut is what executives rely upon most — even in tech, according to a new study conducted by the FORTUNE Knowledge Group and gyro. While conventional wisdom and the codes of the high-tech world would indicate that “hard” elements, such as cost, quality and efficiency, are more compelling to this audience, new research shows that the opposite is true. When asked to share their feelings about what really drives their purchase decisions, high-tech executives revealed that “soft” factors, including company culture, reputation and level of trust, were what they relied on most to help them make decisions.
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     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: Sep 10, 2015
Analytics inform, but the gut is what executives rely upon most when making decisions, according to a new study conducted by the FORTUNE Knowledge Group and gyro. While conventional wisdom would indicate that “hard” elements, such as details around cost, quality and efficiency, are more compelling to decision-makers, this new research shows that the opposite is true. When asked to share their feelings about what really drives their purchase decisions, senior executives revealed that “soft” factors, including company culture, reputation and level of trust, were what they primarily relied on to help them make decisions.
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     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: Sep 10, 2015
Showing a softer side of manufacturing is winning over executives, according to a new study conducted by the FORTUNE Knowledge Group and gyro. While conventional wisdom and the standard manufacturing marketing approach would indicate that hard elements are more compelling, this new research suggests that the opposite is true: A significant majority of business leaders are moving to a more innate approach to decision-making, trusting their gut and relying on “soft” factors, such as company culture, reputation and level of trust, to help them make decisions.
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     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: Mar 09, 2016
Tyco Integrated Security Video Auditing enables the company to leverage their existing quality control and production procedure, providing more functionality without a huge investment.
Tags : tyco, security, food processing, manufacturing, quality control
     Tyco Integrated Security
By: Tyco Integrated Security     Published Date: Mar 09, 2016
Whether it’s worrying about a possible break-in or an employee theft, protecting your business is always a concern. For busy warehouses and manufacturing companies, the worry is even greater, as time lost to responding to a crime means revenue loss. With expensive inventory, an active production site, and workers entering and leaving around the clock, reliable security is a must.
Tags : tyco, security, threat, employee theft
     Tyco Integrated Security
By: U.S. Cellular     Published Date: Jun 13, 2016
Infographic Published By: U.S. Cellular See top reasons why your fleet is costing you money and how fleet management solutions can help your business save money and boost efficiency. Download now!
Tags : us cellular, business solutions, business continuity, best practices, fleet management, fleet management solutions
     U.S. Cellular
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