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By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: Aberdeen Group     Published Date: Sep 11, 2012
IBM® Tivoli® Netcool®/OMNIbus is a "manager of managers" designed to collect and correlate events from a broad spectrum of infrastructures, providing a "single pane of glass" view into the performance of the entire IT and business infrastructure.
Tags : business technology, ibm, aberdeen, manager, business infrastructure, it management
     Aberdeen Group
By: Accelops     Published Date: Nov 05, 2012
AccelOps' Unified Infrastructure Management Examined: How network and security administrators can monitor performance, availability and events with just one application
Tags : accelops, infrastructure management, analytics, network security
     Accelops
By: Achievers     Published Date: Mar 21, 2012
The key to unlocking performance and growth is aligning the actions and goals of employees with the priorities of the organization. Read Aberdeen's research on Rewards and Recognition to learn how to align employees to your organization and inspire performance.
Tags : employee recognition, employee engagement, employee rewards, hr trends, generation, gen x, gen y, millennials
     Achievers
By: Achievers     Published Date: Nov 08, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : employee engagement, business results, performance management, employee metrics
     Achievers
By: Achievers     Published Date: Dec 03, 2013
Recent research conducted by Harvard Business Review Analytic Services and Achievers reveals how best-in-class companies gain a competitive advantage by improving their employee engagement initiatives. Download The impact of employee engagement on performance and learn best practices for tying engagement to business performance, the business case for employee engagement and helpful metrics to measure the impact of engagement.
Tags : employee engagement, business results, performance management, employee metrics
     Achievers
By: Achievers     Published Date: Mar 27, 2014
Employees don’t leave companies. They leave bad managers. Bad managers are the number one reason employees quit. We’ve all experienced them at some point. They are the leading cause of employee disengagement. Today, 70 percent of North American employees feel indifferent or disengaged at work, costing the U.S. economy nearly $500 billion every year* in lost productivity, substandard performance, and employee turnover. Please download the white paper to learn more!
Tags : human resources, managers, employee turnover, bad managers, employee success, employee disengagement
     Achievers
By: Acronis     Published Date: Dec 28, 2011
Taneja Group recently carried out a competitive assessment to put Acronis vmProtect 6 against Veeam in a head to head shoot-out. vmProtect 6 delivered across the board - demonstrating better simplicity, higher performance, and lower resource consumption.
Tags : virtualization, virtualization software, disaster recovery, backup virtual machines, vmware backup, p2v, vmware data recovery, backup virtual server
     Acronis
By: Act-On     Published Date: Oct 09, 2015
As marketers, we often find ourselves on the dreaded execution treadmill. Running from campaign to campaign and tactic to tactic without understanding the impact we’re having on the bottom line. A high-performance marketing plan can help you understand how your programs are doing, tie them back to revenue, and show you where you should be prioritizing your time. Get started on your plan today with this six-step blueprint for developing a high-performance marketing plan.
Tags : reachmail, marketing, marketing plan, developing a marketing plan, effective marketing plan, successful marketing plan, search marketing, advertising agencies
     Act-On
By: Act-On     Published Date: Apr 29, 2016
Traditionally, sales and marketing haven't always seen eye-to-eye. Our 2015 Sales and Marketing Alignment Survey clearly shows that in order to exceed revenue goals, outdated traditions need to change. In the eBook, we will show you the direct relationship between alignment and revenue performance and how the use of the right technologies will support business success.
Tags : market, management, marketing, business optimization, business strategies, sales, technology
     Act-On
By: Adaptive Planning     Published Date: Apr 18, 2011
Join us for an informative webinar and learn how easy it can be to create exceptional value through FP&A in 2011.
Tags : adaptive planning, fp&a upgrade, manufacturers, kpi performance, unit planning, p&l, capital spending, business decisions
     Adaptive Planning
By: Adaptive Planning     Published Date: Apr 18, 2011
Register to view an informative webinar and learn how easy it can be to create exceptional value through FP&A in 2011.
Tags : adaptive planning, fp&a processes, higher education, nonprofits, strategic value, performance management, cross-fund reports, revenue reporting
     Adaptive Planning
By: Adaptive Planning     Published Date: Apr 18, 2011
This webinar features real-world case studies from software companies that have fundamentally transformed their planning and reporting.
Tags : adaptive planning, fp&a, software companies, planning, reporting, strategic value, performance evaluation, monthly variance report
     Adaptive Planning
By: Adaptive Planning     Published Date: Jun 09, 2011
Join us for an informative webinar and learn how easy it can be to create exceptional value through FP&A. Don't miss this opportunity to learn key strategies for transforming your budgeting, forecasting, and reporting processes.
Tags : adaptive planning, generation budgeting, generation forecasting, retailer best practices, fp&a value, reporting processes, performance management solutions, metrics
     Adaptive Planning
By: Adaptive Planning     Published Date: Jun 09, 2011
You will hear case studies describing how leading energy and utility companies worldwide have been able to move beyond Excel and save time, enhance companywide collaboration, and improve business decisions - ultimately resulting in higher revenues and profits.
Tags : adaptive planning, fp&a value, key performance metrics, performance management solutions, collaboration, monthly variance reporting, capital spending
     Adaptive Planning
By: Adaptive Planning     Published Date: Oct 18, 2011
Adaptive Planning is the worldwide leader in on-demand business performance management (BPM) solutions for companies and nonprofits of all sizes. Adaptive Planning's solutions allow finance and management teams to obtain real-time visibility into performance metrics, streamline financial planning and reporting, and drive better business decisions. By offering affordable annual subscriptions and rapid implementations, and by eliminating the need for new hardware and IT support, Adaptive Planning makes it easy to move beyond spreadsheet-based processes without the cost and complexity associated with traditional on-premise BPM applications.
Tags : webinar, adaptive, budget, finance, management, finance solution, business budget
     Adaptive Planning
By: AdMob     Published Date: Jul 20, 2009
Devices like the iPhone have made the mobile Internet a massively valuable new advertising medium, with a worldwide audience of 546 million consumers and 10 times higher brand awareness and 10 times higher click-through rates than online advertising. The mobile Internet is changing the face of advertising, and marketers must adapt to stay ahead of the competition. This White Paper is an introduction to mobile advertising and the key things marketers need to know to run successful mobile campaigns. What you'll learn: 1) The Basics: An introduction to mobile advertising; 2) Who you can reach: Demographics and statistics; 3) Spotlight on the iPhone: What it means for marketers; 4) Results you can expect with mobile advertising; 5) Case studies: Examples of Brand and Performance mobile campaigns; 6) What you need to know to extend your campaigns to mobile.
Tags : iphone, mobile, internet, pda, mobile phone, cpc, cost per click, blackberry
     AdMob
By: Adobe     Published Date: Oct 15, 2013
Download the latest Econsultancy Quarterly Digital Intelligence Briefing, created in partnership with Adobe, to see the latest research about media optimization—including the fact that only one-fifth of companies are actually optimizing media and tracking performance across channels.
Tags : paid media, advertising, optimizing, adobe, adobe media optimizer, visibility, social media, advertising agencies
     Adobe
By: Adobe     Published Date: Nov 07, 2013
Audi differentiates its brand experience using web content and digital asset management capabilities in Adobe Experience Manager.
Tags : adobe, audi, audi cars, adobe marketing cloud, audi website, latest innovation, brand experience, head of brand portal
     Adobe
By: Adobe     Published Date: Nov 07, 2013
A key finding of this research is that most companies have a great opportunity to improve their business performance by taking a more integrated approach to managing their digital media mix.
Tags : adobe, econsultancy, media optimisation report, effective optimisation, media mix, tactical objectives, complex media landscape, consumer buying patterns
     Adobe
By: Adobe     Published Date: Aug 02, 2017
Adobe can help you seamlessly capture customer data, track offer performance and deepen customer relationships with more consistent and relevant offers across channels. See how our Adobe solutions work together to help you build your next best offer.
Tags : customer experience, insights, shared service value, consolidated services, global services division, organization optimization, travel management analytics, social analytics
     Adobe
By: Adobe     Published Date: Dec 08, 2014
Download our Field guide to marketing analytics to identify the defining characteristics of mature marketing analytics practices and to learn how your program can join their ranks. You’ll discover four steps to analytics maturity, from bench marking your current performance to creating a long-term competitive advantage. And you’ll learn how the right marketing analytics can transform your business results.
Tags : digital marketing, marketing analytics, analytics maturity, emerging marketing, crm & customer care, marketing research
     Adobe
By: Adobe     Published Date: Jan 12, 2015
Mobile is more than likely a part of your marketing mix, but chances are, you haven’t defined the metrics you need to measure its success. The Forrester paper, Make the most of analytics to meet your mobile objectives, shares insights from mobile executives and lays out the steps marketers need to take to improve mobile effectiveness.
Tags : adobe, mobile, marketing, mix, analytics, measure, success, executives
     Adobe
By: Adobe     Published Date: Jan 12, 2015
Download our Field guide to marketing analytics to identify the defining characteristics of mature marketing analytics practices and to learn how your program can join their ranks. You’ll discover four steps to analytics maturity, from benchmarking your current performance to creating a long-term competitive advantage. And you’ll learn how the right marketing analytics can transform your business results.
Tags : adobe, digital, marketing, analytics, benchmarks, competitive, advantage, personalize
     Adobe
By: Adobe     Published Date: Dec 21, 2015
Productivity and efficiency have been the traditional indicators of business health and performance. But what about Creativity? Does it lead to more business success?
Tags : adobe, business results, creativity, productivity, efficiency
     Adobe
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