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By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: 8x8 Inc.     Published Date: Feb 13, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are going global with their contact centers. This trend is driven by many factors including international acquisitions and the availability of highly skilled, lower cost talent in many parts of the world. This eBook Taking Your Contact Center Global explains the top challenges businesses must surmount when expanding internationally and what they need to know to be successful. Download this complimentary eBook and learn: 4 challenges every global contact center will face Why cloud-based contact centers have the advantage Why not all cloud contact centers are perfect, and 3 things to watch out for How to get the upper hand when it comes to call quality, local numbers, and creating a unified, global contact center
Tags : contact center, global growth, cloud-based contact, call quality
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 15, 2017
In our increasingly global economy, it’s no surprise that more and more businesses are taking their contact centers global. This trend may be driven by several factors including entry into new markets and the consequent need to support customers and prospects in multiple regions or an acquisition that suddenly opens new geographies for business. This paper explores how a cloud contact center solution can help address key challenges of deploying a global contact center.
Tags : contact center, global economy, customer support, cloud offerings, 8x8
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 15, 2017
Agent attrition in contact centers is on the rise. One reason for this is the lack of adequate coaching. Coaching drives higher agent engagement and motivation to outperform, however requires that supervisors develop a comprehensive quality management program. This paper offers best practices on how to develop a world-class quality management program.
Tags : 8x8, quality management, contact center, customer experience, employee productivity
     8x8 Inc.
By: 8x8 Inc.     Published Date: Aug 15, 2017
This paper outlines the difficult challenges faced by all businesses in creating exceptional customer experiences. And discusses the value of a contact center that supports all channels, disaster recovery and data analytics. Contact Centers today must manage cultural change throughout the organization to truly meet customers’ expectations. Read on to learn best practices for taking the lead in creating customer journeys that engender loyalty, delivers satisfaction, and drives revenues.
Tags : contact center, modern customer, customer engagement, customer experience, data analytics, disaster recovery
     8x8 Inc.
By: Acxiom Corporation     Published Date: Jun 20, 2014
Consumers demand – no, expect – marketers to deliver highly relevant communications. Yet, daily headlines about security and privacy keep them on guard about use of their personal information. How do you reconcile the personalization privacy paradox? Guest speaker, Forrester Research, Inc.’s Fatemeh Khatibloo and Bryan Throckmorton of Acxiom will offer fresh findings on customer expectations regarding privacy and examples of how companies are building transparency and trust – and differentiating themselves – with preference centers that put more control in the hands of customers.
Tags : acxiom, forrester research, privacy, personalization, personal information, marketing, personalization privacy, interactive marketing
     Acxiom Corporation
By: Adobe     Published Date: Jul 04, 2016
The multichannel campaign management (MCCM) market comprises vendors that seek to orchestrate company communications and marketing offers to customer segments across channels, such as websites, mobile, social, direct mail, call centers and email.
Tags : multichannel campaign management, campaign management, mccm, digital marketing, interactive marketing, web analytics, customer experience/engagement, email marketing services/software
     Adobe
By: Akamai Technologies     Published Date: Aug 17, 2017
The cloud is a network of servers housing data, software, and services. Cloud services are commonly accessed via the Internet, instead of locally in a data center. Businesses are increasingly relying on the cloud for cybersecurity for two key reasons: 1. Due to a changing threat landscape, there’s a need for more scale, accuracy, experience, and collective intelligence. These resources are out of reach internally for most organizations. 2. There are fundamental limits with on-premises hardware mitigation appliances and enterprise data centers for Distributed Denial of Service (DDoS) and web attack protection.
Tags : cloud security, scale, data center, ddos
     Akamai Technologies
By: ALE     Published Date: Jan 10, 2019
Departments of roads and highways around the world have begun to implement technology solutions to improve the safety of their highways, lessen congestion and manage traffic more efficiently. Intelligent Transport Systems (ITS), as these systems are known, require reliable, secure and scalable networks to link cameras, sensors, signage, signaling and vehicles to remote data centers and operation centers. These networks will be deployed in harsh environments and will pose their own unique challenges to operate, maintain and manage. In this application note, we will present the unique requirements of ITS networks and discuss how AlcatelLucent Enterprise products and technologies not only meet today’s ITS requirements, but are designed to grow and scale to meet tomorrow’s as well.
Tags : 
     ALE
By: Alert Logic     Published Date: Aug 25, 2014
The Security Operations Center (SOC) is where security data is transformed into an effective response to attacks. From investigating threats and scanning for vulnerabilities, to reverse-engineering malware and developing new security content to identify the latest threats, the SOC is a critical piece of the security puzzle. Learn how Alert Logic’s SOC operates to protect IT infrastructure from on-premises data centers to the cloud.
Tags : 
     Alert Logic
By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
Many businesses are adopting a multi-cloud infrastructure. However, managing data and communication between multiple cloud environments is often challenging and complex. Therefore, companies often try to find a technical partner that can help them. Companies with on-premise data centers need some type of interconnect to access their products and services hosted on the cloud. The traditional Virtual Private Network (VPN) connection method usually can’t meet enterprise speed,stability, security, and compliance requirements.This whitepaper describes the challenges that companies face when building dedicated connections between different cloud environments and how Alibaba Cloud’s Express Connect is the perfect solution for them
Tags : data center, cloud computing, networking, security, china, global expansion
     Alibaba Cloud SEA
By: Aligned Data Centers     Published Date: Nov 16, 2016
With Aligned Data Centers, you are in control of your data center. The paper that follow explains how.
Tags : data center, power, data center energy, power and cooling, data center management
     Aligned Data Centers
By: Allscripts     Published Date: Sep 16, 2014
Download this case study to learn how a network of Federally Qualified Health Centers (FQHCs) partners with Allscripts to improve overall clinical results, meet Meaningful Use and earn an estimated $6.3 million in incentive funding.
Tags : ehr replacement, electronic medical record replacement, electronic medical record, electronic health record, electronic health record replacement, ehr ambulatory practice, ehr physician practice, ehr practice
     Allscripts
By: Amazon Web Services     Published Date: Feb 01, 2018
At Amazon, we’ve been investing deeply in AI for more than 20 years. Machine learning (ML) algorithms drive many of our internal systems, and have formed the core of our customers' experience —from the path optimization in our fulfillment centers, and Amazon.com’s recommendations engine, to Echo powered by Alexa, and our new retail experience, Amazon Go. Our mission is to share our learnings and ML capabilities as fully managed services, and put them into the hands of every executive, developer, and data scientist.
Tags : machine learning, algorithms, interal systems, amazon
     Amazon Web Services
By: APC by Schneider Electric     Published Date: Feb 09, 2011
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices.
Tags : absolute, data protection, maitenance, ups, physical infrastructure, infrastructure, data loss protection, dlp
     APC by Schneider Electric
By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper explains how to quantify the electricity savings and provides examples of methods that can greatly reduce electrical power consumption.
Tags : apc by schneider electric, electricity usage, energy efficient data centers, power consumption, network infrastructure, total cost of ownership, tco
     APC by Schneider Electric
By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper describes the principles of a new, commercially available data center architecture that can be implemented today to dramatically improve the electrical efficiency of data centers.
Tags : apc by schneider electric, data center, power and cooling, infrastructure, electrical efficiency, data center architecture
     APC by Schneider Electric
By: APC by Schneider Electric     Published Date: Feb 15, 2011
This paper examines both methodologies and highlights the reasons why hot-aisle containment emerges as the preferred best practice.
Tags : apc by schneider electric, data center, hot-aisle containment, cooling system
     APC by Schneider Electric
By: APC by Schneider Electric     Published Date: Jan 21, 2016
This paper proposes standard terminology for categorizing the types of prefabricated modular data centers, defines and compares their key attributes, and provides a framework for choosing the best approach(es) based on business requirements.
Tags : cbs interactive, data, security, cloud
     APC by Schneider Electric
By: APC by Schneider Electric     Published Date: Jan 21, 2016
This paper discusses making realistic improvements to power, cooling, racks, physical security, monitoring, and lighting.
Tags : cbs interactive, server, data, cloud, security
     APC by Schneider Electric
By: Apstra     Published Date: Feb 21, 2019
Modern data centers based on hyperscale, leaf-spine switching architectures are growing so large and complex they are outstripping the capacity of operators to engineer, configure and manage these networks using traditional tools and techniques. As a result, data center operators are looking for new ways to automate workflows, maximize uptime and increase operational agility while reducing operating costs
Tags : acg, data center efficiency
     Apstra
By: Apstra     Published Date: Feb 21, 2019
The enterprise data center has undergone several major shifts since the introduction of computing as a business resource. Data centers have evolved from mainframes to client/server to virtual servers, and then to being “software defned,” and fnally to their current state of disaggregation. Today, we sit on the precipice of the next major data center transition—the evolution to an intent-based data center (IBDC) (Exhibit 1). Each transition saw the cost of computing decrease and the importance of the network increase, and each enabled organizations to boost the efciency of their data center operations and improve asset utilization—ultimately leading to a better experience for users
Tags : ibn, ibdc, data center infrastructure
     Apstra
By: Apstra     Published Date: Feb 21, 2019
IT organizations are facing new challenges as a result of digital transformation, widespread cloud and SaaS adoption, mobile proliferation and pervasive IoT deployments. They must build and operate their internal data centers to deliver high availability for mission critical applications, rapidly onboard new applications and scale capacity on demand – all within the mandate to be cost competitive with infrastructure as a service providers (IaaS) like AWS and Azure. They are architecting and building new Intent-Based Data Centers to deliver private cloud services to their internal and external customers.
Tags : saas, data center automation
     Apstra
By: Arbor Networks     Published Date: Jan 18, 2013
This Frost & Sullivan whitepaper provides an overview of the latest DDoS attack trends, and offers examples of how cloud service and hosting providers can use Arbor Networks solutions to protect their data centers from DDoS attacks and increase revenue by offering Arbor-based, managed DDoS protection services.
Tags : ddos, arbor networks, cloud services, protection, data center, ddosattack, hosting provider
     Arbor Networks
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