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By: FireEye     Published Date: Feb 28, 2014
Five Reasons Your Small or Midsize Business is a Prime Target for Cybercriminals
Tags : fireeye, persistent threats, advanced attacks, data centers, cyber-attacks, speed of detection, accuracy of detection, small businesses
     FireEye
By: FireEye     Published Date: Feb 28, 2014
Organizations face a new breed of cyber attacks that easily thwart traditional defenses. These advanced attacks are targeted. They are persistent. And they are devastatingly effective at breaching your systems and stealing your sensitive data. This paper examines: The limitations of existing security solutions; Several security architectures, including sandbox-based products; An architecture built from the ground up to truly protect against today's advanced attacks.
Tags : fireeye, persistent threats, advanced attacks, data centers, cyber-attacks, speed of detection, accuracy of detection, small businesses
     FireEye
By: FireEye     Published Date: Mar 05, 2014
If information is the lifeblood of today's digital economy, data centers are the heart. These mini-metropolises of silicon, metal, and cable are as essential to modern business as steel, motors, and coal were to the last great industrial revolution. In addition to their vital role in most business processes, data centers are the building blocks of emerging trends such as Big Data, global collaboration, and even bring-your-own-device (BYOD). The white paper describes: The widening gap between the offensive capabilities of today's cyber attackers and the weak traditional defenses deployed in most data centers; How organizations can better protect data centers.
Tags : fireeye, persistent threats, advanced attacks, multi-vector, multi-stage nature, combatting advanced attacks, cohesive threat vectors, correlated threat vectors
     FireEye
By: Fitbit     Published Date: Jan 28, 2019
Chronic disease is a major expense for America’s healthcare system. According to the Centers for Disease Control, 90 percent of the $3.3 trillion in U.S. healthcare spend is for chronic diseases. If appropriate steps aren’t taken to improve both prevention and treatment of such diseases, the Partnership to Fight Chronic Disease predicts that the projected total cost of chronic disease in America could tip the scales at $42 trillion by 2030. The most expensive conditions in terms of direct healthcare costs are diabetes, Alzheimer’s and osteoarthritis, and the three most common chronic conditions are hypertension, dyslipidemia and osteoarthritis.
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     Fitbit
By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
Tags : cloud, roi, contact center, crm, solution, technology, premise-based, storage
     Five9
By: Five9     Published Date: Aug 01, 2019
Today’s organizations compete on customer experience and this trend will define the shape and scope of contact centers well into the next decade. To deliver the level of seamless experiences that customers expect, contact centers will need to harness all the advantages technology can offer – specifically, the cloud – to create an “intelligent cloud contact center” that utilizes machine learning and real-time data analysis. So, step one is to move your contact center to the cloud. ASAP. Once you are operating a cloud contact center, the next step is to start leveraging everything this enables you to do. This is where the “Intelligent Cloud Contact Center” comes into play.”
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     Five9
By: Flexential     Published Date: Jul 17, 2019
In a data environment that’s become increasingly centralized by public cloud services, the “edge” is emerging as a critical solution for reducing latency for network-based services. Consumption habits of services and the need for analytics are shifting beyond core population centers, becoming local and even hyper-local within a region or city. As the online population continues to grow and new services emerge, the ability to handle data traffic securely – close to the customer or application – will become a common pattern for the new service evolution.
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     Flexential
By: FORTRUST     Published Date: Jul 07, 2015
Now that the technology sector as a whole is becoming increasingly user friendly, transparent and hands on, it makes sense for colocation data centers to offer a higher level of insight and transparency into their clients’ individual environments.
Tags : fortrust, colocation, dcim, data center infrastructure, data center operations
     FORTRUST
By: Fusion-io, Inc.     Published Date: May 27, 2014
Fusion---iodelivers the world's data faster. From e---commerce retailers to the world’s social media leaders and Fortune Global 500 companies, companies are improving the performance and efficiency of their data centers with Fusion---io technology. ioControl Hybrid Storage from Fusion---io is ideal for customers seeking to virtualize mission---critical workloads, deliver high performance VDI, and control efficient application acceleration across shared storage environments.
Tags : fusion-io, infrastructure, hybrid storage, i/o gap, flash storage, hybrid storage, hybrid san, hybrid flash array
     Fusion-io, Inc.
By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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     Gameffective
By: Gameffective     Published Date: Feb 26, 2019
Read this Microsoft case study about how Microsoft's Consumer Support Services - with its global network of support centers and thousands of agents - used digital motivation to drive agent performance and learning. Microsoft wanted new ways to recognize and reward agents while increasing their productivity. The focus was to change behaviors, develop skills, encourage sales, and drive outcomes. Microsoft identi?ed gami?cation as a solution to these needs. The company believed it could be more successful at encouraging and recognizing agents for positive outcomes through each customer interaction. Read the case study to learn how Microsoft: Increased productivity through gamification Drove agent performance with rewards, to change behaviors and business outcomes Improved agent knowledge and ability to apply the new information learned.
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     Gameffective
By: Gameffective     Published Date: Feb 26, 2019
Comdata Group is one of the world's largest business process outsourcing (BPO) providers. It operates hundreds of call-centers around the globe, with tens of thousands of employees offering, a variety of services, including sales and customer service. In a competitive BPO market, Comdata was looking for ways to increase the productivity and efficiency of its agents. It looked for a unified solution that would successfully engage employees, drive higher accountability and better focus them on their performance. Using Gameffective's platform, Comdata deployed gamified, real-time performance management. This process provides employees with the ability and motivation to self-track their performance against goals and benchmarks, and offers just-in-time coaching based on their needs. The results were impressive: 12% increase in sales per hour, and significant reductions in both new-hire learning curves and in ongoing training time. Read the case study to learn how Comdata: Increased emp
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     Gameffective
By: GE Healthcare     Published Date: Aug 27, 2015
Children’s Mercy is not only one of the nation’s top pediatric medical centers, they have a strategy that improves organizational profitability in the face of constant change – all while delivering world-class care for their patients. Children’s Mercy accomplished what many have tried: integrating hospital and ambulatory revenue cycle activities with complete integration of all processes on a single IT platform.
Tags : centricity business, financial management, revenue cycle, hospital billing, hospital finance, patient billing, rcm, episodic payment
     GE Healthcare
By: Genesys     Published Date: Jun 07, 2013
A look at how investing in the right contact center solution can help transform your enterprise and enhance your business outlook.
Tags : contact centers, customer service, solution, technical, technology, drive business, strategy
     Genesys
By: Genesys     Published Date: Jun 10, 2013
SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs.
Tags : session initiation protocol, sip, acd automatic call distribution, contact centers, voice, technology, customer service, solution
     Genesys
By: Genesys     Published Date: Jun 11, 2013
Your new all-in-one contact center should include all of the tools needed to support efficient and effective customer service. Great contact center solutions allow you to do more with less; less IT time to deploy and monitor; less agent time to answer and resolve customer requests; and less administrator frustration as they try to adjust resources to meet operational demand.
Tags : contact centers, customer service, solution, technical, technology, drive business, voice, strategy
     Genesys
By: Genesys     Published Date: Jun 20, 2013
The right contact center is a business advantage, because delivering exceptional service to your customers improves their satisfaction and loyalty, and results in increased revenues. The right contact center can also reduce TCO by reducing the need for IT support and replacing inflexible voice-only ACDs that have become expensive to maintain across one or many sites.
Tags : contact centers, customer service, solution, technical, technology, drive business, voice, strategy
     Genesys
By: Genesys     Published Date: Oct 16, 2013
The existing upgrade paths from legacy PBX and ACD suppliers make it difficult for contact center executives to contemplate the future of customer service on their own terms. If your ACD-based contact center has become a road block for adding capacity or adding channels such as social media and mobile, you might want to think about making the switch to a SIP-based contact center solution. SIP delivers two important advantages over legacy switching: 1. SIP is based on open standards, so you can choose hardware and software that is best suited for your environment. 2. SIP’s capability extends beyond voice to new media types such as mobile, social media and video. SIP-based contact centers provide a roadmap to sophisticated features without the complexity and expense of traditional proprietary ACDs. Learn more about how to build the next-generation customer service platform.
Tags : contact center, customer service, social media, mobile, sip, technology solution, technology
     Genesys
By: Genesys     Published Date: Oct 16, 2013
Earlier this year, Gartner released the 2013 Magic Quadrant for Call Center Infrastructure, an annual report that analyzes call center infrastructure vendors for completeness of vision and ability to execute. Explore and compare contact center solutions from today's top vendors and decide which solution is right for you. This is the fifth consecutive year that Genesys has been named a worldwide Leader for Contact Center Infrastructure. The Genesys Customer Engagement platform (referred to as the Customer Interaction Management or ‘CIM’ platform in the report), is the industry’s most complete platform on which companies can deploy an all-in-one, end-to-end scalable contact center Get the 2013 Gartner Magic Quadrant for Contact Center Infrastructure now!
Tags : contact centers, business value, functions, applications, inbound, outbound calling, social media analytics, integration tools
     Genesys
By: Genesys     Published Date: May 10, 2016
Most contact centers now allow customers to interact through non-voice, digital channels, but still monitor performance only in voice.
Tags : genesys, nemertes, omnichannel, contact center, metrics, customer experience
     Genesys
By: Genesys     Published Date: Jun 06, 2017
Interactive Intelligence, a Genesys company, Named a Leader 2 years in a Row
Tags : gartner report, magic quadrant, genesys, contact centers, contact center as a service, cloud contact center solutions, cloud soulutions
     Genesys
By: Genesys     Published Date: Jun 07, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : genesys, ovum report, technology infrastructure, technology infrastructure deployment, contact centers, contact center platforms, cloud
     Genesys
By: Genesys     Published Date: Jul 19, 2017
Contact Center Interaction Management for Midsize AND Large Contact Centers
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
By: Genesys     Published Date: Jul 24, 2017
Read this eBook. It deep dives into the top 10 myths of omnichannel customer engagement.
Tags : customer engagement, call centers, contact center, omnichannel, customer engagement
     Genesys
By: Genesys     Published Date: Nov 17, 2017
This eBook focuses on two profiles for small contact centers, small business and small of large - a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realize a return on investment in as little as three months!
Tags : ebook, contact centers, cloud, customer experience
     Genesys
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