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By: Citrix Online     Published Date: Jul 01, 2010
This new SPI white paper provides guidance on developing an effective strategy for monitoring, measuring and managing your professional services organization.
Tags : citrix online tech, monitoring, measurement, key performance indicators, kpi, tco
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Tags : citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new smith+co white paper explores the importance of the customer experience and the role of technology in creating, nurturing and strengthening customer relationships with every single interaction.
Tags : citrix online tech, support center, customer experience management, contact center, crm
     Citrix Online
By: Citrix Online     Published Date: Jul 01, 2010
This new white paper explores the strategic role first-contact resolution plays in support environments, provides best practices for optimising performance and outlines steps for achieving consistent FCR.
Tags : citrix online tech, best practices, first-contact resolution, performance driver, fcr, support centre, tco, problem management
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
Tags : citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
When a workplace disruption hits, you need to act fast to ensure your employees are safe, keep them informed and maintain productivity. This new Forrester white paper explores the critical role that the help desk should play in your organization's business continuity planning.
Tags : citrix, business operations, workforce management, recovery, it operations, help desk, critical path, call centers
     Citrix Online
By: Citrix Online     Published Date: Aug 09, 2010
Browse through the tips that follow-there's a lot of wisdom here that should boost your professional services revenues significantly.
Tags : citrix online, roi, business management, professional services
     Citrix Online
By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
Tags : citrix online technology, remote support, remote access
     Citrix Online
By: Citrix Online     Published Date: Jun 28, 2009
Terms like Facebook, Twitter, wikis and blogs are a recent addition to mainstream vocabulary. And now it seems like everyone is fluent in the language of social media - including your prospects and customers.
Tags : goto meeting, social media, citrix, customer support, training, marketing, ebook, facebook
     Citrix Online
By: Citrix Online     Published Date: Jun 23, 2009
This new Quantum Leap Marketing white paper explores how to effectively market and sell services with Webinars so that you get even more mileage out of your services marketing budget.
Tags : quantum, webinar, citrix, sales leads, prospects, marketing budget, loyalty, sales generation
     Citrix Online
By: Citrix Online     Published Date: Jun 02, 2009
Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency.
Tags : engage, gtm, goto meeting, citrix online, webinars, presentations, travel, presenter
     Citrix Online
By: Citrix Online     Published Date: Jul 02, 2009
Webinars have become a powerful, cost-effective way for marketers to reach prospects and customers. However, many attendees exit before the Webinar's conclusion due to easily avoidable presentation turnoffs.
Tags : webinar, webinars, presentation, presentations, cmp, marketing sherpa, turnoffs, citrix online
     Citrix Online
By: Citrix Online     Published Date: Oct 17, 2008
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results.
Tags : best in class, webinar, management practice, b2b, business to business, webinars, effectiveness, sales
     Citrix Online
By: Citrix Online     Published Date: Mar 25, 2009
Providing exceptional service to more than 1,000 clients and wooing thousands of prospects was a costly endeavor for Business Fitness, a consulting firm specializing in business efficiency. The company desperately needed a cost-effective tool to help it educate, nurture and convert leads to happy customers without racking up frequent flyer miles.
Tags : gotowebinar, gotomeeting, go to meeting, gtm, gtw, citrix, sales tools, marketing tools
     Citrix Online
By: Citrix Online     Published Date: Sep 03, 2009
Setting the tone for your Webinars is crucial, from initial promotion efforts all the way through delivery of content and post event follow-up. How you interact with your prospects will determine whether they advance along the sales cycle or lose interest.
Tags : webinar, web analytics, lead generation, leads, sales, conversion, conversion rate, webinar
     Citrix Online
By: Citrix Online     Published Date: Sep 03, 2009
Presenting online is a completely different ballgame from presenting in person. Sure, you don't have to fret about what to wear or if you're going to trip on stage, but you do have to worry about how to engage, interact, involve and understand your audience; all while you cannot even see them!
Tags : webinar, web analytics, lead generation, leads, sales, conversion, conversion rate, citrix
     Citrix Online
By: Citrix Online     Published Date: Sep 03, 2009
Struggling to determine the impact of your lead-generation efforts? Making blind marketing decisions and hoping for the best? Cross your fingers no more!
Tags : roi, retun on investment, webinar, lead gen, lead generation, marketing decisions, sales leads, budget
     Citrix Online
By: Citrix Online     Published Date: Apr 06, 2009
Today, stakeholders and projects pepper the globe. Successfully navigating the project lifecycle - from risk management and estimating to managing scope and facilitating knowledge transfer - now requires a different recipe.
Tags : citrix, project management, project lifecycle, risk management, managing scope, risk, collaboration, projects
     Citrix Online
By: Citrix Online     Published Date: Apr 08, 2009
There's no "one size fits all" when it comes to telecommuting. This new Forrester white paper explores how implementing best practices to create a telecommuting program and standardized policy significantly reduces operational costs and increases employee productivity - a winning combination in a tough economy.
Tags : telecommuting, citrix, forrester, telecommute, employee productivity, citrix, human resources, travel
     Citrix Online
By: Citrix Online     Published Date: Feb 28, 2008
Virtual meetings are all the rage these days. More workers are mobile, the marketplace is global and technology seamlessly links people and places like never before. But to ensure that your virtual meetings are productive, you've got to do a little fine-tuning.
Tags : virtual meeting, citrix, telecommuting, collaboration, travel, expense, two way communication
     Citrix Online
By: Citrix Online     Published Date: Oct 09, 2008
By 2011, the mobile workforce in the U.S. is expected to reach 120.1 million people. Embracing this trend is more of a question of "how" rather than "if": How will you measure, manage and build relationships with increasingly distributed teams and workers?
Tags : collaboration, mobile workforce, mobile workers, expense, travel, citrix online, citrix, communications
     Citrix Online
By: Citrix Online     Published Date: Dec 08, 2008
By 2011, IDC expects mobile workers to make up 73 percent of the total U.S. workforce. Whether mobile employees are out in the field or at home, sitting in a satellite office or constantly on the go within a corporate campus environment, they're going to need an effective way to stay connected and productive.
Tags : collaboration, mobile workforce, mobile workers, expense, travel, citrix online, productivity management, web conferencing
     Citrix Online
By: Citrix Online     Published Date: Apr 28, 2009
COCC, a leading provider of technology services for community banks and credit unions, needed a way to reach distant customers without increasing travel costs. That's when COCC decided to try online meeting technology.
Tags : collaboration, mobile workforce, mobile workers, expense, travel, citrix online, citrix, collaborative
     Citrix Online
By: Citrix Online     Published Date: Nov 17, 2010
This report documents hands--on testing of server virtualization technology from Citrix with a focus on manageability, consolidation, and cost effectiveness.
Tags : citrix xenserver, enterprise data center, server virtualization, consolidation, cloud computing environment, xencenter management console
     Citrix Online
By: Citrix Online     Published Date: Feb 24, 2011
Last chance to register: learn how to get your desktop virtualization started at at a special eventonline broadcast.
Tags : citrix, live event, virtual desktop, desktop virtualization, mobile device, best practice
     Citrix Online
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