RSS feed Get our RSS feed

News by Topic

cloud based

Results 351 - 375 of 1041Sort Results By: Published Date | Title | Company Name
By: FinancialForce     Published Date: Aug 20, 2019
Not all cloud models are created equal The Professional Services industry has seen steady year-on-year growth and this has prompted many services organisations to adopt a cloud based approach as they look to streamline business processes and improve profitability. With this in mind we've identified the top 6 Questions to Ask About Cloud Professional Services Automation (PSA) and how it can help solve many common business challenges. Download this guide and get insight into:
Tags : 
     FinancialForce
By: Five9     Published Date: Jan 29, 2013
Get the contact center infrastructure that will do the very most for your organization, at the best price, by following this timely roadmap.
Tags : contact center, call center, infrastructure, rfi, rfp, call center, contact center, cloud
     Five9
By: Five9     Published Date: Jan 30, 2013
In this report, we’ll examine the strategy of migrating from premises- to cloud-based contact center software solutions—why it makes sense for some organizations, what to consider, and how a few real-world migration efforts have fared.
Tags : call center, contact center, cloud, saas, ivr, customer service. voip, cloud-based, agents
     Five9
By: Five9     Published Date: Apr 29, 2013
Some argue that a single enterprise provisioning applications to their own operations from an owned and operated data center is cloud.
Tags : five9, cloud, cloud computing, on-premises deployments, cloud application, cloud-based applications
     Five9
By: Five9     Published Date: Apr 29, 2013
NJ 2-1-1 is a free phone number and online database that connects New Jersey residents quickly and effectively to community resources and emergency information. It is part of a growing national model that provides 190 million Americans in all 50 states.
Tags : five9, cloud, cloud computing, cloud-based contact center, contact center software, hurricane sandy
     Five9
By: Five9     Published Date: Apr 30, 2013
DirectBuy is a wholesale-direct seller of consumer products and services.
Tags : five9, cloud computing, cloud-based contact center, directbuy
     Five9
By: Five9     Published Date: Aug 16, 2013
Six out of ten contact centers projected to have a cloud-based contact center deployed by the end of 2013. Why? Ultimately, because it will help them be more responsive to their customers, without the prohibitive costs of carrying enough premise-based technology to cover demand spikes. In this concise analysis of two recent contact center executive surveys, Aberdeen Group analysts discuss how cloud-based infrastructure enables contact centers to excel in key activities including center activity reporting, agent performance feedback and more.
Tags : cloud, roi, contact center, crm, solution, technology, premise-based, storage
     Five9
By: Five9     Published Date: Jun 14, 2019
If you’re already operating a cloud contact center, you may skip this section and jump to the Intelligent Cloud Contact Center below. But, if you’re still on-prem and starting to wonder and envision just what a cloud contact center could do for you, here are some things to consider. Today’s consumers are loyal not to organizations, but to the experience they have – moment by moment – with an organization. That means loyalty is always based on the present experience. Dimension Data reports that 88 percent of companies believe customer experience (CX) is a competitive differentiator.1 At the forefront of this is customer care.
Tags : 
     Five9
By: Five9     Published Date: Aug 01, 2019
It’s become abundantly clear that the cloud is no longer the future— but the new normal. Enterprises rely on cloud computing for web-based meetings, email, file sharing, and more every day to reduce costs and administrative burdens while enhancing productivity. With the wealth of benefits to be gained by moving to the cloud—including speed of deployment, cost-efficiencies, and easy scaling—it’s no wonder the shift toward all things virtual has been so pervasive and swift. What’s more, as the cloud has matured, the potential drawbacks that once made enterprises hesitant to make the move are disappearing. Security is now robust, application integration happens with ease, and reliability is a given, not a question mark. So now that the cloud has become not just viable, but essential, to stay competitive in a rapidly changing world, it’s time to explore how the cloud can significantly improve your contact center operations and guest experiences. This paper will provide one compelling r
Tags : 
     Five9
By: Flexential     Published Date: Jul 17, 2019
In a data environment that’s become increasingly centralized by public cloud services, the “edge” is emerging as a critical solution for reducing latency for network-based services. Consumption habits of services and the need for analytics are shifting beyond core population centers, becoming local and even hyper-local within a region or city. As the online population continues to grow and new services emerge, the ability to handle data traffic securely – close to the customer or application – will become a common pattern for the new service evolution.
Tags : 
     Flexential
By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
     Forcepoint
By: Forcepoint     Published Date: May 14, 2019
All Clouds are not Equal Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Things are not as they used to be in the enterprise. Today’s employees are mobile, they’re storing and accessing data in cloud apps, and are in disparate networks. While the present-day digital world has changed, the objective of data protection has not: you must still ensure the security of your critical data and intellectual property without impacting an employee’s ability to do their job. The key is to gain visibility into user interactions with data and applications. Once this is achieved, you can apply a level of control based on the specific user’s risk and the sensitivity or value of the data. An organization’s data protection program must consider the human point — the intersection of users, data and networks. Enterprises must remain vigilant of data as it moves across hybrid environments and highlight the users who create, touch and move data who may pose the greatest risk to an organization.
Tags : 
     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
In today’s average large enterprise, more than 1,000 cloud applications may be in use—whether sanctioned or unsanctioned by IT. But traditional security technologies can’t adequately address the inevitable security and compliance challenges that follow. The Cloud Access Security Broker (CASB) is an emerging security technology that specifically addresses the data protection challenges and other associated threats that come with the cloud. Based on results from an in-depth survey of decisions makers and influencers with CASB deployment experience, this Osterman Research whitepaper: Analyzes the core drivers behind CASB adoptions Provides guidance in how to demonstrate need for CASB technology in a particular organization Identifies features and functionality to consider when evaluating CASB solutions
Tags : 
     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
When it comes to connecting remote offices and employees, traditional distributed networks can't handle the new wave of cloud-based applications that are driving increasing speed and innovation across the enterprise. If you want to make sure that your network resources are being used more efficiently, this eBook will show you how using direct-to-cloud connectivity and scaling site-to-site with on-demand VPNs can reduce downtime and decrease complexity—ultimately saving you money.
Tags : 
     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
Today’s organizations turn to the cloud for all types of productivity-gaining tools – including security. Features such as security for mobile users and data loss protection are key, but it’s also important to separate fact from fiction when looking at the infrastructure of the provider. This ebook helps you consider the importance of: Data center locations Security controls, data privacy, availability, reliability, and performance What your organization or agency actually needs Download the ebook to discover five common misconceptions about cloud-based security infrastructure, and what you should really be looking for in a cloud-based security solution.
Tags : 
     Forcepoint
By: Frontrange     Published Date: Mar 13, 2013
Many IT organizations are excited about the prospects of incorporating Cloud-based technologies into their present/future vision. Download this whitepaper and learn how you can leverage Cloud services for increased resiliency and efficiency.
Tags : it service management, itsm, service desk, service catalog, service management software, mobile service management, cloud itsm, service manager
     Frontrange
By: GE Healthcare     Published Date: Feb 23, 2015
A strong healthcare cloud platform enables seamless communication among clinicians, patients, administrators, and medical equipment to create a dynamic and flexible care network.
Tags : cloud integrated solution platform, disater recovery, cloud store, cloud archive, cloud vna, dicom cloud storage
     GE Healthcare
By: GE Healthcare     Published Date: Jun 09, 2015
A strong healthcare cloud platform enables seamless communication among clinicians, patients, administrators, and medical equipment to create a dynamic and flexible care network.
Tags : healthcare, cloud-based integrated solutions, dynamic care network, modernization, cloud technology, cloud-centric healthcare technology
     GE Healthcare
By: Genesys     Published Date: May 10, 2016
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : call center, cloud call center, cloud contact center, ovum, genesys, cloud, ownership, contact center
     Genesys
By: Genesys     Published Date: Jun 07, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : genesys, ovum report, technology infrastructure, technology infrastructure deployment, contact centers, contact center platforms, cloud
     Genesys
By: Genesys     Published Date: Jul 19, 2017
A Look at the Five-Year Cost Comparisons for Technology Infrastructure Deployment
Tags : genesys, contact center infrastructure, cci, contact center engagement, cec
     Genesys
By: Genesys     Published Date: Feb 22, 2018
Is Your IT Team Ready to Enable Digital Transformation? Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It’s up to IT to build the foundation for this digital transformation—and increasingly, it’s cloud-based. Make sure your IT team is on track to deliver. An omnichannel contact center platform gives you a single, integrated view of the entire customer journey. And as a cloud-based solution, IT has the flexibility to deploy advanced features fast and cost-efficiently. Read this white paper from Frost & Sullivan for a pragmatic approach to: • Identify process changes and goals with lines of business • Benchmark your current infrastructure and technology gaps • Consider cloud omnichannel solutions for easier deployments and simple scalability
Tags : frost & sullivan, customer engagement, contact center, omnichannel
     Genesys
By: Genesys     Published Date: Feb 27, 2018
With all the options in the rapidly changing marketplace for cloud-based contact centers, it’s a challenge to find the right solution for your business. Easily compare the leading contact center solution vendors in the Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017-18, based on their ability to offer full voice call routing and multichannel customer service in the cloud. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world. Read the Ovum Decision Matrix to: • Compare cloud contact center solutions based on the strength of their technology platforms • Contrast vendors on their ability to handle multichannel customer interactions and connect with customer and company data through analytics • Understand each vendor’s market impact and why Genesys was chosen as a leader
Tags : ovum, multichannel cloud contact center, contact center, decision matrix
     Genesys
Start   Previous    8 9 10 11 12 13 14 15 16 17 18 19 20 21 22    Next    End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics