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By: Aberdeen Group     Published Date: Apr 12, 2011
This research brief looks at the role of EV SSL Server Certificates in providing end-users with a higher level of assurance of a legitimate web site, and in increasing their confidence in the security of conducting online transactions.
Tags : aberdeen, ev ssl server certificate, extended validation, key management solution, encryption, security investment, scg, ssl
     Aberdeen Group
By: Adobe     Published Date: Nov 02, 2018
Every day, demanding customers, unforeseen competition, and disruptive new technologies hammer home that we have entered the age of the customer, where established business operations no longer work. Yet, most marketing functions still rely on decades-old methods that undermine their ability to create post-digital brand experiences and help their firms become customer-focused. Smart CMOs recognize that it is time to pivot their marketing function around the customer, rather than transactions, sales, their brand, or day-to-day operations. In March 2018, Adobe commissioned Forrester Consulting to evaluate the link between email innovation and customer obsession. To explore this topic, Forrester conducted an online survey with 256 US consumers who use personal email and 260 marketing technology and strategy decision makers at US companies with 500 or more employees. We found that email marketing can provide a way to launch customer-obsessed marketing at organizations. In fact, companies t
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     Adobe
By: Adobe     Published Date: Sep 28, 2016
As the digital landscape evolves, marketing channels become more complex. That means that personalizing advertising campaigns across every channel is becoming even more crucial. Read Cross Channel Advertising with AMO to learn how managing advertising campaigns programmatically lets you deliver unique customer experiences while giving you the control and insight you need. Download our report to learn more about: • Search marketing standards across the US and UK in 2015 • The recent shift of consumer transactions on mobile devices • The next big trend in ad spend
Tags : adobe, cross channel, cross channel advertising, advertising, marketing, marketing channels, digital, emerging marketing
     Adobe
By: Arm Treasure Data     Published Date: Oct 17, 2018
What does it take to succeed in today’s hypercompetitive and hyperconnected digital economy? Keep reading to find out.
Tags : arm treasure data, treasure data, customer data, data insights, customer intelligence, customer engagement, customer transactions, web analytics
     Arm Treasure Data
By: CA Technologies     Published Date: Jul 13, 2015
Issuers need to balance eCommerce payment transaction security and a smooth customer checkout experience. The crux of the matter is how to provide a seamless checkout experience for legitimate customers so they won’t abandon their transaction or use a different form of payment while at the same time stopping illegitimate attempts to transact. The use of behavior-based authentication to determine which transactions should be impacted by requiring the customer to go through additional means of authentication is critical for reducing customer friction while creating better assurance that the transaction is legitimate. Rules are an important component when providing this risk- and behavior-based authentication. When models are added, and used to guide the application of risk-based rules, the impact upon illegitimate authentication attempts can be greatly increased while the impact on legitimate customers is decreased, providing a better experience for the cardholder and loss reduction for
Tags : ecommerce, 3dsecure, risk analytics, behavioral
     CA Technologies
By: CA Technologies     Published Date: Aug 21, 2017
By necessity, every company is now a software company. By 2017, two-thirds of customer service transactions will no longer require the support of a human intermediary. That means that if you haven’t already done so, you must adapt your business model to meet the needs of online customers. Failure to do so will put you at a severe competitive disadvantage. And chief among those demands is that you provide an exceptional user experience. App speed, reliability and ease of use are the new currency in this fast-changing landscape. In fact, app characteristics such as convenience and the ability to save users time can enhance brand loyalty by 60 percent or more.
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     CA Technologies
By: CA Technologies     Published Date: Aug 22, 2017
Effectively supporting these new business demands has become more complex and challenging. The increased use of mobile devices alone is driving exponential growth in transaction volumes. A customer pushes a button on his or her cell phone, for example, to check a bank balance. That single transaction triggers a cascade of transactions as the request is validated and data is accessed, retrieved and then sent back to the customer.
Tags : storage, systems, network, applications, data, automation, ca technologies
     CA Technologies
By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
Tags : cloud computing, cisco, contact center, best practices, cloud network
     Cisco
By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
Companies rely on an expanding set of applications to compete in today's rapidly evolving business environment: - They rely on a fast-growing array of applications and devices (email, collaboration tools, and smartphones/tablets) to communicate and conduct business with customers and business partners. - They are creating, collecting, and repurposing large, unstructured data sets in life sciences, geophysics, media, and manufacturing. - They are collecting, storing, and analyzing more social and sensor-generated data about environments, products, customers, and transactions. The promise of better and faster data-driven decision making based on all this information is pushing big data and analytics (BDA) technology to the top of executive agendas. To succeed, CIOs must place a laserlike investment focus on datacenter solutions that allow them to deliver scalable, reliable, and flexible infrastructure for fast-growing BDA environments. Read more to learn how!
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     Cisco
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
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     Cisco
By: Clickatell     Published Date: May 20, 2008
To attract and retain customers, financial institutions today must be able to provide customers with real-time, reliable information about their bank accounts and transactions, no matter where they are located. Anywhere access to actionable account information helps customers control their finances, fight fraud, and conduct their lives more efficiently.
Tags : clickatell, location based services, mobile marketing
     Clickatell
By: CradlePoint     Published Date: May 17, 2016
This global corporation of quick service restaurants has about 17,500 locations serving millions of customers each day with concepts including popular pizza, chicken, and Tex-Mex chains. Most of the restaurants are on a wired network with Cisco routers, the main function of which is to process credit card purchases. With so many transactions taking place every day, the corporation decided to invest in a wireless failover system to guarantee uninterrupted connection. After careful consideration, the corporation chose Cradlepoint to provide “four-nines” (99.99% or better) connectivity via 3G/4G/LTE or wireless backup. - See more at: https://cradlepoint.com/success_stories/quick-service-restaurant-chain#sthash.ODr3J5uT.dpuf
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     CradlePoint
By: CrowdTwist     Published Date: Dec 02, 2015
This e-book offers 41 loyalty marketing ideas to help you keep customers engaged with your brand beyond transactions and develop more rewarding relationships.
Tags : crowdtwist, customer loyalty, social media marketing, brand awareness, mobile marketing, customer experience, social media, interactive marketing
     CrowdTwist
By: CrowdTwist     Published Date: Sep 07, 2016
Explore 45 loyalty marketing ideas that will keep customers connected to and engaged with your brand beyond transactions.
Tags : crowdtwist, loyalty, loyalty marketing, marketing, customer engagement, loyalty programs, emerging marketing, customer experience/engagement
     CrowdTwist
By: Dell EMC     Published Date: Oct 08, 2015
To compete in this new multi-channel environment, we’ve seen in this guide how retailers have to adopt new and innovative strategies to attract and retain customers. Big data technologies, specifically Hadoop, enable retailers to connect with customers through multiple channels at an entirely new level by harnessing the vast volumes of new data available today. Hadoop helps retailers store, transform, integrate and analyze a wide variety of online and offline customer data—POS transactions, e-commerce transactions, clickstream data, email, social media, sensor data and call center records—all in one central repository.
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     Dell EMC
By: DocuSign     Published Date: May 29, 2014
Few business processes are as security sensitive as those involving electronic signatures. eSignature transactions routinely contain information that is critical to you, your business, and your customers. This information may include personally identifiable Information (PII), pricing details, proprietary business terms, intellectual property, and more. That is why DocuSign’s number one priority is customer security. DocuSign leads the industry in designing and delivering the most secure digital transaction solution available.
Tags : docusign, security, esignatures, personally identifiable information, pii, customer security, digital transactions
     DocuSign
By: DocuSign     Published Date: Aug 17, 2016
Hundreds of sales organizations are already actively using DocuSign to streamline their operations and accelerate deal processing and closing. And for good reason: 56% for your customers expect digital transactions. DTM is the only way to deliver it.
Tags : docusign, client satisfaction, technology, sales, digital transaction management
     DocuSign
By: DocuSign     Published Date: Apr 24, 2018
"In April 2016, the Department of Labor (DOL) released its final rule regarding financial and fiduciary disclosures. Many firms are in the early stages of assessing the rule’s impact, sorting through legal interpretations, and preparing for regulatory compliance. To understand who’s affected, what’s changed, and the impact to your business, read the white paper to learn how DocuSign can help you digitize your document agreements and: • Satisfy compliance requirements by enabling you to automate disclosures with a tamper-proof audit trail. • Delight your customers by providing a greatly improved user experience compared to paper-based document transactions. • Meet critical deadlines with rapid implementation using DocuSign’s SaaS-based solution."
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     DocuSign
By: DocuSign UK     Published Date: Aug 08, 2018
"Many financial services firms have automated the vast majority of key processes and customer experiences. However, the “last mile” of most transactions – completing the agreement– far too often relies on the same inefficient pen-and-paper processes of yesteryear. Digitising agreements using DocuSign lets you keep processes digital from end to end. Completing transactions no longer requires documents to be printed and shipped, and re-keyed on the back end. Read the whitepaper to learn how leading financial services organisations use straight-through processing by automating the last mile of business transactions to: - Speed processes by 80% or more, often going from days or weeks to just minutes - Reduce NIGO by anywhere from 55% to 93% - Achieve a 300% average ROI "
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     DocuSign UK
By: Dynatrace     Published Date: Jul 29, 2016
Gap free data helps you create and manage high-performing applications that deliver flawless end-user experience and customer loyalty. To be gap free, you must capture data from every single method in your application infrastructure, end-to-end, including timing and code-level context for all transactions, services and tiers, and make the data available for analysis. This eBook gives you technical and business case details that will show you why gap free data is a critical part of your application management strategy.
Tags : dynatrace, gap free data, applications, application performance, development, devops, application infrastructure, application performance management
     Dynatrace
By: E-SignLive by Silanis     Published Date: Oct 02, 2013
An introduction to electronic signature technology for banks: What it is, why you need it, how it works and who in the banking industry is using e-signature solutions to automate customer-facing transactions. This guide answers common questions, shares ROI metrics and outlines best practices based on 20 years of transforming business processes and customer experience with electronic signatures.
Tags : banking, financial services, credit unions
     E-SignLive by Silanis
By: Entrust Datacard     Published Date: Apr 26, 2017
Research in the SSL/TLS security market points to a growing need for securing web applications with high assurance certificates issued by a reputable Certification Authority (CA). The integrity of the CA and the extended services offered through a certificate management platform (CtaaS) can produce a truly secure IT environment for website transactions according to industry analysts, Frost & Sullivan, in their in-depth analysis, SSL/TLS Certificates Market, Finding the Business Model in an All Encrypt World. Organizations want to avoid the negative publicity associated with security breaches and customers want to be assured of data protection when making online transactions. In this condensed report, catch the highlights of current industry trends and the ever important need to secure your server with a reputable CA.
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     Entrust Datacard
By: Entrust Datacard     Published Date: Mar 24, 2017
Research in the SSL/TLS security market points to a growing need for securing web applications with high assurance certificates issued by a reputable Certification Authority (CA). Organizations want to avoid the negative publicity associated with security breaches and customers want to be assured of data protection when making online transactions.
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     Entrust Datacard
By: Fiserv     Published Date: Nov 06, 2017
The right kind of insurtech can modernize the financial close, freeing up time, money and resources so businesses can focus on strategic efforts and specific customer needs. Reconciliation of transactions and accounts across large organizations is one area where automation and digitization can have a major impact on the balance sheet. In the article, Not Ready for Insurtech? Here’s Proven Automation You Can Use Now!, learn how one of the top ten major insurance carriers has used digitization for the past decade to streamline their reconciliation efforts - saving time and money - while increasing their bottom line.
Tags : insurtech, financial automation, financial close, insurance reconciliation, insurance bottom line, insurance automation, digitization, digitalization
     Fiserv
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