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By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: Act-On     Published Date: Jan 08, 2015
Ad Age, BtoB, and Act-On deliver the results of research into the factors of successful lead-generation strategies and tactics, with findings and recommendations most pertinent to the SMB marketer and sales director.
Tags : act-on, lead generation, management, smb, research, ad age, btob, internet marketing
     Act-On
By: ActivPlant     Published Date: Jun 22, 2008
For complex manufacturing environments, OEE (Overall Equipment Effectiveness) falls short when it comes to delivering improvements in productivity. That's because OEE tools were originally developed to measure the performance of stand-alone equipment or the total output of a particular line. Today's enterprises need more. This paper describes an evolution in thinking: focusing on product flow through the process.
Tags : equipment, scm, manufacturing, productivity, output, line output, volume, product lifecycle management
     ActivPlant
By: Adobe     Published Date: Jul 08, 2015
Marketers use A/B testing to deliver the most optimized and targeted experiences for their customers. Sometimes marketers encounter pitfalls that produce misleading findings, which lead to less efficient offers and lower conversion rates. Read Nine Common A/B Testing Pitfalls and How to Avoid Them to: -Recognize the nine most significant A/B testing pitfalls -Discover the five steps to gain better testing results -Gain a deeper understanding of test results
Tags : test, target, business objectives, segmentation, pitfalls, marketing software, crm solutions/software, business intelligence
     Adobe
By: Adobe     Published Date: Sep 20, 2016
Marketers use A/B testing to deliver the most optimized and targeted experiences for their customers. Sometimes marketers encounter pitfalls that produce misleading findings, which lead to less efficient offers and lower conversion rates. Read Nine Common A/B Testing Pitfalls and How to Avoid Them to: Recognize the nine most significant A/B testing pitfalls Discover the five steps to gain better testing results Gain a deeper understanding of test results
Tags : adobe, ab testing, marketing, marketer, targeted marketing, emerging marketing, marketing research, traditional marketing
     Adobe
By: Adobe     Published Date: Sep 28, 2016
Five years ago, the mobile revolution was in its adolescence. Now, it’s in the midst of a growth spurt, and it’s developing faster than ever. To keep up, you need to deliver customer-winning mobile experiences that drive loyalty for your brand. And the key for achieving this is mobile maturity. Our report outlines survey results from marketing and IT decision makers who share how they’re using mobile today. Read the report ‘Mobile is the strategy’ to learn: • The four components of the mobile maturity lifecycle • Why mobile apps are crucial to a successful mobile strategy • The role analytics plays in reaching mobile maturity
Tags : adobe, mobile, mobile strategy, marketing, mobile maturity, mobile apps, analytics, emerging marketing
     Adobe
By: Amazon Web Services     Published Date: Sep 05, 2018
Big data alone does not guarantee better business decisions. Often that data needs to be moved and transformed so Insight Platforms can discern useful business intelligence. To deliver those results faster than traditional Extract, Transform, and Load (ETL) technologies, use Matillion ETL for Amazon Redshift. This cloud- native ETL/ELT offering, built specifically for Amazon Redshift, simplifies the process of loading and transforming data and can help reduce your development time. This white paper will focus on approaches that can help you maximize your investment in Amazon Redshift. Learn how the scalable, cloud- native architecture and fast, secure integrations can benefit your organization, and discover ways this cost- effective solution is designed with cloud computing in mind. In addition, we will explore how Matillion ETL and Amazon Redshift make it possible for you to automate data transformation directly in the data warehouse to deliver analytics and business intelligence (BI
Tags : 
     Amazon Web Services
By: Anaplan     Published Date: Mar 29, 2018
Incentive compensation represents the potential of delivering optimal sales results. But with up to 60% of sales reps’ income coming from incentive comp, it is crucial to get this right. Our study data has shown that ineffective compensation structures can lead to disengaged reps, high turnover, money left on the table, and low margins. The way we have designed and managed incentive compensation plans in the past may inhibit the sales force and prevent the business from scaling at the needed rate. Modeling and planning quickly become too complex for a spreadsheet-driven exercise.
Tags : optimization, compensation, structures, anaplan, data
     Anaplan
By: ANSYS     Published Date: Feb 04, 2019
Read how ANSYS is addressing this challenge with the introduction of Mosaic technology that automatically connects different types of meshes with general polyhedral elements.
Tags : ansys, 3d design, design engineering, fluid dynamics
     ANSYS
By: AON     Published Date: Dec 07, 2017
The pressure is mounting and employers are feeling the pinch. As U.S. health care costs continue their seemingly inexorable rise, businesses are looking for ways to wrest greater value from their health care spend. More and more, employers are looking for benefits strategies that help prevent chronic disease and, if it is present, encourage early, efficient treatment. The brass ring is getting employees to proactively manage their own health by adopting healthy behaviors, such as exercising and eating healthily. It’s better for the employees, it increases productivity, and it reduces health care expenditures. So how are organizations today looking to craft health and well-being plans that deliver real results for employers and employees alike? This white paper looks at three key areas where new and innovative approaches are changing the equation.
Tags : employer health, well – being planning, harvard business review, aon hewitt, health care plan, lifestyle changes
     AON
By: Apptio     Published Date: Oct 09, 2019
"Optimizing technology investment isn’t about cutting costs — it’s about investing the right amount necessary to deliver the value required by the business, while at the same time looking for low-risk opportunities to fund innovation initiatives. But to be effective in optimization efforts, you need an efficient and repeatable approach. This guide shows you the way. We’ve outlined six best practices for optimizing financial and resource investments in technology, from getting a handle on where you stand today to: - Identifying opportunities - Determining tradeoffs - Demonstrating results - Staying optimized over time"
Tags : 
     Apptio
By: Archway     Published Date: Nov 21, 2008
The role of marketing is constantly changing. As budgets shrink and demands grow, marketing departments across the country are being carefully scrutinized for their effectiveness. Top executives are holding marketers more accountable, which means they must not only deliver results, but also find ways to measure the actual bottomline impact of their marketing initiatives.
Tags : archway, roi, marketing operations management, outsourcing, business assessments, market planning, product procurement
     Archway
By: ARKE University     Published Date: Dec 02, 2015
In this module, you’ll learn how marketers harness the power of data analytics to deliver measurable, value-added results.
Tags : arke, arke university, data analytics, digital marketing, big data, data scientist, web analytics, customer experience/engagement
     ARKE University
By: ASG Software Solutions     Published Date: Mar 05, 2008
Because business success is tightly fused with technology, IT costs are rising, and this trend is expected to continue. As a result, businesses are demanding that IT be more than a static resource. IT is expected to deliver business results with a measurable contribution to the organization's bottom line.
Tags : asg, cmdb, bsm, itil, paradigm, btsm, sla, configuration management
     ASG Software Solutions
By: athenahealth     Published Date: Jun 08, 2015
This whitepaper serves as a guide to identifying an under-performing EHR and replacing it with a solution that delivers results. It offers answers to a number of common questions about EHR adoption and replacement and demonstrates how the right EHR can help practices get more money and more control, freeing up physicians to focus on patient care.
Tags : ehr, electronic health records, ehr adoption, ehr replacement
     athenahealth
By: athenahealth     Published Date: Jun 08, 2015
In this whitepaper, we argue that traditional models for estimating HCIT costs are inadequate and overlook several business-critical variables. Our intention is not to provide a comprehensive TCO model, but to expose and examine the operational considerations that most TCO models fail to recognize or account for, and to equip executives to ask the right questions about the cost of delivering clinical and financial results stemming from technology procurement
Tags : hcit, heath care it, ownership, patient experience, tco
     athenahealth
By: Avanade DACH     Published Date: Jan 08, 2019
To compete in today’s world, business leaders are placing increased demands on IT. Unfortunately, many IT departments are not able to deliver future innovation with their current infrastructure, applications and processes. To meet these demands, IT must digitally transform the enterprise through the adoption of cloud native practices, allowing them to both optimize and transform their existing infrastructure and applications. Recent Avanade research supports this thinking, finding that 88% of senior IT decision-makers believe that IT modernization is crucial to addressing the emerging requirements of the digital business1 . On the upside, those surveyed also indicated that by modernizing their IT infrastructures they expect to deliver real business results, such as boosting annual revenue by 14%, while at the same time reducing business operating costs by 13%1 . For many, this sounds like a winning strategy but what does it mean to adopt cloud native approaches, and how does it impact
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     Avanade  DACH
By: Avaya     Published Date: Feb 03, 2011
Every small business strives for it: the ability to make their people more productive and responsive - to customers, vendors and each other - while keeping costs in check. To do more, with less. Maximizing productivity is critical to operating efficiently and profitably in today's challenging business climate. And small and medium size businesses often overlook one innovative technology that is proven to deliver results: IP Telephony.
Tags : avaya
     Avaya
By: Avaya     Published Date: Jan 04, 2017
This whitepaper looks at four key ways any growing business can benefit from today's new IP-based communications solutions, including taking advantage of built-in cost savings.
Tags : avaya, ip-based communications, communications solutions, unified communications, contact center, collaboration, midsize business solutions
     Avaya
By: Avaya     Published Date: Mar 22, 2019
Cloud technology is quickly becoming the default at companies of all sizes. Nine out of ten companies have already moved at least some of their applications or computing infrastructure to the cloud or plan to do so in the next 12 months. IT spending reflects this trend, with the average investment in cloud rising nearly 36% from two years ago. What’s more, cloud adoption isg rowing across all delivery models, with examples of every kind of application and workload on every kind of platform, according to a recent IDG survey. The survey results represent the practices and opinions of 550 IT decision-makers whose organizations have either already adopted cloud technology or plan to do so within the next three years.
Tags : 
     Avaya
By: Aventail     Published Date: Oct 26, 2007
The goal of pervasive BI applications is to take the data that produced the back office ROI of more than 400% and deliver it to front-line employees in a form appropriate to their job functions – with similar results. There are thousands of business process steps in a typical enterprise where pervasive BI insights can be added. What are leading companies doing with pervasive BI?
Tags : business intelligence, database, enterprise data warehouse, data mart, data warehouse, data mining, active data warehousing, active data warehouse
     Aventail
By: AWS     Published Date: Sep 05, 2018
Big data alone does not guarantee better business decisions. Often that data needs to be moved and transformed so Insight Platforms can discern useful business intelligence. To deliver those results faster than traditional Extract, Transform, and Load (ETL) technologies, use Matillion ETL for Amazon Redshift. This cloud- native ETL/ELT offering, built specifically for Amazon Redshift, simplifies the process of loading and transforming data and can help reduce your development time. This white paper will focus on approaches that can help you maximize your investment in Amazon Redshift. Learn how the scalable, cloud- native architecture and fast, secure integrations can benefit your organization, and discover ways this cost- effective solution is designed with cloud computing in mind. In addition, we will explore how Matillion ETL and Amazon Redshift make it possible for you to automate data transformation directly in the data warehouse to deliver analytics and business intelligence (BI
Tags : 
     AWS
By: BetterUp     Published Date: Aug 14, 2018
"As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Download our paper to learn: - How coaching ROI has been measured in the past, and why these methods are flawed - Which inputs are factored into our ROI algorithm - How we map the ROI of coaching to tangible business results"
Tags : human resource technology
     BetterUp
By: BetterUp     Published Date: Dec 05, 2018
"As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Download our paper to learn: - How coaching ROI has been measured in the past, and why these methods are flawed - Which inputs are factored into our ROI algorithm - How we map the ROI of coaching to tangible business results"
Tags : 
     BetterUp
By: BetterUp     Published Date: Mar 06, 2019
As HR investments become more data-driven, coaching must deliver on its ROI evidence gap. At BetterUp, we’ve created a model that can effectively measure the impact of coaching on the bottom line. Learn how coaching ROI has been measured in the past, and why these methods are flawed. Discover which inputs are factored into our ROI algorithm and you can map the ROI of coaching to tangible business results.
Tags : 
     BetterUp
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