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By: 8x8 Inc.     Published Date: Feb 13, 2017
The migration of contact centers from on-premises to the cloud is well underway and dramatically changing how companies deliver customer experience. That’s the conclusion of this 2016 survey by 8x8 and the Contact Center Network Group (CCNG) of 154 contact center professionals in the U.S. and UK. The November 2016 survey results uncover a range of trends and opportunities that highlight the importance of analytics, the increase in remote working, and the integration of more non-voice channels into the contact center. Download this complimentary report to learn: Major business drivers that are leading contact centers to cloud Surprising top method for measuring and improving agent performance Concerns and obstacles around moving to the cloud Increased prevalence of remote working and key challenges reported The most popular non-voice channels contact center managers would like to incorporate
Tags : cloud contact center, ccng, analytics. remote working, non-voice channels
     8x8 Inc.
By: Achievers     Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall. In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results. Download now
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     Achievers
By: Adobe     Published Date: Apr 15, 2016
If your company is a car, data can change it form a sedan to a Porsche. Data-driven marketing helps you predict what your customers want and deliver it faster and better. Our report, Demonstrating Impact: Pedal to the Metal, outlines five ways data-driven marketing can transform your business into a machine that can leave your competition in the dust. Download our guide to learn how data-driven marketing can help you: • Define the right goals and performance indicators • Make better business decisions faster • Deliver personalized and compelling experiences • Spend budget more profitably • Enhance employee efficiency Download our guide to transform your business.
Tags : adobe, data driven marketing, marketing, business intelligence, market research, traditional marketing
     Adobe
By: AdRoll     Published Date: Jan 21, 2015
To help data-driven marketers find better multi-touch strategies for understanding the full customer journey, allocating marketing budgets, and optimizing campaigns, we ran an in-depth survey of professional marketers in the US. Our findings should provide guidance on how to measure your campaign performance in the long and short term.
Tags : adroll, attribution, attribution modeling, multi touch marketing, strategy, marketing strategy, data analytics, marketing campaign performance
     AdRoll
By: Akamai Technologies     Published Date: Mar 10, 2016
What digital trends are forcing CDN services to evolve? CDN services are changing, and web and application delivery professionals are navigating the evolving CDN landscape. Read the Forrester Research Report, "CDNs Extend to Web Performance Optimization and End-To-End Cloud Services" to learn what new capabilities are required from the Next Generation CDN.
Tags : cdns, akamai technology, web performance optimization, cloud services
     Akamai Technologies
By: Akamai Technologies     Published Date: May 08, 2017
You’ve spent time and money to develop an impressive in-game experience and attract and acquire new players. You’ve studied your CPA and eCPI, tweaked key in-game events to drive retention and conversion, and you’ve got your marketing engine humming, focused on engagement. Despite all this effort, you’re still not hitting your goals. Conversions are lower than expected. Churn is high. Something is not right, but you are not sure what it is. Akamai has been helping game developers and distributors maximize the web performance of games for more than a decade. This brief outlines some common obstacles and how you can overcome them.
Tags : akamai, akamai gaming, game development, goal setting, web performance
     Akamai Technologies
By: Akamai Technologies     Published Date: Aug 17, 2017
The consumerization of technology and rise of mobile adoption in emerging and established markets have driven companies to invest enormous capital and resources into pursuing the best possible mobile experience for all of their end users. But, without a focused mobile performance solution, these investments can only go so far. Download now to learn more
Tags : mobile experience, branding, akamai, loyalty
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 13, 2018
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered: Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion Slashed average page load speed by half Correlated site performance with sales impact using predictive analytics Established data-driven decision making for increased customer focus and revenue
Tags : lowes, omnichannel, foundation, akamai, digital, performance, management, ecommerce
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 25, 2018
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered: Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion Slashed average page load speed by half Correlated site performance with sales impact using predictive analytics Established data-driven decision making for increased customer focus and revenue
Tags : lowes, omnichannel, foundation, akamai, digital, performance, management, ecommerce
     Akamai Technologies
By: Akamai Technologies     Published Date: Apr 25, 2018
How Lowe’s, a Fortune 50 retailer, transformed into a omnichannel commercial success with digital performance management. In this case study, learn how Lowe’s transformed into a performance culture and delivered: Over USD$1 billion in eCommerce sales driven with growth in traffic and conversion Slashed average page load speed by half Correlated site performance with sales impact using predictive analytics Established data-driven decision making for increased customer focus and revenue
Tags : lowes, omnichannel, foundation, akamai, digital, performance, management, ecommerce
     Akamai Technologies
By: Anaplan     Published Date: Nov 27, 2017
"A recent CSO Insights’ study* found that 69 percent of organizations use three or more metrics to build their sales compensation plans, but modeling and planning this sales strategy can quickly become too complex as a spreadsheet-driven exercise. Download this white paper to find: • The disconnect between sales behavior and incentive compensation structure • A recommended approach you can take to optimize your compensation plan • Three key steps to better predict and control sales revenue *CSO Insights 7th Annual Incentive Compensation and Performance Management (ICPM) study"
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     Anaplan
By: ASG Software Solutions     Published Date: Aug 04, 2009
Businesses expect IT management to demonstrate their contributions to end-user benefits and the bottom line while addressing immediate needs and long-term performance management goals. This white paper presents IT2020, a new performance management paradigm for meeting both of these expectations.
Tags : asg, cmdb, bsm, metadata, metacmdb, lob, ecommerce, bpm
     ASG Software Solutions
By: AWS     Published Date: Dec 15, 2017
Healthcare and Life Sciences organizations are using data to generate knowledge that helps them provide better patient care, enhances biopharma research and development, and streamlines operations across the product innovation and care delivery continuum. Next-Gen business intelligence (BI) solutions can help organizations reduce time-to-insight by aggregating and analyzing structured and unstructured data sets in real or near-real time. AWS and AWS Partner Network (APN) Partners offer technology solutions to help you gain data-driven insights to improve care, fuel innovation, and enhance business performance. In this webinar, you’ll hear from APN Partners Deloitte and hc1.com about their solutions, built on AWS, that enable Next-Gen BI in Healthcare and Life Sciences. Join this webinar to learn: How Healthcare and Life Sciences organizations are using cloud-based analytics to fuel innovation in patient care and biopharmaceutical product development. How AWS supports BI solutions f
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     AWS
By: AWS     Published Date: Oct 30, 2018
Enhance the Availability & Performance of SAP HANA Apps Abstract: SAP HANA delivers powerful analytics capabilities that can help you improve business performance and drive digital transformation. You can more easily build reliable and performant SAP HANA-powered landscapes with SUSE Linux Enterprise Server for SAP Applications and Amazon Web Services (AWS). That’s because SUSE can help you achieve near zero downtime and sustain high-performance levels, while AWS delivers a broad and deep set of cloud services that are certified to fulfill the compute, memory, and storage requirements of SAP HANA.
Tags : availability, performance, sap, hana, apps
     AWS
By: AWS     Published Date: Oct 30, 2018
Businesses that want to drive new value from critical SAP workloads are looking at Amazon Web Services (AWS) due to its breadth and depth of services and rapid pace of innovation. As they pursue this initiative, organizations commonly seek an experienced partner to reliably migrate critical SAP workloads and integrate them with AWS services to take full advantage of the potential cost and operational efficiencies. Linke, an AWS Partner Network (APN) Premier Consulting Partner focused on running SAP on AWS, can help you achieve these initiatives. Transform your SAP landscapes with streamlined migration practices and technology proven to accelerate the deployment of new SAP landscapes by 80% and reduce operational costs 70% compared to on-premises. Register for our upcoming webinar to learn how Linke helped Ávoris, a leading tourism business in Spain, migrate their SAP landscape to AWS in just three months, enabling drastic improvements to performance, reliability, and scale."
Tags : sap, performance, aws, linke, avoris
     AWS
By: AWS     Published Date: Nov 07, 2018
To best support global users and customers, enterprises require seamlessly connectivity between branch office locations, applications, and workloads hosted in the cloud. Many WAN solutions are ill-equipped for this task because they are generally rigid, complex to configure, and expensive to maintain. IoT adoption, a dramatic increase of the number of network devices, and the sophistication of security threats further compounds this challenge. Geographically-distributed devices need secure cloud connectivity, limiting the ability of existing WAN solutions to fulfill the need of distributed organizations. Cisco SD-WAN on Amazon Web Services (AWS) is an overlay WAN architecture that is designed to address modern enterprise cloud applications and workloads, heterogeneous WAN connectivity, distributed global workforces, and other business needs that traditional WAN solutions cannot meet. Learn more by downloading this solution brief. Join our webinar to learn -How to migrate a data ce
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     AWS
By: AWS     Published Date: Jan 03, 2019
Managing your data can be a challenge, but establishing an analytics solution that every user can navigate, regardless of skillset, is where organizations often need help. TIBCO® Spotfire® features AI-driven data visualizations and dashboards, which helps enables each organizational role to discover and deliver valuable insights with ease. Riteway Sales and Marketing, which helps many Southeastern supermarkets execute strategies, leveraged the power of TIBCO Spotfire to better understand individual product performance throughout their stores, achieving exponentially faster time to insight than their previous solution allowed. Watch this on-demand webinar to learn how TIBCO Spotfire, when leveraged on Amazon Web Services cloud, can help you generate deep insights in minutes. You’ll learn: • How to generate relevant, actionable insights from any data, anywhere • Some of the best practices for leveraging AI-driven visual and predictive analytics solutions in the cloud • How to
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     AWS
By: Beqom     Published Date: Jun 14, 2019
New Techniques That Will Drive Revenue in 2019 If you’re ready to move beyond simple calculations and realize the vast potential of data driven selling, you’re ready to explore the next generation of SPM platforms. Download the report to learn how the modern technologies like Artificial Intelligence and Machine Learning, can give your sales reps a roadmap to better performance and give sales management insights that will enable them to achieve more profitable sales.
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     Beqom
By: Box     Published Date: Jan 16, 2015
Looking for the right Flash Array for you? Tired of all data being treated the same but want to save time and budget? Flash storage is helping to address the latency inherent with disk drives, enabling you to virtualize more, and reduce application response times. It's an inescapable fact that the $/GB of flash is much higher than disk drives. So why do the majority of storage vendors indiscriminately accelerate all data, regardless of its value to your business? All-flash arrays waste money by storing non-critical data in flash, and hybrid arrays can't control whether mission-critical or non-critical data accesses flash, leading to unpredictable performance. So what do you do to find a solution that addresses both of these issues? Download now and see NexGen's approach to value-driven data management. Make it simple to control what data is stored in flash and affordably tailor application performance to match your organizations priorities now!
Tags : nexgen, hybrid, flash, cisco, nexus, vmware
     Box
By: BrightEdge     Published Date: Nov 13, 2014
BrightEdge tapped into its massive Data Cube repository to provide a comprehensive view into the channels that drive traffic and the types of content that perform best. BrightEdge created this report to help brands understand the actual performance of site content by channel and by industry.
Tags : brightedge, content marketing, data analytics, marketing data, marketing platform, market intelligence, business intelligence, social media
     BrightEdge
By: CA Service Assurance     Published Date: May 08, 2011
While the rise of web-enabled applications and the zero latency customers expect from them has driven many enterprises to adopt performance management solutions, they are finding that basic understanding of how their overall user populations are being served is simply not enough.
Tags : application experience, application delivery, customer app experience, user satisfaction
     CA Service Assurance
By: CA Technologies     Published Date: Jul 20, 2017
Mainframes continue to provide high business value by combining efficient transaction processing with high-volume access to critical enterprise data. Business organizations are linking mobile devices to mainframe processing and data to support digital applications and drive business transformation. In this rapidly growing scenario, the importance of providing excellent end-user experience becomes critical for business success.This analyst announcement note covers how CA Technologies is addressing the need for providing high availability and a fast response time by optimizing mainframe performance with new machine learning and analytics capabilities.
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     CA Technologies
By: CA Technologies EMEA     Published Date: Aug 07, 2017
CA’s portfolio is designed to drive efficiency from planning through production. A core component of our continuous delivery portfolio is CA Release Automation, a market-leading application release automation solution that delivers full application deployment automation and release coordination across stages, environments and teams. The solution’s analytic capabilities enable DevOps teams to plan, manage, analyze and optimize the continuous delivery pipeline from a single control point. In addition, the portfolio includes CA Agile Central, CA Agile Requirements Designer, CA Service Virtualization and CA Test Data Manager. We continue to invest in and enhance the portfolio, most recently via the acquisition of BlazeMeter, an innovative, SaaS-based performance and load-testing solution.
Tags : digital experience, mobile applications, business success, innovations, market, risk and cost, software development, ca technologies
     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: Sep 11, 2018
At the most fundamental level an organization only does two things: operations and changes to operations. Regardless of the industry an organization is part of, or whether it is private or public sector, large or small, there is a constant drive to protect and improve operational aspects. Whether it is launching a new product or service, decreasing costs, protecting infrastructure from failure or preventing regulatory noncompliance, there are numerous areas where an organization wants to change something about how it operates. That’s where projects come in. In this whitepaper we look at what causes projects to fail so regularly and offer a sustainable approach for improving performance consistently.
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     CA Technologies EMEA
By: CBRE     Published Date: Oct 11, 2016
Real estate can be a significant competitive differentiator for businesses in the race for talent. Leading commercial real estate firm, CBRE, outlines the steps organizations need to consider when identifying optimal locations to attract and retain the right talent to enhance competiveness and drive bottom line performance. Download the white paper now.
Tags : workplace, commercial real estate, occupier, cbre, talent
     CBRE
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