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By: IBM     Published Date: Dec 07, 2010
Energy and utility companies need to manage incidents such as customer complaints or disputes to improve customer service while protecting the business should escalations occur. Advanced case management (ACM) provides enhanced service and risk management throughout the lifecycle of a case.
Tags : ibm, advanced case management podcast, acm, energy and utilities industries, customer service, risk management, business intelligence, content and process management
     IBM
By: IBM     Published Date: Nov 28, 2011
This exclusive resource explains more about the role of hybrid computing in modern computing environments.
Tags : hybrid computing, hyrbid, modern needs, infrastructure, computing environments, environment
     IBM
By: IBM     Published Date: Jan 10, 2012
You will learn how to build a practical roadmap toward private Storage Cloud by starting with a virtualized, efficient storage environment and build a more flexible and responsive business.
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     IBM
By: IBM     Published Date: Nov 07, 2012
This white paper examples how IBM IT Asset Management enables organizations to take control of IT assets, from planning through onto disposal, to improve quality and manage asset costs. Read on to learn about controlling costs and service with IBM.
Tags : asset visibility, it asset, ibm, control, automation, ibm it asset management
     IBM
By: IBM     Published Date: Oct 15, 2013
Addressing the dramatic inaccuracies associated with last-based campaign attribution in digital analytics
Tags : web analytics demystified, inappropriate attribution models, marketing measurement systems, marketer’s dilemma, digital marketing, appropriate marketing, marketing attribution, digital analytics
     IBM
By: IBM     Published Date: Jan 02, 2014
In this white paper we will explore the leasing option for technology asset acquisitions and IBM’s particular suitability to this market. We will also use several case studies to provide examples of how this works including the toy company LEGO and the telecommunications services provider, Packet One. By the end of the paper you will be able to see the leasing proposition clearly and understand the advantage of doing business with IBM.
Tags : ibm, lease versus purchase, technology purchases, it life cycles, lease choice, decrease risk, disposal process, global financing
     IBM
By: IBM     Published Date: Jan 10, 2014
Applications are evolving at an ever-faster pace. These applications are not discrete islands; they build on a complex, interconnected set of components that includes disparate technologies, developers, deployment topologies and organizations. Developers must deliver high-quality applications while limiting their testing expenses. In this challenging environment, a combination of automated integration testing and test virtualization can enable test teams to improve software quality and keep up with the rate of change. This whitepaper helps address these needs by describing the benefits that can be gained through a proactive and continuous approach to integration testing with IBM® Rational® test automation solutions.
Tags : ibm, rational, integration, integration testing, incremental integration, testing, virtulization, data management
     IBM
By: IBM     Published Date: Mar 20, 2014
IBM SmartCloud Workload Automation is a sophisticated, cloud-enabled solution that unifies disparate applications and business processes to help organizations achieve superior efficiency and availability while leveraging the flexibility and scalability of cloud computing.
Tags : ibm, ibm software, optimize workloads, the cloud, cloud computing, big data, data management, data center
     IBM
By: IBM     Published Date: Jun 20, 2014
Read this report from the Compliance, Governance and Oversight Council (CGOC) to learn how to reduce costs and increase performance by disposing digital debris.
Tags : ibm, information management, compliance, governance, cgoc, digital debris, cost reduction, information governance
     IBM
By: IBM     Published Date: Aug 14, 2014
IBM® Mobile Web Push allows marketers to influence and inform their mobile audience in innovative ways. Web push notifications are dynamically triggered for display on mobile websites based on the actions of your visitors. This personalization is possible without the complications of existing content management, advertisement servers or IT involvement.
Tags : ibm, mobile, web push, free notifications, marketing, emerging marketing
     IBM
By: IBM     Published Date: Aug 28, 2014
The Editor interviews Deidre Paknad, Vice President of IBM’s Information Lifecycle Governance (ILG) Solutions Business, former CEO of PSS Systems, and founder of the Compliance, Governance and Oversight Council (CGOC).
Tags : information economics, ilg, data disposal, e-discovery
     IBM
By: IBM     Published Date: Aug 28, 2014
Not storing data is cheaper than storing it. As enterprise data continues to grow and IT budgets remain flat, organizations need to more effectively maximize existing storage capacity and manage storage spend based on data value. In this white paper, Enterprise Strategy Group Sr. Analyst Mark Peters demonstrates how IBM's Information Lifecycle Governance solutions can help IT buyers improve the information economics for their organizations by curtailing data growth through defensible disposal of data.
Tags : data storage, data value, ilg, data disposal
     IBM
By: IBM     Published Date: Oct 22, 2014
A case study on how a major oil and gas producer saves 35 percent on data storage costs and 30 percent in litigation-related costs by adopting a smarter data discovery and defensible disposal strategy, using IBM Enterprise Content Management solutions.
Tags : legacy data, data storage costs, data storage, content management
     IBM
By: IBM     Published Date: Oct 22, 2014
Not storing data is cheaper than storing it. As enterprise data continues to grow and IT budgets remain flat, organizations need to more effectively maximize existing storage capacity and manage storage spend based on data value. In this white paper, Enterprise Strategy Group Sr. Analyst Mark Peters demonstrates how IBM's Information Lifecycle Governance solutions can help IT buyers improve the information economics for their organizations by curtailing data growth through defensible disposal of data.
Tags : data storage, big data, data disposal, data value
     IBM
By: IBM     Published Date: Jan 06, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world.
Tags : customer loyalty, employee support, workforce challenges, hr solutions
     IBM
By: IBM     Published Date: May 07, 2015
The essential bridge between an organization and its customers is the workforce. The ability to engage, develop, recognize and support employees will be critical in the decisive battle for customer loyalty. It is employees who represent the organization's brand in the market, who interact with customers on a daily basis, who analyze changes in customer preferences and who develop and maintain the technologies that help connect the physical and digital worlds. And, therefore, a motivated and properly prepared workforce will be indispensable for success in the customer-activated world. Watch this webcast to learn: • Key CHRO insights from the Global C-Suite Study • Three workforce challenges for HR in a customer-driven world • Three actions HR can take with real-life examples
Tags : workforce, employees, customer loyalty, branding, talent acquisition, ibm
     IBM
By: IBM     Published Date: Jul 27, 2016
IBM i2 Enterprise Insight Analysis helps analysts and investigators turn large data sets into comprehensive intelligence, in near real-time. With the help of advanced analytics and visual analysis capabilities, analysts can uncover hidden connections, patterns and trends buried in disparate data. Equip analysts and those on the front line with the tools they need to generate actionable intelligence, with mission critical speed.
Tags : ibm, cyber threat analysis, ibm i2 enterprise insight analysis, cyber security, business intelligence, security
     IBM
By: IBM     Published Date: Jul 28, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior-and profitable-interactions with customers. You'll learn: What it takes to uncover hidden trends and explore relationships across disparate data sources using natural language queries Ways to use in-depth insight to create highly relevant campaigns and content that's aligned with individual customer behaviors and preferences How to take product recommendations to new levels of accuracy with pinpoint prediction and targeting.
Tags : ibm, commerce, analytics, business insight, business analytics, business advisor, commerce data, predictive analytics
     IBM
By: IBM     Published Date: Aug 09, 2016
This brochure displays how Watson Engagement Advisor is transforming the way people and organizations interact with the latest evolution of self-service.
Tags : ibm, watson, customer engagement, customer experience, cognitive computing, watson engagement advisor
     IBM
By: IBM     Published Date: Sep 08, 2016
Read this white paper to discover how predictive analytics and cognitive commerce make it possible to get instant access to integrated information and actionable insights so you can deliver superior-and profitable-interactions with customers. You'll learn: What it takes to uncover hidden trends and explore relationships across disparate data sources using natural language queries Ways to use in-depth insight to create highly relevant campaigns and content that's aligned with individual customer behaviors and preferences How to take product recommendations to new levels of accuracy with pinpoint prediction and targeting
Tags : ibm, ecommerce, b2c, b2c ecommerce, commerce, data, business advisor, e-commerce
     IBM
By: IBM     Published Date: Oct 06, 2016
IBM® i2® Analyst’s Notebook® provides rich visual analysis capabilities that help to quickly turn complex sets of disparate information into high-quality, actionable intelligence. It is designed to help analysts, and others involved in intelligence analysis, identify, predict, and prevent criminal, terrorist and fraudulent activities.
Tags : cyber security, intelligence, prevention, ibm, data protection
     IBM
By: IBM     Published Date: Oct 18, 2016
The worldwide growth rate of digital data is staggering. If you're a CIO or a data center administrator, data growth statistics aren't just big numbers, they are a big problem -- for your company. Email messages, social media and blog posts, text and instant messages, photos, video and audio, machine-generated data, and transactional detail are on track to overwhelm your storage capacity. Read this paper for practical advice and smarter solutions for managing the information in your organization and getting back to a position of mastery over your data. Get this valuable resource now.
Tags : ibm, analytics, big data, information governance, ecm, information lifecycle governance
     IBM
By: IBM     Published Date: Jan 27, 2017
Every day, torrents of data inundate IT organizations and overwhelm the business managers who must sift through it all to glean insights that help them grow revenues and optimize profits. Yet, after investing hundreds of millions of dollars into new enterprise resource planning (ERP), customer relationship management (CRM), master data management systems (MDM), business intelligence (BI) data warehousing systems or big data environments, many companies are still plagued with disconnected, “dysfunctional” data—a massive, expensive sprawl of disparate silos and unconnected, redundant systems that fail to deliver the desired single view of the business.
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     IBM
By: IBM     Published Date: Jan 27, 2017
Companies today increasingly look for ways to house multiple disparate forms forms of data under the same roof, maintaining original integrity and attributes. Enter the Hadoop-based data lake. While a traditional on-premise data lake might address the immediate needs for scalability and flexibility, research suggests that it may fall short in supporting key aspects of the user experience. This Knowledge Brief investigates the impact of a data lake maintained in a cloud or hybrid infrastructure.
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     IBM
By: IBM     Published Date: May 01, 2017
Endpoints continue to advance… Employees come and go... And the security landscape is in constant flux. IT leadership must rise to the challenge of managing a disparate and growing number of endpoints, operating systems, and platforms. The only efficient method of managing and securing all endpoints, their users, apps, content, and data is to implement and deploy a unified endpoint management (UEM) solution that changes and adapts with new technology, more skilled users, and increasingly sophisticated attacks by hackers. Read onward to learn why UEM is necessary, how it addresses complex problems encountered in the modern enterprise, and best practices for a successful deployment.
Tags : endpoints, employees, security landscape, security leaders, it security, unified endpoint management
     IBM
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