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By: 8x8 Inc.     Published Date: Nov 17, 2016
Effective quality management lets you improve the performance of contact center agents—and deliver the customer experience your business expects. The ICMI Tool Kit: Quality Management in the Contact Center provides valuable tips you can apply to start improving your contact center operations today. Developed by International Customer Management Institute (ICMI), a leader in contact center training and consulting, the tool kit lays out the foundations of an effective quality management program and offers a step-by-step approach to creating an effective program. Then it provides details to help you: • Perform effective coaching using the SAFE coaching framework • Calculate the ROI of your training and coaching investments • Developing a peer mentor program
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     8x8 Inc.
By: Akamai Technologies     Published Date: Oct 23, 2018
VPNs were created for the networks and business environment of yesterday: Most employees worked in an office, devices were limited, enterprise architecture was far less complex, and attacks, in general, were considerably less sophisticated and frequent. What worked 20 years ago cannot be trusted today. Your VPN is cumbersome and time consuming from a management and performance perspective. But what you might not want to concede is that VPNs, by their very nature, pose a significant threat to enterprise security. Read this white paper to learn more about: The vulnerabilities and inefficiencies of traditional remote access -Why VPN elimination must happen now -The four advantages to eliminating your VPN -How a cloud framework for application access works -Next steps to implement a more secure access solution
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     Akamai Technologies
By: Akamai Technologies     Published Date: Dec 11, 2018
"VPNs were created for the networks and business environment of yesterday: Most employees worked in an office, devices were limited, enterprise architecture was far less complex, and attacks, in general, were considerably less sophisticated and frequent. What worked 20 years ago cannot be trusted today. Your VPN is cumbersome and time consuming from a management and performance perspective. But what you might not want to concede is that VPNs, by their very nature, pose a significant threat to enterprise security. Read this white paper to learn more about: The vulnerabilities and inefficiencies of traditional remote access -Why VPN elimination must happen now -The four advantages to eliminating your VPN -How a cloud framework for application access works -Next steps to implement a more secure access solution"
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     Akamai Technologies
By: Aomega     Published Date: Nov 06, 2006
Recent regulatory additions require that companies take proactive measures like penetration testing to enforce data privacy and integrity.  By deploying a distributed model companies can execute testing from different security levels which is important in challenging posture based on level of access.
Tags : regulatory compliance, compliance, data privacy, pci, data privacy, data protection, access control, security testing
     Aomega
By: Arcserve     Published Date: Jul 26, 2010
This study illustrates the financial impact of moving from multiple, automated point-solutions, along with manually intensive effort, to a global, highly automated testing and monitoring solution.
Tags : ca technologies, ca wily, application performance management, apm, roi, application support, it management software, tei framework
     Arcserve
By: ARMA     Published Date: Nov 04, 2014
The relationship between an organization's information-handling practices and the impact those practices have on its ability to respond to electronic discovery is recognized in the Electronic Discovery Reference Model (EDRM). But the EDRM falls short of describing standards or best practices that can be applied to the complex issues surrounding the creation, management, and governance of electronic information. ARMA International's Generally Accepted Record-keeping Principles and its information Governance Maturity Model are designed specifically to provide a scalable, broadly applicable framework to address these issues.
Tags : information-handling practices, edrm, electronic discovery, maturity model
     ARMA
By: Auth0     Published Date: May 12, 2016
Let’s be honest: If you’re just using one or two social providers for a simple web application, without needing a username/password database yourself, or any other more elaborate features, it is easy enough to DIY. By all means, leverage the basic authentication libraries you can find in any open source framework, and be done with it.
Tags : auth0, identity management, web application, framework, developer
     Auth0
By: Avi Networks     Published Date: Mar 06, 2019
OpenShift-Kubernetes offers an excellent automated application deployment framework for container-based workloads. Services such as traffic management (load balancing within a cluster and across clusters/regions), service discovery, monitoring/analytics, and security are a critical component of an application deployment framework. Enterprises require a scalable, battle-tested, and robust services fabric to deploy business-critical workloads in production environments. This whitepaper provides an overview of the requirements for such application services and explains how Avi Networks provides a proven services fabric to deploy container based workloads in production environments using OpenShift- Kubernetes clusters.
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     Avi Networks
By: Bizible     Published Date: Jun 09, 2017
Companies that excel at marketing performance management focus on the measurable outcome of marketing: revenue, deals, and retention. Learn more about developing the right MPM framework for your organization.
Tags : marketing performance management, marketing performance, marketing measurement, marketing planning, marketing plan, marketing roi, marketing revenue, revenue marketing
     Bizible
By: BlueCat     Published Date: Jul 09, 2008
A number of factors are fueling the demand for a new, intelligent approach to IP Address Management (IPAM). This document describes these factors while highlighting deficiencies in the legacy IPAM solutions and manual management techniques commonly used today. It also introduces the 'Five Pillars of IPAM Intelligence', BlueCat's framework for articulating its revolutionary, holistic approach to IPAM, and the foundation for the design of Proteus, BlueCat's next generation, intelligent IPAM platform.
Tags : ipam, ip address management, address management, dns, dhcp, ip address, bluecat, blue cat
     BlueCat
By: BMC Software     Published Date: May 12, 2015
This guide provides a primer on the essentials of the Service Strategy framework and highlights the key elements and important concepts from BMC Software ITIL experts.
Tags : it service management, it organizations, it services, best practices, service strategy framework, important concepts
     BMC Software
By: CA ITAM     Published Date: Sep 09, 2008
Robin Bloor addresses the business value to be derived by evaluating key client management processes such as asset management, service management, change management, security and integration/automation against four maturity levels. Read this white paper to learn how to align your people, processes and technology to elevate the maturity of your client management.
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     CA ITAM
By: CA Technologies_Business_Automation     Published Date: Jun 29, 2018
CA Technologies automation solutions help organizations increase business productivity by simplifying the management of complex workloads and empowering development teams with self-service tools that accelerate the development and delivery of new and enhanced applications. CA Technologies commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) that enterprises may realize from automation. The purpose of this study is to provide readers with a framework to evaluate the potential financial impact of CA on their organizations. To better understand the benefits, costs, and risks associated with CA workload automation (WLA) solutions, Forrester interviewed an existing customer with years of experience using CA. The organization that Forrester interviewed manufactures consumer electronics that it sells through retailers around the globe. Download this whitepaper to find out more.
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     CA Technologies_Business_Automation
By: Canon Business Process Services, Inc.     Published Date: Aug 17, 2015
This paper will explore the potential of applying business performance management (BPM) principles to advance document performance management (DPM) in a way that enables organizations to reduce costs; better manage documents as vital strategic, ?nancial and information assets; and secure positive returns on investments from outsourcing. An example of this approach — spotlighted later in this paper — is MAX, a document performance management system that enables companies to more effectively manage their document processes and outsourcing service providers.
Tags : canon business process services, document management, document imaging, business performance management, outsourcing services, managed services, balanced scorecard framework, slas
     Canon Business Process Services, Inc.
By: Cherwell Software     Published Date: Jan 28, 2019
Domino’s was heavily reliant on a legacy service desk tool. When Karen Copley was hired to oversee all aspects of service delivery for the organisation, she immediately recognised that this tool needed to be replaced. According to Karen, it offered no way to obtain management information. There was also limited automation capabilities. In addition, at this time, Domino’s wanted to mature its service desk operation by adhering to ITIL® framework best practices. “We decided we needed a more robust, ITIL® framework compliant service desk tool. I knew Cherwell® Service Management software was in the Gartner Magic Quadrant, and I had read good things about the company. I therefore decided to invite Cherwell Software and a couple of other vendors to bid for the business.”
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     Cherwell Software
By: Comcast Business     Published Date: Mar 24, 2015
Today’s K-12 schools are hungry for bandwidth. The reason is clear: highperforming, reliable and easily expanded network services support the latest classroom innovations, including videoconferencing, 1:1 computing, distance learning and modern learning management systems. It’s no surprise then that progressive educators now see a direct link between the overall success of their school districts and access to high-capacity networks. This emerged as a clear trend in new research by the Center for Digital Education (CDE) — a commanding 98 percent of administrators and IT representatives said the future of K-12 education hinges on ubiquitous connectivity. This white paper lays a framework for planning and implementing high-performance networks. In addition to explaining why now’s the time to plan network upgrades, this paper answers one of the fundamental questions asked by IT managers at schools everywhere: “How much network capacity will we actually need?”
Tags : education, network modernization, high-performance networks, bandwith, classroom innovations
     Comcast Business
By: Coupa     Published Date: Mar 07, 2016
User adoption of automated business processes for procurement, invoicing and expense management still hovers around 20-40%. Coupa’s modern, easy-to-use, easy-to-configure platform can change that. Coupa helps extend the reach of your Oracle ERP system, by plugging seamlessly into your established framework.
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     Coupa
By: Cranfield University     Published Date: Apr 01, 2015
Marketing value metrics enable marketers to measure the impact of marketing activity against organisational goals more effectively and empowers marketing teams and their leaders to justify and defend their plans to their CEOs and CFOs. The model presented in this free chapter has been developed by Professor Stan Maklan, Dr Stan Maklan and Peter Mouncey from the renowned Cranfield School of Management and provide a metrics-based framework for developing and implementing marketing strategies that are measurable and accountable.
Tags : marketing value metrics, marketing metrics model, business goals and marketing, measuring marketing effectiveness, emerging marketing, business intelligence, market research, traditional marketing
     Cranfield University
By: Dell EMC EMEA     Published Date: May 08, 2019
Dell and its partners provide a range of solutions that enable their customers to transform the capabilities of the workforce. Dell commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential benefits and costs enterprises may realize by deploying three key Workforce Enablement Solutions, namely: - Best device experience - Unified endpoint management - Enterprise collaboration The purpose of this study is to provide readers with a framework to evaluate the potential impact of these Workforce Enablement Solutions on their organizations.To better understand the benefits, costs,and risks associated with investment in these solutions, Forrester interviewed eight large enterprise customers with years of experience using Workforce Enablement Solutions—this data was supplemented by a survey of over 700 organizations. Download this whitepaper to find out more.
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     Dell EMC EMEA
By: Domino Data Lab     Published Date: May 23, 2019
This paper introduces the practice of Model Management, an organizational capability to develop and deliver models that create a competitive advantage. Today, the best-run companies run their business on models, and those that don’t face existential threat. The paper explains why companies that fail to run on models are falling for the Model Myth—the assumption that models can be managed like software or data. Models are different and need a new organizational capability: Model Management. What’s inside: Defining a model Why models matter for businesses Why companies fall for the Model Myth A framework for Model Management Practical steps to get started The paper is intended for anyone in a data science organization, or anyone who hopes to use data science as a key source of competitive advantage for their business.
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     Domino Data Lab
By: Dynatrace     Published Date: May 21, 2019
Dynatrace™ is a full stack solution that covers application performance management, digital experience management, infrastructure monitoring and AIOps. Dynatrace commissioned Forrester Consulting to conduct a Total Economic Impact™ (TEI) study and examine the potential return on investment (ROI) enterprises may realize by deploying Dynatrace™. This study provides readers with a framework to evaluate the potential financial impact of Dynatrace™ on their organizations and how it can affect business operations and users of all types when moving from prior-generation application performance management (APM) toolsets.
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     Dynatrace
By: FICO     Published Date: Nov 10, 2015
"ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions. Learn more on how FICO Blaze Advisor helped ACG Michigan automate its underwriting About FICO FICO (NYSE: FICO), formerly known as Fair Isaac, is a leading analytics software company, helping businesses in 90+ countries make better decisions that drive higher levels of growth, profitability and customer satisfaction. The company's groundbreaking use of Big Data and mathematical algorithms to predict consumer behavior has transformed entire industries. FICO provides analytics software and tools used across multiple industries to manage risk, fight fraud, build more profitable customer relationships, optimiz
Tags : decision analytics, optimization, profitability
     FICO
By: FICO     Published Date: Nov 10, 2015
ACG Michigan, a large auto insurance underwriter in the US state of Michigan, needed a user-friendly system that would enable its agents (internal and independent) to churn out precise and consistent policy quotes and underwriting decisions. They turned to FICO Blaze Advisor decision rules management system to create an enterprise decision management framework to execute decisions.
Tags : auto, insurance, underwriting
     FICO
By: Forcepoint     Published Date: May 14, 2019
As more and more companies are encouraging their employees to work from anywhere, on any device, data loss prevention (DLP) has evolved from an option to a requirement. In the past, DLP has been associated with complicated deployments and pervading operational management issues, yet DLP is not so much a product but a strategy—success depends on methodology and execution. Download the whitepaper for insightful guidance on implementing DLP. Key topics include: • Latest data-breach trends • Assessing DLP vendors • Nine-step framework • Best practices to ensure success
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     Forcepoint
By: Forcepoint     Published Date: Jun 06, 2019
As more and more companies are encouraging their employees to work from anywhere, on any device, data loss prevention (DLP) has evolved from an option to a requirement. In the past, DLP has been associated with complicated deployments and pervading operational management issues, yet DLP is not so much a product but a strategy—success depends on methodology and execution. Download the whitepaper for insightful guidance on implementing DLP. Key topics include: • Latest data-breach trends • Assessing DLP vendors • Nine-step framework • Best practices to ensure success
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     Forcepoint
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