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By: Kaseya     Published Date: Aug 10, 2010
IT professionals need to support users through innovative and cost-efficient IT services but currently lack the budget, staff and tools to meet their goals.
Tags : kaseya pps, automation framework, systems management, it systems management pain points, roi, user satisfaction, automation, it platform
     Kaseya
By: KeyedIn Solutions     Published Date: Jul 09, 2012
In this whitepaper, we outline the major challenges facing PSOs, how your PSO can improve performance, and some of the professional services automation (PSA) technology that can help you reduce waste.
Tags : performance, keyed in, pso, performance servces organization
     KeyedIn Solutions
By: LogMeIn     Published Date: Mar 19, 2015
Remote support technology, including remote control, desktop sharing, and web collaboration, is one of the most popular platforms used across TSIA service disciplines. Today’s remote support solutions offer much more than just remote control for PCs, their functional footprint is expanding to include support for more devices and richer analytics for trend analysis and supervisor dashboards. Remote support solutions are typically well regarded by users, consistently delivering one of the highest average satisfaction scores in TSIA’s annual Global Technology Survey. Service executives should acquaint themselves with the new features and capabilities being introduced by leading remote support platforms and find ways to leverage the capabilities beyond technical support. Field services, education services, professional services, and managed services are all increasing adoption of these tools to boost productivity and avoid on-site visits. Download this white paper to learn more.
Tags : remote support, remote technology, customer support, productivity, remote technology, crm & customer care, marketing research, sales
     LogMeIn
By: LogMeIn     Published Date: Feb 27, 2018
The North Face rigorously tested several providers and quickly realized that Bold360 hit all the marks. After the initial implementation, The North Face entered into a 3-month professional services engagement to take their chat strategy to the next level. The Bold360 professional services team helped The North Face implement strategic new chat features and tactics, including adaptive canned messages, proactive chat, dual monitors and layered chat, and provided additional development support as needed. To maximize the impact of its chat strategy, The North Face also created an 11-person core chat team, with reps chosen for their skills and product knowledge. Empowered with the capabilities of Bold360, these dedicated agents can now provide truly in-depth product support.
Tags : north face, online, customer, products, engagement, professional
     LogMeIn
By: Manifesto     Published Date: Mar 24, 2010
This Manifesto white paper on "B2B Social Engagements" provides answers to these questions with research findings, 12 cases and more!
Tags : social media, business to business, b2b, popular social media tools, financial services, management consultant, professional services, corporate blogs
     Manifesto
By: Metafuse     Published Date: Sep 26, 2007
In speaking with project managers, directors of operations, vice presidents of professional services, chief financial offers, and other project team members every day, we hear familiar stories repeatedly and there are some trends, or commonalities. This document outlines five of the most common project management challenges.
Tags : project management, document management, project planning, project, enterprise resource planning, erp, planning, metafuse
     Metafuse
By: Microsoft     Published Date: Jul 20, 2018
Cloud is becoming an essential ingredient to a successful IT infrastructure. Recent research by IDC has identified how the growth of cloud as a computing platform has magnified the importance of cloud skills to the success of the enterprise. Moreover, it is becoming clear that IT professionals with cloud skills are strongly influencing both the type of cloud infrastructure and the ultimate pace of adoption of cloud. This puts IT professionals with cloud skills in the driver's seat of their own career. In fact, IT professionals with certifications related to cloud development and operations have dramatically more influence over their organizations' adoption and expansion of cloud services than otherwise similar IT professionals have over the adoption of other types of technical solutions. Cloud skills accelerate the success and career path of IT professionals. The impactful cloud roles are diverse: Multicloud or hybrid cloud management, workload-centric management, and DevOps illustrate
Tags : 
     Microsoft
By: Microsoft Dynamics     Published Date: Jul 03, 2008
Microsoft Dynamics CRM is a powerful tool for your sales and marketing teams, but it is more than just a contact management solution. In this webcast, we explore how Microsoft CRM is a flexible, integral part of your enterprise, supporting sales, marketing, customer service, manufacturing, and professional services. We describe how you can configure Microsoft CRM to work the way your business does, and we illustrate its many benefits.
Tags : contact management, crm tool, crm, sales tool, business integration, microsoft dynamics, microsoft, dynamics crm
     Microsoft Dynamics
By: Microsoft Office     Published Date: Nov 24, 2008
This white paper highlights key challenges facing the professional services industry and discusses how the 2007 Microsoft® Office system can help professional services firms enhance business performance by maximizing employee contributions. It also offers examples of firms realizing business impact from their early use of the 2007 Office system, which provides innovative and powerful enterprise-scale capabilities that extend far beyond improving personal productivity.
Tags : 2007 microsoft office system, microsoft office project 2007, infopath foams services
     Microsoft Office
By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
Tags : ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends
     MobileIron
By: MobileIron     Published Date: Sep 22, 2014
The release of iOS 8 not only introduces a comprehensive list of features to enable greater enterprise mobility, it also highlights the pervasive need for an agile mobility strategy and EMM platform. According to a March 2014 study conducted by the Ponemon Institute, 50 percent of IT professionals in financial services say their company has no mobile strategy(1). Without a strategic approach to mobility and an EMM provider, organizations lack control over data security, end-user privacy, and mobile technologies that support corporate productivity. As iOS 8 becomes widely adopted, it will impact other mobility trends such as the continued migration away from Blackberry. Enterprises will need to move quickly to address these challenges, so updating the mobile strategy should be a top priority in every IT organization.
Tags : ios 8, agile mobility strategy, emm platform, data security, end-user privacy, corporate productivity, mobility trends
     MobileIron
By: Navisite- A Time Warner Cable Company     Published Date: Aug 07, 2013
Designing and implementing an enterprise security plan can be a daunting task for any business. To help facilitate this endeavor NaviSite has developed a manageable process and checklist that can be used by enterprise security, compliance, and IT professionals as a framework for crafting a successful cloud computing security plan. It defines seven steps—sequentially—that have been tested and refined through NaviSite’s experiences helping hundreds of companies secure enterprise resources according to best practices. This plan enables organizations to gain the economic advantages of secure and compliant managed cloud services.
Tags : cloud, security, cloud computing, security plan, enterprise security
     Navisite- A Time Warner Cable Company
By: Navisite- A Time Warner Cable Company     Published Date: Aug 07, 2013
However, risk-averse enterprise IT professionals are understandably cautious about simply moving their entire IT portfolio of resources and services into a 100-percent cloud architecture. As with most technology-adoption curves, enterprises have not embraced an “all-or-nothing” paradigm, instead preferring a pragmatic, “evolution, not revolution” approach of cautious incrementalism. This helps them account for their existing investments, custom work, business requirements, and risk posture. Not everything will move to the cloud – at least not in the foreseeable future. That’s why so many IT professionals advocate a so-called “hybrid” approach. But what do we mean by “hybrid” and how do we optimally balance the various components of a hybrid cloud architecture?
Tags : hybrid cloud, pragmatic view, architectures, it professionals, it portfolio
     Navisite- A Time Warner Cable Company
By: NeoSpire Managed Hosting     Published Date: Sep 01, 2009
In today's economy, companies are trying to assess if they can afford to become PCI compliant. What many of those same companies forget to consider whether they can afford not to be compliant. Since 2007, merchants who were found to be non-compliant with PCI DSS faced fines of $5,000 to $25,000 per month from Visa. It may seem expensive for merchants to install and maintain new security measures to become PCI compliant and validated, but these costs are only a fraction of what it would cost a company to be found in non-compliance or suffer a data breach. Learn more about PCI DSS compliance and how NeoSpire Managed Hosting can help.
Tags : pci compliance, neospire, pci dss faced fines, datalossdb.org, heartland payments, tjx companies, breach cardholder data, hardware
     NeoSpire Managed Hosting
By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
Tags : disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing, small business
     NetSuite
By: OnForce     Published Date: Feb 19, 2008
Discover how you can find highly qualified contract IT service professionals with the skill sets you need, when and where you need them, on demand. Get the free white paper, “8 Ways On-Site Services Can Drive Revenue Now,” featuring commentary from industry analysts and leaders like Gartner, IDC and CRN.
Tags : crn, reseller, retailer, service, vendor selection, onforce, on force, var
     OnForce
By: OpenText     Published Date: Nov 08, 2013
Professional services firm consolidates resources for integrated OpenText RightFax delivery via Microsoft Exchange and Konica Minolta MFPs
Tags : voip, phone systems, voice over internet protocol, voice over ip
     OpenText
By: Oracle     Published Date: Mar 18, 2014
Much as a journalist is expected to report on the “who, what, when,” etc. when filing their story, professional business-to-business (B2B) sales reps are more likely to open doors, nurture opportunities, and close deals when they know more about their prospect or customer. Sales Intelligence, as a broad category of tools and services within the Sales Effectiveness space, represents a significant opportunity for all varieties of sales-oriented job roles to better understand their buyer both before and during the traditional — and non-traditional — sales cycle. This Research Brief summarizes initial Aberdeen research findings based on recent sales intelligence data collected from 206 survey respondents, and provides specific guidance regarding best practices and technologies that sales leaders and sales operations practitioners are well-advised to adopt.
Tags : oracle, b2b, sales intelligence, sales effectiveness, traditional sales cycle, non traditional sales cycle, sales operations, sales research
     Oracle
By: Oracle Corp.     Published Date: Sep 07, 2012
With more than 1,500 rental product offerings, 650 partner rental firms, and more than 4 million visitors, the Kiloutou Website provides professionals with a single, leading marketplace for construction materials, vehicles, and B2B services.
Tags : soa, service-oriented architecture, case study, kiloutou, oracle soa suite, oracle weblogic suite
     Oracle Corp.
By: Oracle Security Solutions     Published Date: Oct 16, 2017
Cloud adoption promises the benefit of increased flexibility and significant cost savings. Hence, migrating business-critical applications to the cloud is becoming a growing priority for companies of all sizes. A recent survey of more than 250,000 information security professionals revealed that more than 77 percent of organizations have already adopted cloud services and 10 percent of those companies using cloud services describe themselves as heavy users.
Tags : 
     Oracle Security Solutions
By: Panasonic     Published Date: Aug 04, 2016
Whether deploying, securing or managing mobility solutions in a professional environment, enterprise leaders must go to great lengths to ensure their investments are effective and easily assimilated into their existing workflows. In order to avoid encountering challenges with rugged mobile devices and other specialist mobile solutions, it is crucial for businesses with field workforces to leverage services and partners that can help them instill strategic best practices across the entire spectrum of mobilization, including security and data protection, installation and integration, training, maintenance and warranties, and proper disposal of old assets.
Tags : mobile devices, mobility, managing mobility, best practices, productivity
     Panasonic
By: Polycom     Published Date: Mar 13, 2015
The Dominion Group of Companies offers clients a wide range of professional services, including investment advising, trust services, wealth management, and insurance. Based in Virginia Beach, Virginia, the company has three main offices as well as independent affiliate offices in multiple locations throughout the United States. Dominion is a small but growing company, currently employing 40 people. A recent opportunity for expansion of the trust side of the business required Dominion to branch out from its Virginia Beach headquarters, opening an office in Florida and relocating one of the firm’s principals to that location. A top priority during that transition was maintaining effective communication, despite the distance, to limit any disruption to existing client services and workflows.
Tags : investment, security, financial transmission, profits, innovative technology, unified communication
     Polycom
By: Rackspace     Published Date: Mar 20, 2019
Banks embarking on any cloud activities must first overcome the compliance of rigorous security policies and regulations. For its 100th anniversary commemorative website, The Bank of East Asia (BEA) partnered Rackspace Professional Services – for expertise and advice on advanced cloud management, best practices and security – to help with the designing of a highly secured and compliant AWS environment to host the new, celebratory website.
Tags : 
     Rackspace
By: Rackspace     Published Date: May 28, 2019
Tokio Marine Life Insurance Singapore (TMLS), an established general and life insurance firm, and subsidiary of the first insurance company in Japan, Tokio Marine Holdings, envisioned an e-services portal to improve user experience by providing a single platform for all customer interactions. For its infrastructure and environment development, the insurer engaged the professional managed security and managed public cloud services of Rackspace, to help with the optimization of its Azure cloud platform, as well as to ensure that the migration is compliant to Singapore’s strict regulations on public cloud use by financial services institutions. The new portal that went live recently had Rackspace instrumentally involved in its building, running, managing and optimizing for the Azure cloud, including a best-practice infrastructure design with the latest resiliency and security features. Building on the success of this year-long project, a future collaboration to tap Rackspace’s PCI DSS
Tags : 
     Rackspace
By: Rackspace     Published Date: May 28, 2019
Noble Group needed to revamp its IT approach to support its technology and global business, which had in-house apps spread across 1,000 different servers around the world. Having worked with Rackspace previously, it had confidence in Rackspace’s expertise in IT transformation, and decided to take up its managed public cloud services for Microsoft Azure, and professional services for cloud migration, performance and scalability. Yet, this resulted in greater gained cost-savings and increased agility, as Noble moved its massive workloads to the Azure cloud with round-the-clock expertise from Rackspace. This proved to be a wise choice. To adapt to Noble Group’s fast changing business model, Rackspace needed to migrate 60 percent of its resources from on-premises infrastructure to Azure, following eight months of planning. At the end of the cloud migration, Noble Group successfully reduced the 2,000 servers from its infrastructure to just 200 servers.
Tags : 
     Rackspace
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