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By: 8x8 Inc.     Published Date: Aug 09, 2017
The 8x8-CCNG survey shows more and more companies are moving their contact centers to the cloud, and for a range of reasons that is appealing to almost every business center. Most prominent among those objectives are better business continuity, scalability, supporting remote workers, and integrating new technologies like multi-channel capabilities. Does your contact center employ remote agents? More than half do or respondents do! Across industries, prioritizing top talent and supporting remote workers is a growing concern. Cloud contact centers support this objective by making the full set of technologies and features available to all users, wherever they are located. Download now to learn more.
Tags : 8x8, cloud contact center, remote work, scalability, cloud computing
     8x8 Inc.
By: Bomgar     Published Date: Feb 28, 2008
Support virtualization enables your support reps to be at multiple locations at once, solving support issues with unbelievable speed and effectiveness.  Over 3,500+ organizations have virtualized their support reps and have decreased IT costs while increasing support rep productivity.
Tags : virtual support, customer service, customer support, remote support, remote workers, bomgar
     Bomgar
By: Bomgar     Published Date: Mar 04, 2008
Organizations implemented ITIL with the goal of creating a set of standards to ensure the delivery of high-quality and efficient technical support. However, many organizations are now looking to realize near-term business value from their investments in ITIL. This ITIL Quickguide outlines how organizations can leverage remote support solutions to accelerate ITIL initiatives and realize near-term business value.
Tags : service, customer service, customer support, remote support, online helpdesk, online support, help desk, itil
     Bomgar
By: Citrix Online     Published Date: Aug 09, 2010
This series takes you through the many issues that plague the modern help desk, and states the case for implementing user-centric remote support.
Tags : citrix, gotoassist, remote support, help desk, configuration, service delivery, return on investment, roi
     Citrix Online
By: Citrix Online     Published Date: Sep 08, 2010
Better Margins at a Fraction of the Cost.
Tags : citrix online technology, remote support, remote access
     Citrix Online
By: Citrix Online     Published Date: Jun 09, 2010
This new white paper examines key challenges facing customer support organizations and explores the many advantages of collaborative remote support, including ad hoc training, faster first-contact resolution and an improved customer experience.
Tags : citrix gotoassist, corporate remote support, customer service, loyalty rentention, desktop management, manager monitoring, webinars & web conferencing
     Citrix Online
By: Citrix Online     Published Date: Jun 09, 2010
This new TSIA white paper provides an overview of Web collaboration, explores how companies are utilizing its capabilities within technical support and details its business value.
Tags : citrix gotoassist, remote support platform, web collaboration
     Citrix Online
By: Dell EMC     Published Date: May 12, 2016
Today’s global business model presents both opportunities for business agility and challenges for IT management. To do business effectively, organizations require an IT infrastructure at remote locations that delivers applications and data with high performance and high reliability. Download this paper and learn how you can enjoy the benefits of having remote offices without the need for an entire IT staff to support it.
Tags : 
     Dell EMC
By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® processor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries
Tags : ultrabook, celeron, celeron inside, core inside, intel, intel logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Processeur Intel® Xeon® Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : ultrabook, celeron, celeron inside, core inside, intel, le logo intel, intel atom, intel atom inside
     DellEMC and  Intel®
By: DellEMC and Intel®     Published Date: Jan 17, 2017
Distributed enterprises often encompass many remote offices that are essential to running the organization and supporting customers. Important activities at the edge include manufacturing, warehousing and distribution, even mobile or remote life-saving environments like health clinics. And while there is usually a central IT staff that creates the overall business architecture for the enterprise, specialized resources to deploy and maintain the infrastructure at the edge can be scarce. Intel® Xeon® Prozessor Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi, and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries.
Tags : ultrabook, celeron, celeron inside, core inside, intel, das intel-logo, intel atom, intel atom inside
     DellEMC and  Intel®
By: Hewlett Packard Enterprise     Published Date: Apr 20, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible.
Tags : cloud, networking, remote workers
     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: May 11, 2018
For midsize firms around the world with 100 to 999 employees, advanced technology plays an increasingly important role in business success. Companies have been adding cloud resources to supplement on-premise server, storage, and networking capabilities. At the same time, growth of mobile and remote workers is also changing how companies need to support workers to allow them to be as productive as possible. Like larger companies, midsize firms must make sure that they are effectively coordinating on-premise, public cloud, and private cloud capabilities. Unlike large companies, though, midsize firms are limited in both financial and technical resources to design and coordinate effective solutions to meet specific needs. Rather than invest in a major overhaul of their IT environments, midsize firms have to move incrementally, supplementing current resources with new cloud and on-premise capabilities that provide the performance needed to prosper in an increasingly competitive environment.
Tags : 
     Hewlett Packard Enterprise
By: HP     Published Date: Jul 21, 2011
HP's Converged Infrastructure incorporates tools that make remote support and management efficient and effective. HP Insight Control, for example, helps reduce server deployment time from four hours to just 20 minutes, a 12-fold decrease in deployment time.
Tags : idg, strategy guide, converged infrastructure, hewlett-packard, branch office, unified communications, convergence, idc
     HP
By: HP     Published Date: Nov 05, 2014
Remove the unnecessary burdens of server management and provisioning with HP Integrated Lights-Out (iLO), designed to support the full lifecycle of servers from initial deployment to ongoing management and service alerting.
Tags : server management, streamlined, it life cycle, business intelligence, remote support, licensing options, servers, bladesystem
     HP
By: HP     Published Date: Nov 05, 2014
The rise of computing in the cloud, expansive mobility options, and increasing pressure to boost application performance have added even further complexity - leading to inefficiencies that can limit your opportunity for growth and success.
Tags : server management, streamlined, it life cycle, business intelligence, remote support, licensing options, servers, bladesystem
     HP
By: HP - Intel® Xeon® processors     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
Tags : it infrastructure, roi, enterprise, performance management, downtime, remote support, support
     HP - Intel® Xeon® processors
By: HP and Intel ®     Published Date: May 06, 2013
This IDC white paper describes the challenges associated with managing the growing complexity of IT infrastructures, with a focus on support services for the enterprise. It highlights the important role of support services in maximizing system performance and minimizing downtime. The paper also examines the HP Insight Online, HP Insight Remote Support, and HP Proactive Care service offerings, specifically for HP ProLiant Gen8 servers featuring Intel Xeon technologies — including an analysis of the return on investment (ROI) from these programs for existing HP customers.
Tags : it infrastructure, roi, enterprise, performance management, downtime, remote support, support
     HP and Intel ®
By: IBM     Published Date: Jun 19, 2008
The perfect mix of performance and energy savings, the IBM BladeCenter S is ideal for the small to mid-sized office and the remote office. It neatly consolidates your storage, servers and networking into a single chassis that plugs into a standard electrical outlet, supports virtually all applications, and uses less energy than comparable systems. Get inside the IBM BladeCenter S with this 3D Virtual Tour that lets you dissect the BladeCenter chassis and look through its components.
Tags : bladecenter, ibm, express seller, green, energy, energy efficient
     IBM
By: IBM     Published Date: Jan 12, 2009
Retail banks are in a state of transformation all over the world. They must integrate new remote payment systems, digitize process integration and update credit management. Watch this webcast to see how IBM WebSphere Portal is helping these companies deliver targeted information to support decision-making, and to aid in their transformation.
Tags : ibm, websphere portal banking initiative, websphere portal, portal solutions for retail banks, updating credit management, internet banking delivery
     IBM
By: IBM     Published Date: Sep 10, 2009
You feel the same pressures to secure your data as a massive corporation does, but without the massive budget. This white paper gives an overview of next-generation data protection and recovery options designed and priced for small and mid-sized business.
Tags : ibm, data protection and recovery options, disaster recovery, application protection and recovery, e-mail object recovery, business continuity and resiliency
     IBM
By: Insight     Published Date: Nov 27, 2017
In the new work world, traditional support will not keep workers engaged — or IT transformational. Meet Insight Managed Office, the ultimate end-to-end DaaS solution that helps IT orchestrate modern devices and secure cloud apps.
Tags : device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
     Insight
By: Insight     Published Date: Nov 27, 2017
Learn how end-to-end device management is helping IT become masters of supporting and securing the modern workforce.
Tags : device as a service solutions, managed office, workplace services, modern workforce solutions, remote workforce solutions, device management, cloud applications, workforce productivity
     Insight
By: join.me     Published Date: Jan 29, 2014
Based on a primary research eort with more than three hundred companies who are active BoldChat customers, this report takes a close look at how live chat is used and measured in support settings.
Tags : logmein, live chat, support, support environments, customer support, customer service, customer engagement, remote support
     join.me
By: join.me     Published Date: Jan 29, 2014
This guide details the factors that impact the purchasing decision of a remote support tool and provides a checklist for use as you work through your remote support solution selection process.
Tags : remote support, solution, complex, communication, sophistication
     join.me
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