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By: Interactive Intelligence     Published Date: Oct 03, 2011
To create a successful workforce management deployment, the first step is to evaluate your WFM product and determine how you'll use it along with the processes and best practices that support it. Next, consider how your ACD is configured, what type of forecasting and scheduling practices you'll use and goals for various metrics including schedule adherence. For more insights, read how to get the most out of workforce management.
Tags : interactive intelligence, workforce management, acd, schedule, forecasting, wfm, processes, best practice
     Interactive Intelligence
By: Interactive Intelligence     Published Date: Feb 27, 2013
Workforce management is more than just software, It requires a large amount of process definition and organizational consideration. These considerations are critical to the success of any workforce management program -- read on to learn more!
Tags : workforce management, more than just software, interactive intelligence, organizational consideration, crm & customer care, marketing research
     Interactive Intelligence
By: Jamf     Published Date: Mar 29, 2018
With Mac labs being a major presence on university campuses, many IT admins rely on imaging to ensure computers do not fall prey to viruses and costly data breaches, and to provide students with the education resources they need to be successful. The problem is imaging machines is a tedious and manual process, requiring lots of IT time. In this white paper, we examine a better way to manage a Mac lab and explain how to: • Leverage Apple’s Device Enrollment Program (DEP) to automatically configure and enroll Mac devices into management • Make apps and resources readily available for students to use, regardless which computer they choose • Ensure students only have access to the resources relevant to them by binding machines to your school’s directory services system
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     Jamf
By: Jamf     Published Date: Jun 07, 2018
A decade ago, Mac was an uncommon sight in many businesses and routinely ignored by corporate IT — but times have changed. Today, employee-choice programs are driving Mac growth in enterprises with 72 percent of employees choosing Mac over PC when given the chance. Now, the need to properly deploy, manage and secure Apple is at an all-time high. This white paper examines how purpose-built management solutions are essential to a successful Apple strategy, and walks you through: • The current state of enterprise management solutions • Features required for best-of-breed Apple management • How Jamf and Microsoft are delivering co-management to the enterprise
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     Jamf
By: Jamf     Published Date: Aug 12, 2019
Since its origin, Mac has been an instrumental tool in helping K-12 schools provide the right resources to students and staff. As the must-have technology for teachers and computer labs, Mac and its wealth of available apps help ensure success in elementary schools all the way through high school graduation. Now, with more Mac computers making their way into school environments than ever before, the need to properly deploy, manage and secure Apple is at an all-time high. This white paper examines how purpose-built management solutions are essential to a successful Apple strategy.
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     Jamf
By: Jelecos     Published Date: Aug 02, 2018
We work with our clients on a foundation of steps to make your Windows workload migration of Windows Servers, SQL, .Net applications and Sharepoint to AWS smooth and successful. Relying on an experienced partner means that you can have confidence to get started with AWS, and Management and Optimization to help your business thrive.
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     Jelecos
By: Jobvite     Published Date: Aug 25, 2016
The talent acquisition market has changed dramatically. It is no longer just about placing ads on different sites and waiting for the resumes to roll in. Rather, it’s ferreting out those passive candidates and convincing them that your company is where they can shine and grow in their profession. Today’s recruiters must proactively search, find, and nurture candidates in this tough job market, and they need good tools to do this. In Forrester’s 45 criteria evaluation of talent acquisition vendors, we identified the 12 most significant software providers — ADP, Cornerstone OnDemand, Findly, IBM Kenexa, iCIMS, Jobvite, Lumesse, Oracle, PageUp People, PeopleFluent, SuccessFactors, and Technomedia — in the talent acquisition category that provide both applicant tracking system (ATS) and various levels of talent relationship management (TRM) functionality in their recruiting offering. This report details our findings about how well each vendor fulfills our criteria and where they stand in r
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     Jobvite
By: Juniper Networks     Published Date: Jun 29, 2017
The ongoing success of 7ticks depends on having an IT infrastructure that adapts and scales to unforgiving reliability, performance, and transparency requirements. To support the torrid growth of data, 7ticks needed to expand the IP/MPLS network connecting its data centers to 40 Gbps—and have an immediate path to 100 Gbps and beyond. Within its data centers, 7ticks needed network and security solutions that would keep pace—and would simplify service management and support automation. “Our biggest challenge is performance at scale,” says Scott Caudell, founder of the 7ticks business and vice president of IT infrastructure at Interactive Data. “IT is our business. The 7ticks infrastructure helps customers get a lower time to market and faster execution speeds at a cost that’s sustainable for their businesses.”
Tags : technology efficiency, market dynamics, data privacy, data security, device management, platform management, enterprise management, data breach
     Juniper Networks
By: K2     Published Date: Jan 07, 2016
When driving any major change within an organization, strategy and execution are intrinsic to a project’s success. Nevertheless, closing the gap between strategy and execution remains a challenge for many organizations, as explored in a recent Process Excellence Network report: “Shift Business Excellence Into High Gear: Drive Strategic Performance Through Process Excellence.” Companies tend to focus more on execution than strategy for quick results, instead of taking the time needed to understand the parts that make up the whole, so the right execution plan can be put in place to deliver the best outcomes. A large part of closing this gap is understanding that business operations don’t fit neatly within the traditional organizational hierarchy. Business processes are often messy, collaborative efforts that span people, departments and systems, making them difficult to manage within a hierarchical structure. Business process management (BPM) helps by redefining an organization accordin
Tags : business transformation, organizational change, process excellence network, strategic performance
     K2
By: Kaseya     Published Date: Jul 29, 2013
Discover, Manage, Automate and Validate
Tags : kaseya, it systems management, validate, it services, it teams
     Kaseya
By: Kaseya     Published Date: Feb 11, 2014
Embrace a new concept and adopt these 4 steps to create IT efficiencies without having to cut service levels. This might just be the change you need.
Tags : kaseya, systems management, technology savvy, it efficiencies, systems management strategy, discovery process, mobile workers, it policies
     Kaseya
By: Kaseya     Published Date: May 13, 2015
While seemingly counter intuitive, organizations can actually create IT efficiencies without having to cut service levels by adopting a systems management strategy that embraces the concept of “Discover, Manage, Automate and Validate.”
Tags : kaseya, hybrid, cloud, management, msp, mobile, big data
     Kaseya
By: KeyedIn Solutions     Published Date: May 08, 2012
The aim of this white paper is to discuss the importance and benefits of a PPM approach within one of our most vital industries.
Tags : project management, keyedin, success, ppm, benefits, pharmaceutical, research and development, r&d
     KeyedIn Solutions
By: KPMG     Published Date: Jun 06, 2019
Traditional IT finance funding processes can no longer keep pace with fast-changing customer demands. Discover a more dynamic approach to funding technology and innovation – one that enables investing almost anytime and anywhere. Read this briefing to find out: • why funding must be uncoupled from the annual budgeting process • how the decentralisation of IT is shaping investment strategies • what a new approach to evaluating success should look like • how Technology Business Management can help.
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     KPMG
By: Kronos     Published Date: Sep 24, 2018
Today’s financial services organizations recognize that success starts with strong relationships built on trust and transparency. In a competitive market, a company’s employees can make or break these crucial relationships through their interactions with customers. That’s why businesses — from wealth management and insurance firms to banks and credit unions — are investing in automated workforce solutions to help them attract, engage, and retain top talent while controlling costs and driving exceptional service. Managing a diverse workforce of exempt and nonexempt employees across back-office, contact center, and frontline operations is no easy feat. Finding and keeping best-fit employees is challenging enough, but you also need to optimize day-to-day functions like time and attendance, scheduling, payroll, labor cost and productivity tracking, and compliance management to stay competitive and profitable. Given this complexity, it is not surprising that management teams are not alway
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     Kronos
By: LANDesk     Published Date: Mar 23, 2009
Peters' and Waterman's well-known book 'In Search of Excellence', a study of some of the most well-managed companies in the United States at that time, was one of the best-known business books of the 1980s. In the book, the authors identified eight common themes which they argued were responsible for the success of the included corporations. These attributes included hands-on management, centralized values accompanied by entrepreneurial productivity, and focusing on the core business (sticking to the knitting).
Tags : itsm, it service management, it management, business management, avocent, landesk, survey, cio
     LANDesk
By: LANDesk     Published Date: Aug 26, 2009
Service management solutions have the potential to return very significant hard-currency ROI. Successful implementations dramatically improve decision accuracy, enhance productivity, increase operating efficiency and reduce operational risk by providing comprehensive context for a wide range of management decisions.
Tags : avocent, itsm, it service management, itil, integration, sla, it infrastructure library, green it
     LANDesk
By: Larsen & Toubro Infotech(LTI)     Published Date: Mar 20, 2019
Know how LTI leveraged SAP SuccessFactors to simplify the employee lifecycle process and enabled rapid move to an intelligent enterprise. A globally-integrated Cloud-based HR Platform for 27000+ users across 30 countries aided higher employee engagement and talent management. Download Complete Case Study.
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     Larsen & Toubro Infotech(LTI)
By: Lawson     Published Date: Jun 23, 2008
Managing and maintaining your key assets throughout their entire lifecycle is critical to your organizations success. Rather than looking at each part of the asset's lifecycle in isolation or only focusing on the operational phase, your asset management solution should enable a more holistic view. It should help you manage the entire cycle.
Tags : erp, eam, lawson, manufacturing, enterprise asset management
     Lawson
By: Logrhythm     Published Date: Sep 05, 2017
The purpose of this white paper is to show you how you can successfully build a SOC, even with limited resources. The paper first explains the basics of the Cyber Attack Lifecycle and the need to address it through the Threat Lifecycle Management framework. Next, the paper explains the basics of SOCs, providing details of what SOCs mean in terms of people, processes, and technology. Finally, the paper walks you through a methodology for building a SOC with limited resources, focusing on tactics to make your rollout smooth and successful. After reading this paper, you should be ready to start planning your own SOC.
Tags : reconnaissance, initial compromise, command control, lateral movement, target attainment, corruption
     Logrhythm
By: Lumesse     Published Date: Feb 12, 2015
This White Paper illustrates the real challenge of retention and development of talent in the UK.
Tags : retention and development of talent, mobility of talent, talent control, succession management, robust succession planning
     Lumesse
By: Lumesse     Published Date: Feb 13, 2015
This White Paper illustrates the real challenge of retention and development of talent in the UK.
Tags : retention and development of talent, mobility of talent, talent control, succession management, robust succession planning
     Lumesse
By: Lumesse     Published Date: Jun 05, 2015
This White Paper illustrates the real challenge of retention and development of talent in the UK.
Tags : retention and development of talent, mobility of talent, talent control, succession management, robust succession planning
     Lumesse
By: Marketo     Published Date: Mar 18, 2019
The role of marketing is constantly evolving. More than ever, marketing has to prove its impact on the success of the business. Outside executives often believe that marketing exists solely to support sales, or as an arts function that hosts company events and puts logos on t-shirts. With the pressure increasing, the growing imperative for marketers to prove their worth has arrived. It’s time for marketers to take control over the revenue process, earn the respect of their organizational peers, and earn a seat at the table. What must marketers do to be seen as an integral part of the machine that drives revenue and growth? Download The Definitive Guide to Marketing Metrics and Analytics to learn about: Establishing a culture of accountability Planning programs with ROI in mind Creating a framework for measurement Embracing revenue performance management Mastering the art of forecasting Building dashboards to inform complex decisions Implementation across teams, tactics, and technolog
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     Marketo
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