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By: Cisco     Published Date: Apr 19, 2016
Golin brings account teams, clients, and their best ideas together in one place with the Cisco Spark application.
Tags : cisco webex, global communications, golin, client experience, client servicing, best practices, teamwork, collaboration tools
     Cisco
By: Cisco     Published Date: Jun 21, 2016
The Internet of Things may be a hot topic in the industry but it’s not a new concept. In the early 2000’s, Kevin Ashton was laying the groundwork for what would become the Internet of Things (IoT) at MIT’s AutoID lab. Ashton was one of the pioneers who conceived this notion as he searched for ways that Proctor & Gamble could improve its business by linking RFID information to the Internet. The concept was simple but powerful. If all objects in daily life were equipped with identifiers and wireless connectivity, these objects could be communicate with each other and be managed by computers.
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     Cisco
By: Cisco     Published Date: Jun 21, 2016
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
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     Cisco
By: Cisco     Published Date: Jun 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video.
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     Cisco
By: Cisco     Published Date: Jun 21, 2016
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable.
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     Cisco
By: Cisco     Published Date: Jun 21, 2016
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable.
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     Cisco
By: Cisco     Published Date: Jul 08, 2016
This primer offers some strategies to help IT communicate the full value of mobility to key HR stakeholders in the organization. It explains why partnering with IT is their smartest path to success.
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     Cisco
By: Cisco     Published Date: Jul 08, 2016
This primer offers some strategies to help IT communicate the full value of mobility to key operations and workplace stakeholders in the organization. It explains why partnering with IT is their smartest path to success.
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     Cisco
By: Cisco     Published Date: Jul 08, 2016
This primer offers some strategies to help IT communicate the full value of mobility to key security stakeholders in the organization. It explains why partnering with IT is their smartest path to success.
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     Cisco
By: Cisco     Published Date: Jul 08, 2016
This primer offers some strategies to help IT communicate the full value of mobility to marketing stakeholders in the organization. It explains why partnering with IT is their smartest path to success.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
In today’s global economy, innovation matters. For teams to innovate rapidly and with great frequency, they must be able to clearly communicate and closely collaborate. Miscommunication, misunderstanding and misinterpretation only leads to costly errors, bottlenecked business processes and market misfires. Most of these issues are avoidable.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
Though IP telephony has been available commercially since the mid ‘90s, it remains an emerging technology for many organizations. Only about 28% of companies have moved all endpoints (handsets, softphones, audio bridges) to IP, according to Nemertes’ research data. The rest of organizations are either in the process of migrating fully to IP, stuck in a hybrid rollout requiring them to manage typically multiple TDM and IP providers, or firmly planted in TDM. This report reviews the issues and benefits associated with moving to an all-IP environment, based on interviews with IT professionals who have moved to all IP or are in the process of doing so.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions. In October 2013, Cisco commissioned Forrester Consulting to dive deeper into the current usage trends and perceptions of unified communications among midsize organizations (100 to 999 employees) across North America, Asia, and Europe.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
You have three choices for using Cisco® Unified Communications and Collaboration applications: on-premises, in the cloud, or a hybrid of the two. The option that is best for your company depends on your IT skills, budget priorities, growth plans, and customization requirements. This guide, intended for organizations with 100 to 1000 employees, will help you compare the options.
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
Companies rely on an expanding set of applications to compete in today's rapidly evolving business environment: - They rely on a fast-growing array of applications and devices (email, collaboration tools, and smartphones/tablets) to communicate and conduct business with customers and business partners. - They are creating, collecting, and repurposing large, unstructured data sets in life sciences, geophysics, media, and manufacturing. - They are collecting, storing, and analyzing more social and sensor-generated data about environments, products, customers, and transactions. The promise of better and faster data-driven decision making based on all this information is pushing big data and analytics (BDA) technology to the top of executive agendas. To succeed, CIOs must place a laserlike investment focus on datacenter solutions that allow them to deliver scalable, reliable, and flexible infrastructure for fast-growing BDA environments. Read more to learn how!
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     Cisco
By: Cisco     Published Date: Jul 11, 2016
IoT impacts every business. Mobile and the Internet of Things will change the types of devices that connect into a company’s systems. These newly connected devices will produce new types of data. The Internet of Things will help a business gain efficiencies, harness intelligence from a wide range of equipment, improve operations and increase customer satisfaction. IoT will also have a profound impact on people’s lives. It will improve public safety, transportation and healthcare with better information and faster communications of this information. While there are many ways that the Internet of Things could impact society and business, there are at least three major benefits of IOT that will impact every business, which include: communication, control and cost savings. Read to learn more!
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     Cisco
By: Cisco     Published Date: Sep 07, 2016
This white paper helps you determine which communications deployment option is best for your business.
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     Cisco
By: Cisco     Published Date: Sep 07, 2016
This white paper displays the top unified communications trends for midsize businesses.
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     Cisco
By: Cisco     Published Date: Sep 08, 2016
This white paper offers some strategies to help IT communicate the full value of mobility to key business stakeholders in the organization. It explains why partnering with IT is their smartest path to success.
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     Cisco
By: Cisco     Published Date: Nov 30, 2016
CureSeq’s mission is to “revolutionize next-generation sequencing in the oncology space.” To accomplish this, the company must reach as many researchers and clinical oncologists as possible to help them identify and treat cancer. CureSeq, whose work has been published in scientific journals, needed a reliable online meeting solution to communicate effectively with critical stakeholders around the world. After struggling with several other solutions, the company selected Cisco WebEx to take advantage of the platform’s presentation and document-sharing capabilities and audio quality.
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     Cisco
By: Cisco     Published Date: Dec 21, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video. Cloud solutions allow contact centers to gain access to new technology capabilities and channels on demand with the ability to scale up quickly. They offer the best technology innovation as well as the ability to scale agents up and down as business needs change. This whitepaper provides background on cloud contact cen
Tags : 
     Cisco
By: Cisco     Published Date: Dec 21, 2016
You have three choices for using Cisco® Unified Communications and Collaboration applications: on-premises, in the cloud, or a hybrid of the two. The option that is best for your company depends on your IT skills, budget priorities, growth plans, and customization requirements. This guide, intended for organizations with 100 to 1000 employees, will help you compare the options
Tags : 
     Cisco
By: Cisco     Published Date: Dec 21, 2016
As the corporate landscape becomes increasingly mobile, and workers collaborate across a growing range of devices, organizations are implementing an agile and secure unified communications infrastructure. Active deployment of UC technology solutions has been on the rise among enterprises; however, adoption among midsize businesses has been notably slower. Yet in seeking ways to do more with less, midsize organizations are increasingly turning to the cloud and converged networks to provide UC solutions.
Tags : 
     Cisco
By: Cisco     Published Date: Jun 12, 2014
U.K. energy contractor reduces total cost of ownership while improving customer service and adopting new ways of working.
Tags : cisco, unified communications solutions, borderless network infrastructure, cisco ironport security, case study
     Cisco
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