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By: Oracle Service Cloud     Published Date: Mar 24, 2016
Despite the array of new technologies enabling customer contact across web and mobile channels, most serious interactions still have to pass through an agent in order to be resolved. Enterprises can push customers toward self-service, but in the end, people often still need to talk to other people. This means that, even in the best of circumstances, the customer experience is highly dependent on the capabilities of the agent manning the phones. That person needs more than skills and a beneficial temperament; they require a software environment that provides maximum space for flexibility, problem solving, and intuitive task switching.
Tags : oracle, service cloud, customer interaction, customer support
     Oracle Service Cloud
By: Palo Alto Networks     Published Date: Feb 24, 2016
This webinar, hosted by Palo Alto Networks, focuses on deployment of 'Zero Trust Network Segmentation' in industrial control systems in large scale, mult-plant environments. We begin with an explanation of the concepts behind 'Zero Trust', scalability, the best ways to adapt existing networking and segmentation without needing to reconfigure infrastructure, and how Palo Alto's platform adresses these needs. Speakers Lionel Jacobs is the Sr. ICS Security Architect at Palo Alto Netowrks Jonathan S. is an Information Security Architect at a Global F&B Manufacturer Del Rodillas (Moderator) is the Sr. Manager of ICS Initiative at Palo Alto Networks
Tags : zero trust, networking, network segmentation, ics, scale, infrastructure, enterprise
     Palo Alto Networks
By: Plantronics     Published Date: Oct 18, 2013
The following describes some typical UC usage scenarios, and how you can deploy products that will maximize productivity while minimizing downtime, excessive inventory costs, operational overhead, and unsatisfied users.
Tags : plantronics, solutions for uc users, solutions for uc applications, sound innovation, mobile and wired workers, web-based collaboration, voice communications, deploy products
     Plantronics
By: Plantronics     Published Date: Oct 18, 2013
As communication options and needs increase, clear preferences have emerged regarding the best ways to exchange specific types of information.
Tags : plantronics, global workforces, anywhere-anytime attitude, brainstorming, collaborating, communications tool belt, phone conferences, audio conferences
     Plantronics
By: Polycom     Published Date: Sep 07, 2016
"“Work” doesn’t have to be a place your employees go, it’s something they do, irrespective of time, location, and the devices used. Today, video-enabled devices allow people to work and communicate from virtually anywhere. In “Best Practices in Creating Collaborative Workspaces” on-demand webinar, we’ll show you how you can enable users to communicate in open spaces while focusing on greater productivity and stronger team cohesion and collaboration. Join Polycom leaders Amy Barzdukas and Chris Thorson as they share best practices on workplace collaboration and flexible work environments. "
Tags : best practices, business optimization, business management, application management, enterprise application, business intelligence, productivity
     Polycom
By: Pros, Inc     Published Date: Apr 24, 2019
The world of selling is evolving, and the advent of digital platforms has changed the way in which buyers interact with sellers. Sales teams are struggling to sell in this fast and competitive environment and this is evident by the fact that the number of sales people that hit their quota has dropped over time. As a sales leader, it’s time to rethink your sales strategy. In this webinar, we’ll discuss sales strategies and practical insights you can implement to develop sales teams which can outperform in any dynamic market environment. We’ll walk through sales enablement practices and coaching tactics which will help to optimize your sales methodologies. We’ll also discuss sales tools with great ROI which can help increase your sales productivity and accelerate your sales velocity. During this segment, we’ll specifically focus on quote-to-cash technologies and discuss the rising importance of AI-based pricing optimization to streamline and accelerate your sales process.
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     Pros, Inc
By: Pros, Inc     Published Date: May 03, 2019
The world of selling is evolving, and the advent of digital platforms has changed the way in which buyers interact with sellers. Sales teams are struggling to sell in this fast and competitive environment and this is evident by the fact that the number of sales people that hit their quota has dropped over time. As a sales leader, it’s time to rethink your sales strategy. In this webinar, we’ll discuss sales strategies and practical insights you can implement to develop sales teams which can outperform in any dynamic market environment. We’ll walk through sales enablement practices and coaching tactics which will help to optimize your sales methodologies. We’ll also discuss sales tools with great ROI which can help increase your sales productivity and accelerate your sales velocity. During this segment, we’ll specifically focus on quote-to-cash technologies and discuss the rising importance of AI-based pricing optimization to streamline and accelerate your sales process.
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     Pros, Inc
By: Pure Storage     Published Date: Jan 29, 2016
While Epic deployment is widespread in Healthcare Delivery Organizations, protection of those environments is often difficult, manual and scripted. Learn how Commvault Intellisnap software and Pure Storage enable an automated protection and recovery environment for Epic.
Tags : modern data protection, epic, healthcare delivery organizations, commvault intellisnap, pure storage, recovery environment
     Pure Storage
By: Rackspace     Published Date: Mar 20, 2019
Banks embarking on any cloud activities must first overcome the compliance of rigorous security policies and regulations. For its 100th anniversary commemorative website, The Bank of East Asia (BEA) partnered Rackspace Professional Services – for expertise and advice on advanced cloud management, best practices and security – to help with the designing of a highly secured and compliant AWS environment to host the new, celebratory website.
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     Rackspace
By: Rapid7     Published Date: Jul 12, 2012
In this webcast, Bernd Leger, VP of Marketing, Products & Solutions at Rapid7 and Nate Crampton, Product Manager at Rapid7 discuss the current state of how organizations are prioritizing vulnerabilities in their environments and what security professionals can do to lower their security thresholds.
Tags : rapid7, technology, security, it management, business technology
     Rapid7
By: Red Hat     Published Date: Jul 14, 2010
This use case introduces Red Hat solutions that you can use to build a world-class web application infrastructure. Learn best practices that will scale as your company grows and find out how to increase your productivity while reducing costs.
Tags : red hat, web app infrastructure, productivity, web application environment, enterprise linux, open source, enterprise virtualization, jboss enterprise middleware
     Red Hat
By: Red Hat     Published Date: Jan 01, 2012
A world-leading web content management and customer experience management system built its capabilities on the Ixonos Elastic Cloud – which is based on the Red Hat software stack, including value-rich Red Hat Enterprise Linux. Learn how Red Hat Enterprise Linux offered a stable, flexible environment for cloud deployments.
Tags : ixonos elastic cloud, software stack, red hat, ez systems, linux, cloud deployments
     Red Hat
By: Red Hat     Published Date: Jan 01, 2013
Don’t let your web infrastructure limit the growth of your online business. Consider Red Hat Enterprise Linux – the ideal platform for transaction-intensive environments. Red Hat Enterprise Linux offers reliability, scalability, and predictable total cost of ownership – as well as a continuous stream of technical improvements – to keep you at the leading edge.
Tags : web, infrastructure, transaction-intensive environment, reliability, scalability, total cost, improvements
     Red Hat
By: Red Hat     Published Date: Jan 02, 2018
Once upon a time, several generations ago (in technology years), IT departments were internal departments, focused on maintaining infrastructure and services within the company. Some companies may have had external-facing services, particularly web services, but this was still generally a narrow and restricted area. IT wasn’t a revenue-generating or strategic department; it was a supporting environment viewed as a cost center. One of the outcomes of an infrastructure-focused environment is that developers lost a sense of what their code was doing. Release cycles were long, and changes were slow. A developer would work on something and throw the code into testing or operations, and it would be released months later. Because of that long lead time, engineers lost the joy of being a developer—of creating something and seeing it work in real life. One of the great, powerful changes with digital transformation and related cultural and technology changes like DevOps is that it reintroduce
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     Red Hat
By: Riverbed     Published Date: Oct 17, 2012
Microsoft SharePoint is a collaboration tool used in enterprises. Read this white paper to learn about the optimizing a web-based SharePoint environment and how to address the requirements across the technology stack to deliver ROI for the business.
Tags : microsoft sharepoint, enterprise applications, connectivity, it infrastructure
     Riverbed
By: Riverbed     Published Date: Nov 02, 2016
In its quest to increase agility and reliability, IT is adopting cloud services and related technologies like PaaS, micro-services, and containers to rapidly deliver applications that scale to real-world conditions. Application topology is often transient and unpredictably interrelated with countless other applications and services. This poses a serious challenge for performance monitoring since most techniques are still rooted to tiers or servers. During this webinar, discover: • The benefits and challenges of deploying apps across hybrid environments • Techniques that expose major, but often undiagnosed problems • Real-world examples where major performance issues were resolved"
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     Riverbed
By: Sage     Published Date: Oct 29, 2014
If you have recently been to a seminar, attended a conference or webcast, or read a white paper or blog, you have most likely heard about cloud technology as it relates to the accounting profession. Cloud technology is an enabler that allows a business to shift computing power from local networks and desktop environments to a remote off-premises computing environment. Ef?ciency of operations is enhanced by removing the burden of managing networks, upgrades, and information technology operational issues.
Tags : cloud technology, service offerings, efficiency, managing networks, operational issues
     Sage
By: SAS     Published Date: Dec 20, 2018
Think of the self-service things you use in a day. Gas pumps. ATMs. Online apps for shopping. They’re convenient and easy to use. People choose what they want, when they want – without involving others in their minute-to-minute decisions. What if your organization could treat data discovery and analytics the same way? SAS has combined two of its visual solutions to do just that. SAS Visual Analytics and SAS Visual Statistics share the same web-based interface to provide self-service data exploration and easy-to-use interactive predictive analytics in a collaborative environment. This white paper takes a look at this convergence and outlines how these products can be used together so that everyone, even nontechnical users, can investigate data on their own, create analytical models and uncover new insights that drive competitive differentiation. Your analytics journey just got a lot easier.
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     SAS
By: Schneider Electric     Published Date: Jan 26, 2018
The first event in the Partnering with Certainy Webinar Series, "Customer Demands at the Edge." Trends like IoT are driving customer experience expectations in a way that demands resiliency in local edge environments. As a result, we’re seeing a rise of edge computing (compute power coming out of the cloud and into the access layer). Customer demands manifest themselves differently based on things like company size and segment. For example, a retail customer’s business imperatives might look different from a doctor’s office. But one thing remains constant: A standardized, redundant, and repeatable physical infrastructure can protect the availability of these now-critical access-layer IT assets. APC by Schneider Electric has: The solutions you need to deliver a standardized, redundant, & repeatable infrastructure to your customers The tools you need to configure them, The alliances & certifications you trust & rely on, The program to make it profitable. Fill out your information and click "Register" to watch the kick off our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Always On, Always Connected.” This webinar originally aired on October 5th, 2017.
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     Schneider Electric
By: Schneider Electric     Published Date: Jan 26, 2018
Part 2 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." In our last webinar, we discussed how trends & technologies like IoT and its many applications have helped drive an Always On, Always Connected mentality that has completely evolved customer experience standards. These demands are driving a need for resiliency in local edge environments, meaning compute & storage capacity is now coming back on premise for many applications – especially in industries like Healthcare, Retail, Finance, and Education. In other words, this highly distributed access layer is now becoming a compute layer – one that is mission-critical to delivering a flawless (or at least acceptable) customer experience. These environments are often make-shift wiring closets (janitor’s closets, back rooms, etc.) with no dedicated IT staff per each location. More than ever before, Healthcare, Retail, Finance, and Education customers are turning to solution providers to be that “dedicated IT staff” to find and fix problems before they start, so that the customer (or patient, or student) experience they’re working to provide remains a good one. APC by Schneider Electric has: Connected Products making it easy to remotely monitor your customers’ environments Including our NEW Smart-UPS with APC SmartConnect – the industry’s first cloud-connected UPS! A Managed Service Program to help you develop & monetize power as a managed service Fill out your information and click "Register" to watch part 2 of our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Fix My Problem Before it Starts.” This webinar originally aired on October 19th, 2017.
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     Schneider Electric
By: Schneider Electric     Published Date: Jan 26, 2018
Part 3 in our Partnering with Certainty Webinar Series, "Customer Demands at the Edge." As distributed edge environments become more critical, physical security becomes more important. Nobody would leave their data center wide open for anyone to enter, but that’s exactly how many organizations treat their edge computing sites. Often, they consist of a rack or two of gear in a non-dedicated location, perhaps a janitor’s closet, with little to no physical security. Fill out your information and click "Register" to watch the third event in our Partnering with Certainty Webinar Series, “Customer Demands at the Edge: Protect me from Downtime!” This webinar originally aired on November 9th, 2017. In this webinar, we discuss physical security best practices, including environmental issues such as temperature and humidity monitoring. We also update partners on the physical security features of the latest APC racks and the NetBotz line of security and environmental appliances, cameras and sensors.
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     Schneider Electric
By: Secure Computing     Published Date: Feb 20, 2008
Reputation systems add a critical first line of advanced protection to help organizations accurately detect and block all types of threats to their messaging, web, and network environments.  In simplest terms, deploying a reputation service at the network edge is analogous to having a peephole in the front door of your house.  You let in people you know and trust, question the ones you don’t know and shun the ones who look suspicious.  Just by taking these simple measures you reduce your risk.
Tags : it spending, whitelist, whitelisting, email security, spam, antispam, cast iron, castiron
     Secure Computing
By: Silver Peak     Published Date: Oct 28, 2013
Enterprises have long been battling the inherent performance limitations of Wide Area Networks (WANs) when delivering applications to remote offices. Caching emerged in the 1990’s as a potential way of addressing this problem, accelerating the performance of specific applications, such as web services, while reducing overall WAN traffic. While caching achieved reasonable success for a few short years, the market for these point products ultimately subsided as a result of several operational and functional limitations. Enterprises require an application acceleration solution that spans all types of traffic, one that is easy to manage, and 100% data coherency when supporting business-critical applications. This white paper will address these issues and offer a solution that addresses these enterprise requirements. The result is a complete solution for improved application delivery across a distributed enterprise environment.
Tags : silver peak, network memory, application caching, wan, caching
     Silver Peak
By: SolarWinds     Published Date: Aug 04, 2015
In order to have a responsive and resilient website, there are critical decisions you should make in the planning process with regard to security, load testing, load balancing and scalability. In this paper, Terri Donahue, Microsoft IIS MVP, outlines specific decisions and tasks you should perform to effectively plan and implement your IIS environment.
Tags : internet information services, load testing, load balancing, scalability, iis environment
     SolarWinds
By: Symantec     Published Date: Dec 04, 2014
SSL Certificates have been in use for almost 15 years, and they continue to serve a vital role in protecting data as it travels across the Internet and other networks. From online financial transactions to e-commerce to product development, SSL Certificates make it possible for users around the world to communicate sensitive information with the confidence that it is safe from malicious hackers. The Internet has evolved in innumerable ways over the past decade and a half; so why do SSL Certificates continue to instill trust? Simply put, SSL Certificates are very effective in protecting data in transit. Yet, customers transacting on websites and systems that are protected by SSL security still face serious threats . One key reason for this danger: poor SSL Certificate management. Enterprises with hundreds of SSL Certificates from several different providers could lose track of certificates in their environment. This white paper will present the pitfalls associated with poor SSL Certificate management, why they are potentially dangerous to the enterprise, and how enterprises can keep track of SSL Certificates effectively.
Tags : ssl, ssl certificates, business continuity, breach protection, protection, e-commerce, malicious hackers, security
     Symantec
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