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By: Safari Books     Published Date: Jun 08, 2009
ITIL Version 3 Best Practices has expanded the concept of IT service delivery from day-to-day operations of those services to the Service Lifecycle. ITIL Version 3 Best Practices includes five lifecycle phases (each with its own guidebook): Strategy, Design, Transition (which covers implementation and change), Operations and Continual Improvement.
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design
     Safari Books
By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design
     Safari Books
By: Stratus Technologies     Published Date: Jun 04, 2009
Cloud computing allows companies to use IT resources as a service, taking advantage of shared applications, processing and storage managed within the cloud - either inside a private cloud at an internal data center, or in an external cloud at a service provider. Greater robustness of the virtualized servers supporting this new IT model will ensure a resilient cloud infrastructure capable of delivering "on-demand" access to users.
Tags : demand, stratus, cloud computing, virtualized, on demand, storage management, shared applications, cloud
     Stratus Technologies
By: GFI     Published Date: Jun 03, 2009
More than ever, SMBs need to focus on security as part of their IT infrastructure, building around it rather than considering it as an afterthought. This has become even more critical over the past few years as many businesses have unwittingly lost their customers’ personal data due to security breaches, and as states and countries have responded by enacting laws to force the businesses to implement additional levels of protection.
Tags : gfi, smbs, small, medium, business, it infrastructure, security, windows nt
     GFI
By: Neolane, Inc.     Published Date: Jun 03, 2009
Let’s face it: In this economy, justifying new investments can be tough. Most companies are in belt-tightening mode, not shopping mode. And budgets are getting leaner. But sometimes it makes sense to invest. The recession won’t last forever. Forward thinking companies are already thinking about how to prepare for the upturn — in fact, many are marketing their way through the recession, taking advantage of low media prices and a relatively stark competitive landscape in order to better stand out and gain market share. Learn more today!
Tags : enterprise marketing software, neolane, economy, investments, cost cutting, lean, recession, competitive landscape
     Neolane, Inc.
By: ClickMail Marketing     Published Date: Jun 03, 2009
Whether you're in the market for a new ESP now or want to see how your current one stacks up, you'll find this whitepaper an invaluable resource. This whitepaper will help you take a thoughtful, informed approach to your ESP selection or comparison to your existing solution, so you can compare apples-to-oranges and still make a wise choice.
Tags : email service provider, esp, clickmail, roi, dma, direct marketing association, deliverability, marketing channel
     ClickMail Marketing
By: IBM     Published Date: Jun 02, 2009
Linux reliability has come of age. Several major Linux distributions including Novell SUSE, Red Hat Enterprise Linux and Ubuntu scored high in reliability, improved over 2006 uptime statistics and achieved near parity with Unix distributions. Security incidents plagued Windows Server 2003, which saw uptime decrease by roughly 10% during last year. Corporations must continue to adhere to best practices in configuration, management and security to ensure optimal server operating system and application reliability.
Tags : reliability, uptime, performance, management, service-level agreement, sla, compliance, linux
     IBM
By: LANDesk     Published Date: Jun 02, 2009
A proven framework for delivering business alignment and implementing best practices for IT service management.
Tags : landesk, avocent, itsm, it business management, itbm, maturity model, service management, cobit
     LANDesk
By: Citrix Online     Published Date: Jun 02, 2009
Webinars have become a common business practice. They reduce travel time and costs, increase geographic reach and enable greater efficiency.
Tags : engage, gtm, goto meeting, citrix online, webinars, presentations, travel, presenter
     Citrix Online
By: SuccessFactors     Published Date: Jun 02, 2009
This Whitepaper shows the results of a survey conducted with over 500 SuccessFactors customers. See how they increased productivity and drove significant financial impact to their respective organizations.
Tags : successfactor, human resources, productivity, execution, strategy, management, project
     SuccessFactors
By: SRC,LLC     Published Date: Jun 01, 2009
To mine raw data and extract crucial insights, business decisionā€makers need fast and comprehensive access to all the information stored across their enterprise, regardless of its format or location. Furthermore, that data must be organized, analyzed and visualized in ways that permit easy interpretation of market opportunities growth, shifts and trends and the businessā€process changes required to address them. Gaining a true perspective on an organization’s customer base, market area or potential expansion can be a challenging task, because companies use so many relational databases, data warehouse technologies, mapping systems and ad hoc data repositories to gather and house information for a wide variety of specialized purposes.
Tags : src, enterprise, enterprise applications, convergence, compared, counted, combined, reorganized
     SRC,LLC
By: SRC,LLC     Published Date: Jun 01, 2009
Companies spend millions of dollars every year on building data warehouses, buying business intelligence (BI) software tools and managing their analytic processes in the hope of gaining consumer insight and winning market share. Yet, many companies fail to realize the full benefits of their technology investments because they are hamstrung by the layers of expertise and the complexity of technology tools needed to integrate various data warehouses and associated tools within their existing analytic environments. Since analysis is only as good as the accessibility, timeliness and accuracy of the information being analyzed, the interoperability of any data warehouse with any analytic environment is essential to achieving insightful, actionable analysis and making better decisions.
Tags : src, enterprise, streamline, analytics, economy, analytic imperative, business intelligence, seamless
     SRC,LLC
By: SRC,LLC     Published Date: Jun 01, 2009
Today, organizations are collecting data at every level of their business and in volumes that in the past were unimaginable. Data sets are stored in different database systems or in files with distinctive formats, all reflecting business process, application, program software, or information type dependencies. Adding to this complexity is the distribution of these data sets across the enterprise in silos requiring a varied set of tools and/or specialized business rules for data transformation, classification, matching, and integration. Because of the massive amounts of data stored in a variety of representation formats, decision makers strain to derive insights and create business solutions that adequately span and integrate information from these disparate technology islands. Learn more today!
Tags : src, data transformation, classification, business value, geographic business intelligence, geo-bi, etl, extract
     SRC,LLC
By: Sage SalesLogix     Published Date: May 28, 2009
Before committing to a CRM purchase and implementation, it's good to know the experience of those who have already "been there, done that." It can save time and prevent costly missteps.
Tags : crm, customer relationship management, customer centric, customer-centric, customer service, service, retention, loyalty
     Sage SalesLogix
By: Sun Microsystems     Published Date: May 21, 2009
This white paper demonstrates how power, cooling, and real estate requirements are finally combining-to form a perfect storm for expensive, locked-in, proprietary hardware. Is there a way out?
Tags : unified storage open storage, ssds, zfs
     Sun Microsystems
By: Ability Commerce     Published Date: May 18, 2009
Reggie Brady shares some of her favorite e-mails and explain why they're tops in her book. As you read them, think about how you might incorporate these tactics in your own e-mail programs.
Tags : ability commerce, seo, email frequency, roi, pci, ecommerce, e-commerce, order management
     Ability Commerce
By: Tippit, CRM     Published Date: May 15, 2009
Today's Customer Relationship Management (CRM) solutions aim to recapture the personalized customer service provided by local mom-and-pop shops of yore – except with high-tech-analytics capabilities, collaborative platforms and automated processes. By gathering information from multiple data sources and storing it in a centralized location, a hosted CRM solution provides a holistic view of a customer in real time. Armed with this insight, a company’s management, sales and service people can better generate leads, target top customers, manage marketing campaigns, drive sales and boost customer satisfaction.
Tags : tippit, marketing, analytics, sales force automation, crm, onyx software, rightnow technologies
     Tippit, CRM
By: Genesys     Published Date: May 14, 2009
Customer loyalty is a two-way street. Businesses around the world are finding greater success at winning, serving and retaining customers when they are able to respond quickly and effectively whenever they call. Intelligent Customer Front Door (iCFD) is a metaphor that describes a set of applications and technological resources that enable businesses to identify callers and quickly aggregate information about them to assist in successfully resolving their needs. Learn more today!
Tags : genesys, opus, customer loyalty, customer, crm, customer relationship management, retention, intelligent customer front door
     Genesys
By: Site Pro PPC     Published Date: May 14, 2009
Often times hiring a professional to manage your PPC accounts actually saves you money. Check out our free whitepaper to find out why!
Tags : site pro, ppc, ppc management, adwords, google, yahoo, msn, search marketing agencies
     Site Pro PPC
By: Mcorp Consulting     Published Date: May 12, 2009
Learn how a deep understanding of touchpoints - and the ways they drive customers closer to you (or farther away) - can improve acquisition, retention and loyalty, create better customer experiences, strengthen relationships and boost your bottom line. (Plus 5 steps for leveraging touchpoints to profit from better customer relationships.)
Tags : mcorp, customer experience, relationship lifecycle, loyalty, retention, bottom line, touchpoint marketing, touchpoint mapping
     Mcorp Consulting
By: Innotas     Published Date: May 12, 2009
Today's business challenges are both epic and unprecedented, which, if not met by quick and decisive actions, can result in catastrophic consequences. Taking control of IT is one of the best ways to take control of your business.
Tags : issue management, issues management, it governance, pmo, ppm, professional services automation, program management, program management office
     Innotas
By: Innotas     Published Date: May 11, 2009
Discover how IT Governance enables IT to meet these expectations, measure performance, manage resources, mitigate risk and make sure that IT aligns activities with the strategic direction of the enterprise - all for a surprisingly low cost.
Tags : innotas, it governance, enterprise services, it management, strategy, accountability, cost saving, business intelligence
     Innotas
By: Absolute Software     Published Date: May 08, 2009
In this whitepaper, the Ponemon Institute shares its findings on the use of encryption on laptops by corporate employees. It shows that many employees may not be taking the most basic precautions to secure their company laptop.
Tags : absolute, laptop, saas, lock down, rapid recovery, stolen, data defense, theft deterrence
     Absolute Software
By: VeriSign Incorp.     Published Date: May 08, 2009
Web Application Threats Are Evolving. Are Your Security Efforts Keeping Pace? Today, Web application security threats are not only becoming more abundant than ever, but also more difficult to detect, and more complex to solve. Many organizations are responding to these unique vulnerabilities with traditional network security approaches. However, sophisticated Web applications threats require a more sophisticated security strategy. What’s worked in the past won’t necessarily work today; and what’s more, Web application security requires a comprehensive solution, not simply a series of a la carte provisions. For detailed steps toward improving your Web application security strategy, download the VeriSign® Enterprise Security Services white paper, Best Practices That Improve Web Application Security.
Tags : verisign, web application security, sensitive data, intellectual property, business processes, operational costs, verisign enterprise security services, point-of-sale
     VeriSign Incorp.
By: Taleo     Published Date: May 08, 2009
This paper provides insights into recruiting practices that enable acquiring and retaining a high quality workforce. Uncover new sourcing, assessment, process, and green opportunities to cut recruiting costs by quantifying the reduction of direct costs savings and benefits from technology.
Tags : talent management, human capital management, hcm, integrated, integration, visibility, integrate, alignment
     Taleo
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