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benchmarking

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By: ShoreTel     Published Date: Oct 26, 2012
Total cost of ownership is a key metric for assessing costs, benefits and risks of a UC solution, enabling organizations to properly evaluate competing solutions. This white paper examines the total cost of ownership measured in different ways.
Tags : shoretel, unified communications solutions, ucs, total cost of ownership, telecom, telecom solution, benchmarking
     ShoreTel
By: UL EduNeering     Published Date: Jul 05, 2012
This paper summarizes the results of a quantitative benchmarking survey to over 200 Life Science organizations. The study identifies the key compliance and performance improvement training topics they had addressed in 2011 along with key issues for 2012.
Tags : fda, gmp, gcp, gxp, cms, osha, qsr, 21 cfr part 11
     UL EduNeering
By: SAP     Published Date: May 11, 2012
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
Tags : smb, business intelligence, small business, benchmarking, pace framework
     SAP
By: Aquire     Published Date: Oct 07, 2011
Gain a clear understanding of what workforce analytics are and how they are integral for strategic planning to support your company's overall strategies from the creators of Human Resource Executive's 2010 Top Product, Aquire InSight.
Tags : workforce analytics, aquire, aquire insight, workforce analytics software, hr reports, hr metrics, hr trends, hr dashboard
     Aquire
By: GoToAssist     Published Date: Oct 05, 2011
This new TSIA white paper explores 3 fundamental metrics - operational, quality and cost - that you should include in your services dashboard, outlines specific measurements to track in each area and provides industry averages for key metrics to help with benchmarking.
Tags : citrix, technology, metric, tsia, operations, quality, cost, dashboard
     GoToAssist
By: Skillsoft     Published Date: Apr 01, 2011
What does it really take to be a leader at our company? Will this program enable tomorrow's leaders to see the forest for the trees and initiate a plan to protect and grow that forest?
Tags : leadership development, benchmarking, talent management, talent development, leadership capacity
     Skillsoft
By: Eloqua     Published Date: Mar 16, 2011
This whitepaper demonstrates how the fastest-growing companies are using Revenue Performance Management, or RPM, to break down silos between sales and marketing and drive explosive revenue growth.
Tags : benchmarking, forecasting, joe payne, lead management, lead scoring, marketing automation, predictive analytics, revenue
     Eloqua
By: Criteria Corp.     Published Date: Jan 26, 2011
Criteria's HireSelect software helps organizations implement a pre-employment program in a timely and cost-effective way. HireSelect contains aptitude, personality and skills tests developed by leading psychologists. Sign up for a free trial today.
Tags : criteria corp, pre-employment testing, turnover, hireselect, software, prospective employees, benchmarking
     Criteria Corp.
By: SkillSoft MKG     Published Date: Nov 05, 2010
What does it really take to be a leader at our company? Will this program enable tomorrow's leaders to see the forest for the trees and initiate a plan to protect and grow that forest?
Tags : leadership development, benchmarking, talent management, talent development, leadership capacity, business intelligence, market research
     SkillSoft MKG
By: Tavant Technologies     Published Date: Sep 21, 2010
Integrated and closed-loop warranty management strategy to significantly reduce the total warranty spend and reserves, improve product quality, and increase end-customer satisfaction
Tags : warranty white paper, warranty solution, warranty management, warranty integration, cross-functional warranty, warranty cost reduction, warranty intelligence, warranty analysis
     Tavant Technologies
By: Citrix Online     Published Date: Jul 01, 2010
This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.
Tags : citrix online tech, monitoring, measurement, servicexrg, tco, business metrics, performance benchmarking
     Citrix Online
By: Zycus     Published Date: May 29, 2010
Spend Matters research has long considered Hackett Group metrics to be the gold standard of P2P benchmarking. As part of the collaboration for the research for this report, Hackett agreed to share with Spend Matters some of the findings from its latest P2P benchmarks.
Tags : zycus, recession, downturn, procurement, sourcing companies, sourcing services, sourcing, reverse auction
     Zycus
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program
     Microsoft Dynamics CRM
By: LANDesk     Published Date: Dec 08, 2009
This report created by the Service Desk Institute and sponsored by LANDesk provides an insight into the UK IT Support Industry by examining the core of any organisation - the Service Desk. The study covers a wide range of issues from technology and metrics through to training and salaries.
Tags : avocent, service desk, help desk, landesk, benchmarking, desk managers, technical desks
     LANDesk
By: Business.com     Published Date: Nov 06, 2009
Benchmark your business social media initiatives with this free whitepaper summarizing insights from nearly 3,000 North American businesses - the largest study of business social media use conducted to date. Discover valuable insights into company social media initiatives designed to drive web site traffic, engage customers and build brands.
Tags : business.com, social media, social media marketing
     Business.com
By: White Horse     Published Date: Oct 07, 2009
Learn how to tap powerful real-time brand conversations taking place in social media by investing in the proper tool to aggregate and share the data across your organization. Download this Webinar for a standards-based benchmarking review of the top social media monitoring tools and practical knowledge that will equip you to make a business case for the single best social media investment.
Tags : brand marketing, brand research, social media monitoring, crisis management, social marketing, brand management, social media marketing
     White Horse
By: SAP     Published Date: Jun 24, 2009
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
Tags : business intelligence, smb, sap, small business, medium business, best-in-class, time-to-information, laggards
     SAP
By: SAP Inc.     Published Date: Jun 16, 2009
This white paper presents IDC’s framework for implementing operational excellence (op ex) and helps the reader move toward an effective op ex implementation while avoiding potential pitfalls.
Tags : sap, operational excellence, op ex, internal assessment, competitive benchmarking, resource prioritization
     SAP Inc.
By: Powered Inc.     Published Date: Mar 26, 2009
Read this report to learn how to harness the power of managed online communities to increase ROI and build relationships with your customers. Unlike other marketing programs, online communities allow businesses to engage with customers through a combination of expert content and online community interactions. Throughout the Customer Lifecycle - from Awareness to Advocacy – clients achieve measureable results with real-time data and insights.
Tags : powered, social marketing, roi, benchmarking, customer satisfaction, brand affinity, brand loyalty, customer lifecycle
     Powered Inc.
By: OneSource     Published Date: Jan 29, 2009
This benchmarking report examines how best-in-class sales organizations incorporate sales intelligence into their sales efforts to produce tangible gains in productivity and revenue generation. By offering practical tips on using sales intelligence and addressing some barriers to sales productivity, readers will gain actionable insights from this informational paper.
Tags : sales intelligence, crm, sfa, leads, pipeline, industry news, trigger events, segmentation
     OneSource
By: Motorola     Published Date: Feb 06, 2008
In this paper, Aberdeen details how best-in-class organizations equip and manage their mobile workforce. You can also determine the steps your organization needs to take in order to maximize productivity for your road warriors.
Tags : mobility, wireless, remote workers, road warrior, global roaming connectivity, mobile device, cellular data cards, vpn
     Motorola
By: NetSuite     Published Date: Nov 27, 2007
Sales Benchmark Index presents information in this NetSuite White Paper that helps sales management succeed in implementing a data-driven decision making process for sales success. Five steps for developing a sales benchmark are defined, with a list of key metrics you can use.
Tags : sales, improving sales, increasing sales, salesforce, sales benchmark, benchmark, benchmarking, funnel
     NetSuite
By: Shunra     Published Date: Nov 27, 2007
"Best Practices for Selecting a WAN Optimization Solution: Benchmarking Performance ROI" includes best practices for defining requirements and comparing alternative solutions, and offers a metric that IT organizations can use to select the WAN optimization solution that delivers the greatest value.
Tags : wan, wide area network, wide area networks, best practices, network performance, wan performance, shunra, ppi
     Shunra
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