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By: Genesys     Published Date: Feb 12, 2019
What if the cloud could radically improve your customer’s experience, your operations, and your bottom line? There’s a reason why many organisations are taking advantage of the benefits of cloud for contact centers. This eBook, focuses on two profiles for small contact centers, small business and small of large – a small contact center that is part of a much larger enterprise. Get key insights from independent market research that will help you make a case to take your customer communications platform to the cloud. With the right solution, your business can benefit from enterprise-quality capabilities at a price you can afford. And you can realise a return on investment in as little as three months! Download this eBook and learn: How to calculate ROI and time-to-value in different types of small contact center profiles What factors to consider when selecting a cloud vendor Three common myths about the cloud
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     Genesys
By: Marketo     Published Date: Feb 11, 2019
Beyond the time-saving and efficiency benefits, marketing automation enables business processes that are essential to any modern marketing department. For B2B companies, this includes lead nurturing, lead scoring, and lead lifecycle management. For B2C companies, it includes cross-sell, up-sell, and customer loyalty. And for all companies, it includes marketing ROI analytics. Nurture relationships with leads that aren't ready to buy. On average, only 20% of leads are sales-ready when they first come in. This means you need a disciplined process – known as lead nurturing – to develop qualified leads until they are sales-ready. Done well, nurturing can result in 50% more sales leads at 33% lower cost per lead. Retain and extend customer relationships. The marketer's job is far from finished once someone becomes a customer. For most industries, the real value comes from retaining and deepening the customer relationship over time. This includes selling more of the same product to the cus
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     Marketo
By: Genesys     Published Date: Feb 08, 2019
The maturity of cloud platforms inspires new confidence in moving mission critical systems to the cloud to gain agility, scale, and cost benefits. How can your company achieve these benefits? What steps are necessary to begin your contact centre’s inevitable move to the cloud? Choosing the right contact centre partner will ensure your cloud journey success. Do you know how to find the right contact centre partner to help move to the cloud? This eBook offers ten key considerations for selecting a partner and moving to a cloud-based contact centre. Having a good sense for your business requirements, your prospective partner’s capabilities, and the cultural fit will pay off in helping you realize your business goals in the long run.
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     Genesys
By: Comcast Business     Published Date: Feb 06, 2019
The technology landscape in the financial services sector is vast, ranging from cutting-edge to mission-critical, each having an impact on the industry as a whole. Customer-facing services and back-end operations alike are seeing real benefits from innovation, including greater efficiencies and higher levels of customer satisfaction.
Tags : network, technology, digital transformation, tech future, enterprise technology, networking, sd_wan, internet
     Comcast Business
By: Artemis Health     Published Date: Feb 05, 2019
The most expensive software you’ll ever purchase is the software that no one uses. Are you interested in adding a benefits data platform to your HR stack, but you don’t know where to start? This whitepaper will act as your comprehensive guide. • Learn what great benefits data partners offer for services and support • Understand the key features and functionality you should look for • Discover the evaluation criteria that will ensure a successful partnership
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     Artemis Health
By: Artemis Health     Published Date: Feb 05, 2019
Self-insured employers want to cut costs without affecting the quality of coverage available to employees. HR leaders need to provide great benefits that attract talent, but they also need to slow the rising tide of healthcare costs at the same time. In this whitepaper, you’ll see three examples of how benefit teams have cut benefits spending without cutting benefit programs. • The potential savings available with telemedicine programs • The surprising ROI of fertility coverage and care • Best practices for evaluating and implementing onsite clinics
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     Artemis Health
By: Artemis Health     Published Date: Feb 05, 2019
Artemis Health teamed up with Employee Benefit News to research the current “benefits landscape.” We surveyed self-insured employers to find useful trends, interesting stats, and info on what leaders like you are doing to improve their benefits strategy. In this whitepaper, you'll discover: • Regional differences in benefits offerings and priorities • What benefit leaders believe they can accomplish with benefits data analytics • The features and functionality your peers are looking for when they evaluate a data solution
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     Artemis Health
By: Artemis Health     Published Date: Feb 05, 2019
If you’re like most people, you’re a procrastinator. You know you need to use benefits data to make great decisions, but it’s not at the top of your to-do list. But access to clear, actionable benefits data isn’t just nice to have; it’s a must-have. In this whitepaper, we’ll show you: • How wasted benefits spending is impacting your other strategic initiatives • The gaps in coverage you could fill with the right analysis at the right time • The ways a benefit data solution can help your employees access great care
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     Artemis Health
By: Artemis Health     Published Date: Feb 05, 2019
Self-insured employers are mining their health and benefits data to save costs and provide quality care for employees. Data is driving business decisions, but how do you get from millions of rows of data to a consumable graph to taking action? In this white paper, we’ll delve into data analytics best practices that help self-insured employers find actionable insights in their benefits data. • Which data sources will help you ensure you’re measuring the right thing at the right time • How to ensure data variety and choose key metrics • An example of a successful predictive analysis using benefits data
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     Artemis Health
By: Workday     Published Date: Feb 01, 2019
In today’s IT landscape, many organizations have adopted a cloud-first approach to business systems. Yet with so many vendors offering SaaS solutions, how do you know which vendor will enable you to achieve the true benefits SaaS has to offer? What are the characteristics to look for when considering a SaaS solution, and what are the real impacts on modern businesses? In this complimentary whitepaper, you will learn: • What real SaaS is and is not • How to distinguish between real SaaS vendors and imposters. • The question of SaaS security. • Potential cost savings your company could gain from SaaS solutions • If your company is ready to make the switch to SaaS From IT professionals to anyone just looking to get a basic understanding of SaaS, this paper helps make sense of it all.
Tags : workday, workforce technology, digital strategy
     Workday
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
The bar for success is rising in higher education.  University leaders and IT administrators are aware of the compelling benefits of digital transformation overall—and artificial intelligence (AI) in particular. AI can amplify human capabilities by using machine learning, or deep learning, to convert the fast-growing and plentiful sources of data about all aspects of a university into actionable insights that drive better decisions. But when planning a transformational strategy, these leaders must prioritize operational continuity. It’s critical to protect the everyday activities of learning, research, and administration that rely on the IT infrastructure to consistently deliver data to its applications.
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     Hewlett Packard Enterprise
By: Hewlett Packard Enterprise     Published Date: Jan 31, 2019
"IT needs to reach beyond the traditional data center and the public cloud to form and manage a hybrid connected system stretching from the edge to the cloud, wherever the cloud may be. We believe this is leading to a new period of disruption and development that will require organizations to rethink and modernize their infrastructure more comprehensively than they have in the past. Hybrid cloud and hybrid cloud management will be the key pillars of this next wave of digital transformation – which is on its way much sooner than many have so far predicted. They have an important role to play as part of a deliberate and proactive cloud strategy, and are essential if the full benefits of moving over to a cloud model are to be fully realized."
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     Hewlett Packard Enterprise
By: Sage People     Published Date: Jan 31, 2019
The way we work has completely transformed. New technology is changing how, where and when we work. In this new landscape, businesses face challenges around growth, talent acquisition and productivity. Employers need to embrace new technology to get ahead in this new world of work, and put people at the heart of their strategy. However, HR and People leaders are in fierce competition for that all-important slice of budget and that makes building the strongest business case for technology investment vital. This guide is designed to help HR and People leaders like you get the financial support you need. You’ll get practical, effective tips on: • Understanding and explaining the true benefits of investing in a new HR system and likely return on investment • Positioning HR as a leader of change throughout your business • Ensuring your HR vision fits in with the business strategy • Getting management and key stakeholder buy-in • Building the strongest business case and the most powerful el
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     Sage People
By: Sage EMEA     Published Date: Jan 29, 2019
SagecommissionedForresterConsultingtoconducta TotalEconomicImpact™(TEI)studytoexaminethe potentialreturnoninvestment(ROI)organizationsmay realizebydeployingits Enterprise Management solutionas part of Sage Business Cloud.Thepurpose ofthisstudyistoprovidereaders withaframework to evaluatethepotentialfinancialimpactof Enterprise Managementwithintheir organizations. Tobetter understandthebenefits,costs,andrisks associatedwithaninvestmentinEnterprise Management,Forrester conducted in-depth interviews withtwoEnterprise Managementcustomers. For a brief description of each customer, see the Analysis section. According toSage,Enterprise Managementis an integratedand globalenterprise business management solution for purchasing, manufacturing, inventory, sales, customer service,and financial management. Formoredetails ontheEnterprise Management solution,seeAppendix A. For this TEI study, Forrester has created a compositeOrganizationto illustrate the quantifiable benefits and costs of investing i
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     Sage EMEA
By: Tenable     Published Date: Jan 25, 2019
"This whitepaper from the SANS Institute focuses on the growing use and benefits derived from information technology (IT) and operational technology (OT) convergence which includes more effective management and operation of contemporary control systems. IT/OT convergence carries unique challenges that make managing and securing an industrial control system (ICS) more difficult. This is due to greater technical complexity, expanded risks and new threats to more than just business operations. This paper explores the issues that arise with the blending of IT and OT into combined cyber-physical systems where risks must be identifed and managed. Download this report to get answers to these questions: -Why are digital asset inventories critical for IT/OT security risk management? -How does knowledge about risks and vulnerabilities to IT/OT systems lead to better risk management? -Can applying even a few of Center for Internet Security (CIS) Controls make a marked difference in the securit
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     Tenable
By: Google     Published Date: Jan 24, 2019
Modernizing your data warehouse is one way to keep up with evolving business requirements and harness new technology. For many companies, cloud data warehousing offers a fast, flexible, and cost-effective alternative to traditional on-premises solutions. This report sponsored by Google Cloud, TDWI examines the rise of cloud-based data warehouses and identifies associated opportunities, benefits, and best practices. Learn more about cloud data warehousing with strategic advice from Google experts.
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     Google
By: Dell SB     Published Date: Jan 24, 2019
Top 3 Reasons to Use a Multi-Display Setup
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     Dell SB
By: MicroStrategy     Published Date: Jan 23, 2019
The MicroStrategy 2018 Global State of Enterprise Analytics Report, which surveyed 500 decision-makers from around the globe, reveals that leading organizations create a competitive edge through their use of data, with 63% experiencing improved efficiency and productivity, 57% realizing faster, more effective decision making, and 51% achieving better financial performance. Other top benefits include improved customer experiences, improved customer acquisition and retention, and the identification and creation of new revenue streams—all keys to digital transformation. What else did the 2018 report reveal? Read all the insights with both global and geo-specific views here. This infographic shares a few highlights from the new 44-page report which serves as a benchmarking resource for all data-driven organizations.
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     MicroStrategy
By: HotSchedules     Published Date: Jan 17, 2019
For restaurants with hourly employees, time and attendance is a critical part of workforce management. Everybody clocks in and clocks out, but that’s just one small piece of the puzzle when it comes to juggling schedules and keeping the business running smoothly. If it’s been a while since you upgraded your time and attendance software, you may be working a lot harder than you need to be. This ebook will show you how having the right time and attendance solution can simplify your management and make all the difference in how your business operates.
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     HotSchedules
By: ChannelAdvisor     Published Date: Jan 17, 2019
"With millions of sellers and billions of products to compete with on marketplaces, it’s easy to get buried in data every day — and still feel behind. And this is now true across almost all product verticals, as more and more niche categories become intense competitive battlegrounds. Shoppers know they have multiple options for purchasing the same item, and it’s no longer your product descriptions and images alone that capture attention. If you want to consistently rise to the top of results, a structured pricing strategy is a must. In this eBook, you’ll learn: - Complications of marketplace pricing - Benefits of strategic pricing - Pricing best practices - And more"
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     ChannelAdvisor
By: ChannelAdvisor     Published Date: Jan 17, 2019
"Whether you call yourself a company, brand, brand manufacturer, manufacturer, wholesaler, branded manufacturer or one of the other myriad of categorizations out there, there’s never been a better time to focus on direct-to-consumer (D2C) marketplaces as part of your go-to market strategy. Some 60% of consumers are already visiting your website instead of your retailers’ sites, and more than half will opt to buy directly from brand manufacturers when given the option. After years of relying on marketplaces to handle so many mission-critical activities, it can be challenging to build a successful D2C model that thoroughly addresses them all. This process will require a new way of thinking for you, a cultural shift for your employees and a lot of logistics for everyone involved. But how can you know when it’s time to start selling on e-commerce marketplaces? While the benefits of transitioning to a D2C marketplace model are undeniable, it also requires a significant investment of time
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     ChannelAdvisor
By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: What data virtualization is and its benefits When and when not to use data virtualization How to deploy data virtualization to benefit your business How to unlock the value of your SAP data
Tags : virtualization, data, users, analytics, sql, application, access, directory
     TIBCO Software
By: TIBCO Software     Published Date: Jan 17, 2019
Over the past decade, businesses have made tremendous investments in information capture, storage, and analysis. But having a wealth of data isn’t the same as having valuable information. TIBCO® Data Virtualization products and services provide a way to turn your data stores into valuable information that improves decision-making and propels experimentation and innovation. This paper explains: •?What data virtualization is and its benefits •?When and when not to use data virtualization •?How to deploy data virtualization to benefit your business
Tags : virtualization, data, users, analytics, sql, application, access, directory
     TIBCO Software
By: Vonage Business     Published Date: Jan 15, 2019
In this eBook you’ll learn: The immediate benefits of deploying unified communication applications and platforms How UC application integration struggles can be addressed with UCaaS Why businesses are embracing game-changing technologies across UCaaS and CPaaS How adopting application programming interfaces (API) can help drive better business outcomes
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     Vonage Business
By: Lenovo and Intel®     Published Date: Jan 15, 2019
A private cloud delivers control, security and customization–which are non-negotiable criteria for many businesses. But for those undeniable benefits, private cloud environments come at a cost, requiring significant initial and ongoing investment of both capital and human resources, as well as requiring expert technical support for architecting and upkeep. In this study by Principled Technologies, read how the highly automated Lenovo ThinkAgile CP composable cloud solution, powered by the Intel® Xeon® Platinum processor, deliver key private cloud benefits while remaining cost effective, rapid to deploy, and simple to manage.
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     Lenovo and Intel®
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