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By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
This report reveals how Best-in-Class firms distinguish themselves from all others by routinely benchmarking and measuring their service performance; implementing effective measuring, monitoring and tracking systems; integrating service KPIs with company-wide CRM or ERP systems, wherever possible; and establishing a formal process for automatically collecting and disseminating data.
Tags : microsoft dynamic crm, service benchmarking, metrics, customer satisfaction, data management, mttr, kpi, metrics measuring program
     Microsoft Dynamics CRM
By: HP Virtualization     Published Date: Mar 22, 2010
This white paper describes a set of best practices to deploy a 1,500-user virtualized Exchange 2007 environment using VMwareŽ ESXT 3.5. Specifically, this project demonstrates how to configure and deploy the Exchange 2007 Mailbox, Hub Transport, and Client Access server roles onto individual VMware virtual machines (VMs), which in turn are deployed onto a single VMware ESX Server. The environment includes HP ProLiant c-Class Blade servers connected to an HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) Disk Array.
Tags : exchange 2007, vmware, esx 3.5, virtualized exchange 2007
     HP Virtualization
By: Gomez IT     Published Date: Dec 04, 2009
Any business considering cloud computing to support its customer-facing Web applications must look beyond the cloud's cost savings and scalability and evaluate how cloud adoption will impact the end-user experience. This whitepaper addresses the Web experience challenges companies must address when adopting the cloud. It offers perspective and best practices to achieve world class Web performance and assist in the evaluation of cloud providers and development of cloud performance SLAs.
Tags : gomez, web performance, site performance, ecommerce, online shopping, web performance, usability, e-commerce solutions
     Gomez IT
By: Jigsaw     Published Date: Dec 01, 2009
Download this report to learn how Best-in-Class sales organizations get new leads to their sales team quickly and efficiently.
Tags : jigsaw, sales intelligence, hoover's, infousa, salesgenie, onesource, data fusion, inside sales
     Jigsaw
By: Webroot UK     Published Date: Nov 11, 2009
This report highlights ways Best-in-Class organizations harden themselves against threats from email.
Tags : webroot, email security, threats, spam, data security policy, knowledge management, performance management, encrytion
     Webroot UK
By: Sitecore     Published Date: Nov 04, 2009
This report highlights the strategic value of a next generation web content management system integrated with lead scoring, email marketing, customer relationship management, and web analytics. The report links the technology and practices of Best-in-Class organizations to engage customers, provide personalized experiences and manage the lead lifecycle.
Tags : sitecore, aberdeen, lifecycle management, web content management, analytics, crm, emarketing, email marketing
     Sitecore
By: IBM     Published Date: Oct 23, 2009
The IBM white paper, "A Best-in-Class Roadmap For Performance Improvement," includes the results of an Aberdeen survey of over 200 retail companies. In it, you'll see the critical Business Intelligence strategies and capabilities that best-in-class retailers are employing to increase performance.
Tags : retail, ibm, business intelligence, pace, knowledge management, performance management, retail technology
     IBM
By: Trend Micro SaaS     Published Date: Sep 22, 2009
Alfred Ashley Group helps small businesses overcome the daunting prospect of buying, installing, and managing computer and telephone system solutions. Building in best-in-class and cost-effective security is vital for meeting customer expectations and achieving the company's revenue and profit goals.
Tags : saas, trend, trend micro, software as a service, trendlabs, email security, security, interscan messaging
     Trend Micro SaaS
By: SAP     Published Date: Jun 27, 2009
Read this white paper by Don Tapscott and explore the criteria best-in-class retailers use for selecting business intelligence solutions. Companies that effectively harness the vast quantities of information that IT systems generate - both within the corporation and outside its walls - are poised to gain competitive advantage.
Tags : sap, business intelligence, it systems, price, promotion, markdown, businessobjects, rfid
     SAP
By: SAP     Published Date: Jun 24, 2009
As information flows more freely in the business world, decisions need to be made quicker and based on sturdier data.
Tags : business intelligence, smb, sap, small business, medium business, best-in-class, time-to-information, laggards
     SAP
By: SAP Inc.     Published Date: Jun 16, 2009
As the sheer amount of information available for Business Intelligence (BI) applications has grown, and the sophistication of BI capabilities has accelerated, organizations are striving to improve time-to-information for business users.
Tags : sap, data management, business intelligence, data storage, laggards, best-in-class, time-to-information, data management infrastructure costs
     SAP Inc.
By: Safari Books     Published Date: Jun 08, 2009
IT and business leaders today can no longer look at IT simply as a cost center, it is now a vital part of business success. Improving the efficiency of IT and improving the measurement of its impact on business performance are at the forefront of managers' concerns. Access to ITIL books can be instrumental in providing the methodology for IT improvement. Learn more today!
Tags : safari books online, government, it service management, itil, version 3, best practices, strategy, design
     Safari Books
By: IBM     Published Date: Mar 17, 2009
For most high tech companies, the Bill of Materials (BOM) is the central hub of product definition activities. It conveys the information needed by various departments to get the product to market.During this one-hour web cast, the AberdeenGroup will discuss how Best-in-Class companies are not only addressing these challenges but are excelling in their product development processes. In addition, PTC and IBM Rational will show how high tech manufacturers' can synchronize system requirements, multiple design disciplines and internal systems to provide a single definition of a product - 'a single source of truth' - throughout the product development process.
Tags : global bom development, bill of materials, ibm, telelogic, best in class, business continuity, ptc, ibm rational
     IBM
By: OneSource     Published Date: Jan 29, 2009
This benchmarking report examines how best-in-class sales organizations incorporate sales intelligence into their sales efforts to produce tangible gains in productivity and revenue generation. By offering practical tips on using sales intelligence and addressing some barriers to sales productivity, readers will gain actionable insights from this informational paper.
Tags : sales intelligence, crm, sfa, leads, pipeline, industry news, trigger events, segmentation
     OneSource
By: Neolane, Inc.     Published Date: Jan 15, 2009
Today, many organizations struggle to optimize online and offline marketing campaigns across an ever growing number of new marketing channels. CMOs are increasingly accountable for demonstrating Return on Marketing Investments (ROMI) across channels and initiatives. Despite an abundance of campaign management technologies (enterprise marketing management, lead management, CRM, marketing automation, email marketing and a variety of point solutions) marketing departments still struggle with campaign performance, campaign workflow, and campaign management; particularly across multiple marketing channels.
Tags : neolane, aberdeen group, best-in-class, romi, multichannel marketing, cross-channel marketing, cost per lead, customer satisfaction
     Neolane, Inc.
By: Neolane, Inc.     Published Date: Dec 30, 2008
This study reveals astounding results about the strategic value of closed-loop marketing. Top performing organizations are improving message relevancy, conversion, and Return on Marketing Investments (ROMI) with closed-loop marketing practices and processes.  Learn what the best-in-class steps are required in achieving closed-loop marketing success.
Tags : neolane, closed-loop marketing, message relevancy, romi, return on marketing investments, closed loop, ian michiels, clm
     Neolane, Inc.
By: Citrix Online     Published Date: Oct 17, 2008
Marketing professionals continue to rate Webinars as one of the top tools for lead generation. Yet, many marketing departments still do not have a process in place to maximize Webinar results.
Tags : best in class, webinar, management practice, b2b, business to business, webinars, effectiveness, sales
     Citrix Online
By: IBM     Published Date: Sep 18, 2008
When bound to regulation and compliance, process manufacturers find opportunities to grow through enterprise resource planning (ERP). However, 50% of process manufacturers execute non-integrated ERP strategies. This Aberdeen Group research study reveals best practices to help you adapt or select an ERP vendor that improves your business performance.
Tags : erp, enterprise resource planning, cindy jutras, process, process industry, chemical, food and beverage, food
     IBM
By: IBM     Published Date: Sep 18, 2008
Companies are trying to improve efficiencies and performance of many real-time operational business practices, including customer experiences, inventory & purchasing, manufacturing yield, BAM and BPM. This white paper explores strategies and capabilities that best-in-class companies are employing to improve operational performance.
Tags : business intelligence, operational, real-time, olap, automated reporting, reporting, analytics, production
     IBM
By: CA Mainframe     Published Date: Sep 12, 2008
The CA Automated Storage Optimization Mainframe Suite provides a best-practices-based and intelligent approach to SRM, delivering the tools to identify and classify your storage assets. Access this Technology Brief to understand how to maximize use of existing storage resources and ensures protection of business-critical applications and information.
Tags : srm, storage resource management, zos, z/os, ibm, ibm server, ca mainframe, mainframe
     CA Mainframe
By: MX Logic     Published Date: May 21, 2008
In this recent report, the Aberdeen Group’s research revealed that 100% of Best-in-Class companies consume some managed security services as part of their security strategy. The most widely deployed and easiest to implement managed security service is email security.
Tags : managed security services, managed services, email security, security solutions, web security, security incidents, data loss, malware infections
     MX Logic
By: SAP     Published Date: May 15, 2008
Read this white paper by Don Tapscott and explore the criteria best-in-class hospitals use for selecting business intelligence solutions. Companies that learn to effectively harness the information generated by their IT systems will enjoy substantial productivity improvements.
Tags : sap, business intelligence, healthcare sector, healthcare industry, bi applications, bi tools, inter-departmental processes
     SAP
By: Intellitactics     Published Date: Feb 28, 2008
Learn how best-in-class organizations are using controls to lower operating costs, support higher scale, reduce security risks, and maintain consistent policies for security and compliance.
Tags : siem, intellitactics
     Intellitactics
By: Intellitactics     Published Date: Feb 28, 2008
Save time and money by sustaining compliance between audits. Aberdeen Group's Derek Brink describes the benefits that best in class companies achieve by taking steps to sustain compliance.
Tags : compliance, log management, security information management, sim, security event management, sem, siem, network behavior analysis
     Intellitactics
By: IBM     Published Date: Feb 08, 2008
Marketing executives, face a constant stream of business pressure. At the same time, customer expectations are increasing and customer satisfaction is becoming increasingly difficult  This report provides a blueprint of what best-in-class CMO's (Chief Marketing Officers) do differently to improve marketing effectiveness through marketing automation.
Tags : marketing roi, customer satisfaction, return on marketing investment (romi), chief marketing officer or cmo, customer centricity, customer behavior, multi-channel marketing, marketing strategy
     IBM
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