RSS feed Get our RSS feed

News by Topic

better service

Results 251 - 269 of 269Sort Results By: Published Date | Title | Company Name
By: BMC Software     Published Date: Dec 21, 2011
Five steps can take you from a costly mishmash to benefits like increased productivity, lower costs, and better service.
Tags : scheduler, enterprise, enterprise workload, automation, bmc, productivity, control
     BMC Software
By: Aberdeen Group     Published Date: Oct 19, 2011
A true 360 degree view of the customer is a win-win situation for all parties involved: buyers benefit from better service and efficiency, and sellers derive improved loyalty and, inevitably, more repeat business from established customers. This report will explore how Best-in-Class companies take a holistic approach to providing a complete, accurate and integrated view of customers to improve satisfaction and retention without losing sight of customer profitability. As a result of these strategies, companies with more accurate and timely information about their prospect or customer can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client.
Tags : aberdeen, technology, customer, up-sell, best in class companies, communications, customer satisfaction
     Aberdeen Group
By: WhichVoIP     Published Date: Apr 19, 2011
Large multi-million dollar corporations may have the capital and the expertise to install, run and maintain an in-house VoIP service. Small to large business may be better off with a hosted solution. This whitepaper explains both the differences and the advantages of each type of service.
Tags : whichvoip, buyers guide, hosted pbx, on-premise ip-pbx, voip
     WhichVoIP
By: SAP     Published Date: Mar 29, 2011
Many view Web 2.0 as an opportunity to grow closer to their customers, better understand customer needs, and empower these customers to influence their company's strategy. This, in turn, opens the door to improved customer service, enhanced customer loyalty, and better customer advocacy. SAP understands and embraces the vast and emerging opportunities that Web 2.0 presents for customer relationship management (CRM).
Tags : sap crm, web 2.0, social media
     SAP
By: Mimecast     Published Date: Oct 25, 2010
Understanding how much your current email system costs, and how that all adds up, is the key to making changes, and to providing a better service for your users.
Tags : mimecast, email system, policy management, email security, archiving, migration, data loss prevention, dlp
     Mimecast
By: Kaseya     Published Date: Jul 08, 2010
To better understand how integrated, automated management tools can improve IT productivity, Kaseya recently posed the following questions to Mary Johnston Turner, research director for IDC's System Management Software service, on behalf of Kaseya's corporate IT customers.
Tags : kaseya, automated management tool, integrated it operation, system management software
     Kaseya
By: Microsoft Dynamics CRM     Published Date: Mar 30, 2010
As global employment prospects lag behind a slow economic recovery, customers in many parts of the world are more cautious and better informed than ever. They have access to a wealth of information about the products and services they seek, much of it obtained from trusted sources almost immediately. Yet businesses have moved slowly to exploit emerging technologies and information sources like Twitter, Facebook and YouTube. As a result, customers often seem better informed about the products and services they buy than companies are about their customers. This imbalance presents a big challenge to companies struggling to avoid commoditisation and it could grow into a competitive disadvantage as customers demand more personalized service.
Tags : microsoft dynamic crm, productivity enhancement, customer service productivity, customer experience/engagement
     Microsoft Dynamics CRM
By: Qwest Business.     Published Date: Jan 27, 2010
Today's organizations must embrace innovation, achieve a high level of responsiveness and transform customer information and feedback into actionable results.
Tags : qwest business, customer service, feedback, voice and data network infrastructure, telecommunication, crm) and sales force automation, converged ip network infrastructure
     Qwest Business.
By: IBM     Published Date: Oct 13, 2009
The modern data center has to keep pace with business growth, without outgrowing its physical space. It must meet customer demands, while containing operating costs. The solution lies in a scalable, modular data center-turnkey, high-density, energy-efficient and able to be deployed quickly. Discover how a number of industries have put this concept to work to provide better service and cut costs.
Tags : energy-efficient data centers, ibm, scalable modular data center, it infrastructure, smdc, server consolidation, computing capacity
     IBM
By: Astaro     Published Date: Aug 10, 2009
Frontier Nursing Services (FNS, Inc.) of Hyden, Kentucky provides health care to the underserved population in rural areas of southeast Kentucky and is committed to advancing nursing through education.
Tags : frontier nursing, astaro, cisco, barracuda, pix, fns, network, it department
     Astaro
By: Numara Software     Published Date: Jul 16, 2009
Find out how Numara Track-It! can help you build better processes, manage organizational knowledge and solve problems quickly. Keep issues from falling through the cracks and efficiently manage help desk requests as well as other processes that require request management: • Optimize help desk efficiency with easy to use systems • Empower customers with self service • Improve productivity with automated alerts, notifications and assignments • Reduce diagnostic time with knowledge management • Reduce resolution time with asset and work order history
Tags : help desk, track it, numara, customer management, best practices, customer satisfaction, self service, knowledge management
     Numara Software
By: IBM ILOG.     Published Date: Jul 14, 2009
Increase success at point-of-contact with more frequent and focused cross-sell and upsell improve customer and partner satisfaction with better service and support. Increase revenue, profitability and wallet-share through greater acceptance. Improve auditability with consolidation of siloed and divisional approaches. Learn more today!
Tags : ibm, ilog brms, objective, organization, automate, experience, interaction, companys best sales customer service
     IBM ILOG.
By: ASG Software Solutions     Published Date: Jun 09, 2009
Improved business productivity often requires more efficient IT and more efficient IT cannot be achieved without a better understanding of the way business services are run and delivered. Configuration Management Databases (CMDBs) have emerged as a central component for Information Technology Infrastructure Library (ITIL) and business service management (BSM).
Tags : asg, cmdb, bsm, itil, bsm, metacmdb, configuration management, metadata
     ASG Software Solutions
By: IBM     Published Date: Mar 04, 2009
Celina Insurance case study that shows cost reduction and increased productivity - faster, better service to agents and their customers due to integrated systems and real-time collaboration; being “easy to do business with” secures agent loyalty; 50 percent reduction in phone calls and costs due to instant messaging option, and 40 percent reduction in head count while maintaining the same volume of business due to streamlined processes.
Tags : lotus software, ibm, celina insurance, lotus extranet, streamlined processes, reduction in intranet traffic, integrated systems, lotus notes
     IBM
By: IBM     Published Date: Nov 13, 2008
Improve operational efficiencies with next-gen networks and servicesThere has never been a better time for service providers to streamline operations, improve responsiveness and reduce costs. Find out in this white paper how all three can be accomplished with IBM Tivoli® Netcool® solutions. Also discover methods to boost efficiency and minimize expenditures.
Tags : ibm, operations management, tivoli, value-added services, operational support systems, wireless, ibm, power
     IBM
By: Breakout Solutions     Published Date: Sep 24, 2008
Breakout Solutions is pioneering the way in which organizations utilize Social Media to meet their online promotional objectives. Our proprietary video contest platform provides a turnkey solution for organizations that value interacting and communicating directly with their target market through social media. Web 2.0, has led to a more interactive and social landscape where content is no longer king, conversation is. Breakout Solutions can help your brand become a part of these conversations so that you have a better understanding of how others view your brand and utilize your products and services.
Tags : breakout solutions, promotional contest, branded promotion, videos, photos, audio, myspace, facebook
     Breakout Solutions
By: Infor     Published Date: Feb 27, 2007
The Viking Yacht Company is a $275-million family-owned business that builds more than 100 sport fishing yachts a year in a high-technology, 550,000-square-foot manufacturing facility in New Gretna, N.J. With an increased emphasis on service, Viking Yacht needed an enterprise resource planning system that would better support its service system.
Tags : productivity, enterprise resource planning, erp, scm, supply chain management, manufacturing, infor, business integration
     Infor
By: KACE     Published Date: Nov 14, 2006
This paper explores how Appliance-based Software Delivery (AbSD) provides a better alternative to both software and Software as a Service (SaaS).
Tags : appliance, network security, saas, absd, hosted model, on-demand model, software development, value-add
     KACE
By: Quocirca     Published Date: Nov 09, 2006
This paper looks at the particular challenges in public sector IT – the need to find efficiency savings at the same time as offering better service to citizens – and discusses the particular circumstances in which blade computing will be right for the public sector IT manager.
Tags : blade, blade server, blade servers, government, citizen, constituents, server selection, server implementation
     Quocirca
Start   Previous    1 2 3 4 5 6 7 8 9 10 11     Next   End
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics