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By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
Delivering personalized customer experience remains the top business challenge for communications service providers (CSPs). Ovum's recently published 2018 ICT Enterprise survey saw almost all CSP IT executives interviewed identify delivering personalized customer experience as one of their three most important business challenges for the next 18 months. This trend emphasizes the high priority CSPs place on how customer relationships are managed. However, several factors have an impact on CSPs' ability to identify and then deliver customers' core needs. These include understanding the data sets they should focus on; collecting, cleansing, and consolidating these data sets; and having the right expertise to mine the data sets.
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     Group M_IBM Q3'19
By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
"Use Watson Marketing capabilities to discover insights previously unknown, and use them to create new business models and revenue streams. Download the white paper to discover how you can better target and engage with customers."
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     Group M_IBM Q3'19
By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
"The state of chatbots has quickly evolved from a fad to an essential part of corporate strategy. No longer a nascent technology, chatbots have matured into solutions that enterprises across industries are taking seriously. But how do we distinguish a simple chatbot from human-like, AI- driven conversational solutions that we now see businesses adopting? In this three part series, we will examine what it means to deploy “Conversational A.I.” for the enterprise"
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     Group M_IBM Q3'19
By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
HfS published the Top 10 Cognitive Assistant Service Provider report that explores the emerging conversational service provider ecosystem across key areas including execution ability, innovation capability, and the voice of the customer. The conversational services called as Cognitive Assistants, go beyond the traditional chatbots and augment human-customer interaction across both front- and back-office business operations. IBM was recognized for its market leadership in Cognitive Assistant that harness the power of IBM Watson capabilities – including NLP, conversation and analytics. HfS also merits IBM for demonstrating the greatest volume and depth of cognitive assistant use cases across industry verticals and enterprise processes.
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     Group M_IBM Q3'19
By: Group M_IBM Q3'19     Published Date: Jun 24, 2019
If a retailer views “Buy Online, Pickup In-Store” as purely e-commerce, they’re losing. Each transaction in which customers pickup in-store is a chance to add value to the relationship. Whether that means speed, cross-selling, or a unique bit of customer service that amplifies the visit, BOPIS plays just as important a role as the rest of the brick-and-mortar experience. Some trips may not translate to additional purchases right then and there, but the way a retailer handles pickup can dictate how the customer feels about the brand. To get the most out of BOPIS, retailers should ask themselves a few important questions.
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     Group M_IBM Q3'19
By: Workplace by Facebook     Published Date: Jun 24, 2019
When employees aren’t happy, Comms is the first to know. But how do you: Create more engagement Reach the front line Understand what people are thinking Simple: you start by getting connected. Download this infographic to find out why connected employees are essential to any great business.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 24, 2019
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis. Technology is unlocking new possibilities. But it’s also creating new expectations - especially at work. By 2020, Gen Y will make up 35% of the workforce. This generation has grown up with open communication platforms like Facebook and Instagram. Now, they’re bringing that same expectation of openness to work. Download this report to uncover why understanding what Gen Y want in a job, as well as an employer, is key to future-proofing businesses.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 24, 2019
Business leaders need to create resilience to meet the work challenges of the future. That resilience comes from connecting people, which is why the HR department has a huge role to play. Workplace connects everyone in an organization using familiar tools like instant messaging, posts and video calling. We’ve identified six attributes that are critical to building connected organizations, and which act as the cornerstones for digital transformation initiatives. Download this whitepaper to learn more.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 24, 2019
"Campbell’s is more connected than we've ever been. We've seen a complete transformation in just 9 months. I think it's because Workplace has tools that people can use whenever and wherever they are.” Kristin Ennis, Senior Manager, Communications Download this case study to find out how Workplace by Facebook helped to improve the business with smarter communication, better collaboration and a re-imagined company culture.
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     Workplace by Facebook
By: Workplace by Facebook     Published Date: Jun 24, 2019
HR leaders know that work isn’t working for millions of employees. But how do you drive engagement? Improve onboarding processes? Or keep hold of your best people? Simple: you start by getting connected. Because when people get connected, businesses get closer, faster and stronger. Download this info graphic to find out more on how HR departments are fixing workplaces.
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     Workplace by Facebook
By: IBM APAC     Published Date: Jun 21, 2019
Companies with multicloud services are outperforming their peers on a number of metrics — and achieving the key objectives that led them to the cloud services model. Take a look at the IT ecosystem of any company today and there’s a good chance you’ll find it includes offerings from several cloud services providers. That’s certainly the case at mid- to large-sized companies with at least 500 employees, according to a recent survey conducted by IDG Research. The survey of 100 senior IT professionals found that 59% are already multi-cloud adopters — that is, using computing and storage services from two or more cloud providers. Another 31% of respondents say they plan to become multi-cloud organizations in the coming 12-24 months, with only 10% still in the “consideration” phase. The survey results also reveal interesting insights into the drivers behind multicloud adoption. The perennial desire to reduce IT costs remains important, but the respondents rate two other factors.
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     IBM APAC
By: IBM APAC     Published Date: Jun 21, 2019
Moving major, business-supporting applications to the cloud can be a challenge for a variety of reasons. You may have concerns about the physical migration of data, as data loss or business disruption stemming from a migration issue would be a disaster for the business. Security is another typical concern, as a data breach of your most sensitive applications—like SAP or Oracle— could prove highly damaging. Akin to security, data sovereignty is an issue for many businesses. Stringent compliance laws in some jurisdictions are dictating data “residency”; and in the cloud, it is not always clear where the data is housed. Among managed cloud service users, 68% state that using such services helps them to better manage resource allocation and make SAP and Oracle costs more predictable. In this paper, we will look at common concerns over deploying and optimally managing business-critical, legacy applications in the cloud. We consider the benefits of managed cloud services, and how your
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     IBM APAC
By: Zilliant     Published Date: Jun 21, 2019
Find out how companies in the auto, food, building products, chemical, electrical and other industries are using pricing technology to combat business uncertainty and exploding costs brought on by tariffs.
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     Zilliant
By: VMware     Published Date: Jun 21, 2019
Prime your business for growth with a software-defined approach. The current business-enterprise climate demands robust connectivity and delivery in services. As IT executives continue to invest in integrated infrastructure, companies that remain committed to hardware-centric infrastructure are being left behind and subsequently are exposing their enterprises to risk and loss. Liabilities include time wastage and financial costs in the management and maintenance of legacy infrastructure, creating a deficit in executives’ energy when it comes to innovation and future planning. VMware’s Hyperconverged Infrastructure (HCI) is a malleable, sophisticated solution which facilitates the vital transition from physical to virtualized storage solutions. HCI is the foundation for the Software-Defined Data Center (SDDC) destined for leading enterprise operations.
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     VMware
By: Gigamon     Published Date: Jun 21, 2019
Organisations have invested heavily in cybersecurity tools and yet more than five million data records are lost or stolen every day. The problem is not that today’s cybersecurity tools are badly designed or missing features, the problem is that surging volumes of network traffic overwhelm security tools, causing administrators to use sampling or disable advanced features in order to preserve application performance. Also, security tools and IT staff don’t get all the data they need to detect and respond to outside attacks and insider incidents, because they are faced with “blind spots” in data collection. Read this business brief in local language to find out how
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     Gigamon
By: Darktrace     Published Date: Jun 21, 2019
Cyber security is today an unavoidable concern for law firms and the legal sector at large, which oversees disproportionately large volumes of sensitive data and which is therefore an attractive target for sophisticated threat actors. From confidential information about mergers and acquisitions to disclosures made under attorney-client privilege, today’s law firms are inundated with data that would be disastrous if leaked, both for the results of individual cases and for these firm’s long-term reputations. Indeed, this reputational damage diminishes the very trust upon which the legal profession is predicated, jeopardizing client relationships and hindering customer acquisition. Legal organizations lose 5% of their clients following a data breach, while significant or high-profile breaches can even prompt a firm’s eventual collapse, as was the case for Mossack Fonseca in the infamous Panama Papers breach. In today’s increasingly digital business world, even the most private legal docum
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     Darktrace
By: Darktrace     Published Date: Jun 21, 2019
With the safeguarding of intellectual property at the heart of its business model, the media and entertainment sector has learned through experience the necessity of fortifying its cyber defenses. Devastating breaches of industry giants such as Sony, Netflix, and HBO have shown that even the sector’s leading companies cannot defend against cyber threats without a fundamental shift in their security practices.
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     Darktrace
By: U.S. Cellular     Published Date: Jun 20, 2019
Take a look at the top five reasons business and operations professionals are implementing fleet management systems — and seeing results. This easy-to-read ebook shows you how fleet management works and which features can lead to increased profits, better customer service and other important benefits. Learn more about features you may not have known about, as well as the surprising numbers around what you stand to gain. You’ll see what more and more of your peers are discovering — that a fleet management solution may be the key to making your job easier, by helping you solve common fleet-related problems.
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     U.S. Cellular
By: HP Inc.     Published Date: Jun 20, 2019
Today’s IT departments face a unique set of challenges. On one hand, they have evolved from helpdesk support teams to key business enablers and must maintain increasingly complex IT landscapes while combatting significantly larger cyber security threats. On the other hand, they have to manage constant change with fewer resources and static, or minimally-increasing, budgets. As a result, many are looking to reduce costs while increasing efficiency and productivity. Some, in fact, are looking to Device as a Service, or DaaS. If you're looking for more reasons to convince your CFOs that DaaS is a smart move, download the whitepaper to explore five big benefits of deploying a best-in-class DaaS solution.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
Four billion people now generate four quintillion bytes of data every day - and with the number of IoT devices set to increase to three times the global population by 2022 - volumes will only continue to rise. The challenge is processing the data. This is why machine learning, deep learning and all the other developing forms of AI must deliver the analytics toolset businesses need to compete.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
Reduce costs and increase efficiency under the new "as a service" model: Research findings from IDC To understand the true value of adopting the as-a-service model, International Data Corp. (IDC), a market intelligence provider, conducted an HP-sponsored survey of organizations with at least 750 end-user devices across nine countries, and found that device management services can curtail costs, reduce IT workload and support a more streamlined and efficient way of doing business.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
Coverage you can count on - around the clock and around the world. Every HP Care Pack is designed to provide you with professional class coverage options, support services, and peace-of-mind. Discover how to keep your business moving ahead with flexible, convenient HP Care Pack Services to expand your coverage and provide extra protection.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
Keeping up With the Changing Workplace The workplace has dramatically evolved over the past decade. The saying "work is no longer somewhere you go, but something you do" reflects the cultural change brought by a new generation of workers with an insatiable need for flexibility, collaboration, and openness. This Executive Brief will help understand the concept of Future of Work and provides a framework to drive transformation across your WorkSpace, WorkCulture, and WorkForce.
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     HP Inc.
By: HP Inc.     Published Date: Jun 20, 2019
The Future of Work is not just about automation and technology upgrades, but a holistic strategy that aims to leverage digital technologies, attitudes, and behaviors to reinvent the way businesses engage with their employees, partners, and customers to deliver superior experiences that result in sustained competitive advantage. This IDC InfoBrief, sponsored by HP Inc., outlines the key trends, challenges, and priorities for the Future of Work and a framework that organizations can utilize to drive transformation across the three dimensions of Workspace, Workforce, and Workculture to future-proof their organizations for the digitalized era.
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     HP Inc.
By: Qatar Financial Centre     Published Date: Jun 20, 2019
In terms of growth and profitability, Qatar is set to go from strength to strength with the government’s US$200 billion investment programme underlining their commitment to developing infrastructure, which is in line with the Qatar National Vision 2030 objectives for economic, human, social and environmental development. Part of Qatar’s 30-year vision is to attract foreign investment and an international talent pool, and businesses can take advantage of a compelling tax environment. Plus, they maintain 100% ownership of their business. Top all this off with a high standard of living in a multicultural environment with recognised academic opportunities, including full sponsorship for free study and an infrastructure that supports businesses to succeed. It’s easy to see why Qatar businesses has firmly put itself on the map as a leading financial centre where business go to grow within a diverse nation that is home to over 85 different nationalities.
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     Qatar Financial Centre
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