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By: Qatar Financial Centre     Published Date: Jun 20, 2019
Qatar offers a thriving, state-of-the-art environment for organisations looking to capitalise on all the MENA region has to offer and expand their business in Qatar and beyond. The QFC is there every step of the way, helping with easy setup, access to experts from around the world and an unmatched taxation, legal and regulatory environment. The QFC also plays a key role in attracting foreign investment by providing a first-class legal system based on English common law, and a competitive location to grow revenue with one of the most compelling tax environments in the world.
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     Qatar Financial Centre
By: Qatar Financial Centre     Published Date: Jun 20, 2019
Since 2005, The Qatar Financial Centre (QFC) has helped over 500 companies from around the world to set up their business in one of the fastest-growing economies in the world, capitalising on all that the MENA region has to offer. As an onshore business and financial centre, our model is unique in the region. We promote Qatar’s openness to foreign investment, give bespoke advice to help companies make informed decisions and establish their operations in Qatar.
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     Qatar Financial Centre
By: Genesys     Published Date: Jun 19, 2019
Contact centers often pool agents into large groups of generalists to distribute work evenly. Skills-based routing takes this a step further with specialized groups. But neither approach scales properly to identify all opportunities and drive business outcomes on each interaction. Predictive routing uses artificial intelligence (AI) and machine learning to create balance—meeting targets and giving customers a personalized experience. Read Demystifying AI: Creating an AI partnership that maximizes business results to learn how predictive routing systematically: Evaluates historical and real-time data to make predictions; Makes the best customer-agent match to drive desired outcomes; Keeps agents engaged and reduces handle times.
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Success is defined by the quality of your customer relationships. Outdated infrastructure hinders your ability to deliver consistent service across all channels and touchpoints. With rising customer and business demands, you might not have time to wait and see what long-term options a vendor will offer, and when. Proven, market-leading customer experience solutions let you optimize customer engagement across existing channels. And with a partner who’s focused on both innovation and your success, you can future-proof your business as it evolves. Read this executive brief to learn how to incorporate an open, stable and proven customer experience platform—and provider. Discover the advantages of a proven prescriptive migration methodology that will guide your successful customer experience transformation, including: Establishing a solid foundation for customer engagement channels and touchpoints as they emerge Extending omnichannel engagement across departments and processes outside of
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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     Genesys
By: Genesys     Published Date: Jun 19, 2019
Contact center technology plays a major role in the success of your customer experiences and business operations. Having the optimal solutions, infrastructure and provider in place are fundamental to meeting current and future goals and expectations. If you’re struggling with outdated contact center systems that limit channels and customer information, the best path forward is to migrate to a solution that lets you overcome those technology limitations. And the first step is to download this comprehensive checklist to evaluate key solutions and vendor considerations. You’ll learn how to: Identify business goals and outcomes that are most important for your organization Evaluate deployment options based on necessary flexibility and capabilities Understand your technology needs and priorities Assess vendor viability
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     Genesys
By: Red Hat     Published Date: Jun 19, 2019
IT and business are changing rapidly. Growth opportunities in new markets, evolving customer behaviors and preferences, increased competitive pressure, and new standards in regulatory compliance are causing organizations to adapt their operations and processes.1 Even so, rigid legacy IT infrastructure can keep you from adjusting to change and reduce the business value of IT. These complex environments often limit flexibility, speed, and scalability, resulting in slow application and service delivery. As a result, your organization can experience broad effects, especially within your IT operations and development teams. Developers need resources to be provisioned and scaled quickly so they can begin work immediately when an idea strikes. They also want more control over those resources while they are in use. However, with complex, hard-to-manage environments and manual processes, IT operations teams often struggle to provide resources and services at the speed that developers demand. Th
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
Technology has fundamentally changed the way we live. Access to data and information anytime, anywhere is no longer a luxury—it is a requirement, in both our personal and professional lives. For IT organizations, this means pressure has never been greater to deliver higher-quality applications more often, enabling companies to stay relevant and seize digital business opportunities. Cloud-native is an approach to building applications that takes advantage of cloud computing models and DevOps principles to make the delivery of new features and services faster and more flexible. With a cloud-native strategy, organizations can begin the culture, process, and technology changes needed to meet new demands and become an IT organization that can deliver business innovation faster. The following checklist will assess your needs and possible business impacts to help you choose a cloud-native platform that benefits the business, developers, and IT operations team.
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
The days of monolithic application development are over. And while “digital transformation” may sound like a fancy buzzword that ranks alongside blockchain, agile, and cloud, it’s not all hype. With transformation comes unprecedented levels of speed, consistency, and efficiency that are fundamentally changing the way developers do their jobs. Yes, that includes you. Much of the burden and pressure to deliver on the promises made by the business falls on the shoulders of IT developers. In a world where users demand new applications, features, and updates across all their devices in real time, container technology is your secret weapon. Containers let you work smarter by creating consistent development environments to rapidly develop and deliver cloud-native applications that can run anywhere. With containers, you can also deliver microservices that eliminate lengthy regression testing cycles, deploy without disruption, and provide a mechanism for patching or rolling back code on a featu
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
This assessment shows that enterprises adopt Red Hat Fuse because they believe in a community-based open source approach to integration for modernizing their integration infrastructure that delivers strong ROI. For these organizations, Fuse was part of a larger digital transformation initiative and was also used to modernize integration. IDC interviewed organizations using Fuse to integrate important business applications across their heterogeneous IT environments. These Red Hat customers reported that Fuse has enabled them to complete substantially more integrations at a higher quality level, thereby supporting their efforts to deliver timely and functional applications and digital services. Efficiencies in application integration with Fuse have generated significant value for study participants, which IDC quantifies at an average value of $75,453 per application integrated per year ($985,600 per organization). They have attained this value by:
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
Agile integration — combining integration technologies, Agile delivery techniques, and cloud-native platforms to improve speed and security of software delivery — is a critical foundation for successful digital transformation. The pace of digital innovation and disruption continues to accelerate, driving the need for faster change to business models, processes, and applications. Firms that can quickly reconfigure and reconnect old and new applications have the advantage, and those with slow integration processes are at serious risk of losing customers. An Agile combination of integration and custom development is needed to meet the customer’s expectations and avoid losing market share to competitors that do put the customer first.1 For this study, we assessed the differences between successful and less successful Agile integration and app delivery strategies, why some firms can change their business faster, and what makes one integration strategy better than another. In March 2018, Re
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     Red Hat
By: Red Hat     Published Date: Jun 19, 2019
Business success is increasingly based on your ability to react to change. As new disruptive players enter markets and technology upends what consumers expect, organizations increasingly need to change plans in much shorter cycles than ever before. Modern software architectures and processes can make organizations more effective at dealing with this change and emerging as winners in their markets. A new architectural framework called agile integration brings together three important architectural capabilities: containers, distributed integration, and application programming interfaces (APIs). This framework addresses how these key capabilities promote agility and power new processes within your organization to create competitive advantage. Industries like travel and hospitality have been transformed by new ways of doing business—new services are now offered, and consumers interact with services differently. This trend of disruptive change is extending across other major industries—from
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     Red Hat
By: Cisco EMEA     Published Date: Jun 19, 2019
The EU’s General Data Protection Regulation (GDPR) became enforceable on May 25, 2018, and privacy laws and regulations around the globe continue to evolve and expand. Most organizations have invested, and continue to invest, in people, processes, technology, and policies to meet customer privacy requirements and avoid significant fines and other penalties. In addition, data breaches continue to expose the personal information of millions of people, and organizations are concerned about the products they buy, services they use, people they employ, and with whom they partner and do business with generally.
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     Cisco EMEA
By: Cisco EMEA     Published Date: Jun 19, 2019
The workplace has changed and today the most agile workforces outperform traditional set ups. But the reality of modern business life is, if you want a culture of innovation, you have to make it yourself. Teams need a workplace that’s focussed on innovation and speed. Introducing Cisco Webex Teams, a platform that helps teams to do it all. Essential kit for forward-thinking small businesses.
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     Cisco EMEA
By: Cisco EMEA     Published Date: Jun 19, 2019
Invest in a network that can grow over time, so you can add features and functionality. Make sure your switches and routers are easy to install, use, and manage.
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     Cisco EMEA
By: Cisco EMEA     Published Date: Jun 19, 2019
Learn what the Small Business cyber-threat landscape looks like today so your business can survive; reduce operational costs and grow securely; make security a priority for everyone, and protect your business with Cisco. As your business grows, it gets noticed and not all of the attention is welcome. More and more sophisticated criminal gangs are going after small businesses.
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     Cisco EMEA
By: Sierra Wireless     Published Date: Jun 19, 2019
The IoT is transforming the energy industry by eliminating tradeoffs between operation, SCADA systems, maintenance and new services for assets deployed in industrial and power facilities, buildings and across the grid. When it comes to building the best IoT system for your business application, it’s vital to keep your use case and business requirements at the forefront of your technical design strategy. In the energy industry, accessing and collecting data at the edge from disparate, heterogenous, multi-site, fixed topologies and transferring that data efficiently to the cloud to perform analytics and action business decisions is still the greatest challenge. Mission-critical data collected from the edge is integral to energy facility operations and cannot be excluded or corrupted.
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     Sierra Wireless
By: Intel     Published Date: Jun 18, 2019
A Forrester Consulting Thought Leadership Spotlight Commissioned By Intel
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     Intel
By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
Have you ever wished for an army of clones to do all your thankless tasks and chores? Well, that fantasy is becoming a reality—at least on the Internet. And while they may not be actual clones, bots have begun doing lots of digital dirty work. Managing your relationship with bots—good and bad—has become an inherent part of doing business in a connected world. With more than half of online traffic initiated by autonomous programs, it’s clear that bots are a driving force of technological change, and they’re here to stay. As bot technology, machine learning, and AI continue to evolve, so will the threats they pose. And while some bots are good, many are malicious—and the cybercriminals behind them are targeting your apps. Preparing your organization to deal with the impact of bots on your business is essential to developing a sustainable strategy that will enable you to grow as you adapt to the new bot-enabled world.
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
Digital innovation has changed everything: the money is everywhere, so every business is a potential target for fraud. Banks and financial institutions used to be the primary targets of fraud. Why banks? To quote the notorious American bank robber Willie Sutton, “because that’s where the money is.” While banks remain firmly in the crosshairs of fraudsters, the avalanche of digital business innovation has changed everything. Since the money is everywhere, every business is a potential target for fraud. The same technology that helps us find airfare deals, sweet concert seats, or the best prices on the hottest Jordan shoes– that is, bots–can now be used by criminals. Fraudsters employ automated, faceless bots that scour business apps looking for any opportunity to profit. And since fraud targets business-process weaknesses and not just software vulnerabilities, you may not even know when it is happening.
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     F5 Networks Singapore Pte Ltd
By: F5 Networks Singapore Pte Ltd     Published Date: Jun 18, 2019
In today's digitalized economy, web applications and the browsers that connect to them predominantly rely on the Secure Socket Layer (SSL) and Transport Layer Security (TLS) protocols to encrypt sensitive business information and personally identifiable information (PII) – such as customers’ credit card details, user account passwords, corporate sales and payroll data, etc. – before sending them securely over the internet. SSL/TLS encryption ensures information transmitted over the internet through e-mails, e-commerce and online banking transactions and a myriad of cloud and online services are kept secure.
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     F5 Networks Singapore Pte Ltd
By: Barracuda     Published Date: Jun 18, 2019
Use a multi-layered protection strategy to defend your business, data and people
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     Barracuda
By: pepperjam     Published Date: Jun 18, 2019
It happens too often: Marketers relying on advertising methods and platforms that work “just well enough” to keep the business going. And while many marketers realize their existing affiliate network provider isn’t delivering the results they crave, they’re under the assumption that this is as green as the grass gets. Perhaps they assume that it’s just simply, too hard, too costly, or too risky to move. The truth is that it’s far more effective, easier and profit-boosting to make a switch to a new affiliate provider. Let us show you how less than 30 days and three simple steps can take you from good enough to great. You’re almost there! Just complete the form to download Migrate Your Affiliate Program in 30 Days or Less!
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     pepperjam
By: Workplace by Facebook     Published Date: Jun 17, 2019
The business landscape is changing fast. That much is obvious. Business models are being disrupted, industry mainstays unseated and old certainties upended on a near-daily basis.
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     Workplace by Facebook
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