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By: Symantec     Published Date: Jun 13, 2018
O Regulamento Geral de Proteção de Dados (GDPR) entrou em vigor em 25 de maio de 2018. Se você processa dados pessoais da União Europeia (UE), o GDPR provavelmente aplica-se a você, mesmo se você não estiver na UE. Isso porque o regulamento é global em seu escopo e se aplica a qualquer organização que processa dados pessoais da UE, independentemente da localização das empresas ou do processamento dos dados. Na sua essência, a legislação do GDPR foca em como garantir que a privacidade seja respeitada como um direito fundamental e que os dados pessoais sejam mantidos em sigilo e segurança. Elizabeth Denham, do Gabinete do Comissário de Informações da UE (ICO - Information Commissioner Office), diz: “Esta lei não é sobre multas. Trata-se de colocar o consumidor e o cidadão em primeiro lugar” e “A emissão de multas sempre foi e continuará sendo, um ultimo recurso”. No entanto, é importante observar que os custos de não cumprir o regulamento podem ser rigorosos. Podem incluir uma multa de a
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     Symantec
By: Epson     Published Date: Jun 12, 2018
Competition is growing fierce for restaurants — and not all of it comes from other local dining establishments. With grocery stores and meal kit services offering additional convenient and affordable dining options for customers to choose from, and with many restaurants turning to faster and smarter automation methods to power their operations, now is the time for your restaurant to step up its game. Ultimately, what your restaurant needs to do is offer a complete experience for your guests. The only way to effectively do this is to understand the whole diner journey and how the decisions you make along the way affect it.
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     Epson
By: Infosys     Published Date: Jun 12, 2018
In the wake of data hacks and privacy concerns, enterprises are working extra hard to make sure they secure customer data from external threats. But what about securing data internally? Organizations unknowingly leave a big security hole in their own systems when they fail to have structured internal processes to handle access requests for employees, which could have disastrous implications for data security. A leading US bank sought to move its internal applications to a secure system for a standard and consistent access rights experience. See how Infosys helped and the five key takeaways from the project.
Tags : internal, applications, data, hacks, privacy, enterprises
     Infosys
By: Infosys     Published Date: Jun 12, 2018
Customers today are far more concerned about the contents and origin of a product than ever before. in such a scenario, granting them easy access to product information, via digital initiatives such as SmartLabel™, goes a long way in strengthening customer trust in a brand. But it also means expending several man-hours of effort processing unstructured data, with the possibility of human error. Intelligent automation can help save effort and time, with virtually error-free results. A consumer products conglomerate wanted a smart solution to implement SmartLabel™ compliance. See how Infosys helped and the five key takeaways from the project.
Tags : automation, brand, information, digital, customer
     Infosys
By: SAS     Published Date: Jun 11, 2018
Electric vehicle technology touches all areas of the utility business, including IT, forecasters and grid operations. The growth of IoT-connected devices, both in the utility-owned grid and customer-owned smart energy apps, makes this a rich field for innovation. But what analytics infrastructure is needed in order to manage the future demand coming from EVs? And what opportunities and risks do EVs present? This white paper from Navigant Research, sponsored by SAS and Intel, explores the analytics infrastructure that utilities need to prepare for and benefit from the growth of EVs.
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     SAS
By: Genesys     Published Date: Jun 08, 2018
Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide. Kate, Customer Experience AI by Genesys, combined with the power of human touch can improve customer experience, empower employees and dramatically reduce costs. This seamless combination of AI technology and humans, or “Blended AI by Genesys,” addresses the entire customer journey for the best possible outcomes. Download the eBook and learn how Kate and Blended AI lets you: • Personalize self-service • Connect customer conversations • Create smart agent experiences • Start small and deploy fast with Microapps
Tags : ai solutions, customer experience
     Genesys
By: Epicor     Published Date: Jun 06, 2018
Selecting a new manufacturing execution system (MES) can be difficult. With so many options in the marketplace, it can be overwhelming to sort out which one is the right fit for your business. In this report, we believe Gartner provides some clarity by naming a selection of vendors that specialize in creating MES solutions that support the unique capabilities of discrete industrial manufacturers and fit inside Gartner’s Magic Quadrant Perspective for MES. According to Gartner, recommended assessment criteria for technology and service selection are: • Relevant industry experience • Industry-specific functionality • Supplier collaboration • Financial viability • Evidence of innovation Download the report to learn more about why Epicor is named a notable vendor and why we believe you should consider Mattec MES for your manufacturing business.
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     Epicor
By: Marketo     Published Date: Jun 04, 2018
These days, growth-oriented, ambitious companies increasingly have the opportunity to gain the upper hand in the market because they are taking advantage of digital tools to maintain and even amplify their competitive edge. As prospective customers determine their own purchase journey, emerging enterprises must use digital tools to build personal relationships with them, win their business, and grow that business—and those relationships—over time. The cornerstone of building your digital competitive advantage is an engagement marketing platform—a marketing automation platform that includes all the applications and solutions you need to engage your prospects and customers at the right time, in the right place, and with a relevant and personal message. Download this ebook to learn five ways that you can use an engagement marketing platform to outsmart the competition—even those with a much bigger presence and budget.
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     Marketo
By: U.S. Cellular     Published Date: Jun 04, 2018
Mobile Device Management (MDM) is a must for any business with employees who have access to company data via mobile devices. This free whitepaper will inform you on the basics of MDM technology and how it can give you more control over Smartphones, Tablets and laptops used by your employees—like being able to remotely lock and wipe lost or stolen devices
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     U.S. Cellular
By: IBM     Published Date: Jun 04, 2018
"Today’s business users want to use all types of data to create compelling, shareable visualizations. But charts and graphs alone may not convey all the information, especially when they are part of a complex series. An audience can best understand analytic results when those results tell a story that connects all the pieces together. The right visuals can also reinforce the lessons buried in the data. Stories are powerful mechanism to communicate with people. Stories stick and make insights actionable, so it goes without saying that storytelling is a very powerful (soft) skill. In this webinar, you'll learn how to effectively apply storytelling best practices to get your message across. Especially in the world of BI, it is getting more and more important to effectively communicate business results. Watch this webinar to learn how to use IBM Cognos Analytics to: · Create the important elements of a good story · Put the data in context · Select the best type of ch
Tags : data analytics, data storytelling, business intelligence
     IBM
By: Cisco EMEA     Published Date: Jun 01, 2018
Your employees, customers, and partners need the ability to connect and collaborate, at any time, from any location— across time zones or simply across the conference table. Cisco Webex makes working together what it should be - intuitive. Teams can work faster, smarter, and more effectively than ever, while providing the peace of mind that solution administrators want.
Tags : cisco, webex, collaboration
     Cisco EMEA
By: Mimecast     Published Date: May 31, 2018
Not all email security systems perform the same. Lots of false negatives get through. That’s what Mimecast found in its new email security risk assessment (ESRA), an inspection of email security systems to uncover the number, type and severity of threats getting into organizations. - TOTAL CAUGHT SPAM: 14,277,163 - TOTAL CAUGHT DANGEROUS FILE TYPES: 9,992 - TOTAL CAUGHT MALWARE ATTACHMENTS: 12,502 Download our report of ESRA tests to see the threats that Mimecast catches and other email security systems miss.
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     Mimecast
By: Infosys     Published Date: May 30, 2018
In the wake of data hacks and privacy concerns, enterprises are working extra hard to make sure they secure customer data from external threats. But what about securing data internally? Organizations unknowingly leave a big security hole in their own systems when they fail to have structured internal processes to handle access requests for employees, which could have disastrous implications for data security. A leading US bank sought to move its internal applications to a secure system for a standard and consistent access rights experience. See how Infosys helped and the five key takeaways from the project.
Tags : internal, applications, data, hacks, privacy, enterprises
     Infosys
By: Infosys     Published Date: May 30, 2018
Customers today are far more concerned about the contents and origin of a product than ever before. in such a scenario, granting them easy access to product information, via digital initiatives such as SmartLabel™, goes a long way in strengthening customer trust in a brand. But it also means expending several man-hours of effort processing unstructured data, with the possibility of human error. Intelligent automation can help save effort and time, with virtually error-free results. A consumer products conglomerate wanted a smart solution to implement SmartLabel™ compliance. See how Infosys helped and the five key takeaways from the project.
Tags : automation, brand, information, digital, customer
     Infosys
By: NetApp     Published Date: May 29, 2018
This white paper discusses AI infrastructure challenges and how NetApp can help you build a data pipeline for your deep learning workflows today, while future-proofing investments in your AI infrastructure. Careful infrastructure planning can smooth the flow of data through your deep learning pipeline, lead to faster time to deployment, and maximize competitive differentiation.
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     NetApp
By: CA Technologies EMEA     Published Date: May 25, 2018
Software drives competitive advantage more than ever at an increasing velocity for releases along with higher, overwhelming levels of deployment complexity. Dramatic growth in mobile applications, analytics, systems of engagement, and cloud demands that organizations respond adaptively, even as resource constraints make it challenging to nearly impossible to do so. As a result of these combined factors, IDC sees increased interest in, demand for, and adoption of agile approaches to development and also for business initiatives driving adoption of agile approaches to overall project, program, and portfolio management.
Tags : idc, marketscape, agile, ppm, vendor, assessment
     CA Technologies EMEA
By: CA Technologies EMEA     Published Date: May 24, 2018
En su libro publicado en 1966, “The Psychology of Science”, el psicólogo norteamericano Abraham Maslow abordó la idea de que los profesionales de la psicología necesitaban acometer sus métodos de tratamiento desde diferentes perspectivas para poder contar con ideas nuevas y no simplemente seguir usando las mismas teorías y técnicas creadas por Freud y sus seguidores tantos años atrás. Consciente de la posible dificultad de cambiar de punto de vista, Maslow escribió: “Si la única herramienta de la que se dispone es un martillo, es tentador abordarlo todo como si de un clavo se tratara”. Todos nosotros hemos vivido esta experiencia. Nos acostumbramos tanto a la manera en la que se han ido haciendo las cosas que a veces no nos cuestionamos las razones para seguir haciéndolo así.
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     CA Technologies EMEA
By: Centrify Corporation     Published Date: May 22, 2018
A significant paradigm shift occurred in the last few years. Much like other technological shifts of the last decade — when cloud computing changed the way we do business, agile changed the way we develop software and Amazon changed the way we shop — Zero Trust presents us with a new paradigm in how we secure our organizations, our data and our employees. While difficult to identify the precise tipping point, one thing is certain: what were once extraordinarily high-profile, damaging breaches are no longer extraordinary. In just the last 18 months, Yahoo, Accenture, HBO, Verizon, Uber, Equifax, Deloitte, the U.S. SEC, the RNC, the DNC, the OPM, HP, Oracle and a profusion of attacks aimed at the SMB market have all proven that every organization — public or private — is susceptible. The epiphany behind the paradigm shift is clear: Widely-accepted security approaches based on bolstering a trusted network do not work. And they never will. Especially when businesses are dealing with skill
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     Centrify Corporation
By: Dell PC Lifecycle     Published Date: May 22, 2018
Los patrones de compra de ordenadores personales para empresas están cambiando, pues los compradores buscan mejorar la seguridad y la experiencia de los empleados al mismo tiempo. Con el aumento global en la movilidad de los empleados y la tendencia de las empresas a dirigir sus inversiones hacia las tabletas y los ordenadores portátiles, las organizaciones están evaluando su inversión constante en los ordenadores de sobremesa . Queda claro que los compradores de ordenadores personales para empresas siguen valorando la seguridad y el rendimiento que ofrecen los equipos de sobremesa. También dicen que los nuevos formatos de sobremesa, como el formato Micro , les permiten ofrecer una mejor experiencia para los empleados, lo que para ellos es casi tan importante como la seguridad. Obtenga más información sobre las soluciones Dell con tecnología Intel®.
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     Dell PC Lifecycle
By: Zendesk     Published Date: May 21, 2018
The start of a new chapter of your business, whether you're moving upmarket or adding products and features, is a great time to scale your customer service operations in a smart way. We know customers prefer self service, via a knowledge base, if one is available. A Gartner report estimates that CIOs can reduce customer support costs by 25% or more when proper knowledge management discipline is in place. If you've been on the sidelines waiting to take the self-serv ice leap, this white paper will prove that you and your agents already partake in the activities needed to offer great self-service,every single day.
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     Zendesk
By: Infosys     Published Date: May 21, 2018
In a country often referred to as the business hub of the Middle East, bringing a new person into the world gave parents plenty to keep them busy. For each birth, parents were required to visit a number of different government agencies to collect the necessary legal documents such as a birth certificate and a national ID card. But a new emphasis on 'Smart Government' aimed to transform the experience for the benefit of all citizens.
Tags : government, identification, birth certificate, legal, document
     Infosys
By: Infosys     Published Date: May 21, 2018
Our client offered electronic money transfer services. For years they had provided the digital links and the networks of agents that enabled people to send money quickly and easily around the world. But digital technology introduced a number of challenges to their business. Not only were pure digital payment companies threatening the agent-based model, but their business models had lower operating costs than a network of physical agents. Also, other technologies such as virtual money transfer via blockchain were being more widely adopted. In addition, industry mergers strengthened competitors, while increased protectionism began to reduce the number of migrant workers - the core customers of our client. The digital world was looking like a difficult place to operate in.
Tags : money, transfer, digital, technology, business
     Infosys
By: HireVue     Published Date: May 18, 2018
Recruiting and selecting talented people has become a top HR priority. To support this priority, many organizations are leveraging assessment tools and processes to find, hire, and select the best candidates. To better understand both the use and value of modern assessments, HR.com and its partner, HireVue, launched The State of Assessments survey. The investigation covered the following topics: • The biggest challenges to hiring the best talent • Primary benefits and uses of assessments • Features that HR professionals want most from assessment tools • Most commonly used components of assessments • Time-to-completion and completion rates associated with assessments • The role of video interviewing in the assessment process • Future investments in pre-hiring assessments • And, finally, the ways that high-performing organizations tend to differ from other organizations in terms of how they use these tools
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     HireVue
By: HireVue     Published Date: May 16, 2018
OVERVIEW Unilever is a global player in the fast-moving consumer goods (FMCG) sector, with nearly a third of the world’s population using its products every day. The company has more than 169,000 employees working around the world, and its leaders estimate that within three years, as many as 60 percent of those employees will be Millennials. Critical to Unilever’s ongoing success will be its ability to attract these recent college graduates. For its signature Future Leaders Programme, the company wanted its recruitment efforts to get ahead of the curve. The existing process was rooted in paper-based applications, phone interviews with recruiters, and manual assessment tests. It took four to six months to sift through 250,000 applications and ultimately hire 800 individuals. The company sought to radically transform this process using online gamification, digitally recorded interviews, and science-based assessment tests and data analysis. In this case study, we: • Explain the chal
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     HireVue
By: HireVue     Published Date: May 16, 2018
WHY SO MANY COMPANIES ARE RETHINKING ASSESSMENTS If you’re a member of the Talent Acquisition team, there’s a good chance you use a pre-employment assessment at some point in your hiring process. According to the Talent Board, 75% of employers are using some sort of pre-hire assessment. And the Aberdeen Group notes that of its “Best in Class” organizations, 91% use assessments to screen candidates THIS EFFECTIVE SCREENING TOOL HAS UNINTENDED CONSEQUENCES In this eBook, we’ll look at the science behind traditional assessments and why despite sound science, they don’t work for candidates today- and how they can be transformed with video and artificial intelligence.
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     HireVue
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