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By: Tripp Lite     Published Date: May 31, 2016
This White Paper will: • Outline the challenges of cooling evolving IT infrastructure • Explain close-coupled cooling, available solutions, and the advantages compared to conventional perimeter systems • Recommend a plan of action to identify and solve cooling issues in your environment
Tags : tripp lite, close coupled it cooling solutions, best practices, data centers, it infrastructure, rack cooling, spot cooling, network cooling
     Tripp Lite
By: VMware AirWatch     Published Date: May 18, 2016
Organizations that invest in proprietary applications and data for competitive advantage in their industries only succeed by making those investments available to employees, customers, and partners that drive revenue and opportunity. Securing those investments requires a fresh perspective as the types of devices accessing the cloud datacenter are changing rapidly and new workloads, such as VDI desktops, are appearing more regularly alongside server workloads. These changes alter the potential attacks and potential threats to datacenters whose security primarily stands firm at the perimeter, however, within the data center the security is weak.
Tags : data management, business practices, data center. data application, enterprise applications, security
     VMware AirWatch
By: Genesys     Published Date: May 10, 2016
Most contact centers now allow customers to interact through non-voice, digital channels, but still monitor performance only in voice.
Tags : genesys, nemertes, omnichannel, contact center, metrics, customer experience
     Genesys
By: Schneider Electric     Published Date: May 09, 2016
In the broadening data center cost-saving and energy efficiency discussion, data center physical infrastructure preventive maintenance (PM) is sometimes neglected as an important tool for controlling TCO and downtime. PM is performed specifically to prevent faults from occurring. IT and facilities managers can improve systems uptime through a better understanding of PM best practices. This white paper describes the types of PM services that can help safeguard the uptime of data centers and IT equipment rooms. Various PM methodologies and approaches are discussed. Recommended practices are suggested.
Tags : schneider electric, edge computing, data center, energy efficiency, data center energy, preventive maintenance, tool for controlling, tco
     Schneider Electric
By: EMC Converged Platforms     Published Date: May 05, 2016
Hear directly from VCE customers around the globe who modernized their data centers and simplified IT with the portfolio of EMC converged and hyper-converged platforms. Companies such as Fox Sports, Kimpton Hotels, and Kent State University share the stories behind a compelling transformation of their IT environments. This interactive document enables you to drill down into 17 individual company logos to unveil each customer's unique journey.
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     EMC Converged Platforms
By: Delphix     Published Date: May 03, 2016
High-profile data breaches continue to make headlines as organizations struggle to manage information security in the face of rapidly changing applications, data centers, and the cloud. Against this backdrop, data masking has emerged as one of the most effective ways to protect sensitive test data from insider and outsider threats alike. While masking is now the de facto standard for protecting non-production data, implementing it alongside virtual data technologies has elevated its effectiveness even further.
Tags : 
     Delphix
By: Rsam     Published Date: Apr 28, 2016
The University of Rochester Medical Center (URMC) is of the nation’s top academic medical centers. Their InfoSec team wanted to implement a program that could withstand constant shifts in regulatory requirements while protecting the sanctity of patient health information. Learn why the selected Rsam and the results of their successful implementation.
Tags : rsam, university of rochester, security incident response, successful implementation, security
     Rsam
By: IBM     Published Date: Apr 26, 2016
Restoring connections: How telecommunications providers can reboot the customer experience IBM has more than 22,000 experts working in the Telecommunications industry, delivering solutions to more than 200 major communications service providers globally. IBM’s telecommunications capabilities are backed by a global network of telecom solution labs, research labs and innovation centers to support its offerings in the area of analytics, cloud, mobility, network optimization, digital transformation and global integration. IBM continues to invest significantly in key acquisitions to add expertise and capabilities that enable its clients in the telecommunications space.
Tags : ibm, ibm institute for business values, telecommunications, customer experience, communications service providers, csp, customer relationship, customer experience/engagement
     IBM
By: CDW - APC     Published Date: Apr 07, 2016
Prefabricated modular data centers offer many advantages over traditionally built data centers, including flexibility, improved predictability, and faster speed of deployment. Cost , however, is sometimes stated as a barrier to deploying these designs. In this paper, we focus on quantifying the capital cost differences of a prefabricated vs. traditional 440 kW data center, both built with the same power and cooling architecture, in order to highlight the key cost drivers, and to demonstrate that prefabrication does not come at a capex premium . The analysis was completed and validated with Romonet’s Cloud-based Analytics Platform, a vendor-neutral industry resource.
Tags : analysis, development management, data management, business intelligence, best practices
     CDW - APC
By: CDW - EMC     Published Date: Apr 07, 2016
As CEB expands into new markets, its IT department takes advantage of virtualization and converged infrastructure to build a private cloud that serves customers and employees.
Tags : data center, data application, network performance, data virtualization
     CDW - EMC
By: CDW     Published Date: Apr 04, 2016
As CEB expands into new markets, its IT department takes advantage of virtualization and converged infrastructure to build a private cloud that serves customers and employees.
Tags : data center, data application, network performance, data virtualization
     CDW
By: CDW     Published Date: Apr 04, 2016
Prefabricated modular data centers offer many advantages over traditionally built data centers, including flexibility, improved predictability, and faster speed of deployment. Cost , however, is sometimes stated as a barrier to deploying these designs. In this paper, we focus on quantifying the capital cost differences of a prefabricated vs. traditional 440 kW data center, both built with the same power and cooling architecture, in order to highlight the key cost drivers, and to demonstrate that prefabrication does not come at a capex premium . The analysis was completed and validated with Romonet’s Cloud-based Analytics Platform, a vendor-neutral industry resource.
Tags : analysis, development management, data management, business intelligence, best practices
     CDW
By: Avi Networks     Published Date: Mar 24, 2016
This buyer’s guide for load balancers is based on research, best practices, and conversations with network administrators and IT operations teams at over 110 Global 2000 enterprises. It presents guidelines for choosing application services that mirror the needs of modern data centers and public cloud initiatives. The guide is organized in sections, starting with a pre-assessment of your current application delivery capabilities. With data gathered from your pre-assessment, you can review the considerations involved in creating a software-defined application services strategy; identify opportunities to improve automation of application services and operations. Finally, use the software-defined application services checklist at the end of the guide to identify key priorities in your choice of application service solutions for your enterprise.
Tags : avi networks, best practices, application services, modern data centers, public cloud initiatives, load balancer, load balancing, application delivery
     Avi Networks
By: Oracle Service Cloud     Published Date: Mar 23, 2016
Consumer preference for customer service channels is changing across all ages and demographics. Adoption of digital customer service channels, with an emphasis on self-service channels such as web and mobile, is exploding as consumers expect relevant and seamless omnichannel customer service. However, firms’ technology and staffing plans are not keeping up with consumer demand for digital customer service. This report outlines communication channel customer use and major gaps in contact center technology and operations. It also provides data that will help application development and delivery (AD&D) pros align operations with customer expectations to garner their satisfaction and long-term loyalty.
Tags : oracle, service cloud, forrester report, contact centers
     Oracle Service Cloud
By: DocuSign     Published Date: Mar 23, 2016
Expedia Cruise Ship Centers saved $76 per agreement over a 3 year period by eliminating printing, faxing, and scanning. Read this case study to see how making the switch to DocuSign for their contract renewal and new-hire paperwork process has helped them save $1.5 million.
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     DocuSign
By: Avi Networks     Published Date: Mar 17, 2016
Software-defined architectures have transformed enterprises to become more application-centric. With application owners seeking public-cloud-like simplicity and flexibility in their own data centers, IT teams are under pressure to reduce wait times to provision applications. Legacy load balancing solutions force network architects and administrators to purchase new hardware, manually configure virtual services, and inefficiently overprovision these appliances. Simultaneously, new infrastructure choices are also enabling applications to be re-architected into autonomous microservices from monolithic or n-tier constructs. These transformations are forcing organizations to rethink load balancing strategies and application delivery controllers (ADCs) in their infrastructure.
Tags : avi networks, load balancing strategy, best practices, software defined architecture, application centric, application performance, application services, application delivery controller
     Avi Networks
By: Eaton     Published Date: Mar 07, 2016
See how the performance of the 9395 blew Hurricane Electric away, and why the company is installing more units to meet its influx of new customers.
Tags : eaton, colocation facilities, colocation providers, data centers, uptime, capacity, eaton power xpert 9395 ups, storage
     Eaton
By: Nimble Storage     Published Date: Feb 26, 2016
Download this eBook to learn the steps you can take now to prepare for the all flash data center. flash storage, SSD, all flash data centers, nimble storage, predictive flash platform, application perfomance, data velocity
Tags : flash storage, ssd, all flash data centers, nimble storage, predictive flash platform, application perfomance, data velocity, data protection
     Nimble Storage
By: IBM     Published Date: Feb 26, 2016
Building and managing cloud resiliency solutions in-house is difficult. Many organizations prefer to work with a third-party technology provider for the development and management of cloud solutions.
Tags : cloud hosting, ibm, integration, cloud computing, data centers
     IBM
By: Cisco     Published Date: Feb 23, 2016
Businesses must become agile and provide differentiated service as customer demands and expectations change. Moving beyond simple phone transactions, customers are taking matters into their own hands and turning to their peers, the web and social media to find answers. Contact centers play a major role in determining the customer’s perception of a company. Often seen as brand ambassadors, agents are the main interaction point for customers. It is therefore critical that they deliver personalized communications in the channels that customers prefer. Businesses should use cloud technology to add multichannel tools and support growing demand for chat, social, SMS and video
Tags : cloud computing, cisco, contact center, best practices, cloud network
     Cisco
By: Cisco     Published Date: Feb 12, 2016
This whitepaper provides background on cloud contact centers, their advantages and the essential considerations for selecting a vendor. It describes: - Trends surrounding the adoption of cloud contact center technology; - The advantages of selecting a cloud contact center solution; - Key factors to review when selecting a vendor and contact center platform; - Recommendations and a maturity model that businesses can use to develop a cloud contact center roadmap.
Tags : 
     Cisco
By: Cisco     Published Date: Feb 12, 2016
Video collaboration opens up opportunities for greater interaction and innovation, regardless of industry. Everyone benefits. For example, in healthcare, video is dramatically changing the way institutions interact with customers and professionals. In recent years, a number of hospitals across the United States have been subscribing to video and voice call centers that enable them to share language interpretation services, psychiatric care services and other developing capabilities. In the process, video collaboration is affecting business outcomes, changing business processes and helping healthcare facilities achieve scale, cost and efficiency not seen before.
Tags : industry innovation, business practices, best practices, video collaboration
     Cisco
By: Cisco     Published Date: Feb 12, 2016
Offices aren’t productivity factories anymore—they’re collaboration centers where individuals and groups can develop their best ideas. That means building out an office takes a whole new approach, and it isn’t just about using aesthetics and shiny toys to attract top talent (although that is part of it). Successful offices are functional tools that bring technology and people together so they can do their best work. Cisco® Collaboration tools bring people together to speed the decision-making process and help you execute on your most innovative ideas while cutting operational waste. Bring Cisco Collaboration to your workplace and create a workplace that works.
Tags : ebooks, cisco, productivity, digigal, collaboration tools
     Cisco
By: Silver Peak     Published Date: Feb 11, 2016
he WAN has always been about connecting users to applications and moving data, but the playing field has now changed with datacenters migrating to the cloud along with missioncritical applications. .
Tags : wan, enterprises, saas, broadband internet, data, connectivity, connection, cloud
     Silver Peak
By: Citrix Systems     Published Date: Feb 10, 2016
True, measurable performance is a key factor when selecting an Application Delivery Controller (ADC) solution for modern data centers, but with so many different functions available in an ADC, it is important to understand the actual performance in real-world scenarios.
Tags : 
     Citrix Systems
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