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By: FinancialForce     Published Date: Aug 20, 2019
Grow your business with a customer-centric ERP solution Align your sales, services, finance and HR teams with our cloud-based ERP on Salesforce. You’ll connect back-office functions to the front-office and create a single unified voice across your organization. Everyone benefits: Customers, Employees, Leaders and IT. One customer record for CRM and ERP apps Seamless opportunity to cash process Eliminates errors between the front and back office Act as one company, not five departments
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     FinancialForce
By: Workday APAC     Published Date: Dec 11, 2018
Key Findings Service-centric cloud ERP solutions have matured and are increasingly being adopted by midsize and large organizations. Many vendors offer service-centric cloud ERP, but their suitability varies by organization size, geographic presence and industry. An emerging competitive differentiator is vendors' delivery of "packaged" integration, which enables customers to loosely couple their cloud ERP products with professional services administration (PSA), CRM and other vertical-specific applications. Cloud-based service-centric solutions now offer feature-parity with, and the same functional depth as, established on-premises solutions.
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     Workday APAC
By: Sage Software (APAC)     Published Date: May 02, 2018
Guru Labels, a specialist label printing company, deploys Sage Business Cloud Enterprise Management to replace a variety of stand-alone systems with a single, integrated solution that could bring together data from Guru Labels’ manufacturing, inventory, purchasing, finance, CRM an sales systems. It enables the business to improve job scheduling, reduce costs, retain margins and provide rapid responses to quotes that ultimately leads to high customer satisfaction rates.
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     Sage Software (APAC)
By: 8x8 Inc.     Published Date: Jun 16, 2017
Tangent International is a specialist recruitment company for the technology industry. It has more than 70 employees who work with some of the most forward thinking companies in the world. A global recruiter with international needs Tangent International operates in 175 countries with candidates and clients across more than 220 locations. As a recruiter looking to source and place the best talent from all over the world, the business needed a service provider that would allow it to easily communicate with its global customer base. These customers include some of the biggest technology brands in the world who all have high expectations, so it’s vital that the technology Tangent International uses lives up to these standards.
Tags : global recruiting, international needs, cloud based systems, unified global workplace, 8x8 products, virtual office pro, cost saving, crm integrations
     8x8 Inc.
By: Oracle     Published Date: Sep 02, 2016
Download this study to find out how cloud application projects deliver 2.1 times the ROI of on-premise ones.
Tags : cloud, cloud computing, roi, return of investment, cloud applications, crm, crm solutions/software
     Oracle
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: Jun 21, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems.
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     Pega
By: Pega     Published Date: May 25, 2016
IT leaders working on customer service projects must display an incredible amount of diligence. An organization’s CRM system has become its lifeline to customers, but as customer needs evolve so has the requirements of CRM. According to Gartner, today’s CRM solution must include a laundry list of capabilities outside its traditional core functionality including: native mobile support of the vendor's customer service and support business applications; real-time analytics; industry-specific functionality and workflow; context mining of voice and text; scalable cloud-based systems; social media engagement; suggested next agent action; multimodal capabilities, such as chat within mobile self-service; and even co-browsing. Gartner surveyed the CRM field and evaluated each vendor including Pegasystems. Download this Gartner Magic Quadrant analysis and gain a better understanding each vendors’ CRM Customer Engagement Center solutions.
Tags : best practices, customer support, business intelligence, business optimization, customer engaement
     Pega
By: Oracle Service Cloud     Published Date: Mar 23, 2016
In the customer service solutions Forrester Wave™ for enterprise organizations, we identified the 11 most significant customer service solutions — eGain, Microsoft, Moxie, Oracle Service Cloud, Oracle Siebel CRM, Pegasystems, Salesforce, SAP Cloud for Service, SAP CRM, SugarCRM, and Verint — and researched, analyzed, and scored them. This report details our findings on how well each vendor fulfills our criteria and where it stands in relation to other vendor solutions in order to help customer service professionals select the right partner for their customer service initiatives.
Tags : oracle, service cloud, service management, customer interaction
     Oracle Service Cloud
By: Pega     Published Date: Sep 11, 2015
In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.
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     Pega
By: Vonage Business     Published Date: Aug 12, 2015
Telesphere‘s advanced cloud-powered features will simplify your business communications and boost your company’s collective productivity. By integrating these powerful features with your business’ existing solution, from Microsoft Outlook to your custom CRM solution, your team will save time and money with unified communications.
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     Vonage Business
By: IBM     Published Date: Jul 08, 2015
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
Tags : ibm, salesforce, crm solutions, sales processes, infosphere, sales opportunities
     IBM
By: K2     Published Date: Apr 27, 2015
This paper describes how a business-app platform from K2® can help you provide simpler, more cost-effective ways to empower people by connecting them with data that is dispersed across different systems.
Tags : erp and legacy systems, data volume, business processes, cloud crm system, system complexity, business apps
     K2
By: Oracle Social Cloud     Published Date: Jan 14, 2015
When it comes to social media marketing, there is perhaps no other topic that is discussed more than determining and reporting return on investment, or ROI. This white paper sets out to make the case that ROI determination can be approached in a unified, structured and straightforward way. It also lays out a framework for expanding the definition of ROI and increasing organizational maturity for measurement and monetization. Finally, it dispels some of the myths around ROI and seeks to show the relationship between social KPIs organizations may be collecting today and how to align them with broader organizational and business-oriented goals and objectives.
Tags : social roi, facebook, social listening, social marketing, customer experience, digital, cmo, social business
     Oracle Social Cloud
By: IBM     Published Date: Oct 01, 2014
Salesforce.com is an industry leading cloud CRM solution which helps organizations streamline and effectively manage sales processes, customers and opportunities. The effectiveness of these initiatives can be improved dramatically by providing Salesforce with a 3600 view of the Customer to overcome the limitation of fragmented data that Salesforce currently relies on. This paper discusses how InfoSphere capabilities can be used to create comprehensive and accurate 3600 views of your customers from internal and external sources. This data is integrated seamlessly within Salesforce.com to help your sales teams get a complete view of the customer to help find the right contacts, allocate resources efficiently and identify new opportunities. This helps your sales teams be more efficient, effective and ultimately improve your win rate and drive more revenue.
Tags : salesforce, crm solution, data integration
     IBM
By: Salesforce.com     Published Date: Sep 16, 2014
Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2014
Soar to success. Register for your free Dreamforce Expo+ pass and you’ll be entered to win one of four full conference passes and a round-trip flight on Virgin America.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: Salesforce.com     Published Date: Sep 16, 2014
Dreamforce is four high-energy days of innovation, fun, and giving back. It’s your chance to learn from industry visionaries, product experts, and world leaders who can help you transform your business and your life.
Tags : dreamforce, salesforce, conference, expo, free pass, cloud solution, crm, cloud
     Salesforce.com
By: RingCentral     Published Date: May 22, 2014
There are many points of frustration, inefficiencies and exorbitant costs involved with the old school PBX phone hardware. The Cloud offers software based solutions for everything from music to CRM and RingCentral has created a cloud-based communications solution. Explore 7 of the key virtues of this modernized solution to collaboration, which includes multiple location unity across your company, flexibility with your growth, simplified infrastructure and management, easily connecting mobile workforces and remote employees and more.
Tags : ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
     RingCentral
By: RingCentral     Published Date: May 22, 2014
The Cloud; software as service across the Internet, is experiencing mass proliferation for everything from banking to CRM. Communications are part of this migration and offer a compelling solution over the retro, hardware-based systems known as PBX. This paper illustrates comparative anatomies of the old and new models. Major benefits of cloud communications are detailed, including the elimination of costs, removal of complexity for managing the system, alleviating IT resources, and the benefits of one system with a host of features. A deep-dive of the technology supporting the solution is included.
Tags : ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
     RingCentral
By: SugarCRM     Published Date: Apr 08, 2014
Organizations are frequently turning to SaaS solutions for their CRM needs. But there are risks when deploying any solution at scale, especially if you select the wrong vendor. Understand how to make the smart choice for your CRM solution in this informative eBook.
Tags : crm best practices, crm software, customer data management, customer experience & engagement, customer relationship management (crm), lead generation, lead management, lead nurturing
     SugarCRM
By: Oracle     Published Date: Jan 16, 2014
Strategic CFOs Embrace the Cloud
Tags : oracle, cloud crm, technology, business needs, best practices, crm solution, solution at scale, sales
     Oracle
By: Oracle     Published Date: Jan 16, 2014
Strategic CFOs Embrace the Cloud
Tags : oracle, cloud crm, technology, business needs, best practices, crm solution, solution at scale, sales
     Oracle
By: Oracle     Published Date: Nov 27, 2013
Today's businesses face unprecedented challenges and changes. Technology advances, such as cloud computing, are accelerating the pace of change, and driving many companies to transform the way they operate. The cloud offers a way for organizations of all sizes to change the mix of IT spend so more resources are devoted to innovation and fewer on maintaining current systems. But without an enterprise-grade cloud, organizations may find themselves falling short of their cloud computing transformation goals. Oracle ERP Cloud Service, an enterprise-grade cloud offering, combines the power of Oracle ERP applications with the simplicity of the cloud so that companies can fully transform their back-office operations.
Tags : business solutions, technology, cloud computing, crm, innovation, transformation, erp, cloud
     Oracle
By: Oracle     Published Date: Nov 27, 2013
Fact: In the next three years, 53% of CFOs estimate that over half of their enterprise transactions will be delivered through the cloud, up from the 12 percent who use that delivery mechanism today. In addition to non-core business processes like project management and email, strategic CFOs are also starting to embrace the cloud to deliver core ERP processes, including financial management, human capital management, and procurement. Rather than view the cloud just as a cost-saving platform, they recognize the strategic benefits that the cloud delivers to get critical growth initiatives up and running quickly, whether that’s using the cloud to quickly upgrade to a new application, or delivering new mobile or analytical capabilities to employees.
Tags : cloud crm, technology, business needs, best practices, crm solution, solution at scale, sales, marketing
     Oracle
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