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communications services

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By: Mitel     Published Date: Dec 20, 2016
With unified communications and collaboration (UCC), you can address these challenges by helping people to connect more efficiently and intuitively. You can use UCC to bring together multiple forms of communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result.
Tags : mitel, business communications, ucc, voice, video
     Mitel
By: 8x8 Inc.     Published Date: Nov 10, 2016
For the 5th year in a row, 8x8 is a Leader in the Gartner Magic Quadrant for Unified Communications as a Service, Worldwide. See what makes us different and why you should consider the cloud to expand or replace aging, inadequate business phone systems, meeting services, & contact center equipment.
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     8x8 Inc.
By: Mitel     Published Date: Jun 29, 2016
De nombreuses organisations et entreprises dans le monde entier disposent de pièces vacantes, autrefois remplies de câbles, de boîtes noires et de voyants clignotants. Ces locaux abritent une armoire téléphonique poussiéreuse, ne contenant qu'un seul terminal, ou parfois un baby-foot que les employés du service informatique utilisent pour décompresser. Le cloud, et notamment les communications via le cloud, sont à l'origine de cette transformation qui a bouleversé le paysage informatique. Certains professionnels de l'informatique ont accueilli ce changement à bras ouverts. D'autres préparent la migration progressive de leurs services vers le cloud. D'autres enfin conservent leur solution sur site, par choix ou par nécessité.
Tags : best practices, business optimization, business management, productivity, cloud services, communications
     Mitel
By: Cisco     Published Date: Jun 21, 2016
The demands on IT today are staggering. Most organizations depend on their data to drive everything from product development and sales to communications, operations, and innovation. As a result, IT departments are charged with finding a way to bring new applications online quickly, accommodate massive data growth and complex data analysis, and make data available 24 hours a day, around the world, on any device. The traditional way to deliver data services is with separate infrastructure silos for various applications, processes, and locations, resulting in continually escalating costs for infrastructure and management. These infrastructure silos make it difficult to respond quickly to business opportunities and threats, cause productivity-hindering delays when you need to scale, and drive up operational costs.
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     Cisco
By: Pega     Published Date: May 24, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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     Pega
By: Pega     Published Date: May 24, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs.
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     Pega
By: Pega     Published Date: Apr 04, 2016
Technology is empowering today’s consumers like never before. Consumers are getting used to buying, communicating and interacting with service providers whenever and however they want. Downtime is unacceptable and as a result broadband and telco providers are constantly put to the test with regards to customer service. There is an enormous disconnect between what customers expect and what broadband and telco providers are actually providing. All customers want to be understood as individuals, but this need is not always being met. Moving forward, broadband and telco providers need to differentiate themselves and provide innovative solutions in order retain as well as gain new customers. It is no surprise that nearly half of broadband/Telco providers believe customer service is a critical competitive differentiator. Download this research study and learn how broadband and telco providers can improve customer service.
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     Pega
By: Zoom     Published Date: Mar 31, 2016
Founded in 2011 by Eric S. Yuan and other senior executives and engineers from WebEx and Cisco, California-based Zoom Video Communications (Zoom) offers cloud-based collaboration services. When first launched, Zoom was heavily focused on video conferencing. Over time, the company has expanded its service to include additional capabilities such as audio dial-in with local numbers around the world, group messaging, wireless presentation, content co-annotation, and more.
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     Zoom
By: Pega     Published Date: Mar 25, 2016
The digital service revolution is well underway. For communications service providers (CSPs), it means going beyond traditional voice and data and upgrading their entire digital communications infrastructure. Research shows enterprise-class organizations are allocating heavy dollars towards communications solutions and prefer a single provider for digital services. This is a massive opportunity for CSPs to expand their services, generate more revenue, grow profit and increase market share. However, the majority of enterprises reported not receiving a consistently excellent experience with their most recent service contract. As a result, many switch to new providers. CSPs are losing credibility and the loyalty of their customers because of legacy and traditional systems that constrain their ability to act quickly. Enterprises are looking for CSPs who understand their complex business and can offer a full portfolio of digital services with quality and creativity to meet their needs. Dow
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     Pega
By: Level 3     Published Date: Mar 04, 2016
Modernize your understanding of Hybrid WAN. Have you heard what industry analyst, Mike Sapien from Ovum, is saying about hybrid WAN? Hint: It doesn’t include the need to abandon MPLS.
Tags : level 3 communications, hybrid wan services, mike sapien, mpls, mpls based services
     Level 3
By: Cisco     Published Date: Feb 23, 2016
Cisco® Unified Access establishes a framework that securely, reliably, and seamlessly connects anyone, anywhere, anytime, using any device to any resource. This framework empowers all employees with advanced services, taking advantage of an intelligent, enterprise-wide network to increase revenue, productivity, and customer satisfaction while reducing operational inefficiencies across the business. Cisco Unified Access includes services-rich network edge systems and combines a core network infrastructure embedded with integration of productivity-enhancing advanced technologies, including IP communications, mobility, security, video, and collaboration services.
Tags : framework, network infrastructure, communications, optimization
     Cisco
By: NetSuite     Published Date: Feb 17, 2016
NetSuite recently joined forces with IDG Communications to gather together some of Australia’s leading CIO and CFO professionals to find out how their businesses are responding to disruption, the inherent opportunities it brings, the impact on their roles and what role cloud computing plays in this process. This white paper shares some of the key experiences of participating businesses from a wide range of industries within Australia, including retail, government, tourism and professional services.
Tags : disruption, netsuite, australia, underlying business models, disruption opportunities, cloud computing, small business
     NetSuite
By: Mitel     Published Date: Jan 26, 2016
Mitel and Mavenir have combined to pursue the same vision of communications industry convergence and to provide business critical voice and high value business collaboration services across Mobile and Enterprise networks.
Tags : real time communications, enterprise communication, cloud, high value business collaboration, mobile and enterprise networks
     Mitel
By: Black Box     Published Date: Nov 24, 2015
Black Box can help you get the most out of your technology investment. We partner with customers to identify the right solutions for strategic IT needs that add value to your business. Our portfolios of Wired/Wireless, UCC, and IT Service solutions, and our depth of expertise, deliver positive business outcomes for evolving IT business scenarios. Black Box takes a vendor-independent approach to deliver the right solution, on the right network. Our long-term, established relationships with best-in-class IT technology providers allow us to offer objective, vendor-neutral solutions designed to meet a broad range of IT requirements. With more than 4,000 team members & 200 offices in 150 countries, we offer global capabilities with local expertise, and are committed to driving business success through IT excellence. Our passion to IT communications is unsurpassed, and we will work with you to find the ideal solution for today’s challenge while helping to anticipate tomorrow’s needs.
Tags : voip solutions, contact center solutions, business phone systems, ucc, it services, it solutions, it security, it infrastructure
     Black Box
By: IBM     Published Date: Jul 31, 2015
Commoditization is a serious threat to the telecommunications industry. Most CSPs offer similar services at rates designed to win what has become a price war. As a result, many face decreasing margins and difficulty sustaining differentiation based on prices or products alone. On top of commoditization, CSPs also face competition from OTT providers and an increasingly knowledgeable and demanding customer base. With access to growing amounts of data from an ever-increasing number of sources and devices, today’s empowered, savvy consumers know what they want and expect to get it.
Tags : ibm, telco, csps, big data, commoditization, customer retention
     IBM
By: IBM     Published Date: Jul 31, 2015
In its "Restoring Connections" paper based on research of telecommunications firms, IBM ‘s top ranked Institute for Business Value identified actions CSPs can take to reset customer experience and build brand loyalty through innovative, compelling, personalized services based on deep customer insight. Join us as we discuss how to leverage network and subscriber data to create unique customer profiles, personalize engagement, and improve marketing offers.
Tags : ibm, telco, customer analytics, csps, consumer behavior, brand loyalty, personalized engagement, big data
     IBM
By: Basho     Published Date: Apr 13, 2015
Today’s consumers expect instant access to communications services whether they’re in the office, at home, or on the road. With data speeds increasing and international roaming costs decreasing, data usage is rapidly growing. Telecommunications Service Providers (TSPs) are under pressure to deliver more services to more people and approach 100% uptime all while lowering prices to consumers. Traditional relational databases can’t meet the requirements for massive scalability, availability, and fault tolerance that the rapid growth in data usage and rise of big data demands. Read this solution brief to learn how Riak excels at these. Riak is a distributed NoSQL database optimized for big data. Riak meets many of the challenges you may be facing with your own service operations systems.
Tags : riak, basho, telecommunications service provider, license fees, scalability, availability, data usage, big data
     Basho
By: Cisco     Published Date: Apr 10, 2015
The Cisco Intelligent WAN (IWAN) solution provides design and implementation guidance for organizations looking to deploy wide area network (WAN) transport with a transport-independent design (TID), intelligent path control, application optimization, and secure encrypted communications between branch locations while reducing the operating cost of the WAN. IWAN takes full advantage of cost-effective transport services in order to increase bandwidth capacity without compromising performance, reliability, or security of collaboration or cloud-based applications.
Tags : cisco, wan, iwan, network transport, path control, cloud computing
     Cisco
By: SpectorSoft     Published Date: Apr 01, 2015
Corporate computers and information and communications systems (collectively, “electronic resources”) remain the workhorse for most businesses, even as alternatives, such as third-party text messaging services, external social media, and cloud computing, flourish. Employees rely on corporate electronic resources for e-mail, calendaring, business contacts, Internet access, document creation and storage, and a multitude of other business applications. Consequently, for employers, it is critical to establish and maintain their right to inspect all information stored on, and to monitor all communications transmitted by, corporate electronic resources. The corporate acceptable use policy is the linchpin of that effort. The ten tips below are intended to aid employers who either want to implement an acceptable use policy for the first time, or who need to update their policy.
Tags : acceptable use, communications systems, text messaging, acceptable use policy, confidentiality, security
     SpectorSoft
By: Okta     Published Date: Feb 24, 2015
This report summarizes the most important factors for deciding between Office 365 and on-premises systems to support e-mail, Web-based document sharing, unified and coexistence possibilities for the most important Office 365 services, and summarizes the licensing and purchasing options for large businesses. communications, and other collaboration functions. It summarizes the major business and technical factors for evaluating Office 365, outlines the technical capabilities, migration options, and coexistence possibilities for the most important Office 365 services, and summarizes the licensing and purchasing options for large businesses.
Tags : office 365, on-premises systems, web-based sharing, licensing and purchasing options, technical capabilities, migration options, coexistence
     Okta
By: RCN Business     Published Date: Nov 11, 2014
In a changing business climate, you're only productive as the technology that supports you. In fact, having the right services can mean the difference between one more happy sale or one less customer. Don’t settle for "one less" - get the right solution for your business with RCN Business Services. RCN Business Services offers a full suite of communications products and services to businesses of all sizes, including Internet, voice, video and network solutions. We are a facilities-based provider that offers extensive fiber density with redundancy and superior performance. Spanning over 6,000 miles, the advanced fiber-rich network is completely diverse from other communications providers, enabling businesses to experience exceptional customer service, quicker installation and issue resolution. RCN Business operates on three fundamental tenets: Partnership, Choice and Technology. These fundamental tenets guide how RCN Business approaches the sales process, addresses its customers, and supports its products and services. Partnership: The process starts with a dedicated RCN Business account representative actively listening and learning the needs, goals and challenges of a business. The trained and experienced RCN Business staff then delivers a customized solution. Choice: RCN Business understands that one size does not fit all. The goal is to create a reliable, customized technology solution that contributes to a business’s success and growth. Technology: Technology and customer support are critical to any business. With RCN Business owning and having full control of its network, businesses get local U.S. based operations, faster response times and a continuous monitoring for superior uptime.
Tags : lan, voip, business communication, wan, pbx
     RCN Business
By: Singtel     Published Date: Oct 28, 2014
Examine the three broad challenges that Financial Services Institutions (FSIs) face today: compliance and risk management, consolidation and innovation. To address these effectively, FSIs require an Information and Communication Technology (ICT) infrastructure that offers both the security and reliability of their legacy communications systems as well as the flexibility and scalability that new generation networks provide, in order to adapt and innovate in the highly competitive financial services environment.
Tags : singtel, vpn, wan, lan
     Singtel
By: XO Communications     Published Date: Jul 22, 2014
IT departments are jazzed about cloud services, which promise fast deployments and major cost savings. But is the cloud actually delivering on these promises? Now that more enterprises have cloud experience under their belts, IDG Research Services decided to find out.
Tags : xo communications, cloud services, cloud computing, cloud applications, wan, wide area network, cloud networking
     XO Communications
By: RingCentral     Published Date: May 22, 2014
Telecommunications (Telecom) and mobility executives responsible for sourcing the next generation of products and services for their business face big challenges in 2014. Learn what insights and action plans top executives are taking to prepare their organization for change by downloading the Forrester Research Whitepaper.
Tags : ringcentral, phone system, business phone, mobile phone, business transition, phone provider, cloud based phone, changing attitudes
     RingCentral
By: Smarsh     Published Date: Feb 27, 2014
Financial Services firms are moving into a new phase in the evolution of communications oversight and face challenges ranging from new and changing regulations to employee privacy. Learn how legal, compliance and IT professionals are managing compliance and e-discovery for email, Web, IM, social media, enterprise social networks, corporate issued mobile devices and the bring your own device (BYOD) trend.
Tags : compliance, e-discovery, archiving, enterprise, communications compliance, email archiving, social media archiving, byod
     Smarsh
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