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customer interaction

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By: CommercialWare     Published Date: Mar 06, 2007
Customers enjoy buying and receiving gift cards. The new challenge is for retailers to provide gift cards that mesh with the way customers want to use the cards. Many early systems cannot efficiently support the changes in demand.
Tags : customer service, customer interaction service, customer relationship management, gift cards, datavantage, commercialware, ebusiness
     CommercialWare
By: Cymfony     Published Date: Feb 22, 2007
Social media - online sites like blogs and discussion boards where consumers create and share information and opinions directly with each other - are beginning to affect brands. Download this white paper now to understand the importance of a social media strategy, and how to make the case to management.
Tags : blogs, branding, blog, social media, sales & marketing software, marketing automation, customer interaction service, cymfony
     Cymfony
By: Campaigner     Published Date: Jan 08, 2007
This informative white paper provides 10 great tactics to get you started trying to make that prediction come true. Read this white paper to learn more on how you can drive your email marketing ROI through email relevance.
Tags : email, roi, relevance, sales & marketing software, email marketing, marketing, ebusiness, customer interaction service
     Campaigner
By: IBM     Published Date: Dec 12, 2006
This white paper will define different vendor approaches to developing business services and the relative cost implications of each approach for the customer. 
Tags : service oriented architecture, soa, customer data integration, cdi, best practices, data integration, service-oriented architecture, customer interaction service
     IBM
By: IBM     Published Date: Dec 12, 2006
This paper gives the reader an overview of the functionality of IBM's WebSphere Customer Center, and explains why IBM is the strategic partner that more Fortune 500 companies select as their strategic platform for Customer Data Integration.
Tags : cdi, customer data integration, data management, data integration, customer service, customer interaction service, websphere, name matching
     IBM
By: Online Insight     Published Date: Dec 12, 2006
This white paper describes Online Insight's vision for the next generation in sales and marketing, driven not by guesstimates about a customer based on ancient demographics and historical purchases, but by up-to-the second needs and preferences measured real-time in a first-hand "collaborative customer conversation."
Tags : marketing, crm, customer relationship management, customer support, customer service, customer interaction, customer experience, csr
     Online Insight
By: NetSuite     Published Date: Nov 18, 2006
This white paper reveals the most vital elements needed to develop a seamless value chain; one that realistically enables an SMB to develop valuable 2-way relationships with their most valuable customer segments.
Tags : crm, customer relationship management, smb, small business networks, customer service, customer satisfaction, customer interaction service, netsuite
     NetSuite
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