RSS feed Get our RSS feed

News by Topic

customer support software

Results 26 - 42 of 42Sort Results By: Published Date | Title | Company Name
By: Zendesk     Published Date: Aug 22, 2017
If you provide a negative experience to a customer, not only are they more likely to tell their friends and colleagues, they may abandon you for a competitor. This article focuses on how to improve the way customers interact with your business.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Zendesk     Published Date: Aug 22, 2017
Learn how top companies and organizations use Zendesk to tailor their support, try out new ideas, and improve their relationships—all at scale.
Tags : customer support software, customer service tool, customer relationship, multichannel support tool, customer support vendor evaluation, knowledge base management, help desk software, help desk portal
     Zendesk
By: Riverbed     Published Date: Nov 30, 2016
An imperative for many enterprises is to undergo a digital transformation to develop new business models, engage better with customers and employees, and remain competitive. Underpinning this transformation is the use of cloud services, which support the rapid innovation and responsiveness required in the digital age. Unfortunately, current enterprise networks tasked with delivering these innovative services are complex, rigid, costly, and were not built for the speed and flexibility needed in the cloud and digital era. As a result, many organizations are challenging the status quo of traditional networking by taking a software-defined approach. Watch this webinar featuring research from Forrester to discover: * Trends that are compelling 90% of organizations to evolve their networks * Why SD-WAN is a critical enabler of digital transformation * Key capabilities companies look for in an SD-WAN solution
Tags : 
     Riverbed
By: Epicor Software Corporation     Published Date: Nov 03, 2016
Download the latest ERP Selection Guide designed based on our experience working with thousands of growing businesses all over the world.
Tags : erp, erp system, enterprise resource planning, erp selection, erp evaluation, business system, epicor, tco
     Epicor Software Corporation
By: Epicor Software Corporation     Published Date: Nov 03, 2016
Download The Business Benefits of Social ERP eBook, unlock the potential of your people and drive innovation and build stronger relationships with collaboration.
Tags : erp, erp system, enterprise resource planning, collaboration, social erp, supply chain, scm, customer support
     Epicor Software Corporation
By: Epicor Software Corporation     Published Date: Nov 03, 2016
Whatever your growth ambitions, the chances of achieving them are increased with effective planning. Download this eBook to learn about the five key factors that can help grow your business quickly, efficiently, and profitably.
Tags : erp, erp system, enterprise resource planning, manufacturing, growth, profitability, supply chain, scm
     Epicor Software Corporation
By: Genesys     Published Date: Jul 27, 2016
Customer service has been, and will continue to be, a central concern for most companies. Designing and delivering a positive customer experience relies heavily on the framework and capabilities of your call center or contact center, specifically the ability to support omnichannel interactions. The IDC MarketScape examines 12 key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer term strategies that impact their ability to service customers and gain market share going forward.
Tags : genesys, omnichannel, contact center, customer experience, metrics, enterprise applications
     Genesys
By: Falcon Social     Published Date: Oct 30, 2015
What you need to consider when implementing a social media customer care strategy. • What changes for CS on social • Who gets social customer service right • The necessity of social customer service
Tags : social media customer service, social media customer care, social media customer support, social media and customer service, social media marketing, social media campaigns, social media management software, social media tool
     Falcon Social
By: LogMeIn     Published Date: Jul 18, 2014
A Case Study on The North Face and how BoldChat was utilised as a solution to their challenge.
Tags : boldchat case study, the north face, live chat, customer support, crm software, webinars & web conferencing, crm solutions/software, customer experience/engagement
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
An Aberdeen Group report on the rising financial impact of customer service.
Tags : liven chat, bold chat, customer service, customer support, crm software, crm solutions, financial impact of customer service, crm solutions/software
     LogMeIn
By: LogMeIn     Published Date: Jul 18, 2014
A Nucleus Research case study on the experience on Rice Toyota using Rescue.
Tags : logmein rescue, roi case study, toyoate case study, customer support software, crm software
     LogMeIn
By: join.me     Published Date: Jan 29, 2014
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : logmein, customer service, service desk, customer support, software, devices, self service, self help
     join.me
By: LogMeIn Rescue     Published Date: Oct 21, 2013
This paper conveys how the pressure to increase customer satisfaction metrics with less funding will increase as companies look for new ways to differentiate their services and reduce customer churn. To get ahead, customer support organizations must maintain a focus on using the right measures of success. They need to empower agents to support more customers better, providing them with multiple, integrated communications channels, and they need to be dedicated to delivering the best customer experience regardless of the support request.
Tags : logmein, customer experience, customer support, support, support desk, remote support, remote support technologies, remote support solutions
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
For companies that sell products or services that require technical support, the support customers receive might be the only personal experience they can use to gauge their satisfaction with an organization. Since, for many of these organizations, customer satisfaction directly affects revenue, measuring customers’ satisfaction with the service experience and the services provided is extremely important as it enables these organizations to manage and improve the customer experience. This HDI Research Corner report reveals the findings from 264 support organizations that provide technical support for the services or products used by customers.
Tags : logmein, hdi research corner, customer satisfaction, customer support, support services, remote support, technical support, remote desktop connection
     LogMeIn Rescue
By: LogMeIn Rescue     Published Date: Oct 21, 2013
Customer service has evolved from a reactive activity viewed largely as a cost center-based tactical necessity, to a proactive management task that can in many ways set a company apart from the competition. At the same time, the channels by which customers receive support are growing and fragmenting very rapidly. The telephone is still the primary mode of support, but is steadily declining as text, social media, chat, knowledge bases, email and online communities provide new avenues for customers to get the help they need. Some organizations are embracing this evolution by implementing technologies that enable them to interact with customers regardless of the channel or the device they’re using. This approach not only improves customer service, but also boosts the brand image and helps companies achieve broader business goals.
Tags : logmein, infoworld, customer service, customer support, support, support strategy, social media, mobile support
     LogMeIn Rescue
By: LogMeIn     Published Date: Jul 13, 2012
This guide will identify some key ways to keep the Service Desk human and ensure that customer service stays at the front and center of everything that the Service Desk does.
Tags : helpdesk, customer support, customer service, it support, it organizations, itsm software, service desk industry, remote suppor
     LogMeIn
By: LogMeIn     Published Date: Mar 01, 2012
This brief case study illustrates how Ceridian has improved customer training and first call resolution rates, which has resulted in a decrease in call center volume and an increase in their customer satisfaction rates.
Tags : ceridian, high-quality support, customer support, human resources software, hr technology, payroll
     LogMeIn
Previous    1 2     Next   
Search Research Library      

Add Research

Get your company's research in the hands of targeted business professionals.

Related Topics