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By: KPMG     Published Date: Nov 06, 2019
KPMG’s UK Customer Experience Excellence (CEE) report identifies and ranks the top 100 brands of the year – and the results for 2019 are in! David Conway, Director, KPMG Nunwood, shares stories of some of the remarkable brands appearing in this year’s table. Listen to this webinar now to discover: • What key trends are shaping organisations’ drive to achieve customer experience excellence • How to use employee and customer experience strategies to drive growth • How leading brands are optimising their management systems, culture and journeys to unlock superior performance • How your organisation can improve its position in the CEE table.
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     KPMG
By: Achievers     Published Date: Nov 06, 2019
People work better when they are recognized for their time and effort. Many CEOs and HR leaders believe that creating a better culture for employees, with regular feedback and recognition, should be a top priority if their organizations want to experience better business results overall. In this eBook co-authored by Talent Culture, “Recognition Culture: The MVP of Employee Experience,” we explore the importance of recognition in establishing and maintaining a desirable company culture. Be it bonuses, awards, rewards, a virtual gold star, or a simple shout out on social media, fostering a culture of recognition drives higher levels of engagement, which translates into improved performance and better results. Download now
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     Achievers
By: Masergy     Published Date: Nov 04, 2019
Driven by the need to save money, improve agility, and take rapid advantage of emerging technologies to improve internal collaboration and customer engagement, organizations are quickly adopting Unified Communications-as-a-Service (UCaaS) and Contact Center as a Service (CCaaS). UCaaS and CCaaS enable businesses to deliver a modern communications environment, without large capital investment, and in a manner that provides for rapid scaling, easy expansion into new sites and geographies, and deployment flexibility. Unfortunately, many enterprise networks are not optimized to deliver the performance and reliability required to support cloud-based applications, including UCaaS and CCaaS. As a result, IT leaders are rapidly adopting Software-Defined Wide-Area Network (SD-WAN) technologies. With SD-WAN’s ability to virtualize underlying network services and to build enterprise-grade WANs using both public (Internet) connectivity and private WAN connectivity, IT leaders can leverage it to su
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     Masergy
By: Shell U.K. Limited     Published Date: Oct 16, 2019
La réussite de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de votre équipement, en particulier lors du semis et de la récolte. Pourtant, deux exploitants sur cinq (41 %) déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 62 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité et de productivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. En savoir plus: Recherche et expertise.
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     Shell U.K. Limited
By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de vos équipements. Pourtant, près de la moitié (43 %) des entreprises du secteur de la construction déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 72 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. Lisez notre nouveau rapport dédié au secteur de la construction, Une efficacité accrue pour de meilleurs rendements : construction européenne, lub
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     Shell U.K. Limited
By: Shell U.K. Limited     Published Date: Oct 08, 2019
La réussite de votre activité repose sur votre capacité à veiller au bon fonctionnement et à la fiabilité de votre équipement, en particulier lors du semis et de la récolte. Pourtant, deux exploitants sur cinq (41 %) déclarent subir des pannes régulières en raison d'une mauvaise lubrification, et 62 % affirment que leurs équipes de maintenance ont besoin d’être davantage formées. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des conseils d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité et de productivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus de 68 millions de dollars reportée par les clients professionnels de Shell. Consultez les conclusions de nos dernières études mondiales sur le coût total de possession (TCO) et la maintenance du matériel agricole. Découvrez commen
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     Shell U.K. Limited
By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc d'autobus repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économie de plus
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     Shell U.K. Limited
By: Shell U.K. Limited     Published Date: Oct 08, 2019
Le succès de votre parc de véhicules lourds repose sur votre capacité à allier fonctionnement optimal et approche novatrice. Gardez vos véhicules sur la route et gagnez en rentabilité. Pourtant, 70 % des exploitants de parcs de véhicules craignent que le coût d’investissement dans les nouvelles technologies soit plus important que les avantages, ce qui explique que les deux tiers (69 %) d'entre eux ne souhaitent pas moderniser leur parc actuel tant que celui-ci est opérationnel. 77 % des responsables de parcs déclarent vouloir dispenser une formation supplémentaire à leur équipe de maintenance. C'est pourquoi nous avons créé Shell Driveline : une gamme de lubrifiants haute performance et des services d'experts qui représentent bien plus d'avantages que la somme de ses composants, pour plus d’efficacité, de productivité et de compétitivité. Ainsi, les clients qui choisissent les services techniques de Shell ont pu constater une nette amélioration de leurs résultats, avec une économi
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     Shell U.K. Limited
By: MasterControl     Published Date: Oct 08, 2019
Metrics reign supreme in manufacturing, which means any new technology must be evaluated on its ability to drive measurable, scalable impact to your production operations, product quality and site performance. MasterControl has been helping companies ensure product quality and compliance for over 20 years — but often those metrics are about mitigating long-term risk versus driving real-time operational gains. That is until now. The new MasterControl Manufacturing Excellence solution delivers the next generation of digital production records to drive immediate improvement to plant operations and product quality.
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     MasterControl
By: Group M_IBM Q4'19     Published Date: Sep 26, 2019
'Make your Cloud Migration and Application Modernization an Ongoing Success: The drivers for cloud migration and application modernization have long been cost savings and total efficiency. While that still remains the case, an increase business agility, innovation and overall performance have become goals for strategic organizations. Learn the importance of an effective cloud strategy and how to efficiently manage different hosting environments for your applications. IBM’s cloud application migration and modernization services can help your business establish and nurture an ongoing, successful cloud solution.
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     Group M_IBM Q4'19
By: Kustomer     Published Date: Aug 27, 2019
The modern-day customer expects their needs to be met immediately, no matter the channel. Drive meaningful customer relationships, increase revenue streams and improve operational performance, with omnichannel support.
Tags : customer service, customer support, customer experience, customer service software, “conversational commerce, omnichannel support, omnichannel customer service, omnichannel customer support
     Kustomer
By: NTT Ltd.     Published Date: Aug 15, 2019
As businesses are driven to digital transformation by changing market forces and customer expectations, many are looking to new technologies, including new infrastructure environments, as enablers. As a result, we are seeing a near-universal appetite for hybrid outcomes as business functions are executed across multiple on-premises and external infrastructure environments in pursuit of agility, cost, performance and other business benefits. Hybrid IT has become a key strategic imperative for a large portion of enterprises, impacting their IT objectives and expectations, and likely leading to new engagements with service provides for help designing, building and operating hybrid environments.
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     NTT Ltd.
By: MeQuilibrium     Published Date: Jul 31, 2019
Even among high-income, highly educated people, almost 50 percent lack the skills they need to engage and perform in this era of increasing change and pressure. And only 6 percent of companies believe they are highly agile today. It’s time for a new perspective. In this e-book, discover the four challenges every HR executive faces in building engagement and performance, and how you can overcome them by: ? Equipping people and teams with resilience skills ? Meeting every employee right where they are ? Empowering all employees with leadership skills ? Harnessing cognitive insights that drive real results Get the e-book A New Perspective on Engagement and Performance today!
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     MeQuilibrium
By: Schneider Electric     Published Date: Jul 01, 2019
Data-driven asset performance management can help food & beverage manufacturers leverage tools such as equipment efficiency solutions, augmented reality and secure asset connection to transition from a reactive to a prescriptive approach. This will not only help reduce CapEx and OpEx, but also empower the workforce, whilst meeting manufacturing KPIs. This report from Frost & Sullivan shows how manufacturers can achieve 20-30% cost savings by changing their asset maintenance approach.
Tags : asset performance, food and beverage, manufacturing
     Schneider Electric
By: Genesys     Published Date: Jun 19, 2019
Successfully managing a contact center requires a collaborative, multidisciplinary approach to handle a broad range of operational and tactical tasks. Planning, day-to-day operations and quality management must be seamlessly orchestrated, along with human resources functions like recruitment, learning and development, and employee scheduling. Read this executive brief to learn how to transition to an AI strategy that can take your team – and business results – to the next level. See how you can: Create an AI strategy with a single data model that includes routing, interaction analytics, forecasting/scheduling and predictive engagement Harness the power of your data to align customers with the best resource Drive employee effectiveness by ensuring you hire the right people and manage their performance to drive their success over the long term
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     Genesys
By: Beqom     Published Date: Jun 14, 2019
New Techniques That Will Drive Revenue in 2019 If you’re ready to move beyond simple calculations and realize the vast potential of data driven selling, you’re ready to explore the next generation of SPM platforms. Download the report to learn how the modern technologies like Artificial Intelligence and Machine Learning, can give your sales reps a roadmap to better performance and give sales management insights that will enable them to achieve more profitable sales.
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     Beqom
By: Location3     Published Date: May 29, 2019
LOCALACT was created by Location3 to scale local digital marketing programs to drive positive business results for franchisees and local businesses, while providing complete transparency into local marketing performance for all users. LOCALACT helps business owners promote their locations with targeted paid advertising, manage their online presence, respond to reviews and clearly understand how their marketing dollars are driving actual business results. Franchisees and business owners enrolled with LOCALACT can access a variety of performance metrics by logging into their online dashboard at any time, including: • Paid Search & Paid Social Advertising • Listing Insights & Health • Customer Reviews & Responding • Site Traffic & Search Visibility
Tags : digital advertising, digital marketing, local marketing, marketing, franchise, frachisor, multi-location business, marketing platform
     Location3
By: Hewlett Packard Enterprise     Published Date: May 10, 2019
Applications are the engines that drive today’s digital businesses. When the infrastructure that powers those applications is difficult to administer, or fails, businesses and their IT organizations are severely impacted. Traditionally, IT assumed much of the responsibility to ensure availability and performance. In the digital era, however, the industry needs to evolve and reset the requirements on vendors. HPE Nimble Storage has broken away from convention and transformed how storage is managed and supported with the HPE InfoSight predictive analytics platform. HPE engaged ESG to conduct a quantitative survey of the HPE Nimble Storage installed base, as well as non-HPE Nimble Storage customers, to better assess how HPE InfoSight positively impacts customer environments. To find out more download this whitepaper today.
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     Hewlett Packard Enterprise
By: Rackspace     Published Date: May 06, 2019
The retail sector is increasingly difficult and volatile. Enterprises must adopt easily available technology to liberate themselves from the daily grind and better focus on achieving their core business objectives. To be cost-effective in doing this, retailers turn to Google Cloud Platform, the most affordable, reliable, innovative and intuitive cloud platform in the world, to drive operational agility and optimization of application performance. As the first managed services partner for Google Cloud Platform, and Google Cloud’s 2018 Global Migration Partner of the Year, Rackspace is helping retailers everywhere to accelerate innovation and cost savings, by taking over their intensive, day-to-day operations of the cloud. This e-book looks at how different retail brands work with Rackspace to ensure smooth and easy migration and operation on Google Cloud, as well as to gain added value from Rackspace’s depth of knowledge and best practices to effectively tap Google Cloud Platform too
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     Rackspace
By: Dassault Systèmes     Published Date: May 01, 2019
The Cloud Opportunity is Compelling Cloud solutions offer benefits along implementation, operational, and business dimensions. They provide companies the flexibility and agility they need to compete in today’s changing Automotive market as old and new players alike try to capitalize on the transition to electric, autonomous vehicles. Companies are not willing to trade off the PIP features that directly impact their success drivers – quality, innovation, reliability, performance, and product cost.
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     Dassault Systèmes
By: Engage2Excel     Published Date: Apr 29, 2019
Looking for a way to drive measurable improvements in performance for your company? Consider these 7 steps for turning employee recognition into bottom-line results.
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     Engage2Excel
By: Engage2Excel     Published Date: Apr 29, 2019
Organizations generally conduct surveys for four, sometimes overlapping, reasons. These reasons exist along a continuum from "defensive" to "offensive" reasons. Starting with the most defensive reason, the four reasons are as follows: 1. To identify warning signs of trouble within the organization 2. To evaluate the effectiveness of specific programs, policies and initiatives 3. To gauge the organization's status or strength as an employer of choice among its workforce 4. To predict and drive organizational outcomes, including customer satisfaction and business performance
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     Engage2Excel
By: Hewlett Packard Enterprise     Published Date: Apr 26, 2019
With the maturing of the all-flash array (AFA) market, the established market leaders in this space are turning their attention to other ways to differentiate themselves from their competition besides just product functionality. Consciously designing and driving a better customer experience (CX) is a strategy being pursued by many of these vendors.This white paper defines cloud-based predictive analytics and discusses evolving storage requirements that are driving their use and takes a look at how these platforms are being used to drive incremental value for public sector organizations in the areas of performance, availability, management, recovery, and information technology (IT) infrastructure planning.
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     Hewlett Packard Enterprise
By: Dell EMC Storage     Published Date: Mar 27, 2019
The automotive industry is in the midst of a highly competitive transitional period, with the ultimate goal of fully autonomous or “driverless” vehicles likely to be realized within a decade. The scale and intensity at which OEMs and Tier 1 suppliers must bring innovations to market – while containing costs, mitigating risks, managing product complexity and maintaining compliance – is challenging. The emergence of Advanced Driver Assistance Systems (ADAS), designed to enhance passenger, vehicle and road safety, introduces disruptive requirements for engineering IT infrastructure – particularly storage, where even entrylevel capacities are measured in petabytes. This paper will explore the infrastructure challenges facing OEMs and Tier 1 suppliers in developing and validating ADAS technologies, and propose a storage solution that is optimized for such workloads, delivering high performance, high concurrency and massive scalability.
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     Dell EMC Storage
By: Dell EMC     Published Date: Mar 27, 2019
The automotive industry is in the midst of a highly competitive transitional period, with the ultimate goal of fully autonomous or “driverless” vehicles likely to be realized within a decade. The scale and intensity at which OEMs and Tier 1 suppliers must bring innovations to market – while containing costs, mitigating risks, managing product complexity and maintaining compliance – is challenging. The emergence of Advanced Driver Assistance Systems (ADAS), designed to enhance passenger, vehicle and road safety, introduces disruptive requirements for engineering IT infrastructure – particularly storage, where even entrylevel capacities are measured in petabytes. This paper will explore the infrastructure challenges facing OEMs and Tier 1 suppliers in developing and validating ADAS technologies, and propose a storage solution that is optimized for such workloads, delivering high performance, high concurrency and massive scalability.
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     Dell EMC
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