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By: KPMG     Published Date: Oct 15, 2019
Environmental/climate change risk, disruptive technologies and a return to territorialism were ranked the top threats to company growth. Specifically, 68 percent of CEOs agreed that their organisational growth will be determined by their ability to anticipate and navigate the global shift to a low-carbon, clean technology economy. Read now KPMG's CEO outlook report to understand what is on top of the asset management CEO agenda and to find out what investments CEOs are prioritising to improve organisation’s resilience.
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     KPMG
By: Engagio     Published Date: Oct 10, 2019
Read the report today! Want to make sure you're investing in the right ABM technology? Research in Action released the Top 20 Global Vendors for ABM in 2019 using their proprietary Vendor Selection Matrix™, and Engagio was the #1 Global winner! Read the report to learn why Engagio placed #1 based on 1,500 customer interviews and Research in Action's independent analysis of each vendor. Read the report to discover: The top 20 global ABM providers and how they measure up How to select the right technology for your ABM needs 5 insights and predictions for ABM by Research in Action
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     Engagio
By: Panasonic     Published Date: Oct 01, 2019
Global efforts at safety and the escalating adoption of electronics in powertrains is helping to advance autonomous driving -- and behind the scenes is a technology disruption involving everything from electronics and energy systems to batteries, electronic materials, device solutions and displays. In this white paper, we take a look at some of the cutting-edge electronic components fueling this technology disruption and moving us towards a driverless future.”
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     Panasonic
By: Automation Anywhere APAC     Published Date: Aug 15, 2019
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations. Double the AI And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time. Over 4/5 expect to deploy AI in under two years The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago. 50% expect to be established, globally scaling or refining AI in under two years Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
Tags : analyst, artificial intelligence, intelligent automation, rpa
     Automation Anywhere APAC
By: Sitecore     Published Date: Aug 08, 2019
The Global Trends in Personalization Study is a collaboration between SoDA and Sitecore to assess investment plans, adoption of emerging technology, organizational priorities and key challenges relative to delivering personalized digital consumer experiences. Data was collected in January and February of 2019 from 351 marketing leaders and C-level executives across North American, Europe and APAC
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     Sitecore
By: Oracle EMEA     Published Date: Jul 22, 2019
How confident are you and your peers about the data and security practices you’re working with? We asked 5,000 executives globally, across 24 markets and have some interesting results to share. For example, up to half of IT leaders consider their data is manageable but struggle to gain meaningful insights from it. Yet, while AI and autonomous technology could help relieve this situation, they aren’t high on the priority list. Read our report to find out more about executives’ views about data in connection with security, ethics, and visualisation. Read the report
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     Oracle EMEA
By: Red Hat APAC     Published Date: Jul 16, 2019
https://asset.madisonlogic.com/production/asset-approval/35341_78975_preview.html?v=1563344610178 Red Hat CTO for global service providers, Ian Hood, and TelecomTV talk about multi edge compute capacity and the fundamental need to have a common platform to deliver future services. ‘If you are not feeling some pain, you are not driving fast enough’, says Red Hat CTO, Global Service Provider, Ian Hood. The race to 5G is definitely on, and the use cases are clear. You can talk about multi edge compute capacity and other technical issues, but the fundamental thing is to have a common platform to deliver future services. We need to get to the point where IoT Everywhere, virtualized video and all the applications that come from new 5G services are delivered seamlessly. Even blockchain has a clear future within the telco environment where the world of eSIMs, secure roaming charges and identity management can alls be based on blockchain technology.
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     Red Hat APAC
By: Adobe     Published Date: Jul 15, 2019
With an ever-growing array of customer interactions, especially digital, businesses are rapidly looking to gain competitive advantage by using data and insights at scale to create and activate 360-degree profiles of their customers to deliver a better experience. In a rush to accelerate digital growth and improve their business strategies, many global enterprises have built soiled, redundant technology environments, resulting in inaccurate, or worse, conflicting views of their customer's brand interactions. For example, Forrester's research reveals that 90% of enterprises use multiple analytics tools.
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     Adobe
By: Zebra Technologies (Bulldog)     Published Date: Jul 11, 2019
To improve performance and enhance customer satisfaction, you need to understand your customers. Every year, Zebra commissions a global shopper survey to help retailers capture their performance edge through deeper insight into their shoppers. Zebra’s 2019 Shopper Vision Study surveyed approximately 5,000 shoppers, 1,000 retail associates and nearly 500 retail decision makers around the world. Discover the current shopper preferences, retail technology trends and differing perceptions of preferences between retailers and shoppers that will help your operations be more effective.
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     Zebra Technologies (Bulldog)
By: KPMG     Published Date: Jul 03, 2019
Business growth. Everyone wants it, but only a few achieve it on a sustainable basis in today’s uncertain climate. This expert guide explores the key pathways that are essential junctures in any business’s growth journey, and shines light on the personal stories and key decisions from the CEOs who have been there and done it. The report offers practical guidance to private businesses from multi-generational family and Private-Equity backed businesses through to owner-managed and fast-growing scale-ups. Read this report to understand: •Going Global: how to navigate and launch an international business •Acquisition: how to identify the right target, assess its value and oversee a successful integration •Innovation and technology: how to enable innovation to flourish and how to harness the power of technology to accelerate your business •Team: how to ensure you have the right people and skills to take your business to the next stage •Investment: how to secure the right type of fund
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     KPMG
By: Red Hat     Published Date: Jun 26, 2019
Everything changes. We are in a period of significant shifts in companies—even entire industries—demonstrated in rankings, like the Fortune Global 500. For the last century, these periods of volatility have been driven by a combination of technological change and capital expansion.1 There is obvious competition between direct, traditional market segments, but digital disruption also opens up the ability to compete and gain revenue in new areas. For example, a movie streaming service like Netflix also launches a community around the software it created to run its services, or an online retailer like Amazon also innovates with public cloud management. Innovation requires more than a slick customer user interface (UI). There has to be a foundation of technology, processes, and culture that allow an organization to be flexible, to build on its existing knowledge, and to incorporate new ideas. At a strategic level, today’s software is expected to deliver on a multitude of new and different
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     Red Hat
By: KPMG     Published Date: Jun 25, 2019
Business growth. Everyone wants it, but only a few achieve it on a sustainable basis in today’s uncertain climate. This expert guide explores the key pathways that are essential junctures in any business’s growth journey, and shines light on the personal stories and key decisions from the CEOs who have been there and done it. The report offers practical guidance to private businesses from multi-generational family and Private-Equity backed businesses through to owner-managed and fast-growing scale-ups. Read this report to understand: •Going Global: how to navigate and launch an international business •Acquisition: how to identify the right target, assess its value and oversee a successful integration •Innovation and technology: how to enable innovation to flourish and how to harness the power of technology to accelerate your business •Team: how to ensure you have the right people and skills to take your business to the next stage •Investment: how to secure the right type of fundin
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     KPMG
By: Genesys     Published Date: Jun 19, 2019
Today’s customers want fast, hassle-free, personalized interactions across channels. Global brands like PayPal, Heineken and Vodafone have embraced technology to deliver truly connected, omnichannel customer experiences. By migrating to a best-in-class customer experience platform, they’ve been able to: Meet critical business timelines with a cloud-based transition Address industry-specific regulatory requirements Reduce maintenance and operational costs Optimize employees Accelerate time-to-value and ROI Improve Net Promoter Score, customer satisfaction, call resolution Learn the four steps to plan and execute a successful, seamless migration and customer experience transformation.
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     Genesys
By: Infosys     Published Date: Jun 14, 2019
The basic promise of blockchain is that it works as a global distributed ledger or database of things we value - everything from money, to creative work and votes - so these can then be managed and transacted in a trusted and secure manner. Yes, blockchain is a young technology, but well past its infancy. Today, the somewhat inflated expectations around the technology have been brought to a more realistic level and we are beginning to see practical applications across the enterprise. Although these are typically in the realm of reducing cost and/or time for transactions, improving product and system security, finding and preventing fraud and counterfeiting and increasing transparency, there are also instances of businesses relying on blockchain to create new revenue streams. Infosys recently commissioned an independent survey of senior executives worldwide. Download the report to read about their findings.
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     Infosys
By: KPMG     Published Date: Jun 06, 2019
20 years on from our first global survey of technology leaders, explore the changing role and growing influence of the CIO. Read this report to find out: • the top-10 business issues facing customer-centric and digital leaders • how successful organisations are turning their strategies into reality • which emerging technologies organisations are investing in • how IT leaders are aiming to plug the skills gap.
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     KPMG
By: Global Payments     Published Date: May 02, 2019
Doing business across borders presents a whole host of unfamiliar challenges to today’s merchant. As technological advancement and increasing globalization unlock international markets, it’s tempting to imagine that a business model successful in one region can simply be transplanted into another. Not so. The logistics of domestic and international transactions have changed, and so too have customer expectations and preferences. Customer and merchants pain points have transformed and multiplied. In this report, we explore some of the core challenges businesses today face in their quest to succeed in global commerce. We offer an overview of how unified commerce can both resolve these issues and offer new advantages and standards of best practice, enabling your business to meet the demands of tomorrow’s customer, no matter their location, preferred payment method, and mode of contact.
Tags : unified commerce, global commerce, payment convenience, payment speed, global payments technology, retail, wechat pay, alipay
     Global Payments
By: Global Payments     Published Date: May 02, 2019
In just a few decades we've gone from face-to-face, catalog and phone omnichannel: endless retail/multiple ways to buy and receive goods. That change has expolded sales.  Download this interesting Infographic to see more.
Tags : ecommerce, secure buying, global payments, automatic payments, online shopping, luxury goods, retail, wechat pay
     Global Payments
By: Automation Anywhere APAC     Published Date: Apr 25, 2019
Global corporate enterprise AI practitioners are clearly still dealing with infrastructure issues related to talent and technology. End-to-end processes remain stubbornly carbon-based. Rule-based automation is truly not yet globally scaled across the majority of organizations. Double the AI And yet, the AI & Intelligent Automation Network members went from 21%, having deployed Intelligent Enterprise solutions to over 44% in just one year’s time. Over 4/5 expect to deploy AI in under two years The stated goal for deployment is just under 83% by the end of 2020. Considering the fact that they’ve essentially got two years, and those ranks have doubled in one year – doubling again in two years is achievable. Incidentally, that same number was only 67% a year ago. 50% expect to be established, globally scaling or refining AI in under two years Global corporate enterprise is in fact slowly but surely transforming into the intelligent enterprise of tomorrow. Having said that, it will be
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     Automation Anywhere APAC
By: BlackBerry Cylance     Published Date: Apr 15, 2019
Artificial intelligence (AI) leads the charge in the current wave of digital transformation underway at many global companies. Organizations large and small are actively expanding their AI footprints as executives try to comprehend more fully what AI is and how they can use it to capitalize on business opportunities by gaining insight to the data they collect that enables them to engage with customers and hone a competitive edge. But, while AI may indeed be the frontier of enterprise technology, there remain many misconceptions about it. Part of the confusion stems from the fact that AI is an umbrella term that covers a range of technologies — including machine learning, computer vision, natural language processing, deep learning, and more — that are in various stages of development and deployment. The use of AI for dynamic pricing and targeted marketing has been in use for a while, but actual AI computing where machines think like humans is still many years from becoming mainstream. T
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     BlackBerry Cylance
By: Alibaba Cloud SEA     Published Date: Mar 11, 2019
This whitepaper provides an overview of how Craigs International leveraged Alibaba Cloud’s technology solutions, including Cloud Enterprise Network (CEN), Virtual Private Network (VPN) Gateway, and Smart Access Gateway (SAG), to build a global enterprise network. Alibaba Cloud’s solutions helped them improve business operations, increase efficiency, maximize profitability, and reduce OPEX and CAPEX costs. Craigs International wants to move to the cloud to build a global hybrid enterprise network by partnering with a technology player that has such solid experience within Mainland China.
Tags : data center, cloud computing, networking, security, china, global expansion
     Alibaba Cloud SEA
By: Loop Commerce     Published Date: Mar 08, 2019
Fung Global Retail & Technology had the opportunity to interview Roy Erez, Co-Founder and CEO of Loop Commerce. Loop’s gifting solution is already used by many large retailers including Neiman Marcus, Saks Fifth Avenue, and Coach. Erez shared his insights about the gifting category and the emergence of what Loop defines as “G-Commerce” (gift commerce). Loop Commerce is changing the landscape of the online gift-buying and receiving experience, creating new opportunities and leading the way to a $600B gifting market.
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     Loop Commerce
By: Red Hat     Published Date: Feb 25, 2019
Red Hat is a trusted partner to enterprise customers; cloud, software, and hardware suppliers; and the global open source community. A Red Hat® Enterprise Linux® subscription provides customers with direct access to innovation and advocacy—within the open source community and within a certified and trusted network of partners. Red Hat Enterprise Linux provides you with an innovative platform that serves as the foundation for your business. It is hardened, certified, and supported by the Red Hat Product Security team, support teams, and certified engineers. Red Hat supports your timelines and advocates for your requirements so you can focus on the work of your business rather than being your own operating system vendor. We use our leadership in the open source community to do the work that brings you the best of open source. Get direct access to: Technology-driven solutions Emerging technology Experience and support Continuous security Timeline support Download the whitepaper to lea
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     Red Hat
By: Gameffective     Published Date: Feb 22, 2019
Microsoft is a leading global technology platform and productivity company headquartered in Redmond, Washington. The company’s B2C customers are served by Microsoft’s Consumer Support Services, which has a network of global support centers (provided by Business Process Outsourcing Companies) located in many regions and countries, including North America, Europe, Latin America, India, and Philippines. These centers employ thousands of agents, providing customer assistance in many languages.
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     Gameffective
By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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     Genesys
By: Genesys     Published Date: Feb 12, 2019
To remain competitive in an increasingly customer-centric world, mid-sized organizations are undergoing digital transformations of their contact centres. IDC surveyed companies in 27 countries globally, including companies from Europe, Middle East and Africa (EMEA), to examine the current market dynamics of cloud-enabled customer service environments. Eighty-five percent of the respondents fell within the small to mid-sized category with contact centres with 300 seats or fewer. Get this paper to access complete survey results for EMEA and to gain key insights including: Nearly 65% of respondents in EMEA already use or are in the process of implementing cloud-based contact centre solutions Only 13% of respondents in EMEA indicated that they currently are using a public cloud environment, the lowest among all geographies worldwide Drivers, benefits and challenges for adopting cloud contact centre technology
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     Genesys
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